I was referred to this business by Yelp. I got a message back from someone who told me they would…read more"call me on Monday" . Not sure which Monday he meant but it's been weeks. How do you justify considering a business when this is the level of service you get right up front?

We called several companies for quotes for the crack in our basement wall. High & Dry were by far…read morethe most responsive, best priced, and could come fix it within 2 weeks. We are so glad we chose them!

We had a water problem in our basement that needed to be dealt with. We had four companies analyze…read moreour situation and recommend solutions and give us bids. We did a fair amount of internet research on the various suggested solutions and on the companies we had heard from. We selected Permajack of St. Louis both because we decided that their solution and methods seemed preferable and because their bid was reasonable ... not the lowest but not outlandish. Everything about dealing with them was professional. Calls were returned promptly. Questions answered quickly. The project was completed as promised and on time. The crew was respectful of our home and property and did everything they could to mitigate the noise and inconvenience. They even went so far as to hook up the washer and dryer when they were done, without being asked, after we expressed some concern about being able to use them while the cement cured. When the crew left, the work area was spotless and the whole process had been much less painful than we expected. I would absolutely recommend Permajack of St. Louis.

Be careful to watch the execution process aligned with contract. Bumpy ride to the final destinationread more

I waited a bit to post this because I wanted to be sure it was fair. I found a Groupon 4 years ago…read morewhen I installed the sump pump and drain tile in the first half of my basement (as a public school teacher with 3 jobs, I could only afford half at that time). +1 star for discount!! The pump quit working; they said a lot of customers had that issue. They installed a new one w/out incident; +1 star for that. This spring, I decided to waterproof the remaining 2 walls. Before I could do that, the tile started leaking & the downspout they installed did too (see video). In sum, in the 4.5 years since this was installed: the pump had to be replaced; the drain tile is malfunctioning and letting in leaks; and the downspout came apart, allowing everything the pump ejects to sink back down into my basement. I emailed the contractor a specific question: when can someone come out to address these problems, regardless of whether or not I hired them to do the rest of the basement? Weeks passed and I got no definite answer. They were immediate in their response for a bid request; but inconsistent in responses to warranty issues. Was I able to go to Lowe's, buy a caulking gun and silicone, watch some Youtube videos, and eventually complete the repair myself? Yes. Should I have had to when my warranty covered the issue? I don't believe so. In the end, I chose to hire another (more expensive) company to do the rest of my waterproofing because I wanted a BBB-accredited company that would communicate reliably & follow through when needed.

I used this company to poly jack cracks in my patio. At no time did they suggest that this was not…read morethe proper venue for repair so I imagine that they felt it was. I expected them to level the cracked pieces of concrete so that they would go together. I am very dissatisfied with the results. Perhaps I did not understand the scope of their service but I certainly expected cracked pieces to be pushed together. All that happened was that one piece of concrete was better aligned with its neighboring piece. I did voice complaints with them but they felt that that was the best they could do. So frankly I am quite dissatisfied and feel like I have wasted a few thousand dollars. Sent from Yahoo Mail for iPad

We have had a wet basement since we moved into our new built house 12 years ago…read more The last rain storm produced approximately 25 gallons of water sucked up by my wet/dry vac. We called Foundation Recovery and luckily were put in contact with Michael Drebes who took care of us with a complete waterproof System. We had Ricky and crew working on the system install and they did a fantastic job of getting it done. Last night we had our first heavy rain and our basement is dry as a bone for the first time in 12 years. A big THANK YOU to Foundation Recovery for taking such good care of our situation. No more worries & Let it rain

I would never recommend this company to anyone. Never. I paid $30,000 to Foundation Recovery…read moreSystems to fix a flooding basement, and here I am months later; still flooded. Still leaking. Nothing was actually fixed. I trusted them because I saw their commercials everywhere and figured a company that big would know what they were doing. I was wrong. They came in, did their "assessment," and told me exactly what needed to be done. I paid for two walls to be repaired. When it was done, I thought the nightmare was finally over. It wasn't. The water still comes in at every edge; it's the exact same places they told me they were sealing. When I actually looked at what they'd done, it wasn't a real repair at all. It looked like plastic sheeting stapled up behind the wall. For $30,000. I am a senior, and I feel like I was taken advantage of and scammed by this company. Now there's mold growing in my basement because of their failed work. I have a tenant living there, and she is pregnant. Black mold is not something you can ignore; it's a real health risk for her and her baby. This wasn't a minor issue. This should have been fixed correctly the first time for that kind of money. I am so disappointed and honestly disgusted. I trusted a company with a name that sounds official and reliable, "Foundation Recovery Systems," and instead I got a sloppy, careless, incomplete job that left my home in worse shape than before, with a health hazard on top of it. Do not make the same mistake I did. Get someone else. Get a real inspection. Do not trust this company with your home or your money.

I waited a bit to post this because I wanted to be sure it was fair. I found a Groupon 4 years ago…read morewhen I installed the sump pump and drain tile in the first half of my basement (as a public school teacher with 3 jobs, I could only afford half at that time). +1 star for discount!! The pump quit working; they said a lot of customers had that issue. They installed a new one w/out incident; +1 star for that. This spring, I decided to waterproof the remaining 2 walls. Before I could do that, the tile started leaking & the downspout they installed did too (see video). In sum, in the 4.5 years since this was installed: the pump had to be replaced; the drain tile is malfunctioning and letting in leaks; and the downspout came apart, allowing everything the pump ejects to sink back down into my basement. I emailed the contractor a specific question: when can someone come out to address these problems, regardless of whether or not I hired them to do the rest of the basement? Weeks passed and I got no definite answer. They were immediate in their response for a bid request; but inconsistent in responses to warranty issues. Was I able to go to Lowe's, buy a caulking gun and silicone, watch some Youtube videos, and eventually complete the repair myself? Yes. Should I have had to when my warranty covered the issue? I don't believe so. In the end, I chose to hire another (more expensive) company to do the rest of my waterproofing because I wanted a BBB-accredited company that would communicate reliably & follow through when needed.

They came out the same day my sump pump went out and replaced it. The tech was efficient and it was…read moremost appreciated since we're in the rainy season. Excellent value and service.

I hired Waterproof Solutions in January 2022 to install an interior drain and sump on two walls…read more($5,000, lifetime warranty on treated walls). In June 2025, after an extremely wet spring in St. Louis, water entered through a wall they treated. The sump pit has been bone dry and the pump has never run since installation. I requested a refund, per the terms of the contract. On June 11, their representative said the company had changed ownership and would not honor the prior warranty. As of today, the issue remains unresolved. I will update this review if the company provides a fair resolution.

We had our leaking issues repaired by Waterproof Solutions in 2019. At that time Stephen did a…read morewonderful job explaining our issues and how they would fix them. They did a great job at a very fair price. Now 5 years later we have another small issue in a completely different area. We had Stephen come out again and we be using them to take care of our issue professionally as always. I've been in the home improvement business for over 40 years and I will say this company is the most honest and reliable company you'll ever find. I definitely recommend this company.

Two words that make every homeowner cringe are, "Wet basement"…read more It doesn't matter if it is inches deep or just minor seeping around the edges. It's still a major repair that needs immediate attention. It's better to do it, sooner than, later. My house has only a partial basement, the majority of it is finished crawl space. I have a laundry room upstairs, so all that is in my basement is the furnace and extensive shelving units for storage. With that being stated, I rarely have any need to go down into my basement. When I did venture down after one of the early spring down pours, I discovered I had an issue. It wasn't major, but I wanted it fixed before it became one. Again, being new to the RIverbend area, I reached out to friends and family for recommendations. Everyone of them said the same thing, "Midwest Basement". So it was a no-brainer on calling them to do the job. They came and gave me an estimate, explained what they would be doing and told me what I needed to move to make the work area more accessible. When scheduling a time, they were accommodating to my unique work schedule. Best of all, it was a smooth job and they completed the job faster and easier than anticipated. I could not have been happier with the work team. They were all very professional, friendly and respectful of my property. Their clean-up at the end of each day was impressive in itself. The weather has been dry since my work was completed, so I'm waiting for the next rain to really check things out. However, a friend who used them in the past, lived in his house for another 13 years after the work was completed and never had water again. I'm hoping for the same positive results. When: June 2, 2021 Why: Wet basement

Mom's basement had to have a ton of work done, i.e. waterproofing, etc. We went with Midwest…read moreBasement Tech and was so very impressed with the quality of work. The men who did the work were very friendly and very professional. I would highly recommend them to anyone who needs their basement/foundation repaired. Call Steve at 618-372-7077. Definitely a five star operation.

We had a challenging basement and from the start I appreciated how clearly the options were…read morepresented and that the solutions were checked and approved by an engineer and the product manufacturer. Price was fair and reasonable, and they were interested in fixing the problem not just selling me the highest priced project. We had a few scheduling delays but communication was clear and open. I would recommend Jet Foundation Repair and will use them again in the future if more needs arise.

They did an amazing job! My house had significant foundation issues that needed urgent repairs…read more The unstable foundation was causing the house to shift, leading to cracks in the walls. After the team came and fixed the foundation, all of those problems were resolved. The house is now stable, with no more cracks or shifting and we haven't had any issues since!!

I wonder if there is anything this company cannot do. They are topnotch, on time, and…read morecommunications are great. Work is suberb. I cannot recommend them enough. I have used SRS on at least three occasions and plan on using them again for another project.

From the owner: Foundation Piering- Wall Bracing- Waterproofing- Foundation Crack Repairread more

Ronnie A Took the time to explain his work and I feel great…read moreabout the job he did, kind and knowledgeable. Would highly recommend Ronnie!

Just had annual service visit. Basement has been dry ever since installation. Haven't had service…read moresince installation in 2024, but everything looks brand new! Service specialist was Ronnie - he was thorough, informative, and professional.