Terrible customer service. Complete lack of empathy or care for the family of the deceased. Staff…read moremembers arguing in front of pallbearers and making decisions for where to eat during services clearly heard by all. Direct funeral prosessional to park in unsafe locations and will not accept responsibility for damages incured. No one needs to endure such awful service at a time of loss. Would give 0 stars if allowed.

Tom did an amazing job with my Dad's arrangements and service. At such an emotional time, it was…read moregreat to know he had everything under control. Would definitely recommend!

This Funeral is the worst , if not the worst funeral home to ever exist…read more Their communication sucks a lot. They don't bother to reply to questions or inquiries. They took an Obituary down since November supposedly it is being re-Written and here we are , almost 3 weeks, and the my mother's Obituary page is still not found on their site. Sickening and people should look elsewhere for their families eternal place and service. This funeral home sucks big times.

Excellent, compassionate service. They were just the right…read moreamount of business and sympathy.

completely disgusted with the lack of professionalism/compassion. In an industry where the clients…read moreare suffering a loss and heart break and we turn to such professionals that are trained to help and console grieving family members. I called Bond for information about my grandmothers burial. Our family is small and distant so we did not have a funeral, just a service at the burial site. The man on the phone seemed too busy and interrupted me with a rash tone, and then was rushing me off the phone. I was caught off guard in my state of confusion and hung up with him not finishing my questions. After gathering my thoughts I called back again a few moments later, I got the same man on the phone and I politely asked him if he had the time to help me with a few more questions. He said he did, never once did he have a caring or sympathetic tone, I was wondering if I could see her before the burial, I got snapped at that shes already been cremated. as if he was speaking of the garbage being taken out. I broke down in tears bawling. not because he was treating me poorly but bc I was heartbroken my grandmother was gone and I didnt get to say goodbye. He still did not give ANY type of kind words or kind tone, not even an "I'm sorry for your loss" instead I received a very dry and cold "Okay buh bye then" All I can say is WOW, I later emailed them about this incident, this was 2 weeks ago. I never even received an apology email. After speaking to the family member who made the arrangements for my grandmother about it I was told that barely an hour after she died they were pushing invoices in front of him... Her body hadnt even been cold yet....LITERALLY. At the burial, immediately after the minister closed his Bible the man from Bond was taking my uncle aside with an invoice in his hand. To our family it didnt make sense to have a large funeral, there arent many of us. We wanted something small and private. It shouldnt matter how much we are spending . But clearly because we didnt, we were treated poorly.

From the owner: Bond Funeral Home, serving families throughout New York's Capital District since 1923. We invite…read moreyou to browse through our site and learn about our firm and what services we can offer to you and your family. We are very proud of our tradition, our facilities, and the services that we provide. Please feel free to visit our website often, and if a question arises, do not hesitate to call on us.

I have used the services of Simple Choices twice now over the last 7 years. Each time, Roy and his…read morestaff have been professional and compassionate. I felt at ease from first contact that my loved one (and I !) would be treated with care and respect. I appreciated the prompt response from the moment I reached out. Without hesitation, I would recommend Simple Choices for end of life arrangements.

I'm a year late writing this review, but it was recently the first anniversary of the death in our…read morefamily and it reminded me that we intended to share our glowing review of Simple Choices but didn't get to it in the months immediately after. At the time, I called around to at least 4-6 different places in the Albany area to understand the cremation options available, at a very stressful time obviously. Roy was BY FAR the most compassionate, patient, responsive, and clear about what to expect. Seriously, you just don't want to deal with the impersonal or callous attitudes that came across in my first phone call with some of the other places that offer cremation services. There wasn't even the smallest hint of anything other than the ideal level of genuine helpfulness from Roy. On top of that the prices were extremely fair, and the environment and decor in the Simple Choices funeral home is very comforting. Looking back, it also feels good to have supported a business & team that is committed to doing the right thing for people at their worst times. They live out ALL the values stated on their website. Oh, and I should also mention just in case anyone's looking for this detail in a review - our family isn't Christian, and Roy was nothing but pure kindness and understanding on adjusting the decor in the funeral home for our small family viewing. Roy & team, from the bottom of our hearts, thank you so much for your excellence at serving us at such a difficult time. If we could leave you a 6 star review we would!

I only attended a service so this review is as an attendee. The service provided by the funeral…read moredirector and staff were top notch. I felt very welcomed. The service was very organized and I knew what steps would be happening as we progressed. The staff was also friendly. I recommend Glenville Funeral services if you would like to rest family in the area.

I thought I would never write a review for a funeral home but Glenville Funeral Home was absolutely…read morewhat we needed and so compassionate and helpful. Michael Mason was amazing at taking care of everything, enabling us to know that everything was going to be done the way we wanted it to be. He would text me back immediately with all of my concerns. We could not have been in better hands. Thank you Michael Mason!

Funeral director Peter and staff were exceptional. They were attentive to our every needs. Every…read morequestion, every request was handled with the upmost professionalism and care.

I can't recall the last time I was treated so well, at any business... Like in my entire life…read more First of all, without us even bringing it up, Jim was looking to minimize costs for my fathers funeral. But aside from that, his outright kindness and empathy... Like stopping over to drop things off to my mom, or picking up clothing. (at no charge) I struggle to find the right words to express the level of personal integrity that Jim has. Some of my fathers extended family have been going to Gleason's for years, and I had no idea why really... Until it was time for me to deal with the challenges of losing my father. I can't say enough good things about them.

Very helpful, caring workers. They go out of their way to help you. I highly recommend this funeral…read morehome