hmmm ..we made a reservation over a month in advance with carson at RVPHX . put up the deposit via amex for the G1 toyhauler that sleeps 8 for this laborday 4 day holiday weekend. 8-28-14 thru 9-1-14. On monday on 8-25-14 i received a phone msg from carson at rvphx stating that someone damaged the axel on the toyhauler we had reserved and that he had to cancel our reservation for this weekend. Bummer right.. i called him back . went to voice mail. he texted back he was in a meeting. all communication after this call was via text only HE NEVER APOLOGIZED or ATTEMPTED TO MAKE THIS RIGHT. immediately monday i started looking for a toy hauler via craigslist and rv rental places to get a reservation for this weekend . None are available anywhere. thanks for nothing rvphx. rkelley read more

**** WARNING - MUST READ BEFORE RENTING **** I rented from they guys for Memorial day 2014, first of all they take CASH ONLY (which should be a sign). I showed up and get the trailer with my cash, backed up to the trailer, got it all loaded on then he asked me if I wanted Propane (which is REQUIRED to run the heater and fridge), and of course I said yes, so right away I was hit for another $60 or so.. one would think THIS would come with the trailer right.. along with a good battery, which I will get to in a minute. So I paid the monies and headed down the road. I get home and smells like Propane in the trailer really bad, I call them back the VERY next day and he said roll the windows down to air it out... I said "OK" (not knowing how THIS is helping the obvious gas leak ). So after a while it doesn't smell as bad (of course 'cause windows were open). There was nothing he was going to do, so I just headed up camping after charging the battery for about 3 hours since it was dead. (when picking up ther trailer he said the batter would require charging 30 min in morning and 30 min in afternoon while up camping).. Try 7 hours and it still WOULD NOT hold a charge.. Great times. So I get up to Big Lake and it is rather cold (29 degrees at night) and the gas smell was soo bad, my kids could NOT sleep in the trailer and the fridge went out so ALL of our food went bad. So I get back to explain the situation to Carson and he said 1st of all I should have SHUT OFF the Propane so it didn't smell in the trailer .. did I mention it was 29 degrees and with no Propane equals.... yep thats right NO HEAT.. I ask what he would do and he said they don't do "refunds".. so spent over $600 for a trailer that my family COULD NOT sleep in.. ALL my food went bad AND the battery was dead. and get this.. he DID CONFIRM there was a gas leak in a fitting inside the trailer and STILL WOULDN'T refund a DIME, but he did want to give me a "discount" on my next rental... I OBVIOUSLY told him that $200 of my next rental was NOT WORTH my family Freezing due to his faulty equipment!! RENTERS BE-WARE ! ! ! read more

Everything went as it should have. RV was a lot smaller than we thought it would be. Wish we could have seen it prior to renting, but that's just a risk you take I suppose! read more

We have had two good experiences renting. We have rented a travel trailer and an RV. Everything worked great, no problems whatsoever. I will be honest, the cash only was a little nerve racking at first, but their honesty is very appeciated. The second time renting we left a very expensive camera and camcorder in the RV. We didn't even realize what we had done until 2 months later! They still had everything. They were just waiting for the owners to contact them. They didn't know who had left it behind or how long it had been there. We were so grateful for their honesty. We would definitely rent again. read more

DO NOT RENT FROM THEM!!! Rented two units for NASCAR weekend. One of the units was operational but filthy with tank sensors that didn't work. The other one was a complete nightmare from the get go. Water tank wouldn't hold water. They "fixed" it by bringing out a sealant that we were expected to apply, still didn't hold water. Their compensation was to replace that unit with a "deluxe" Class 3 motor home. Needless to say not deluxe given that the generator was completely shot - as in no running AC in 100 degree weather when 4 small kids were with us, a fact they knew in addition to it being filthy as well. Their solution, after we had to scream at them on the phone, they'll give us an external generator at no charge. Granted they did send it out Saturday evening, but they told us the guy who was dropping it off was their mechanic, Jeff, who was nice enough and said he wasn't high enough up in the business to make it right or offer any discount because of all of our troubles but come to find out his name isn't Jeff, he shares the same last name with the owner.... However, the external generator was still not a fix and the explanation was that we were taxing the system and using it beyond it's capabilities, um no, we were simply trying to run AC, that's it. My son-in-law is a certified Ford mechanic, it was obvious that the issues with what they rented us were many and severe. Returned both units yesterday, was anyone there to check in with, nope. Has anyone contacted us since to make it right, nope. This isn't how people who rent from you in good faith should be treated, it's not how ethical businesses are run, fake names, really? Do yourself a favor and rent from someone else... read more

Buyer beware! Shady business. Keep looking for someone else. Dishonest & unprofessional! Will take your money & overcharge your cc without any invoice or conversation, pretty sure that it's illegal & we will report to Better business bureau. RENT FROM SOMEONE ELSE! read more

I have used rv phx multiple times. Great variety of trailers to choose from. Easy and convenient pick up and drop off. I will continue to use them every time I rent a trailer! read more

ATTENTION: So pissed! Hey valley friends DO NOT EVER rent an rv/trailer from RVPHX LLC!!! They're shady as hell and have Terrible customer service! The manager was an absolute dick on the phone when we talked and has ZERO professionalism nor compassion. We wanted to book an RV with them mid August for just the weekend. I called them two days prior to get a quote and had questions, they told me that I could do it all online and that the prices are all on there! Ok, so I go to do the online reservation In which I selected the name of the trailer we wanted within the choices.... also they had a bunch of add-ons and the prices for them so I deselected the ones they had automatically selected because we didn't need them and then chose the ones we wanted. I continued on and entered our card info & I click the button thinking that it will take me to the 'review' summary of charges like all other online reservation websites have. That is how its always been when we've rented a cabin, Car, Hotel, airlines, etc NOPE It charges me and shows a confirmation page just saying they got my reservation and I get an email saying they got the reservation. no invoice, no price breakdown, etc. WHAT!?! WTF where's the price breakdown...how much is the total! Unfortunately it was super early on that Sunday and they weren't open until 10am. So we called and called until we got thru, it was the owner/manager. At that time while we're on the phone trying to find out the price break down he emails it to us and its $500. Plus we still had to get insurance on it and on their website they mentioned insurance would run $16-32 for the weekend...but it was actually gonna be some $150 additional! WTF! SO we say dang we can't afford that we need to cancel (remind you we only just booked it hrs ago prior to them opening) HE says sorry there's a no refund policy on cancelations. WTF had the reservation given the price breakdown I would have NEVER placed the order. I honestly didn't know that when I clicked the button that it was actually going to be final and charging me, I thought the "review summary of charges" was going to pop up to confirm before placing the order! NOPE stupid me and the guy was so rude with us and didn't care! he was so rude to My husband and I during that phone call. He also tried to threaten that we should be happy he isn't charging us the full amount and its only $200! WTF! Ive tried disputing it with the credit card company but because he is showing they have a no refund policy there is nothing we can do and they get to keep our $200. I tried calling again to see if they would hear me out. He was rude right off the bat & he tried saying its no different than when you book an airline ticket. I told him actually it is very different, they give a complete total for the reservation before you submit/reserve! He is trying to say that its my job to go thru their website and find each of their fees for their campers and add it up my self with the other pages of add ons, etc! What about taxes and any aditional fees ya douche bag. There was no compassion or hey this one time we will refund the security deposit given that you literally just placed the order...Nothing! He also tried to say I should've called and got a quote ahead of time... when I told him I tried and that he told me I could do it all online, he wouldn't let me finish explaining what happened and he just said "well that's our policy and we can't make an exception just for you or we would have to for everyone, Its not our fault if you don't read the policy before submitting it!" WOW really!! Ya because EVERYONE will know you made an exception for someone. Its not like we had sat around for days on the reservation and then...oh we changed our minds!!! I couldn't believe this! Im boiling inside after getting off the phone with him. Absolute terrible customer service and honestly his demeanor from the two conversations tells me this is apart of their plan. He said it wouldn't of matter if I was able to talk to them a second after placing the reservation! I have a strong feeling he banks money on this! If not, then he would have the final breakdown on the reservation price before the customer places the order. I later was able to find reviews online and not to my surprise I found many others whom have been screwed over by this place! I wish I knew of another way to fight this pos and get our money back looks like he has covered his tracks and is gonna win. Doesnt get any shadier! 1st impressions are important and all he cared about was; it's his money now! I pray anyone considering renting from RvPhx is extremely careful in proceeding! Ps a fellow neighbor came forward and told me they were charge $700 for their rental that they were quoted $350 for and there's other reviews I'm now finding just the same! BE AWARE!!! read more

wATCH OUT!!! If you want safety, this is not the place to rent. I received a trailer with 3 broken/bent stabilizers. When I pointed this out upon return, I was told that stabilizers were optional on trailers & I didn't really need them anyway. When I picked up the trailer, Carson told me that the brake controller on my vehicle wasn't properly connected. He told me to drive it from Phoenix. To Payson anyway, just make sure to allow for room to stop when coming down the hills!!!!! Really? I went to the place that had installed the brake controller & had it fixed before my trip. DO NOT RENT FROM THIS PLACE! read more

Very pleased with this company. We were assisted with trailer hook up and provided thorough information on all the different mechanical mechanisms (generator, water, electricity). He made sure all of our questions were answered and everything sorted before we departed. We also purchased the linen package which we found really convenient. RV definitely lived up to our expectations and what was advertised. Will rent again! read more

We have rented trailers from Carson at RVPHX for a couple years now. Every trailer has been clean and well maintained. We always pay a little extra for the drop and go service, which allows us to drop off the trailer on our way back home, and not have to clean it ourselves. This has made renting a trailer more enjoyable and less time consuming for us. There website is so easy to find a trailer. I love all the pictures and details provided. I have referred RVPHX to several people and still highly recommend them. For the 2-4 times we camp per year, this is well worth not having a trailer payment, the maintenance and the storage fees!! read more

RENTER BEWARE. This place is SHADY. They never gave us a copy of the signed paper work, there was no one there when we dropped the trailer off, and therefore no one to go over an inspection with, ironically hours after dropping the trailer off at the STORAGE unit, they found a scratch, they just charged us an additional $200 to the already $200 deposit, WITHOUT even sending us an email breaking down the charges, $400 in total. I've never seen a business do such a shady thing. They don't pre fill the trailers with water, and everything you need to actually run the trailer is an up charge. Our trailer in particular started leaking water in the bathroom during our trip, and the mattresses are literally straight spring mattresses from the 80's. Save your money & find a more reputable business. read more

I was going to rent a trailer from this company until I realized that the advertised weekend rental didn't include $49.00 prep fees and then a ton of additional fees like generators, propane, etc. All these add on fees are ridiculous. Advertise the actual fees instead of hiding them in contracts. Dishonest if you ask me. read more

If I could I would give this business negative stars. DO NOT RENT FROM THEM! They do not clean or maintain there rv's/trailers! If you have an issue & contact this business they will be argumentative & come up with excuses to not fix the issue! You have to fill your own water & get your own propane. You pay in full before renting so if you have a negative experience you will not be refunded or compensated. read more

I decided to go on a little camping expedition so I looked online (Craigslist) and found RVPHX.com. I think I bothered the guy four times with questions before I actually made it home to look at their website on the main computer. It was very prompt about answering his phone each time I called. So when I got home, I looked online at the two campers he had left and picked the one I liked and made a reservation with deposit. I was supposed to get a call on Saturday to tell me everything was good at another call on Sunday to advise me where to pick the camper up from. I didn't hear from him all weekend. I made two calls on Saturday and three calls on Sunday and left voice messages. On Monday-same, no response from my phone calls, messages or email. Finally on Tuesday I got an email from him letting me know that he messed up and the camper wasn't available. Gave me a song and dance about how he tried to go get a new one but it fell through. He couldn't find it in him to let me know Saturday he was having issues so that I could at least try to find alternative means considering the camping weekend was vastly approaching. So 3 days before I was supposed to be camping, I found myself in a frantic panic searching for a last minute camper without getting raped in pricing. As an avid Yelp user, I didn't think to look at their reviews like I should have. I would've noticed the poor rating and I would've went elsewhere reducing my stress significantly. read more

We had a horrible experience. He collected over 2,000 without one receipt. Careful on their credit card charges, they feel they have the right to arbitrarily charge you what they feel is right, and tell you about it after the fact. They also sell you insurance without proof of coverage and as I understand it, you have to be licensed to sell this type of coverage. We bought the full coverage but when damage was identified and we tried to use the insurance, no records were presented and they claim it was not for that. Again, no documentation. This is a hole in the wall operation. Approach at risk, not worth the dollars in savings. NOT RECOMMENDED! read more

Great service, communication, and RV. Short drive from Sky Harbor airport so we got there and on the road quickly.

Rvphx was a great experience. I rented a toy hauler that was cleaned inside and out the pick up service was quick and thorough as well as the drop off I would definitely rent again. read more

After reserving one of the trailers and THEN reading the reviews we were worried. HOWEVER, we didnt have any trouble at all. The only reason we didn't give 5 stars is that the black tank was not empty when we picked it up and we didn't find out until we got to our destination. Other than that, the guy (I'm not sure what his name was) was understanding on our complaint on that issue. We have future reservations and we hope they go as well (or better with an empty black tank) as our previous rental. read more

Great RV rental!!! Great service!!! We had a great trip in our RV from RVPHX.com. I would recommend this rental company to anyone that asked. Thank you for a great rental! We had no issues at all and the were honest and straight forward with me. read more

We rented from this business twice, both times on Thanksgiving weekend 2013 & 2014. The first time we rented the experience was satisfactory. The trailer was ok, the one bad thing was they require you to pay in cash to get the advertised prices. They also require an additional $47 insurance fee through their insurance company, they call it a rider policy. You are never shown any documentation that they actually purchase the policy. The trailers should already have insurance on them, plus my policy covers liability. The second time we rented from them, the trailer we rented was not in the condition the pictures on their website depicted. The trailer canvas around the pop out beds were torn, the dining room table bench was cracked so when you leaned back it felt like you were falling. All the power outlets were coming out of the walls (safety/shock hazard). The fresh water tank was leaking when we got out to our camping site. We called up the owners and explained the situation to them. We were only at Lake Pleasant. They said they had a mechanic that maintained the trailers. They basically told us we would just need to conserve as much as we could so we wouldn't run out. This isn't acceptable for anyone renting a trailer. The reason you have fresh water is to be able to use it, not conserve it. After a lengthy phone conversion they finally agreed to refund us $100 on the 4 day rental for our inconvenience. So we cut out as much water use as possible (no showers) and still ran out if water because of the leak. We still have not received our refund as promised. I would be very careful on renting from them since they have shown they will not refund any money as agreed upon. Since everything in a cash transaction you will be stuck. We will never rent from this business again. No integrity in my book read more