Decided to book a staycation and picked this place since we were going to Retro Junkie just a few…read moreblocks away. They charge for parking, but I was reimbursed when I checked in. Overall, the hotel gives a bit of a 80's/90's vibe LOL but the location is great, right off the freeway and just a few blocks away from downtown Walnut Creek. If your getting back to your room late night, there is a 24-hr Taco Bell across the street lol. The rooms are on the small side but renovated. I was able to call ahead and check-in pretty early. If you need a place to stay, I would recommend it for the location and the rate. It was pretty reasonable for a weekend stay.

Called them to notify that we would be arriving late (past midnight) and asked if we can request…read morelate checkout as a Marriot Bonvoy Elite, and was simply told, "we'll deal with that at check-in" and the person hung up. So much for a courtesy call and for customer service. Even if Elite status may not mean much nowadays, doesn't mean anyone should be treated with such poor customer service, elite or not!

Just nasty. I wonder if the ceo would sleep in this bed. We are Gold Elite members and we were…read moregiven an ADA room that smelled like a convalescent hospital in there. There were paper towels shoved in the A/C vents. Not a good look for Marriott members

I have stayed at Residence Inn by Marriott numerous times, but this was my first stay at the Walnut…read moreCreek location. After what happened, I can confidently say I will NEVER stay here again. My husband, our three kids, and I stayed for one night. We paid $35 for valet parking and trusted that our vehicle and belongings would be secure. The valet staff greeted us nicely when we arrived, so we had no reason to think anything was wrong. The next morning, after enjoying breakfast and checking out, we were waiting for our car. The moment I opened the door, I realized our entire vehicle had been ransacked. Multiple belongings were stolen, including something incredibly important my children's birth certificates and Social Security cards, which we had with us because we were traveling. We immediately notified the valet attendant and hotel staff. Unfortunately, they were absolutely no help. We were offered a refund of the $35 valet fee and given the number for the valet company's manager, Eric. Eric told us this had "never happened before" and said he would review the surveillance footage and get back to us. He never did. We filed a police report, and this is where things became even more concerning. The officer told us that the hotel manager had informed him that another vehicle had also been ransacked that same day. Yet when we reported what happened, nobody at the hotel mentioned that another vehicle had been broken into. What hurts the most is that we trusted this hotel and its valet service. We paid for the convenience and security of valet parking, only to leave with our vehicle ransacked. I understand that a hotel cannot prevent every crime, but I absolutely expect honesty, communication, and genuine assistance when something like this happens to a guest. Instead, we felt completely dismissed. We feel violated, disappointed, and completely let down. Stay and use the valet at your own risk. I HIGHLY DO NOT RECOMMEND this location or its valet service!

The ONLY reason I continued to stay at this hotel was because of the people working here. Marcus at…read morethe bar was absolutely wonderful--always smiling, welcoming, and providing great customer service. The young ladies at the front desk and the breakfast staff were also fantastic. They are the bright spot of this property. Unfortunately, the hotel itself is another story. I travel weekly for work and stay in hotels constantly, and I would rate the condition and cleanliness of this property 2 stars at best. What bothers me most is that the owners/management have allowed the rooms to get into this condition while leaving the front-of-house employees to deal with the complaints day after day. That is incredibly unfair to a staff that is clearly working hard and doing its best. Shame on the owners for putting them in that position. If you work all day, grab dinner, and only come back to crash for the night, you can make it work. But if you're looking for a genuinely clean, well-maintained hotel where you can relax and feel comfortable spending time in your room, this would not be my choice. The staff deserves 5 stars. The condition of the hotel does not.

I stayed here for 11 days. Most of the front desk staff were nice and helpful, and I appreciate the…read moreemployee who refunded my parking charge. However, at 6 a.m. one male front desk employee insisted that I had used the parking, even after I explained that I did not have a car and was using Uber. He suggested that maybe I had visitors. It was ridiculous. Instead of making assumptions, he should have simply checked the charge. I also had a bad experience with Martha in the breakfast area. I asked for bananas because my daughter had surgery, and later asked for a spoon. She responded rudely and yelled at me to go to the front desk and ask for a spoon. I understand there are rules, but there is a respectful way to speak to guests. Some staff were wonderful, but these two experiences negatively affected my stay.

Every year, I choose a venue to host our company dinner for employees and their spouses, and this…read morehotel has become our favorite because the food is simply incredible. We were seated in the enclosed patio at the bistro, which created the perfect intimate atmosphere for our group. The prix fixe menu I selected was thoughtfully designed and worked beautifully for our employees, including those with food allergies and even our pickiest eaters. There was something for everyone, and it all just made sense. The week leading up to our dinner is always incredibly busy with multiple company events, so I'm constantly being pulled in different directions. I was worried my communication or role in the planning process might fall short, but Martini and Andre were absolute professionals. They knew exactly what they were doing and made the entire experience completely seamless. Our guests couldn't stop talking about our server, he was outstanding. The service was exceptional, and the food exceeded even our high expectations. This has officially become our forever annual event venue. I can't thank the entire team enough for their hospitality, attention to detail, and for making our company dinner such a memorable experience. We can't wait to come back next year!

I spent 4 nights here while visiting friends throughout the Bay Area, as it was a good, central…read morelocation. The room was comfortable, very clean, and filled with amenities such as the electric fireplace. Lunch with a friend turned out great. and she arrived from SF by BART and I was able to pick her up promptly at the nearby Lafaette BART station. Nice lunch and good service. Very friendly staff in all positions at this hotel.

We chose to stay at Diablo Mountain Inn, after taking a look at the reviews for the major chain…read morehotels in the Walnut Creek area. Somehow, for this place being nearly 1/3 of the cost, they also managed to have outstanding reviews compared to the others. The state is modest, but it is clean and Chance is VERY sweet and accommodating. The most odd thing about our stay actually happened before we even got there; the young man working the front desk called me 23 times in a row to confirm I would be checking in before 9pm, which was still a couple hours away. Strange, but if that's the worst thing, I'll take it!

Scrupulously clean, free and easy parking, comfortable bed, great shower. The bathroom sink faucet…read moretends to splash water on you but it's a good chance to practice mindful behavior. Not at all fancy but a great and comfortable value!

We tried the hotel again. Won't do that again…read more Can you imagine a hotel that does not have soap in the bathroom? For four days? We bought some ourselves after the first day. But it was disgusting to use the elevators and door handles knowing that the hundreds of people staying there could not wash their hands. And the front desk just said the shipment was late. What kind of management team would allow that to happen? Disgusting! On the plus size the water pressure is good.

I have stayed at this hotel 20+ days this year and keep hoping that things will change, Great pool,…read morechef and restaurant but the rooms are outdated, the staff at the front desk is rude and it seems to be getting worse. My understanding is that this hotel is owned and operated by the Bay Club. I strongly recommend that Marriott re-review this hotel as a Marriott hotel (no status acknowledgement, limited follow up if any from front desk on room issues, seriously outdated rooms) The manager called me after 2 months after I complained and we agreed to 2 free nights on order for me to continue staying there. I never received the free nights and have followed up several times. The bar is on the floor for front desk service and room quality but the pool and chef are great.

I love that Hilton incorporated the Hampton inn into thier portfolio. When you need a place that…read morefeels like home away from home this place hits the spot. In paticular the one in Concord has been my favorite one so far cause it was in the center of any place I needed or wanted to be. Plus the bed was alot more comfortable than when I stay at other Hampton Inn's. The breakfast dining room had several cozy nook areas to have private time...so special indeed. I certainly will be making more staycation trips out here soon....ciao for now!

Check in was smooth, front desk clerk Nell was pleasant and friendly. My room was decently sized. I…read morewill say this is one of the cleanest rooms I've walked into in a very long time so kudos to the housekeeping staff! Parking a little small, and being next to the freeway makes it a little loud if you like your window open.

I'm a frequent traveler and I USUALLY love Holiday inns... they were my go to. I don't know…read moreanymore... at least never this one again! Pros- breakfast was amazing and maid kept up with keeping the area clean. Also rooms sre very comfortable and spacious. Cons- unfortunately some of the staff were not as helpful as I hoped for, nor accommodating- ESPECIALLY IT BEING AN UPSCALE HOTEL. I'm being nice with the rating only because of the location.. oh, I know it's not there fault but just be warned, it's a little confusing to get to the room and parking is hard to find but maybe that's just me

Wow, looks like last time I was here was 8 years ago! I'm on locations in Oakland for my job, but I…read moredidn't wanna stay in Oakland for like obvious reasons! So, out here in Walnut Creek suburbs it's all safe at night. This place has underground parking so the car won't get hot in the sun, but this time of year not so much of concern. The hotel is easy enough to find, but to get to most of the parking you have to circle the hotel and go down a weird alleyway. Check in was fine and I got my rewards points posted just fine. The room was pretty standard and clean, it gets the job done with working WiFi so I can get work done and a shower with decent water pressure and endless hot water. The breakfast is good and pretty much the same at all the IHG Holiday Inn Express locations. Good hot foods, like omelet thingies, potatoes and all kinds of stuff to toast. I do gotta love those cinnamon rolls all the Holiday Inns have!

We were in the area for an event and decided to grab a room for the night. My guy went all out and…read morebooked us the two-bedroom suite, which ended up being such a great call. The room was huge! It had a cute little kitchen setup with a dining table, a comfy corner couch in the living area, and two separate bedrooms, which made it feel more like an apartment than a hotel. One room had a queen bed, a good-sized closet with wired shelving, and a super spacious bathroom with the sink area outside the bathroom, always a win when you're trying to get ready without fighting over space. The second bedroom had a king bed, its own walk-in shower, and the same setup with the sink outside the bathroom and open to the room, which made it super easy to multitask (aka watch TV while doing my makeup). The space overall was clean, functional, and comfortable. But my biggest complaint? That awful showerhead. It was grimy, leaking, and had the weakest water pressure. Definitely a letdown in an otherwise great room.... especially when a good shower is one of my top hotel priorities. The bathroom had the potential to be a vibe, but the shower situation totally killed it.

We had an extended stay here for work. The big feature is that they allow pets -- both dogs and…read morecats to stay, which was a big plus for us! The staff were always very friendly and accommodating. There were a couple of times we had a lot of clarifying questions and they never made us feel like we were annoying them. Even when we checked out, I double checked the pet fee after having paid and left already. They had accidentally overcharged me, as I had stayed for less time than the price I had paid. I called them up to inquire about it, and they were able to resolve the issue and refunded me the difference. Overall, the hotel was pretty clean for accommodating pets. I think this hotel seems to have a lot of smells from food that people bring it or of cleaning products. Even in our room, it seemed the room held on to smells for a long time, and despite having the air circulating or the window open, it was hard to get rid of the scents. It also seems other reviewers have mentioned some bedbug or other creepy crawly concerns, but we did not see any for the whole month we were there. We had a studio sort of room, so it was a large space that included the bed, a small living room with the couch, dining table, and kitchenette. The kitchenette includes a microwave that also can be an oven, an electric stove, and a nice sized refrigerator. They include the basic utensils for eating and cooking, bowls, plates, cups, mugs, pans, pots, colander. There is a coffee maker, as well. They provide you with dishwashing soap but it is not of great quality as it doesn't bubble. There is no sponge they provide to wash your dishes. They do have some dishwasher detergent for the dishwasher they also have in the unit. It seems they do not do room service unless you specifically request/schedule for it. It's probably because they have pets and they need you to have your pet out of the room when they service it. Parking is free, and they provide you with a parking pass to leave on your dashboard. They have a 24/7 gym with a few key equipment, including 2 ellipticals, 1 stationary bike, 1 non-functioning Peloton bike, 3 treadmills, bench for weights, back extension. They have wipes to clean the equipment, a water jug, and towels for your convenience. There is complimentary breakfast. It starts at 6:30 am on the weekdays, 7 am on the weekends. They have someone making custom ready-to-order omelets. They have the standard coffee and tea (coffee runs out pretty quickly in the morning since this is a busy hotel for working guets), scrambled eggs (one plain, one with veggies), sausage or bacon, potatoes, fruit, cereal, oatmeal, breads. There is a bar with a happy hour as well, but they do not have a sit-down restaurant here. Fortunately, there are many restaurants close by in Downtown Pleasant Hill. Other amenities include meeting rooms, a pool, basketball court. Overall, it was a pretty solid experience at Hyatt House!

This is a place to sleep just a few night only because there are few if any amenities. The motel is…read moresimple, clean, and met my needs. That said, it would have been helpful to have a electric water pot or coffee maker. Its the first time in years I have not been able to make a cup of coffee when I woke early with jet lag. If I had been desperate for coffee I would have to leave the hotel by car to travel to get some morning wake-up. And, that was too much trouble. The manager accommodated my personal travel need and I left my car to Uber to airport and returned by Uber to stay. There had been a family emergency to return to Walnut Creek, CA, so Deborah the manager's help was very much appreciated. Thanks to her for being agreeable. July 22, 2023

Motel 6 walnut creek has no towels. run by a horrible staff. When we checked in they said their…read morewere no towels? What the hell is going on over there?