In January, I bought 2 Spartan race tickets for my husband and I. This was going to be our first obstacle course race and we were very excited! Then COVID-19 hit, and started shutting things down in March. My race was supposed to be in July, and was then later cancelled. Soon after, I got laid off of my job. All of the events that I purchased for this year have automatically offered the option of either exchanging for different dates, or requesting a full refund, even though they typically have a "no returns/ no exceptions" policy. I contacted Spartan and explained my situation so that I could get a refund, with the full intention that I would buy a race either late next year, or the year after, when I felt safe enough to return! Despite my sincere explanation, all Spartan has told me is "NO". I have made numerous attempts to request this refund through facebook, and through email. All they do is send me a very short response, and the same link to very complicated instructions on how to change the date to a new date next year. The problem with that is I don't even know if that date will work! They only allow 90 days to choose a race, but 90 days from now would be the month of August which is much too far in advance to know if it works assuming the schedule for 2021 is even up by then! I have never been one to request refunds against a strict "no refund" policy, however given the circumstances, there should be some sort of leniency in the policy during a rare occasion, such as a pandemic! I am so disappointed how insensitive the company has been during a time of crisis. I, as the rest of the world, have been enduring a larger amount a stress than usual, emotionally and financially. All companies have seen that, and have been so kind a gracious towards their clients, all except Spartan. Due to their poor customer service, and lack of empathy, I will never recommend a Spartan Race to anybody! read more