On April 6, 2025 I entered the ATT Store, located at 116 Sanford farms shopping Center, Amsterdam,…read moreNY 12010; and spoke to the then store rep, Jaden. After some consideration, and a sales negotiation on his part I chose to surrender my iPhone 15 and purchase a iPhone 16 and new phone plane through an ATT family plan. At that time I then handed Jaden my iPhone 15, he in turn handed me a new iPhone 16; and I was promptly informed that my 15 would be placed in the store safe, locked up safely until it was time for it to be shipped to the ATT warehouse in Texas. (i have the IMEI#, if anyone at corporate wants it) Due to Invoice discrepancies that went on for 3 months, I decided to go back to the store for clarification. At that time I was informed by the Amsterdam store manager that Jaden had been transferred to the Johnstown location due to SEVERAL other customer complaints. I then went to Johnstown and spoke to Jaden who checked the computer and informed me that I was not credited for an iPhone 15, but instead for an iPhone 6; and as a result was only credited $350 on my bill instead of the $800 I was owed. The next day I returned to the Johnstown store and spoke to the branch manager who informed me that he would escalate this issue to the district manager who was the only one capable of tracking down my Iphone 15 and finding out where it had gone. This past Saturday, the 13th of September 2025, I returned to the Johnstown location to talk to the store manager, as I had not received either a phone call(they have my number), nor an email( they have my email) and was promptly informed that the District Manager for the local ATT stores was unwilling to spend any time tracking down my iPhone 15, and the only course of action that he could recommend was to contact customer service. I really hope that someone up the food chain reaches out to me to help me find out what has happened, and properly track down my missing iPhone 15 so that it can be turned in and the credits that I get applied to my account properly are reflected.

AT&T Amsterdam store is horrible! No help offered. If you are smart, go to JOHNSTOWN, NY. They are…read moreknowledgeable and helpful. If I could I would give a minus star review.

This place literally opens whenever it feels like it. This is the fifth time I have tried to come…read moreto this location that the posted hours say open but no one is here

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Outstanding experience I came in to the location because my phone bill at T-Mobile was over $120 a…read moremonth. The young lady got me unlimited everything for only $60. Will definitely be recommending to all of my friends and family

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Amsterdam store today.

.Don't get Spectrum my router needed replacement to send someone out they charge 50 dollars. Or…read moretell you do it and then get in car and return UPS store. Wow awesome customer service. And then get all smart when you tell them it's a rip off. My equipment is out of date. Which I pay 100 a month for WiFi and you can't come and repair it. Wow.

You can never, ever get any fair resolution to any issue from this company. Employees aren't rude…read morebecause their monosyllabic responses barely rise to the level of communication at all. They are the only game in town and they know it.

A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

From the owner: Come on in and get your phone repaired! Same-day availability! Phone Accessories available for…read morepurchase.

You have a gem in Ben, an extremely knowledgeable and helpful staffer. In one evening, he helped me…read morelower my monthly Verizon bill by some $10, turn in an old device for credit, and assemble a magnetic phone holder for my car. Very patient and accommodating. Thanks, Ben!

We actually went in just looking for a replacement "pop-socket " and were greeted by Christian -…read morethe Manager. They didn't carry the exact item we wanted and Christian proceeded to tell us about upgrading options for our phones and internet. I was about to shut him down since I have been subjected to the hard sales pitch in the past from other similar enterprises, but something about Christian's attitude kept us interested He gave us options for upgrading our phones, which we weren't interested in, but then he started explaining to us some Internet options since we are currently with a competitor and he had mentioned he could do much better than their pricing. I must say that Christian was great to deal with. He wasn't pushy or overbearing he was not into the hard sell. He clearly was looking for ways to help us reduce our cost for service services. We listened to what he said, and agreed to a trial run, which he said would be at no charge, which I found extremely interesting. He then gave us his personal cell number and said if we had any issues or questions he would be glad to help. Christian made this a personal experience rather than a corporate shoving it down your throat experience. If everything works out as he explained it would Verizon would get a new customer for Internet and if it doesn't work out as he said, he mentioned that he could easily reverse anything that had been set up without us receiving any bills for it. So far we highly recommend Christian and this particular branch of Verizon. Hopefully everything he discussed will prove to be accurate but at least for now we are quite happy with his presentation.