Cancel

    Open app

    Search

    Woods Basement Systems

    2.1 (94 reviews)
    Closed 8:00 am - 8:00 pm

    Services - Woods Basement Systems

    Foundation construction

    Foundation repair

    Masonry/concrete sealing

    7 More Services

    Moisture or vapor barrier installation

    Moisture control inspection

    Moisture control installation

    Moisture control repair

    Sump pump installation

    Sump pump repair

    Waterproofing inspection

    Woods Basement Systems Photos

    You might also consider

    Recommended Reviews - Woods Basement Systems

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Water after they "fixed" my problem.

    Worst decision in contact this company. Please stay away. I called them Just because I saw their info in my basement from previous owners. This company was so Expensive and takes forever to communicate. They didn't solve my problem yet since January 2025. Unprofessional workers around 7 different people came to tell me different stories of why I got water in my basement before and after they put a system. they gave your different estimates, different solutions to one problem, really? They broke my floor tile with no care so I had to replace it, and they broke one of my windows and of course I found out the next day they came. After several calls and complains they finally decide to come and see the window (it's being almost a month and haven't hear from my window since June 28) yes I called them several times!!! After work was "completed" they charge me an amount and after some weeks later they charge me with an unpaid balance. They never sent me a bill. But of course they told me to pay completely and that it was an internal error. I did paid and they promise to fix my window in a week. Still waiting on them. What a rip of!!!

    Present Day - solid craftsmanship, am I right?

    ***Please note: the "apology" below comes two years after I posted this review. That should tell you everything you need to know about this company. My egress window still looks terrible and I've had to do repairs to fix some leaks because I didn't want to mess with this company another second. You'll regret going with them, I assure you.

    Tacky. Unsafe battery pack just left on the floor. If the system malfunctions and water spews, will this cause a fire?
    Al N.

    When you need work done on your home, you want the best to do it. I got quotes from 2 other places that came in under what Woods Basements price but again, I wanted the best. I signed the contract, paid my deposit a little over 45 days in advance. I get a call from a representative with Woods Basement less than 24 hours before they were due to start at my house saying there's a scheduling conflict and they needed to change the date. I said absolutely not, I took the day off work already and was not willing to change the date. A few hours later, they called back and said they'd honor the date and they'll be at my house at 9am the next day. The next day comes and at 845am, I get a call saying they're running behind and will be there shortly. Finally, they arrived; 50 minutes late! Now I'm frustrated. They began the work. I left them alone and the 2-man crew that was working seemed to be working very diligently. I don't think they took a break but I left the house a few times so who knows. About halfway through the day, a representative called me and asked me how it was going. I told her about the crew being late and she did not care at all . She just skipped right to her next question. I made sure I said it again to which she said "scheduling conflicts." Towards the end, the head guy tells me that I could benefit from adding another piece to the drainage system and that would cost an extra $250. I was leery but I did it. They finally finished around 730/8pm. That was a long day of work for them. I wrote a check for the remainder of the balance and off they went. I didn't get the option for a receipt for payment or anything in writing for the work they did. After they left, I found my driveway filthy from the remnants the crew left behind. Gravel and dirt left where their trailer was parked. I spent 30 minutes sweeping up the mess. The battery from the back up pump that they installed was just left on the floor. I would've like to have an option to have it out of the way. Very tacky in my opinion. The next day, I go down in my basement to inspect the system and I can see daylight coming from my foundation where they drilled for the drainage pipe to discharge. I don't know anything about basement systems but I can definitely say this was not correct. The gaping holes would for sure let bugs in and my heating and cooling to escape. I waited for 7 days and called the office to voice my concerns. I spoke with Roselle. She told me to send pictures of my complaints and she would be in contact with me the next business day to schedule a time for the crew to come out. She then sends me to another department so that I could get a copy of my receipt and warranty paperwork. I was told by that department that they don't issue that paperwork normally but only if you request it. That's weird but, whatever. What business doesn't automatically issue a receipt for paid services? They then emailed it to me. The next business day comes and goes. No calls. No emails. No attempts of contact from Woods Basement. Actually, 4 business days pass with no contact so finally I called back to get something worked out. I spoke with Monica and she seemed somewhat interested in my complaints, more than the other lady for sure. She worked something out and the next day, they call and said someone would be out to fix the gaping holes that were left and they were 25 minutes away. I wasn't home so they did everything from the outside. The battery pack still looks tacky as it just sits on the floor, in the way. I guess I have to figure that part out on my own. I went with this company based on reviews and reputation alone. Again, Woods was not the best price for what I wanted done but I bypassed that and still went with them. Would I have them out again?Highly unlikely. Only for warranty issues. Would I recommend them to family and friends. Probably not. I'm having a severe case of buyer's remorse.

    Where sewer line is broken and fills with water. This is from the rain July 1st.

    Do not give this company your money. Do not work this company. They came to fix our basement in May 10th-two days later it rained and the system was bone dry, it was not collecting any of the water and basement still filled with water. Someone came out at the END OF May to see what needed to be done, can't fix until June 23rd. They cancelled on us on June 23rd and said our new appointment was July 7th. The called 2 days before the 1st and said they're coming then. Fine. Glad they could come sooner but of course they didn't schedule it right. Oh they come on July 1st and bust our sewer line. They stop all the work and we get a plumber in to fix. We were told by the foremans ,Jacob and Steve, that once I call and let them know the sewer line is fixed, we would be made priority by Keith and they'd come this week . they both said they'd probably see us this Thursday or Friday. I call to get them here and scheduler says it's impossible to cancel because they have full schedules, they don't even have a Keith and that I was misinformed. SO, we have to have an open ditch until July 21st (if they even show up that day) that fills with water every time it rains. We are not priority bc this job is already paid for. They don't care about this being fixed or when it will be fixed. They have the absolute worst customer service. DO NOT hire these people to fix your basement. The sales person who comes out is not a structural engineer, they're just a salesman to sell their system. We are stuck dealing with them now. They do guarantee their work but the effort they put in to fix it is lacking. So we will be stuck dealing with them anytime something goes wrong.

    See all

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jose W.
    1
    82
    15

    11 months ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of BT U.
    491
    2
    3

    9 months ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Al N.
    2
    16
    28

    3 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Zac and Dan did excellent work I would recommend them and woods basement systems quality and timely service

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kim B.
    0
    15
    0

    2 years ago

    We had our concrete leveled and repaired and they did a great job. Our tech was good at both the repair and service

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Zach and Dan did an amazing job, and we're very professional. highly recommend woods basement systems. - pat mitchell

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 11
    Thanks 0
    Love this 10
    Oh no 0

    3 years ago

    Business owner information

    Photo of Julia D.

    Julia D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Woods Basement Systems

    Does anyone know what product(s) WBS uses to seal a driveway?

    This is from an email sent by Woods in July 2018: It is recommended that all joints in concrete be sealed with a polyurethane sealant to prevent problems with erosion in the future.

    Don’t See Your Question? Ask Away!

    Review Highlights - Woods Basement Systems

    We had to use our 'lifetime' guarantee for work done 18 years ago by Wood

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Bohnenstiehl Concrete - Poor work quality

    Bohnenstiehl Concrete

    (2 reviews)

    We are sharing our experience with this company in the hopes that others will think twice before…read morehiring them. We had an old concrete driveway torn out and a new one put in the first of April 2021. We signed a handwritten contract and it was paid in full, however the work was never completed. During the project, the owner was not on our property very often. There was one young man and 2 very young boys that did the work. The owner did come one day and brought his dog and two young children, letting them run all over our property including across the driveway that had just been poured. This left a permanent marks that cannot be fixed without repair work done. While the driveway was drying we contacted the owner asking him to come out to discuss that spot along with a several other problem areas we noticed right away, including an actual hole down to dirt. He made excuses and when he finally came, it was only to kick the driveway and say 'I hate picky people'. He made no offer to fix anything or give any type of refund. They also were very disrespectful of our property, spilling concrete on a large area of the yard and killing the grass, spilling rock all over the road (to which the owner told us to just call the city and tell them to come sweep it up), leaking oil all over the road and leaving large piles of dirt in the road. We spent a lot of time and money cleaning up the mess they made and putting in sod to replace the grass they destroyed. Lastly, the driveway never was sealed despite the contract clearing showing we paid for this to be included. There is a note from the owner on the contract stating 'Be back April 5th to seal driveway'. The $150 fee for this work was never returned. We contacted the owner by text and phone numerous times over the last 3 months for a refund of the $150. He had many excuses including stating he was out of town for over a month. The last communication was when he called my husband and cussed him out. He has been nonresponsive since. We hope others steer clear of this company when looking for any type of concrete work. The unprofessionalism and poor work quality makes us strongly believe this gentlemen should not be in business at all.

    Had concrete work done by this company in December 2012. By December 2013, all the concrete was…read morescaling badly. We had the work analysed by 2 reputable contractors who all agreed the work was poor and not cured correctly. Could only reach them via certified letter from our attorney. They said they would come out and inspect the problem. Never heard from them. We have now had all the bad concrete removed and replaced by another company. Beware!

    Woods Basement Systems - waterproofing - Updated May 2026

    Loading...
    Loading...
    Loading...