On April 6, 2025 I entered the ATT Store, located at 116 Sanford farms shopping Center, Amsterdam,…read moreNY 12010; and spoke to the then store rep, Jaden. After some consideration, and a sales negotiation on his part I chose to surrender my iPhone 15 and purchase a iPhone 16 and new phone plane through an ATT family plan. At that time I then handed Jaden my iPhone 15, he in turn handed me a new iPhone 16; and I was promptly informed that my 15 would be placed in the store safe, locked up safely until it was time for it to be shipped to the ATT warehouse in Texas. (i have the IMEI#, if anyone at corporate wants it) Due to Invoice discrepancies that went on for 3 months, I decided to go back to the store for clarification. At that time I was informed by the Amsterdam store manager that Jaden had been transferred to the Johnstown location due to SEVERAL other customer complaints. I then went to Johnstown and spoke to Jaden who checked the computer and informed me that I was not credited for an iPhone 15, but instead for an iPhone 6; and as a result was only credited $350 on my bill instead of the $800 I was owed. The next day I returned to the Johnstown store and spoke to the branch manager who informed me that he would escalate this issue to the district manager who was the only one capable of tracking down my Iphone 15 and finding out where it had gone. This past Saturday, the 13th of September 2025, I returned to the Johnstown location to talk to the store manager, as I had not received either a phone call(they have my number), nor an email( they have my email) and was promptly informed that the District Manager for the local ATT stores was unwilling to spend any time tracking down my iPhone 15, and the only course of action that he could recommend was to contact customer service. I really hope that someone up the food chain reaches out to me to help me find out what has happened, and properly track down my missing iPhone 15 so that it can be turned in and the credits that I get applied to my account properly are reflected.

AT&T Amsterdam store is horrible! No help offered. If you are smart, go to JOHNSTOWN, NY. They are…read moreknowledgeable and helpful. If I could I would give a minus star review.

Will be contacting the better business bureau (bbb) about this company with photos and videos of…read moreillegal activity at this location employees doing drugs in the bathroom smoking illegal substances in front the store etc..... they act like they pay well they act like the commission is good but when its time to pay theres no one you can speak with. Now i see why they dont have employees longer than a few months every one there was new and the old staff was quitting or transferring to different phone companies the manager all of a suttin dont know nothing and tell me to contact HR but i contacted them multiple times an no response so i will be leaving reviews every where i can an contacting the proper channels to get this fixed i shouldnt have to text my former employer about commission from the month of may its now the end of june ?

I transferred from being a Verizon customer of over 20 years to T-Mobile bringing three lines with…read moreme. Shawn and the heavy set girl are rude and have lied on numerous occasion. I had ordered a phone mid Dec for my mom and it was expected first week in January. When I went down there it said my order was canceled for some reason. I asked why and they told me to call 611. I spoke to three people on three different occasions when calling 611 and all said that my order should have shipped but someone messed it up at the local level and now can't get the phone or watch till MARCH 28th!!! I couldn't believe that. So we called and spoke to Shawn who assured us he would be in the next day personally and we could downgrade from the phone my non wanted and he would set the phone and watch aside at that moment for us. Flash forward to the next day and Shawn IS NOT THERE! And the heavy set girl REFUSED to even help us when asked saying "NO" and walked in the back room ignoring us on the storeroom floor. A young guy Liam spoke with us telling us Shawn isn't working today!! So he lied. And that nothing was set aside for us. More lies! We are now trying to reach the district manager or regional manager to let them know who this store is being run. Go to ANY other T-Mobile or don't leave your current carrier. I should have stayed with Verizon. HORRIBLE customer service and I STILL don't have a phone for my mom or my watch and this is over a month ago I ordered and spent 1200$ in that store. Very dissatisfied

This place literally opens whenever it feels like it. This is the fifth time I have tried to come…read moreto this location that the posted hours say open but no one is here

From the owner: Switch today & enjoy America's largest 5G network.read more

You can never, ever get any fair resolution to any issue from this company. Employees aren't rude…read morebecause their monosyllabic responses barely rise to the level of communication at all. They are the only game in town and they know it.

Worst customer service ever. went into the store today, and instead of walking up to me at the…read moredoor, and politely ask to wait at the door, the fat chick with long black hair screams from across the store "YOU NEED TO GET OUT AND WAIT OUTSIDE! ONLY 12 CUSTOMERS AT A TIME IN THE STORE!" I have never encountered that level of redness from a sales associate. Obviously spectrum lacks in training. Canceled my cable at that point.

A couple years ago I had a great experience with this business. The technician who worked on my…read morephone was courteous, knowledgeable and fast. Yesterday I brought my phone in for a similar problem and the person who works there now basically told me that he doesn't fix phones. I'm not sure what else he does, but he does not fix phones, and he didn't listen to me when I told him what I thought the problem was. Very disappointing.

This place was recommended by the search to have them fix my watch... After responding to my…read moremessage with a phone number to call, I was told they could not help me. I have no idea why they were recommended by the search on this site.

Benjamin Deitz was very helpful. Previous experience at another Verizon location was not great so…read moredreaded going in. Ben and team at this store were all very welcoming and patient. Transaction took a long time to no fault of their own but appreciated their customer service and professionalism.

We actually went in just looking for a replacement "pop-socket " and were greeted by Christian -…read morethe Manager. They didn't carry the exact item we wanted and Christian proceeded to tell us about upgrading options for our phones and internet. I was about to shut him down since I have been subjected to the hard sales pitch in the past from other similar enterprises, but something about Christian's attitude kept us interested He gave us options for upgrading our phones, which we weren't interested in, but then he started explaining to us some Internet options since we are currently with a competitor and he had mentioned he could do much better than their pricing. I must say that Christian was great to deal with. He wasn't pushy or overbearing he was not into the hard sell. He clearly was looking for ways to help us reduce our cost for service services. We listened to what he said, and agreed to a trial run, which he said would be at no charge, which I found extremely interesting. He then gave us his personal cell number and said if we had any issues or questions he would be glad to help. Christian made this a personal experience rather than a corporate shoving it down your throat experience. If everything works out as he explained it would Verizon would get a new customer for Internet and if it doesn't work out as he said, he mentioned that he could easily reverse anything that had been set up without us receiving any bills for it. So far we highly recommend Christian and this particular branch of Verizon. Hopefully everything he discussed will prove to be accurate but at least for now we are quite happy with his presentation.

Woow. Soo, I ordered a set of 3 new SATA drive cables from Amazon ($7.99), but they won't get here…read morefor a week. I figured, let me drive down to Geek Pantology real quick and see if I can get one there (I really wanted to hook up a new hard drive I bought over the weekend). I had a decent experience there before, so I was somewhat surprised at the abysmal service I experienced today. First off, the sales associate (and I use that term very loosely) seemed bothered to deal with me - not a great way to make a potential customer feel. Anyway, I ask if they have any SATA cables and he pulls out a dingy-ass old box of HUNDREDS of SATA cables from old computers. Price? $3.24. Seriously?! In my head I'm like, "Whatever." But he wouldn't sell it to me because I wanted to use my debit card! OK, I know what some readers may be thinking. The business will get changed a fee (let's say $0.25) for such a low purchase amount in addition to a small percentage (let's say 5.0%) on the sale and they'll lose money. Except in this case, the fees would be less than $0.50 in this case, still making $2.76 off an old dingy SATA cable. Let's say you have 400 cables in that dingy-ass box. Do you think you're going to make $1,300 because they're selling like hot-cakes? Do you expect a rush of customers coming in to empty your dingy SATA cable inventory? If it were me, I would have allowed the debit card purchase or just tossed the customer the dingy old cable for free. Create some good will and keep a customer happy. Instead, I waste a trip, risking life, limb and COVID exposure only to be sent home with no friggin SATA cable! I'm never setting foot in that place again. I'll drive to TROY before I go back to Geek Pantology. Dude, you may be great with technology (an unproven assumption), but your business sense and customer service skills leave much to be desired.

I brought my laptop in because the battery wasn't charging and wanted it checked for spyware and…read moreadware. He called me back and said that I had the wrong charger cable which I had been using for months and never had a problem. Purchased a new one from him and was told I was all set. Got home and found that the keyboard and mousepad did not work. Brought it back and he called me next day to say it fixed. Got home and the mousepad still didn't work. Had to bring it back a second time also that it would freeze or shutoff and had to be restarted and anything I was working on was loss. Called to say it was done, when and picked it up when I got home I noticed that the disc drive was missing, called and told to bring it back again, told him the issue with it locking and shutting down. He made some changes and said that if the didn't work it would have to go to level two. There was none of these issues before he started to work on it and now after numerous times trying to fix whatever he did wants me to pay even more money to repair what he broke. I rather buy a new computer because whatever he did I don't think that it can be undone. The worse service I have ever had. And why should I pay again for something the he destroyed.