Knowledgeable far beyond the manual, thorough to the max. Brought my vehicle over 200 miles based…read moreon their past performance...and they continue to do right by their customers. Received a bum steer from a dealership. That won't happen again. Thanks Cook!

I took my car in thinking it was going to be an expensive repair, when they called and said it was…read morea much easier (& cheaper!) fix, I was shocked to say the least, but very grateful for their honesty!!

The only place I'll go for my car. They take care of me Everytime and no crazy fees. My money is…read moretight and they even took care of other small issues on my car with no charge. I hope they read this and know how much I appreciate it. Will always go here if I can. Thank you again for fixing my Nissan murano yall are the best.

These people in there could not of been the nicest I went in for an oil change and my engine light…read morewas on the nice man said the ego stick check would be $59 and the oil change $49 I waited for my car I think they were done in a little over an hour they fixed the engine light by the egoistic check and there was a line that had come unattached they did not charge me for the ego stick check nor putting the line back together my bill was $43 if you need your car fixed I suggest them

Have you ever done business with a place for a small inexpensive job that when all was said and…read moredone you felt good about your choice and you might even trust them enough to go back ? OK, so skeptically you go back for a more expensive job hoping your trust (and luck) was not misplaced and guess what, your trust and luck went from a 5 to an 8 ! So I think I hear someone thinking "What about that really BIG Expensive job you've never had any experience with, and the car is sitting at the side of the road inoperable so you have no choice but to Trust that you won't be taken advantage of, I mean what do you know about fixing a major job like that ? "So you take the leap and go ahead with their estimate. Well what do you know about that. Trust prevailed ! Car fixed completely at a reasonable price and TRUST enshrined for Steve and all the people at A&E ! P.S I didn't really really want to write this review in fear that A&E would get so busy that I would have to book an appointment months in advance but what's life without taking a few chance"s ?

Took my car in for tire inspection and possible alignment. Said nothing wrong when I went to pick…read moreit up I noticed my tire's looked low. Measured my tires they didn't even put air in my tires. Paid $70 for absolutely nothing. Poor service will not be going back

I would give Mark's Auto service TEN stars if I could. You know those days where everything seems…read moreto not be going your way? And then you get a flat tire on top of it?!? Ugh, put me back to bed and let me start again tomorrow.. Well imagine THAT scenario and then you come across this place. And they are SO generous and HONEST! (Ladies, we know how hard it is). It can really turn your whole day around! Garet, thank you for helping turn my day around! Heck! My week! There needs to be more people like you in the world! I took a card and I'm sending it to everyone I know! Tell your sister to be ready to schedule a bunch of appointments! (Mike who was working the front told me she usually tends to the books, if I'm not mistaken). If you're looking for a fair, kind, honest auto shop, Mark's Auto Service is the only place!

Top notch customer service, fair pricing, and they even offer [local] porter service. You won't…read morefind that too often in large cities! They may not have a fancy office or waiting area, but seriously - who cares!! It's the delivery on the service that matters, and THEY DELIVER!!

I lost my nearly eight year old vehicle to a deer strike on a busy road. Fortunately the vehicle…read moredid its job, and the people (and the deer) all walked away, but the vehicle was a total loss. The location where I purchased that vehicle was no longer open, so I hunted for a new location and a replacement vehicle. My better half stumbled on an ad for a vehicle that seemed a little under the going rate, but it had all the options we needed, so we decided to check it out. What I loved most about the experience was how everyone in the dealership worked together. Ilene helped us into a good vehicle that was well inside our price range, and handled all the documentation for us over the course of an afternoon, while we waited for the adjusters to cut the check. Mike got us all signed out that day, and Mohamed made sure the car was ready to go after they found one TPMS sensor disconnected on the final check. Everything was handled quickly and professionally, and I could even turn my rental in a full day early and close the entire experience with a newer vehicle that my family really enjoys. Thank you!

Review for Feldman Chevrolet of Livonia - Service Center (Plymouth Rd.)…read moreMy experience with the service department has been nothing short of horrible. I brought my vehicle in at the beginning of the year for a simple oil change and to address a rearview camera issue. I was told the part needed to fix the camera was out of stock and they'd call when it arrived. That call never came. Fast forward nearly six months, my A/C stops working--on a car that's not even a year old. I bring it in again and remind them that the rearview camera is still not working. Shortly after, I receive a call from service advisor, who not only tells me that the camera was supposedly fixed months ago (which was news to me), but goes on to argue with me about it. I had paperwork proving otherwise. This mistake was conveniently blamed on a previous advisor who had since been fired, which I was told was "deserved." What do you know? Suddenly, the camera is magically repaired within a week. So much for that "part being out of stock" for six months. But that's just where the headache began. Over the next 6 weeks, I played endless games of phone tag. When I did get someone on the line, I was repeatedly told, "early next week" or "just a few more days." Spoiler alert: those promises were never kept. Finally, after about five or six weeks, I'm informed they broke something in my dash and had to replace the entire thing. After 48 days, I'm told it's finally done and will be ready to pick up the next morning. I called around 12:30 PM to confirm and was told it was finished and just being detailed and they'd call me back when it was ready. No call came. By 4:30 PM, I decided to just show up. I walk into the service department and not only am I met with blank stares and annoyed attitudes, but when I tell them I'm here to pick up my car, I'm treated like an inconvenience. Eventually, "my service advisor"finishes a phone call and goes to get my car, only to tell me it was just about to be detailed. So...what was happening at 12:30 when I was told it was already being detailed? At this point, I didn't care and just wanted my car back, so I dealt with their trash left inside my car because I wanted to leave. To top it off, when I returned the loaner (which they acted like they didn't have any when I first asked for one and it was a nuisance that I was asking), the person at the loaner desk also had an attitude. I assume actually doing her job must've been the issue. So after 7 weeks without my car, being lied to, argued with, and treated like a burden, I'm done. My family has purchased 8 trucks and SUV's from Feldman Chevrolet of Livonia over the last 7 years or so and that ends now. We will not be returning for service or for future purchases.

I brought in my Buick enclave in for a look and ken was the most honest and understanding guy there…read moreand even tho I didn't understand what he was telling me he rephrased it to where I did understand.10/10

The most honest and fair mechanic. I can't work on my cars…read morelike i used to so i take my classic cars and dailies. also he knows about CARBURETORS!

The horn in my 2014 Focus was not working, I called several local shops for repair estimates and…read morereceived either vague or extremely high quotes. John at American Auto repair gave a very reasonable estimate, The horn was repaired the same day and the price was even less than his original quote.!!! John was friendly and very helpful. I will definately return here for any future repairs!!!

Super impressed by the sound advice I received regarding my 2017 Impala. I feel like American Auto…read moreRepair suggested a low cost solution to an issue I had with my car. In addition, they provided advice on where to go (and where not to go) for transmission work.

Very nice guys. Extremely polite and friendly. Did a pre-purchase inspection for us and gave us…read morelots of helpful info.

Went into Chuck's awhile back to see John, and (like others) was surprised to find that Alex was…read morerunning the joint now. I do NOT understand the poor reviews. Alex has been nothing but friendly, personable, helpful, kind, honest, and affordable. I had my car into the dealership recently for a recall and they pointed out that my brakes needed replacing. Of course I said NOPE I'M TAKING IT TO ALEX! :) He has been taking excellent care of my family, from oil changes to brakes to repairs... he's fair and fun. What more could you ask for?