Decided to book a staycation and picked this place since we were going to Retro Junkie just a few blocks away. They charge for parking, but I was reimbursed when I checked in. Overall, the hotel gives a bit of a 80's/90's vibe LOL but the location is great, right off the freeway and just a few blocks away from downtown Walnut Creek. If your getting back to your room late night, there is a 24-hr Taco Bell across the street lol. The rooms are on the small side but renovated. I was able to call ahead and check-in pretty early. If you need a place to stay, I would recommend it for the location and the rate. It was pretty reasonable for a weekend stay. read more

Walnut Creek Marriott - Hotels Near Me - Walnut Creek, California

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Overview: Worst sound insulation of any Marriott I've ever encountered and a very noisy hotel. As a business traveler, dismal experience. Arrival: Arrived by car. Valets are always on duty. Check in: Efficient check in, acknowledged status. No room upgrade though. Rooms (514 and 549): small but renovated with king bed and all the normal equipment including mini refrigerator. Bed: mediocre king bed Bathroom: cramped bathroom, shower only, horrible lighting Sleep quality: Horrible, we could clearly hear our neighbors' conversations. Neighbors (room 514) had sex so loud and repeatedly and then got drunk and loud that we had to move rooms. Neighbors (room 549) woke us up at 4:45 a.m. having loud sex. After loud sex, they joined a conference calls on speakerphone for an hour. We could hear everything. Simply the worst Marriott ever for between-room sound insulation. We could also hear road noise from the highway. Housekeeping: above average housekeeping Perks for status: Dismal. The lounge on the 6th floor was consistently trashed and not stocked. Breakfast was a joke and one of the worst I've seen in many years. Parking: valet parking only; the valets were good Misc: This hotel allows dogs. One of the elevators reeked of dog urine. Overall hotel cleanliness was below average. read more

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This is an old property, but the rooms have been refreshed, but the walls are so thin, sleep quality is ZERO! You can hear TV, full conversations, road noise, everything. The only reason this property gets two stars, because at 9:58pm, our neighbors were so loud! LAUGHING and being stupid, We called down and no questions asked, new room. 5am woke up because the new room neighbor was taking a conference call on speaker. I could hear the entire conversation about shipping orders and QA of products. Not very private for that person and no sleep for us! If you want to sleep, DO NOT STAY HERE! This is a business trip for us and not getting sleep is hindering my work performance. The location is a challenge to enter due to the odd size of the property, if you are coming from the airport, you need to go up and do a U-turn. This is not in the heart of Walnut Creek shopping area and restaurants. This is near all the car dealerships. If you don't have a car, this does not seem to be a location with much stuff near by. Parking is valet only and you need to be patient. There are many people working valet, but plan according because it does take time to get your car. Again the property is old with carpet. The elevators smell of urine but then they add carpet shampoo which i assume they use to try to cover up the urine smell. It does not work. For Marriott Bonvoy members with status this property has a Concierge lounge which is wonderful to get some water and coffee. Snacks are limited and not stocked as needed. The food items for breakfast and evening snacks are minimal. The employees are friendly, but struggling to keep up. Room: Originally 513 and then moved to 549. 513 is interior to hotel so you don't get road noise. 549 is close to the road so you get road noise. But both rooms have again THIN WALLS and you hear all the noise from your neighbors. Both rooms have horrible lighting in the bathroom and room, overall dark. King bed that is uncomfortable and flat pillows which again makes a poor sleep quality. The room does have a long narrow window that you need to open for light. The long bench under the bench provides extra seating or a place to put your luggage. Coffee maker is nothing special, horrible coffee, but at least there is a coffee machine. Get coffee from the Concierge lounge. There is a fridge in the room so you can run to Sprouts, Whole Foods, Trader Joe's nearby to get snacks. Ice machine is down the hall and there was a microwave in the room with the ice machine just in case you need to warm something up. Because there is nothing near by, I see a bunch of people with to go bags and they line the outside of the rooms when you go to the elevator. Bathroom: Standing shower with not great water pressure, but at least the water is hot. Horrible lighting. First and last time I will ever stay at this property. Again do not recommend this property IF you want sleep. read more

Walnut Creek Marriott - Room 513 - Hotels Near Me - Walnut Creek, California

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Decided to stay at the hotel my wife and I celebrated our wedding day at 21 years ago to celebrate our wedding anniversary. After a nice evening out we checked into our room and were woken up at 12:45am by a group having a loud party, music, loud yelling and laughing. I called the front desk numerous times and security was sent to the room to "break up" the party but nothing changed. We finally decided to leave just before 2am and drive back home in the middle of the night. Talk about an absolute terrible experience. I will be requesting my money back for our nights stay. This is not what I expected from a Marriott.....very disappointed. read more

First time staying here and in this area. Read some research reviews where customers experience was very negative, but I did not experience anything like this. I arrived early and was able to check in. The person at the front desk was very accommodating. It is a full service Marriott so they have a bar and restaurant and also a concierge lounge. They do not have any self parking and only have a valet option and obviously valet is not cheap but neither is any parking in the San Francisco area. Valet personnel were very friendly and prompt and bringing the car every morning. The room was comfortable and spacious. I did not have any issues during my stay and would definitely stay here again. I did not venture out around the hotel, but it was near a highway, which was convenient, but I didn't see many restaurants within walking distance. read more

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I worked in the area for five days and stayed at this Marriott. the location is pretty perfect. Service is fantastic. The birria quesadilla in the restaurant is so good, I had it two times. The reason for 4/5 stars is because of the smoke detector that went off around midnight, and only in my room. An engineer came right up to pull it off the ceiling and make the noise stop. The front desk brought me two glasses of wine and that was appreciated. Again, service is great! I will stay here again when I'm in the area and hope to see you there! read more

My first stay at this hotel, there were a few hiccups. The app was showing a different room than my reservation, the parking charge was on my incidental card instead on the card on file which was clearly communicated during checkin but still ended up in error, and housekeeping was not consistent on the things they took out of the room and never replaced. All of those things were a headache and during the first time I stayed for a week, I had to ask housekeeping for stuff back to be replaced and my card at checkout was sorted. I had hopes for this location that I decided to come back as the service at the hotel, they tried to make it right. However, my second stay for another week took a downturn for the worst. Don't get me wrong, the hotel is busy as I've seen on both my stays, several business companies had their events at this location. While that's a good thing, it certainly leaves room for error on other things. I came back and during my second stay, the front desk was terrible. This is not an exaggeration. Ever had someone look up and down at you with a side eye? The moment I walked up to the desk and said hi, I'm here to checkin, the only response I got in a tone you'd never expect was "identification card" and proceeded to look up and down at me again. For context, I was fully clothed. Poloshirt with jacket, non fitted full pants with shoes and 2 bags. The entire interaction was just horrible. If it wasn't for work, I would've just cancelled my reservation right there and then. The interaction was that bad. Housekeeping is daily unless you have your dnd sign. Microwave is at a common room for the entire floor. I had the same experience the second time around. I reuse my towels and except for the towel you use for the floor outside the shower, everything else is hanged. When I had housekeeping, my towels are taken away without replacement. It was the same for the face towels too. The safe in the room was not working. I voiced out my concern to another front desk agent regarding my checkin process and got connected with Lisa, whom she introduced herself as director of operations. When I told her about my checkin, she was apologetic in some sense and explained that it was not in their policy for someone to act that way and even told me I will be given pts as compensation. At checkout, I asked the front desk agent to check the card charge and at least they got that right. If after checking/asking about this 3 times during my stay and an error still occurred, then I have no words for it anymore. When I asked about the compensated points, he said since it was that much was going to be given it would take 5 business days after the my checkout date. I waited more than 2 weeks and the only pts in my account was just my regular hotel stay pts. I will not be coming back to a location that has a rude front desk agent and conversations that don't push through. Save your money and go somewhere else. I drove around the area and there are multiple options that one can go. read more

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My rating is based on a three night stay in their Presidential Suite. Unfortunately, our initial interaction at the property was not good. It took over two hours after check-in time for them to get our room ready, this with no delay communicated to us. They told me at the front desk that they had a platinum member in that room who requested a 4:00 check out time. Although that was granted to them earlier, we were never told ahead of time. So, we waited in their lounge for an hour. Then after we showed up at the desk at 4:00, they said it would take another hour to sanitize the room. Really? Because the first thing we saw when we walked into the room was a big stain on couch. See my photo. They gave us four $10 food/drink coupons and said that we won't have to pay the $35 a day parking fee because of the long delay. The room comes with free access to their concierge lounge, which includes a large breakfast buffet in the mornings and snacks and drinks all day long. Upon observation, we thought the room had two refrigerators, but it's one freezer and one refrigerator. We learned the hard way by freezing all of our drinks overnight. It would have been nice to have those appliances labeled. There is a second shower in guest bath, very nice. There is no ice available on the 6th floor, where the Presidential Suite is located! Ice is on the third, fourth and fifth floors. So, being disabled, we had them bring the ice to us. Our first set of key cards did not open the concierge lounge, as it should have. Friendly service staff. Nicely appointed decorations. Clean room other than the one stain. No view at all from the presidential suite, just surrounding buildings. read more

Walnut Creek Marriott - Hotel - Hotels Near Me - Walnut Creek, California

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My family and I stayed at the Walnut Creek Marriott 1 night on a Saturday (9/27/25) because I had a free night certificate to use that was expiring and we did not have time to go too far. Check-in was simple and quick. The hotel did not seem busy other than there was a wedding party happening, but no major room upgrade was offered other than the standard Concierge Lounge access (Platinum Bonvoy members and higher). I did ask if there was any upgrades when checking in and either the guy checking me in did not understand me or did not hear me and was basically ignored. It was just for 1 night, it was not that big of a deal. Location: Not far from downtown Walnut Creek (~1 mile away), walkable, but for those that want to drive I recommend driving to Target and park in their parking structure (free). Across the street from the hotel are the Bugatti, Bentley and McLaren dealerships. There are a a few walkable restaurants nearby, but you can find better restaurants downtown. Hotel: A little dated, but gets the job done if you just want a decent place to spend the night. Overall, I find that this hotel is "no frills and no thrills!" Parking: No self parking available. It is Valet only at $34/night. Valet was very quick in retrieving my car. Concierge Lounge: Free access for Platinum (and higher) Bonvoy Members. Pretty basic lounge offerings. In the evening, it does not seem like anyone comes and cleans the lounge much. I went in after checking in to grab a drink and there was mess at the cereal station and came back after a few hours after going out for dinner and a workout in the fitness center and the mess was still there. Most Marriott M Lounges are kept up much better. Room: Standard 2 Queen Bedroom with standard amenities. Overall was clean, but the grout in the bathroom was pretty dirty and could use a good steam cleaning. We had a nice view of the roof and wall, which I find is not acceptable for Platinum and higher Bonvoy members. Fitness Center/Pool: The fitness center was a good size and had plenty of equipment. There is a water station and towels provided. The bathroom has a lockers and a shower if you choose to shower after your workout before heading back to your room which I find unnecessary. The pool is outdoors. I did not check if it was heated. I do not believe there was a hot tub. Overall, this Marriott is really just a hair above a Courtyard Marriott or Four Points Sheraton. If I was to stay in Walnut Creek again, I would probably try the Residence Inn instead of this Marriott. If you are Platinum or higher Bonvoy member, I hope you have better luck at getting a better room/view than we did. read more

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I stayed here over the holidays and my stay was wonderful. I have to mention a few names for being kind, personable, and welcoming. My check in was with Pierre. Even when the room had a shower issue, he tried to get me in another room with a better shower, we walked through one but the shower head situation was the same (protruding non-secured shower head). Hopefully upgrades are coming because even maintenance couldn't fully secure it when they came to my room. Very weird but the outlet was also upside down, I run an electrical contracting business and this is not correct to do lol Concierge breakfast/lounge was really awesome! The staff there were so kind and truly catered to all the patrons. There was Anna, Nazia, and one other young man who was so precious! I'm so grateful to have had such genuine conversations with them. Nazia and my children truly bonded. It was really sweet. The one thing downside is the valet parking, which they force you to utilize and pay for. Although everyone in valet were respectful and kind, (Ad and David specifically) I didn't used the service, as I preferred to drive my own car and they still tried to charge me for parking. read more

Walnut Creek Marriott - Upside down outlet - Hotels Near Me - Walnut Creek, California

This is unfortunately another hotel to strike off the list As a Marriott Ambassador member I will have to skip this brand while in Walnut Creek and move to Hilton as their Garden Inn is far better besides location. I don't ask for much - did not ask for an upgrade - all I needed was the room I booked - two Queens with a bath as I currently have a broken foot. First room had a shower, second was a disabled room with no counters in the bathroom, it overlooked a concrete wall and was loud, due to a generator and it being adjoining. The next morning we asked to be moved and were put in another room with a completely obscured view of the bar and a concrete beam! The hotel was packed with Duke players and their families and the bar was certainly not quiet so room 4 - yes great fun with a broken foot was better - albeit it with a view of an apartment wall! That's what staying 120 nights a year and near 30k annual spend gets you ! But it was quiet and was the room type we booked! That was all we asked for! Finally frustrated by the lack of action - we reached out to the Marriott Ambassador line - they were told by the hotel that they had showed us 12 rooms and none were acceptable which was not only absurd but with a broken foot, not even doable! They have however offered us points for the inconvenience! It was miserable for the first 24 hours BUT David at the Valet was lovely and very helpful! read more

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We came here for a staycation and the ocktober fest. The check in was quick and easy. You can only really valet your car which is an extra cost. The room was big and clean. Aside from it smelling a bit like smoke. I absolutely loved the black out shades. I think this is great as you don't get woken up by bright light coming through. The lighting in the bathroom is not good at all and bathroom feels like a bit of an afterthought in the remodel they did. Bed was comfortable and not too much outside noise can be heard. The lobby is huge and our check out was very easy and quick. Overall for what we were looking for it was good and everyone we talked to was friendly. read more

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I booked a reservation for one night a month ago, and after I checked out I was charged for a payment that I did not authorize. I called the front desk and the lady was very unprofessional, she kept saying; "I got you" but never resolved the issue and did not give me an explanation of the charges. I called the hotel manager which she filed a case number for my claim, but never called back or resolved the issue. Today a month later and I still have not received a refund of the mysterious charge. I called back left messages with the accounting department but no response back. I stayed out there because I can from out of town for the first weekend of a conference for my church. Not sure if I'll ever get my funds back, but I tell you this I'm never going to use this hotel ever again!! read more

Really nice hotel. It's in a convenient area close to everything. The front desk staff could be a hit or miss. One gentleman who helped me was very good. But another lady not so much. I like that they refilled my water battles in the room, that was awesome. A con however was that my remote didn't work so I called the front desk and I think the lady Dru picked up and said she would send a new remote to my room and it never came :( Also the onsite restaurant was delicious The valet parking was kind of inconvenient to enter into as you have to be on the right lane otherwise you gotta make a turn around the neighborhood read more

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ADarius, Elaina & Lindsey were very attentive to my special needs. Although we ran into a couple of issues, they each found quick solutions & made my stay more enjoyable. The food is delicious. The service was great! The hotel smelt very good and was clean. Five stars. Great team. read more

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Stayed here for a daytime sleep before an overnight video shoot. Comfy bed, clean, totally adequate. Only downside - really short staffed - no room service. Let me know that the staff had called out and I could buy a plate from the buffet. So I did that, but the buffet was also super sold out and short staffed. So I got a mini pastry and two sausages for I believe $38 bucks. Neither a pro or a con, but my room was like an interior cabin on a cruise ship with a window view of the lobby. All things considered the room was comfy and I got a few good hours of sleep before a long overnight. However, were I on a vacation, I'd probably feel much differently. read more

Walnut Creek Marriott - My view from my room - interesting! - Hotels Near Me - Walnut Creek, California

Overall experience was amazing! Staff was super helpful, friendly and professional. Hotel was clean & cozy! I'm always checking for cleanliness & the smell of the room. lol checked all my boxes! Room service was YUM- when lazy to get up and go somewhere lol outside. Good job read more

if you want to get nickled and dimed in a bad area of town, stay here. Its loud and right on a main street. You wont get much sleep here. My favorite part is no self parking. With a valet fee of $35 plus tip. Theres no other options. And hopefully your car is there in the morning. read more

Walnut Creek Marriott - Very cheap valet prices - Hotels Near Me - Walnut Creek, California

I have stayed at the Marriott Walnut Creek for many years. It's remained up to date, it's clean. They have all the amenities ( full service restaurant, full bar, gym, indoor pool, valet., 24 hr front desk) Prices are reasonable for Walnut Creek. read more

Lisa the Manager is very kind and will help you. I would come here because the convenience it's quiet it's easy to get to and also they do have a lounge that's accessible for various options. Work to grab a snack and they have a night reception rooms are good. I come here when I stay at Walnut Creek. read more

Our stay at the Marriott Walnut Creek was overall good. The staff were all nice and helpful. The front desk, valet, and cleaning staff were friendly. We were disappointed by the room. We chose this hotel because the room pictures looked spacious and showed a large window, and the hotel looked nice overall. We reserved a room with a king bed. We were given a small room behind the elevator with a small window that faced an indoor wall, and people could walk up to our window and see into the room, specifically right over the bed, so we had to keep it closed the whole visit. The room had an awkward layout with lots of angles that felt cramped. The floor pieces were coming apart, showing whatever was under the wood panels. The bed was comfortable, and the breakfast buffet was good. The location was convenient for walking to the BART. The hotel itself did not seem overly full, so we are not sure why we got this small corner room. It was dog friendly but not a lot of good outdoor areas to take your dog out. You need to walk around the building to look for some good flat grassy areas. read more

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Our room was the normal two queens, what stand out though is the service. First is Samuel at the concierge lounge! He gets a big at a boy for being super punctual and prepared at 6am!!! Everything was ready and hot! And then he came in on his day off to support the team ! Then a thank you to the front desk and the day manager for being super helpful with all my requests. read more

First, Albert was so nice and patient when I forgot a reservation was under another name. Second, Dru at front desk was extremely helpful! She brought a key when I was locked out and answered many Q as I had so much brain fog organizing a wedding. Very helpful! read more

Room was never serviced even though we were gone from 10am-10pm. Privacy sign was Not on the door so no excuse. Multiple long black hairs on the ceiling of the bathroom at arrival. The ceiling is absurdly low but how does that happen? Leak in hallway ceiling with large hole that was never fixed other than putting a trash container under it. Carpet sopping wet for large distance around it. Noisy room with all night freeway traffic keeping us awake. Avoid room 677 on the concierge level. read more

Walnut Creek Marriott - Bathroom ceiling with hair. - Hotels Near Me - Walnut Creek, California

I went out of my way to stay at this Marriott after attending the Giants opener in San Francisco, specifically to get out of the city and into what I've always considered a great area like Walnut Creek. I also chose this property because I consistently prioritize Marriott hotels. After this experience, that will absolutely change. For context, I am a Platinum Elite member, which requires over 50 nights per year. I've spent tens of thousands of dollars with Marriott in just the past year alone. I'm not mentioning this for special treatment. 'm pointing it out because if this is how loyal, high-frequency customers are treated, I can only imagine how others are treated. We arrived around 9:30 PM after a long day. Before arrival, the hotel even called to confirm we were coming, and I told them we were about five minutes away. When we pulled in, there was no clear direction initially, so we proceeded toward the parking garage. That's when a valet worker stopped us and told us it was valet-only parking and that he needed us to pull slightly to the right to unload. He explicitly told us it was "safe" to do so. Trusting his instructions, while tired, in the dark, and in an unfamiliar place, I followed them. Unfortunately, that guidance was completely wrong. When I opened the trunk of my Tesla Model Y, it hit the overhead structure and caused significant damage. When I questioned the valet about why he directed me there if it wasn't safe, I got a blank stare. I immediately asked for a manager and spoke with the Manager on Duty, who told me the Director of Operations, Monalisa Tili, would be in the next morning. He also casually mentioned that a very similar incident had happened less than two weeks prior. That alone raises a serious question: why are guests still being directed to unload in a known hazardous area? The next morning, I left early but requested a call from Monalisa Tili. I never received one. Instead, I got a call later from the valet company manager, who explained they are a separate entity and would conduct their own "independent investigation." He even indicated he felt it would likely go in my favor. That raised immediate concerns. The same company responsible for the damage investigating itself is not a fair or credible process. It's like letting a player call their own fouls in a game. To address this, I contacted the hotel again and spoke with the General Manager, Louis Hazlet. I also confirmed that this property is owned/operated under Windsor Hospitality, a hotel ownership group. I explained my concerns about the lack of impartiality in the investigation. Louis Hazlet acknowledged my concerns, said he wanted to "do right," and told me he would personally investigate, review the situation, and follow up within a couple of days. That was over two weeks ago. I never received a callback. No follow-up. No accountability. At the end of the day, I was directed by hotel staff into a valet-only area, told it was safe to unload, and suffered damage as a direct result of that instruction. Despite the hotel apparently already being aware of the exact hazard. What's most disappointing isn't just the incident itself. It's the complete lack of ownership afterward. No urgency, no communication, and no effort to make things right. I travel frequently and have often considered deepening my relationship with the Marriott brand. After this experience, that conversation is over. If this is how loyal customers are treated, I have no confidence in continuing to spend my time or money here. This property is a poor representation of the Marriott brand. This review is not the end of this. Even though, at this point, the time I've spent plus the damages would likely still leave me at a loss, even with compensation. I fully plan to escalate this matter with Marriott Corporate! read more

I love this Marriott. The lobby is large and inviting, the bar is always buzzing and the staff are incredible. Elbert made me feel welcome and was quick to check me in. The bartender (I believe her name was Ellen) was charming and easy to talk to. The hotel is well located just off the highway. Breakfast is solid. Rooms are clean and the showers have good water pressure. I'll be back! read more

We stayed there for two nights. On the second night, when we returned to our room, our belongings were gone. We went to the front desk, and the agent told us he would leave a note for the housekeeping manager to investigate and that someone would call us the next day. Nobody reached out to us. We then called the hotel, and Cali assisted us in a very professional and asked the housekeeping manager to check their lost and found, but they couldn't find our items. Cali told us that their General Manager would contact us to discuss compensation, but we never received a call. We experienced extremely unfortunate service during our stay. read more

Our room was very clean, I loved the privacy window, I loved waking up and not having the sun in my face. I loved the gym, they have a variation of equipment, plus the staff was so kind and helpful. read more

I have visited this Marriott several times in the past few months. Really enjoyed our stays mostly because of the excellent service, especially in the concierge lounge. Very generous complimentary food and beverage and snacks. Had a very pleasant conversation with Eliana who was working to restock the food. She was so helpful and such a wonderful person who cheered me up after a difficult day. Good gym, nice rooms and good valet parking. read more

BEWARE, STAY AWAY! Imagine this: You book the Presidential Suite months in advance for your wedding. A month before the big day, the GM (Louis Haslett) calls to say, "Oops, we double-booked... we're giving the other party your room." His fix? A smaller junior suite. Not even close in size or value. When we were upset (rightfully so and crying), he told us to call back. For the past 2 weeks, my wedding planner and I have been calling, emailing, and leaving voicemails. Nothing. The front desk always says, "He's not at his desk" but offers to forward the call -- which means he's there, just avoiding us. Meanwhile, our guests are booked here (non-refundable), and our plans are wrecked. This is Marriott, not some no-name motel -- yet the service and professionalism have been shockingly bad. If you care about your event going smoothly or even your trip, pick literally anywhere else. read more

We stayed here for a few days during the holidays while visiting family. The hotel looks well maintained and pet friendly too. My mom had trouble climbing into the tub and they quickly moved us into a more accessible room which we appreciated. The room itself was clean and comfortable while the location was convenient for us. read more

What really made our stay memorable was the exceptional customer service. The valet team was efficient and friendly, and the front desk staff went above and beyond to ensure we were comfortable. Hospitality like this makes a difference. Thank you for a great experience!! read more

Customer service is next to nothing. The valet guy was just standing looking at me while I struggle to get my 1 heavy suitcase out of my trunk. I had my hands full is it was difficult - did not even offered to help. Same thing happened on my way out. Internet was out - to think I paid extra for their high speed internet. Lady at the front desk - on a Sunday evening shift was not helpful at all July 27th. She has no customer service at all. Overall- thank goodness I just booked for 1 Night and the rest I transferred to another hotel. I was in town for business and definitely not coming back to this branch. read more

Easy check in, spacious rooms, good price, close to restaurants and shopping area in Walnut Creek. We booked a room here for one night as we didn't want to drive back home after a friendsgiving party. Valet parking is the only option they have for parking. I loved that we were near the elevator. The room was pretty big. The only thing I can point out is I feel like the bathroom was designed for shorter people (and I'm 5'3" so I'm not THAT short haha). The sink and toilet were both sooo low. Wouldn't mind coming back here if we need a hotel again. read more

The front desk employee was incredibly rude upon check in, short, impatient, quick rude answers, seemed annoyed. Then my second interaction -calling the desk- he was so annoyed that I asked a simple question. As a customer service employee, that person needs to be retrained or not be customer facing -he is so rude. On the other hand,the valet parking employees were incredibly kind.. but they're contracted out, not employees of the Marriott. Kudos to them! Front desk guy should go take a lesson from them -and learn what good customer service looks like. The rooms in this hotel are dark, somewhat dated and meh. Come on Marriott you can do better! I stay at this property because of the proximity to my business & I'm a Bonvoy member but it is really one of my least favorite Marriotts. read more

First time staying here (2/6/26-2/9/26) and it did not disappoint, the customer service was excellent from the time i pulled up to valet, Marquis was fine young man giving instructions and helping with the luggage. Lisa the front desk manager provided extraordinary customer service, i extended my stay another night and James at front desk was awesome as well. Beds were comfy and room very clean. if you are an elite member the concierge foods/snacks/drinks great variety. Pancakes! the lady in the concierge room was very pleasant. I did not get a chance to use the gym and pool but that will be on my list next time. There seemed to be lots of Patriots and Seahawks fans staying for the Super Bowl, lots of them enjoying the lounge and full bar/restaurant downstairs, When we left, the 2 working in valet were exceptional as well helping load our luggage in both vehicles. Very impressed! read more

I stayed here Jan 16-17 and had a nightmare experience. The valet lost the key to my Cybertruck. Instead of helping, the two valet staff were unapologetic and dismissive. I even witnessed the shorter male valet being incredibly rude to his female colleague in front of customers. He offered zero apologies to me and just started taking photos of my truck while telling me "no manager is here." I wasted 30 mins and only made my meetings because I could start my Tesla via the app. The front desk (Cali) promised a manager would call me that day--never happened. It costs $200 and 5 hours at a service center to fix their negligence. Completely unprofessional staff and zero accountability. Stay elsewhere if you value your property. read more

Premium price, mediocre service. The front desk service was devious, restaurant staff was slow and inattentive, valet staff was unresponsive. They didn't inform me about a $100 per night security deposit but said "trust us, it will disappear a few days after you check out." Then, when I checked out, they couldn't explain what would happen to the security deposit and what charges would be applied against it. The charges against my credit card were different than what I was quoted, but they couldn't explain the difference. read more

On Sun, Jan 18, I used the valet parking at the Walnut Creek Marriott to attend a memorial service for a dear friend being held at the hotel. They offered a special rate because of the memorial service and I paid the fee. When my car was returned to me, all of the preset stations on my satellite radio had been changed. I had driven away and was on the freeway by the time I discovered the "prank" or I would have returned and dealt with it right then. I realize that it may seem like harmless fun and in the grand scheme of things, it's not a huge deal, but I was not in the mood for that kind of juvenile BS. I have reached out to management and hope to hear from them soon. read more

Louis called us back to get everything right with us. He offered different suites from different hotels but since it was so late and our wedding was getting close, we just asked him if he could comp the adjoined rooms that we booked at Residence Inn. The rooms actually ended up costing us more than the original suite we booked but he paid for all of it and made sure we were taken care of. This whole ordeal caused us so much stress but we're just grateful that Louis tried to make it right. read more