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Sparks Trailer Repair

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Trailer repair

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2 months ago

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I took in both complete spring packs off my 3/4 ton pickup truck to be re-arched or replaced. They…read moresaid they were too worn to be re-arched and should instead be replaced. I agreed and also asked them to go ahead and just replace everything, shackles, bolts, u-bolts and overloads. Paid upfront with my credit card and a week later, my parts were ready for pickup. Picked them up and went to install them. That's when i noticed an issue. There was a set of spring alignment pins for a Freightliner but there were no overload springs. It's easy enough to return the pins but without those overload springs, it is not possible to tighten the u-bolts as i am unable to use the existing top plate or cast iron spacer because of the overload spring alignment nubs that are cast into the part. So, at that point the installation could go no further. I called Spectrac to try to figure out what happened and what needed to happen next. This is where things get weird. I "assumed" that the semi truck pins were supposed to be the overload springs and someone had an oops moment. It happens to us all from time to time so no big deal. Then i'm told that the only mistake was giving me the pins and if i wanted the overload springs i had paid for already, i would be blessed with the opportunity to pay for them again. After having already spent $900 on rear leaf springs, overloads, shackles, bolts, and u-bolts, i was repeatedly, but politely, told that these are not "usually" included with rear springs and that if i wanted to finish this installation, buying new overload springs from them was my only option. That is not an option. So, here i sit with an undrivable truck, a $900 hole in my wallet, and a company that could care less. All because of two overload springs i already bought and have not received.

These guys are amazing. I just discovered them a few months ago and they are now my go to all…read morethings trailer repair.

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We had a true emergency with our RV while traveling from out of state. Our trailer stabilizers were…read morestuck and wouldn't detach from our truck, threatening to derail our entire vacation. I called and spoke with Ali, who immediately told us to bring it in. From that first conversation to the end of the service, the entire team was outstanding. They went well above and beyond locating a hard-to-find part hours away and doing whatever it took to get us back on the road quickly. Thanks to their expertise, quick thinking, and incredible dedication, we were able to continue our vacation without missing a beat. The level of customer service was exceptional, and the pricing for an emergency service especially considering how far they were willing to go was more than fair. You truly saved our trip. Thank you so much for everything you did. You've earned a loyal customer for life!

The quality and timeliness of the work were good, but the company's accountability and customer…read moreservice were disappointing. While my RV was being serviced, the battery disconnect switch was left in the "on" position, which caused the battery to die. Mistakes happen, and I understand that. One employee even apologized and acknowledged that the switch should have been turned off. However, the service advisor made no effort to correct the issue after it was confirmed that the battery would no longer hold a charge. Instead, she offered to sell me a replacement battery and still charge me labor for the installation. She also stated that I was lucky she was not charging me simply to test the battery, because according to her, the company charges for everything -- even basic battery testing. We spent a lot of money on our repairs so it is really disappointing that they could not offer any solutions for their mistake. In the end, it is not right that they made the mistake of leaving the switch on, and I was expected to pay the full cost of a battery and the "labor" to fix it. (For those that are wondering, the batteries health and performance were great when I brought it in). In the end, the experience left me with little confidence in the company's accountability or commitment to customer service.

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hmmm ..we made a reservation over a month in advance with carson at RVPHX . put up the deposit via…read moreamex for the G1 toyhauler that sleeps 8 for this laborday 4 day holiday weekend. 8-28-14 thru 9-1-14. On monday on 8-25-14 i received a phone msg from carson at rvphx stating that someone damaged the axel on the toyhauler we had reserved and that he had to cancel our reservation for this weekend. Bummer right.. i called him back . went to voice mail. he texted back he was in a meeting. all communication after this call was via text only HE NEVER APOLOGIZED or ATTEMPTED TO MAKE THIS RIGHT. immediately monday i started looking for a toy hauler via craigslist and rv rental places to get a reservation for this weekend . None are available anywhere. thanks for nothing rvphx. rkelley

**** WARNING - MUST READ BEFORE RENTING ****…read more I rented from they guys for Memorial day 2014, first of all they take CASH ONLY (which should be a sign). I showed up and get the trailer with my cash, backed up to the trailer, got it all loaded on then he asked me if I wanted Propane (which is REQUIRED to run the heater and fridge), and of course I said yes, so right away I was hit for another $60 or so.. one would think THIS would come with the trailer right.. along with a good battery, which I will get to in a minute. So I paid the monies and headed down the road. I get home and smells like Propane in the trailer really bad, I call them back the VERY next day and he said roll the windows down to air it out... I said "OK" (not knowing how THIS is helping the obvious gas leak ). So after a while it doesn't smell as bad (of course 'cause windows were open). There was nothing he was going to do, so I just headed up camping after charging the battery for about 3 hours since it was dead. (when picking up ther trailer he said the batter would require charging 30 min in morning and 30 min in afternoon while up camping).. Try 7 hours and it still WOULD NOT hold a charge.. Great times. So I get up to Big Lake and it is rather cold (29 degrees at night) and the gas smell was soo bad, my kids could NOT sleep in the trailer and the fridge went out so ALL of our food went bad. So I get back to explain the situation to Carson and he said 1st of all I should have SHUT OFF the Propane so it didn't smell in the trailer .. did I mention it was 29 degrees and with no Propane equals.... yep thats right NO HEAT.. I ask what he would do and he said they don't do "refunds".. so spent over $600 for a trailer that my family COULD NOT sleep in.. ALL my food went bad AND the battery was dead. and get this.. he DID CONFIRM there was a gas leak in a fitting inside the trailer and STILL WOULDN'T refund a DIME, but he did want to give me a "discount" on my next rental... I OBVIOUSLY told him that $200 of my next rental was NOT WORTH my family Freezing due to his faulty equipment!! RENTERS BE-WARE ! ! !

Sparks Trailer Repair - trailerrepair - Updated May 2026

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