First time staying here and in this area. Read some research reviews where customers experience…read morewas very negative, but I did not experience anything like this. I arrived early and was able to check in. The person at the front desk was very accommodating. It is a full service Marriott so they have a bar and restaurant and also a concierge lounge. They do not have any self parking and only have a valet option and obviously valet is not cheap but neither is any parking in the San Francisco area. Valet personnel were very friendly and prompt and bringing the car every morning. The room was comfortable and spacious. I did not have any issues during my stay and would definitely stay here again. I did not venture out around the hotel, but it was near a highway, which was convenient, but I didn't see many restaurants within walking distance.

My first stay at this hotel, there were a few hiccups. The app was showing a different room than my…read morereservation, the parking charge was on my incidental card instead on the card on file which was clearly communicated during checkin but still ended up in error, and housekeeping was not consistent on the things they took out of the room and never replaced. All of those things were a headache and during the first time I stayed for a week, I had to ask housekeeping for stuff back to be replaced and my card at checkout was sorted. I had hopes for this location that I decided to come back as the service at the hotel, they tried to make it right. However, my second stay for another week took a downturn for the worst. Don't get me wrong, the hotel is busy as I've seen on both my stays, several business companies had their events at this location. While that's a good thing, it certainly leaves room for error on other things. I came back and during my second stay, the front desk was terrible. This is not an exaggeration. Ever had someone look up and down at you with a side eye? The moment I walked up to the desk and said hi, I'm here to checkin, the only response I got in a tone you'd never expect was "identification card" and proceeded to look up and down at me again. For context, I was fully clothed. Poloshirt with jacket, non fitted full pants with shoes and 2 bags. The entire interaction was just horrible. If it wasn't for work, I would've just cancelled my reservation right there and then. The interaction was that bad. Housekeeping is daily unless you have your dnd sign. Microwave is at a common room for the entire floor. I had the same experience the second time around. I reuse my towels and except for the towel you use for the floor outside the shower, everything else is hanged. When I had housekeeping, my towels are taken away without replacement. It was the same for the face towels too. The safe in the room was not working. I voiced out my concern to another front desk agent regarding my checkin process and got connected with Lisa, whom she introduced herself as director of operations. When I told her about my checkin, she was apologetic in some sense and explained that it was not in their policy for someone to act that way and even told me I will be given pts as compensation. At checkout, I asked the front desk agent to check the card charge and at least they got that right. If after checking/asking about this 3 times during my stay and an error still occurred, then I have no words for it anymore. When I asked about the compensated points, he said since it was that much was going to be given it would take 5 business days after the my checkout date. I waited more than 2 weeks and the only pts in my account was just my regular hotel stay pts. I will not be coming back to a location that has a rude front desk agent and conversations that don't push through. Save your money and go somewhere else. I drove around the area and there are multiple options that one can go.

PROS: new, rooms brightly lighted, all suite rooms with kitchen, sofa/sitting area, free bfkst with…read morea few hot items such as scrambled eggs, sausage, also yogurt and juices... CONS: bed not that comfy/firm, minimal amenities/no body lotion, poly/cotton mixed towels. The worst is the lack of inexperienced and often combative attitude and service. IE: valets don't greet you, they just stand around chatting with each other, front desk staff is rude and is not able to answer a straightforward question, is condescending with a negative attitude. They "push" valet parking when easy street parking is inexpensive (1.50/hr charged btwn the hrs of 10am-8pm). I agree with the many other reviews of not poor, but BAD customer service. Do not recommend when there is a Marriott literally down the street for three same price. Didn't get an opportunity to take more images--as we just wanted to run from this place. NOTE: the ceiling insulation is so thin, you could hear every step/flush/sneeze/cell phone ring..., so if you need sleep--another reason not to stay here.

When you have to call the Marriott help desk to intervene- you know it's a problem property!…read more Like many out of town parents moving students back into dorms, we stay here as the rooms are a good size , have fridges which is helpful when shopping and it's a good location but I will not return ! Check in was not particularly friendly and I was grilled multiple times about whether or not I had a car with me - which I did - but as valet parking is $35 per day plus tax and I can park right outside for $8 - it was not parked at the hotel! Then I was asked if I wanted a high floor ( there are 6) I was placed on 3. I set one foot into the first room before backing back out - the scent of smoke and sweat was overwhelming! I immediately went down and was switched - to stumble across the cleaner calling me a liar! Room 2 had a strong food smell, looked directly into other rooms and the hallway offered the scent of weed and randomly multiple elderly people who seemed to be doing rehab after knee surgery along the hallways ! Room 3 was fine. They offer - in theory - housekeeping every other day but give you three, small threadbare towels to last you two days even of you have 4 guests! We like multiple other guests had to go hunt more down at the end of day 2 ! The elevators were dirty and our second day a cleaner got in and randomly hit every floor button - pausing to hold the doors open at each level to chat to peers, so zero consideration for guests! Hallways were stuffy with blue painters tape marking the walls! The sofa bed is DISGUSTING with what appeared to be mold on the underside and a threadbare mattress cover that was well beyond its last days! Besides location this is the thing of horror movies and I have made a formal complaint to the Marriott !

Best Hotel by Far that I have stayed at. Amazing, Caring and Compassionate Staff. Spotless Venue…read morethroughout, Bathrooms, linens and Living areas spotless. Attentive HouseKeeping Staff. Front Desk Staff, remember your name, and look to meet your needs. I have been in the Hotel now for 2 weeks as I rehab from Spinal Surgery. In the 2 weeks time that I have been here, I have required two accommodations to the room for my physical restrictions and the Manager - Emily responded within in an hour to have accommodations in place. If you want to stay in a beautiful facility with friendly and helpful staff, fresh cooked breakfast buffet (not a trace of cellophane wrapped goodies anywhere) and made to order omelettes, soft comfy beds and comforters, kind and helpful wait staff - this is the place.

Several calls put into staff to deal with a noisy neighbor playing extremely loud bass heavy music…read morepast quiet hours and nothing was done. If any security ever showed up, the music was cranked back up after they were gone, loud enough to shake the walls. The party in that room went on till at least 2am with a single half hearted attempt by security to stop it. I only ever heard security knock once, tell them to keep it down, then have the music crank back up less than a minute later. Whomever the night manager was is utterly lousy at their job. Edit to add: The pullout couch in my room was flat and lumpy and wildly unconfortable, sleeping on the couch cushions wasn't much better. Bed was occupied by sister and niece while I took the pullout bed. If I could give this place zero or negative stars I would. Absolutely horrendous service.

This review is for Lauren at the spa. I got my first ever facial from her a week or so ago (I did…read morethe nano, 75 mins) I really didn't know what to expect, but Lauren absolutely exceeded expectations. Not only was she so funny and made me feel incredibly comfortable, the entire experience was luxurious and wonderful. I was so relaxed after. A week or so later and I've literally never seen my pores this small and skin so soft before. I will absolutely be going back. If I could give more than 5 stars I would!

I am going to update my review about the spa. It did get pretty bad during the Covid years, but…read morethankfully, I'd like to say that spa does seem to be back to normal. My family went today to have a nice girls day. Cheers to 2026. We had planned the day about a month in advance and we're looking forward to it the entire time. Everyone who worked here was very nice and all of us really enjoyed our services (some had multiple) I do just need to say a warning. I've always know Lafayette was once a sundown town even though I grew up there and was hard to picture. So I expect certain people to act a way however it's gotten so much worse in recent years and we are white. So this is a warning to others. My sisters and I were in the hot tub after one of our treatments and we had ordered a couple appetizers and a bottle of bubbles to enjoy. The staff was very nice and brought it out to us in the hot tub and obviously brought it in plastic wine flutes as they know as employees no glass is allowed. About an hour later, an employee or manager approached us and let us know. There had been a complaint about glass in the hot tub. We explained to her and no, this is from your hotel that we ordered (and spent over $100 after spending a lot of money in the spa) and then she asked to verify that we were residence of the hotel and we explained yes we are doing the spa. I want to again state, This is nothing against the employees there. We clearly knew the lady was doing her job. A couple of us get out to go into the locker room to shower and change for dinner that we are going to have on the property (again money to the Park Hotel) and we noticed in the shower area, the swimsuit of a lady who was in the hot tub with us hanging by the shower. She is nowhere in the locker room and my friend notes "she is the one who complained and she must be getting a service right now" We realize that while we were in the hot tub chitchatting amongst ourselves, we brought up two points. 1) is the orange turd going to die this year and 2) why is all a certain type of people posting bad reviews on the Stranger Things episode where Will comes out to people - and SPECIFICALLY said we don't understand why people hold so much hate in their hearts and spend energy on it (this becomes ironic in a bit) While we didn't spend a lot of time talking about either of these, and they're not in excessively political, the lady I will name "Karen" in the hot tub (yes she looked like one) clearly was angry with the conversation the three of us were having and wanted to " get us in trouble" Meanwhile a man in the hot tub was super cordial and even joined in on our convo on airline preferences So this note is just straight for the Karen. We all grew up in Lafayette and we don't need your hate and toxicity in it really. I so really hope that you're not from our area and we're just visiting and staying at the hotel. You almost ruined a perfect day for us. And I wouldn't be as silent if I run into you at Safeway Hope you felt real "powerful", Karen. And sorry to the employee who had to do her due diligence and approach us

Looking for an affordable and reasonable accommodation in the heart of Walnut Creek? Then, look no…read morefurther - as their simplicity of catering to those in need of a quick hotel stay blew me away. The service here is on another level -- warm, attentive, and genuinely welcoming in a way you just don't get at big hotels. The whole place has this cozy, lived-in charm with tons of unique artwork and character in every corner. It feels like staying at a clean, low-key vibe apartment complex, rather than some generic chain. Their parking lot provided a safe place to park my rental car, and I was pleased to see that the parking was very secure, well lit, and lots of cameras. The rooms were clean, comfortable and functional - in addition to the staff who was very courteous & helpful. If you want a true Walnut Creek experience -- something local, comfortable, and full of personality -- skip the big hotels and stay here. I'd come back in a heartbeat.

Room was clean. Bed was new and comfortable. Not bad for the cost. Host was courteous…read more Breakfast could have could have been improved.

Corey made the trip memorable by giving me such amazing customer service upon my arrival. She was…read moreso patient with me when I was mixed up thinking I had reserved a king room but it was really a double. She then proceeded to upgrade me out of the kindness of her heart! The room was comfortable, clean, and quiet. The amenities here are unparalleled. The bar, the pool bar, the restaurant, the pools/hot tubs, the gym, literally everything. I LOVE it here. The server, Gerardo, goes above and beyond! What an asset to have on the team here!

Unwelcoming Experience Despite Loyalty to Marriott…read more Review for Renaissance Walnut Creek / Bay Club - Citrus Restaurant I've been a loyal Marriott guest for years and recently joined the on-site Bay Club because I trusted the Marriott brand. The hotel itself is beautiful, but the restaurant consistently falls short of Marriott's hospitality standards. On one visit, staff told me I could sit in the rotunda area with my own food (which I must bring for health reasons), and on another, I was told I couldn't--leaving me embarrassed during what was meant to be a birthday spa day. The restaurant is usually empty, and when I brought international guests earlier this summer, we were ignored and never offered menus. After reading similar reviews, it seems other guests have also had underwhelming experiences. I would strongly suggest that Marriott revamp how this restaurant is managed to ensure that it falls in line with their standards of excellence in customer treatment. Also, as they have open seating in the lobby rotunda area next to the restaurant, there should not be selective or uneven enforcement regarding outside food and beverages. Guests often sit there with their own drinks or snacks while working on a laptop or watching TV between activities--sometimes items purchased from the deli, and sometimes their own. I really wanted this place to work because it's beautiful. Unfortunately, it's not welcoming.

I love that Hilton incorporated the Hampton inn into thier portfolio. When you need a place that…read morefeels like home away from home this place hits the spot. In paticular the one in Concord has been my favorite one so far cause it was in the center of any place I needed or wanted to be. Plus the bed was alot more comfortable than when I stay at other Hampton Inn's. The breakfast dining room had several cozy nook areas to have private time...so special indeed. I certainly will be making more staycation trips out here soon....ciao for now!

I stayed here for 2 nights and I would absolutely come back here. From the staff to the actual…read moreroom, I had no complaints. Given that this location was only built a little over a year ago, I loved that it still had a brand new feel. Highlights of this hotel: *Lobby doors only open for hotel guests-- I was a little weirded out by this at first but I appreciated it in the end because I felt safe knowing that only the front desk people could let us in. After having a hotel room broken into in Vegas a few years back, it's these things that put me at ease. *Clean spacious room that has a microwave + nightlight in the bathroom so you can see when you have to use it in the middle of the night. *Shampoo/ Conditioner/ Shower gel in the shower for you to use. Just in case you forget your stuff, you can use theirs. They also used the "Zero" brand which proudly boasts zero sulfates, zero parabens, zero phthalates, zero artificial colors, and zero animal testing.. Loved this. Apparently this is exclusive to the Hilton brand of hotels so kudos for carrying this line. *Filtered water on the bottom floor to fill up your water canteens. *Free Breakfast in the mornings which included an oatmeal station, sausage egg McMuffins or eggs + country potatoes depending on the day, cereal station with milk, juices, fresh coffee, bread + simple muffins, and my personal favorite: waffle station with 2 flavors of waffle batter (Regular and Birthday batter with sprinkles). The waffle station also had whipped cream, syrup, mini chocolate chips, and chocolate syrup *Fresh Coffee all day. I love it when hotels do this. And the best part of this hotel.. Drumroll.. Sonya!!!! If you've read other reviews and see her name on them, there's reason for it. She was just a pleasure to talk to: charming, full of kindness, big hearted and genuine. Not to mention had the best sense of humor. If you're needing a hotel to stay in Concord, don't hesitate to stay here. Another reviewer mentioned that it was a bad area. I did notice that there was a 24 hour liquor store next to it with people milling around right outside the parking lot but I never had any issue with them. I never felt unsafe. Another note: Parking is $10/ day here.

2.5 Stars It pains…read moreme to leave this review because we usually love IHG properties and have had many great experiences. The customer service here is excellent -- the front desk staff are friendly, welcoming, and truly try to help. Based on service alone, this would be a 5-star experience. Special recognition goes to Tom, who consistently delivers outstanding, five-star hospitality. He is a major asset to this hotel. Unfortunately, the physical condition of the property significantly brings down the overall experience. The rooms are very outdated, with worn furnishings and visible maintenance issues. On my most recent stay in room 153, the bed was very uncomfortable, the furnishings looked worn, and the bathroom had major problems. The shower/tub did not drain properly, water backed up quickly, and there were rusted fixtures, blotchy paint, and very poor ventilation. The heavily fragranced Dove products were also overpowering. Wi-Fi was extremely poor, especially in room 153, making it difficult to get any work done without using my phone's hotspot. This is a serious issue for business travelers. Breakfast is a bright spot -- the staff in the breakfast area are professional and kind, the food is fresh, and there is a good variety. However, the TV playing strongly political news in the morning is not appropriate for a shared dining space and detracts from an otherwise pleasant experience. Key card issues were another frustration. On both stays, I had repeated problems with cards not working, requiring multiple trips to the front desk. With renovations, better maintenance, and some operational improvements, this hotel could better reflect IHG standards and match the excellent service provided by staff like Tom. Unfortunately, due to the current condition, I likely will not be staying at this location again.

This hotel is very nice. The entrance is beautiful…read more Rooms are clean Beds are comfy Pillows are oversized and very comfortable. The staff is very pleasant We will stay here again for sure next time we are in the area.

We were in the area for an event and decided to grab a room for the night. My guy went all out and…read morebooked us the two-bedroom suite, which ended up being such a great call. The room was huge! It had a cute little kitchen setup with a dining table, a comfy corner couch in the living area, and two separate bedrooms, which made it feel more like an apartment than a hotel. One room had a queen bed, a good-sized closet with wired shelving, and a super spacious bathroom with the sink area outside the bathroom, always a win when you're trying to get ready without fighting over space. The second bedroom had a king bed, its own walk-in shower, and the same setup with the sink outside the bathroom and open to the room, which made it super easy to multitask (aka watch TV while doing my makeup). The space overall was clean, functional, and comfortable. But my biggest complaint? That awful showerhead. It was grimy, leaking, and had the weakest water pressure. Definitely a letdown in an otherwise great room.... especially when a good shower is one of my top hotel priorities. The bathroom had the potential to be a vibe, but the shower situation totally killed it.

Hubby and I had enough points for a free stay so we decided to get away. This place was great. We…read morewere on the third floor, quiet and clean room with a kitchen (full size fridge, dishwasher, stove, microwave, sink, dishes etc). The morning breakfast was nice, omelet bar, waffle bar, cereal, coffee and juice. The staff was friendly and welcoming. No issues w parking. Overall- great stay and easy freeway access to the 680.

ZERO STARS. I've gone to this motel in the past and had no problems. It was acquired by Wyndham. I…read morethought this was a good sign, NOPE . I asked for a room with a microwave and fridge. They put me in a handicapped room which was O.K. I noticed mildew in the shower section. The beds need to be changed. it's like you are sleeping on bed springs. No big deal, the price was right. But then red flags waved! THIS PLACE HAS ROACHES. THIS PLACE HAS ROACHES. THIS PLACE HAS ROACHES. I could deal with a lot but not ROACHES. I saw three of them in the washroom. Then saw another in the bedroom area. I had to shake out all of my bags before I left. I don't want to bring these suckers home. Did you hear me? THIS PLACE HAS ROACHES. THIS PLACE HAS ROACHES. THIS PLACE HAS ROACHES. Won't go back. Not with ROACHES.

THE WORST M6 I'VE EVER STAYED AT…read more This Motel 6 is very poorly managed, with no security and horrible housekeeping. I've stayed at this location numerous times and I have been disappointed EVERY SINGLE TIME. No matter what room they put you in, the towels have stains and other people's hairs stuck to them , black mold in the bathrooms, floors in the rooms are dirty and sticky, you can't even come out of your room without smelling cancerous cigarette smoke because Management refuses to tell guests to smoke 25ft away from the building in accordance with California state law. All the parking spaces are incredibly tight and close together, so other guests will hit your car with their door and just not say anything. First time I booked a room for 3 days during Thanksgiving. After I paid for the room (which is non-refundable) they told me their water heater was broken, and I ended up not having any warm or hot water for the entirety of my stay, only freezing cold. The second time I stayed in Room 209, the shower drain was clogged up and the heater was broken. They didn't have any available rooms to move me to but said they would have their Maintenance guy look at it. Maintenance never came. Third time I stayed there I specifically requested "No Room Service" for the day. I then left the motel to grab some food, came back walked in my room and saw housekeeping was moving my personal blanket and clothes off the bed. All my stuff was moved around. Their policy says they are not allowed to touch any personal belongings if they are on the bed. I walked in my room and saw housekeeping moving my stuff with the same dirty latex gloves on that she used to clean and touch garbage with. When I told management about it she said that could never happen because "housekeeping knows they aren't supposed to do that", as if I was just making it up The next time they put me in a conjoined room next to the pool. The room has another door inside that leads to the room next door, so they're basically connected. I was laying in my bed and all of a sudden noticed all I could smell was cigarette smoke. I got up and got down on the ground next to the conjoined door and you could smell it was coming from the room next door. I got up and gathered all my stuff and had to walk down to the front office to ask them to move me. The lady in the front office was nice and moved me 2 doors down, but she never did anything about the guy who was hot boxing a non smoking conjoined room with cigarettes. She just let him stay. Last time I stayed there, they put me in the same room I had stayed in a month prior, Room 209...The shower drain was still clogged and the heater still broken. I couldn't comfortably take a shower and the heater would only blow out cool air no matter how high you set it. Then when I was outside in the parking lot, 2 other guests who I don't know and have never met before, walked up to me out of no where, started an argument with me, said they would pray for me, then told me to shut up and then threatened to have their pitbull attack me. I went and told Debbie the Manager and she said those guests had already checked out and that they would be put on the "Do Not Rent" list so they wouldn't be back. The next day around 9 am, I was sitting in my car and the same crazy lady walks up to my car with her pitbull and starts yelling for her husband "Here he is!". I went straight to the front office to ask Management to tell this lady who threatened to have her dog attack me to stop harassing me... Management then told me that she never threatened me and basically defended the lady who threatened to have her dog attack me for no reason. Everytime I've stayed here at this M6 location I felt like it was a waste of money. Usually $100+ per night and it's ALWAYS drama. I will NEVER go back there. Especially because of the rude delusional 4 foot tall Manager Debbie who looks like she chews on chunks of cement everyday.