Our stay didn't quite go as planned, but I still wanted to leave a review because great customer…read moreservice deserves to be recognized. We checked in after a fun day at Six Flags Hurricane Harbor, and everything was smooth and welcoming. After heading out for dinner, a widespread power outage hit the area. Unfortunately, the hotel was affected as well. We waited for a couple of hours hoping the power would come back on, but eventually decided to check out. The outage itself wasn't anyone's fault, and that's not why I'm writing this review. What stood out to me was how the hotel staff handled an unexpected situation that was completely beyond their control. A special thank you to Maddie (or Madelyn) at the front desk. She was juggling what I'm sure was a very stressful evening, yet she remained patient, professional, and genuinely kind to everyone she helped. It's easy to provide good service when everything is going smoothly--it's much harder when things go wrong. She handled it with grace, and it did not go unnoticed. Thank you to Maddie and the rest of the team for doing your best under difficult circumstances. Wishing you all much calmer days ahead!

So many things went wrong during our stay. I booked through a third-party website (Vio), but upon…read morearrival, the hotel informed me that Vio had only sent over a reservation for one king bed. When I contacted Vio, they never confirmed that information had been communicated correctly to the hotel. Unfortunately, the hotel staff made no effort to resolve the issue and offered no apology for the inconvenience. To make matters worse, the front desk host simply handed us our room keys with no directions or explanation about the property. He also failed to provide the breakfast vouchers that were supposedly included with our reservation, forcing me to return to the front desk to ask for them myself. The following morning at checkout, I asked about breakfast and was told it had already closed at 11 a.m. No one had informed us where breakfast was served or what the operating hours were. We rushed to the restaurant, where Lia kindly greeted us. She asked for our breakfast vouchers, only to discover we were supposed to have one voucher per person or have the number of guests documented on the voucher. Thankfully, after verifying the situation, Lia still allowed us to take breakfast to go. She was the only staff member throughout our stay who was genuinely kind and helpful. Overall, the staff -- including the manager -- came across as rude and dismissive. We were also placed in an ADA room that I never requested. Not only were we shorted a bed, but the room itself felt old and poorly maintained. The bed was uncomfortable, and the pillows were completely flat. Because it was an ADA room, the shower had no ledge to contain the water, causing the entire bathroom floor to flood every time we showered. When I brought this concern to the manager's attention, I was told this was "normal" and that there should have been a drain in the middle of the bathroom floor -- there wasn't. The only drain was inside the shower area itself. Additionally, another family member in our group booked directly through the hotel by phone and was promised both a rollaway bed and breakfast. Upon arrival, they were told neither was included because it was not listed on the confirmation. As a result, our kids had to sleep on the floor. Overall, this was an extremely disappointing experience from start to finish. I will never stay here again and would not recommend this hotel to others.

When it comes to hotels, there are three things that I prioritize - cleanliness, comfort, and…read moresafety. Overall, Homewood Suites did very well with this piece. When I first walked in the room, I could immediately smell that it had been cleaned yet it did not give off any chemical smell - I am very sensitive to chemical odors and can get headaches from them. The sheets, linens, shower, and surfaces all appeared very clean. The only minus, which is why I took away a star, was some of the utensils in my kitchen area had very visible food remnants on them and one of the knives had a large thumbprint, so I made sure to take utensils from the breakfast area instead and did not feel comfortable using any of the dish-ware or drink-ware either, given the state of the utensils. This was very gross but overall I was impressed with the overall cleanliness. The man at the front desk was very friendly and helpful and made check in a breeze. The spaciousness of the room itself was wonderful and I found everything to be very comfortable. I had been able to pick out my room in advance on the app and chose a corner room on the top floor - it was very quiet despite it's proximity to the freeway. The room was dark overall but the only issue was the outlet in the bathroom had a nightlight built in which could not be turned off! I had to stack a couple things in front of it to block out the light that was very close to the bed. I stayed at 3 hotels on my fall break trip and this one had by far the best quality and best variety of free breakfast options. I really appreciate having this. As a young single woman, I felt very safe in the neighborhood when walking into the hotel late at night. I hadn't realized when booking the hotel that it was actually across the street from the apartments my brother and his family used to live in - so I knew upon arrival it was a very safe area. I would absolutely stay here again and felt the value was there for the price I paid.

Staff was extremely friendly. Checking in was a breeze. Rooms are spacious and clean. Full size…read morefridge, desk, couch. Everything needed for any stay. Plenty of towels, Kleenex and even paper towels. This room is stocked with it all. Stayed here overnight while attending a concert at the Concord pavilion which is a 30 minute drive from the hotel. The complimentary breakfast had it all. From bacon and eggs, to chorizo and hash browns. They even had the waffle maker! Delicious. Coffee and plenty of juice available. Great amenities at a great rate. Would definitely stay here again in the future!

Upon arrival our key wouldn't work, so my hubby had to go back down to the lobby to get another…read moreone. We got to our 1st room and it reeked of weed. They were very gracious and found us another room. The 2nd room key wouldn't work, so my hubby had to go back down again. In the 2nd room the bedroom area was clean and looked nice, very spacious, and it had a mirowave and refrigerator which was great to have. The bathroom however was disgusting. The tub had holes on the side that need to be fixed. There were also some type of brown spots all over the shower walls and curtain. The bathroom door was disgustingly filthy also. The outside wasn't too bad, but they had boards hanging with wire from the balcony, very tacky! The walls must be very thin because we got a call from the office that our TV was too loud, and we could barely hear it. Strange! The free breakfast was simple, but good. It had eggs, sausage, toast, waffles, cereal, and danishes. Just not an extremely well kept property. With a few fixes I would have given it a 4.

Pleasant 3 day stay 5/5 Room 5/5…read more King size bed, non smoking, jetted tub, microwave, mini fridge. Upon check-in; no cigarette smell detected, bathrooms sanitized, carpets clean, mini fridge and microwave were wiped down. Didn't see any bugs the whole time I was there. I did see groundskeeper spraying in the afternoon. Overall housekeeping did great. The room didn't feel cramped, plenty storage space, SMART TV, media desk, nightstands had USB plugs to charge our phones, mini fridge perfect size to fit leftovers and pie from Nation's next door. Full breakfast included 5/5 Self serve, kept heated in warming trays, your basic eggs, bacon, shredded potatoes, toaster for bread, build your own waffles! This one takes 5 minutes each waffle and if there's a line then you'll be waiting even more... H/T get there as soon as breakfast starts at 6am! Some guests filled up their plates like there's no tommorow.. smh Grounds 4/5 Outdoor pool nice, They keep outdoors area maintained. I actually spent one early morning having breakfast outdoors in a tiny area with tables... the only minor letdown was I saw one of the amenities was a exercise room but when I went to workout it was closed, it looked like it was being renovated.. so maybe next stay here it will be open Booked thru Sam's Club Travel.. no problems and saved me $150!

Hubby and I had enough points for a free stay so we decided to get away. This place was great. We…read morewere on the third floor, quiet and clean room with a kitchen (full size fridge, dishwasher, stove, microwave, sink, dishes etc). The morning breakfast was nice, omelet bar, waffle bar, cereal, coffee and juice. The staff was friendly and welcoming. No issues w parking. Overall- great stay and easy freeway access to the 680.

We were in the area for an event and decided to grab a room for the night. My guy went all out and…read morebooked us the two-bedroom suite, which ended up being such a great call. The room was huge! It had a cute little kitchen setup with a dining table, a comfy corner couch in the living area, and two separate bedrooms, which made it feel more like an apartment than a hotel. One room had a queen bed, a good-sized closet with wired shelving, and a super spacious bathroom with the sink area outside the bathroom, always a win when you're trying to get ready without fighting over space. The second bedroom had a king bed, its own walk-in shower, and the same setup with the sink outside the bathroom and open to the room, which made it super easy to multitask (aka watch TV while doing my makeup). The space overall was clean, functional, and comfortable. But my biggest complaint? That awful showerhead. It was grimy, leaking, and had the weakest water pressure. Definitely a letdown in an otherwise great room.... especially when a good shower is one of my top hotel priorities. The bathroom had the potential to be a vibe, but the shower situation totally killed it.

Stayed here the 4/4-4/6 weekend. Easy check-in process. My room was right in the building in front…read moreof the lobby. A parking-permit is required during your stay. Breakfast over the weekend starts at 7am. Your traditional waffle makers are there right next to the warm foods. Scrambled eggs, biscuits and gravy, and bacon or sausage patty (depending on the day). There's also a cereal section, pastry area, and yogurt area. The pool is right behind the lobby. You can access it from the outside with your key card. The fitness room is to the right of the front desk. Has the essentials with the dumbbells and the treadmill. The studio room was good. Nice King sized bed with a swivel TV. Overall, good stay. Since I stayed there with a group code, I had a late check-out time than the standard 12pm. Within an hour before the late check-out time, I got locked out. Had to go to the front-desk twice to get access. The staff at the front were able to fix it.

great overnight stay here but would not stay again…read more there was a condom wrapper behind the coffee table and the door wasnt latched upon entry

Booked a place to stay last minute. Generally I don't care for Bed n Breakfast Inns but choices…read morewere limited. This place was awesome!!! Right at the water, old but everything was spotless! Didn't have that old crinkly smell. Every where you looked there was a timeless treasures. The owners were very kind and accommodating,. Bedding soft and cozy. Breakfast had many delicious options. Walk to everything. Great location. Would love to stay here again sometime!

Cozy, quiet, comfortable, and right in the heart of Benicia. Room rates are also reasonable.read more

One night was enough. We arrived and it was very hot in the room. The air conditioner was removed…read morefrom our room. We quickly got ready and left, only yo come back at midnight with the unit now intact. So, a maintenance person came into our room to install the unit, which a heads up prior to checking in would have been nice.

If I could give this motel 0 starts for their lack of compassion for their customers I would THEY…read moreSTAY TRYING TO TAKE DEPOSITS they tried to take my deposit the first time I stayed here saying we were arguing and breaking their stuff WHEN NONE OF THAT HAPPEND now they're supposed to be pet friendly and actually took my deposit this time cause of my dog THEYRE SCAMMERS and shady as hell they will take your deposit for literally ANYTHING DO NOT STAY HERE !!!! Oh yeah hence the internet doesn't work , there is hair in the tub , the dishes were not cleaned properly I had to clean the dishes myself , then it says no smoking but there is cigarette burns ON THE CURTAIN !!!! I'm so pissed off right now I paid my good money for it to be taken cause that's all they're good for is stealing peoples deposits and hard earned money

Having a handicap son can make for some very challenging situations when traveling. Wheelchair…read moreaccessibility can be very disappointing when traveling and staying in a hotel. When we arrived at the Crowne Plaza Concord in Walnut Creek, we were having a few concerns about our first room. Enter Jim the hotel manager and his staff. He immediately made a suggestion for a different handicap accessible room, which worked like a charm. Many thanks to the staff and managers at the Crowne Plaza hotel! I recommend this hotel highly

We've stayed here on four different occasions and the spa has been broken each time…read more It seems like this place keeps changing owners, each time more and more it Jerry rigged. Lights on the trees in atrium looks the worst with painters masking tape holding it up as well as holding it down on the walking paths. Our rooms have always been just ok. The most recent visit the bathroom tiles needed some attention and the shower faucet was awfully stif. We told the attendant as we checked out, she didn't seem to care much. The restaurant is finally open but didn't offer much, we ate some fruit then went elsewhere for breakfast.

Every year, I choose a venue to host our company dinner for employees and their spouses, and this…read morehotel has become our favorite because the food is simply incredible. We were seated in the enclosed patio at the bistro, which created the perfect intimate atmosphere for our group. The prix fixe menu I selected was thoughtfully designed and worked beautifully for our employees, including those with food allergies and even our pickiest eaters. There was something for everyone, and it all just made sense. The week leading up to our dinner is always incredibly busy with multiple company events, so I'm constantly being pulled in different directions. I was worried my communication or role in the planning process might fall short, but Martini and Andre were absolute professionals. They knew exactly what they were doing and made the entire experience completely seamless. Our guests couldn't stop talking about our server, he was outstanding. The service was exceptional, and the food exceeded even our high expectations. This has officially become our forever annual event venue. I can't thank the entire team enough for their hospitality, attention to detail, and for making our company dinner such a memorable experience. We can't wait to come back next year!

I was treated unfairly makes me wonder was it my skin color…read more I am requesting assistance regarding my stay at Lafayette Park Hotel & Spa from June 26-29, 2026. I reserved and prepaid $977.28 through the AAA Travel website for a Premium Two King Beds room. My confirmation clearly states that I purchased a Premium Two King Beds room. Before traveling, I also called the hotel directly to verify my reservation, and I was assured everything was confirmed. Upon arrival, I was informed that my room type was no longer available. Instead of the two king beds I had reserved and paid for, I was given a room with only one king bed and a rollaway bed. I was traveling with my elderly mother and my adult daughter. Because the rollaway bed was not suitable for my daughter, my mother had to sleep on the rollaway bed for our three-night stay. This was not the room I purchased, and it significantly affected our comfort during our trip. I immediately asked whether another room was available or whether the hotel could provide a discount or other accommodation. I was told the hotel was sold out and that nothing could be done. The staff was not empathetic and repeatedly stated that because I had booked through a third party, there was nothing they could do. After returning home, I contacted the hotel again. During that conversation, I was told that I had been "bumped" because I booked through a third party and that had I booked directly through the hotel, they would have honored my reservation. I find this unacceptable. My reservation was confirmed, paid in full, and verified directly with the hotel before my arrival. Guests should not receive inferior accommodations simply because they booked through an authorized travel partner such as AAA. I respectfully request: * A partial refund for failing to provide the room category I paid for. * A written explanation as to why my confirmed reservation was not honored. * An explanation of the hotel's policy regarding confirmed reservations made through AAA and other authorized travel agencies. I have already opened a case with AAA Travel and hope this matter can be resolved promptly and fairly.

Staying in a Hotel during COVID is usually a 3-Star experience at best. During my recent…read moreresidence, everything to do outside the room (gym, bar, lounge, etc.) was closed. Other negatives were a relatively small room and having to pay for parking within a larger free lot. They did have a breakfast box (with apple) available in the morning and fresh brewed coffee on request at the front desk (a huge plus compared to those in-room packets). Other pluses were front desk staff who were friendly and helpful, and the fact that there were lots of restaurant choices (then take-out only) just across the street (or in the case of Boston Market across the parking lot). Using my Marriott Bonvoy Visa, I did picked up some travel points on the spend as well as the stay. I really look forward to using them someday soon.

Do you need to spend the night in the Bay Area because you are flying out of SFO early in the…read moremorning? If so, this hotel is the best and most inexpensive place at which to stay. Hotels in the Bay Area are expensive, and staying at them is often a hassle because of parking. Finding this Courtyard by Marriott was a lifesaver: free parking, convenient location, high-quality economy/midscale accommodations. 10/10 would stay here again. GM Katrece Raine knew that my husband and I were staying here en route to our honeymoon, and she and her team conveyed their excitement for us and made sure we felt appreciated. I score low on the sentimental scale, but I will save forever the card the staff signed for us and left in a thoughtful snack and gift basket! The hotel is so conveniently located near highways and delightful places to eat and shop. Free parking is a huge plus, as is being located within walking distance of a drugstore, grocery store, and Bank of America banking center. We had one meal nearby and one meal and drinks at the hotel restaurant. Every employee with whom we interacted was pleasant and professional, from Darius who checked us in to the folks that we passed in the hallways. Hotel pools are my jam, and this indoor pool and jacuzzi was solid. The hotel beds were comfy, and being located near the highway did not bother my husband nor me at all. We don't have cable or a TV in our bedroom at home, so let me tell you, it was a treat to chillax and watch a movie from our hotel bed. $209, tax and fees included, for one night, was a STEAL for the quality we enjoyed. Until next time, Marriott by Courtyard Pleasant Hill!