I really appreciate the service offered by Trolley Laundry. I have a large, heavy comforter that…read moreI'm unable to launder at home. When it's returned to me, I know it's been thoroughly washed, dried, and folded. Everyone who works there is helpful. At my age, I need help with things, and Trolley Laundry fills that need.

Cleanliness Service…read more Customer Service And Management Also Great Location For Travel

Ms. Anna keeps the laundromat running smoothly. This is a welcome alternative to the laundry…read moremachines at Castlebook apartments whose dryers frequently break down and staff doesn't even bother to put up an out of order sign.

This laundromat is very very clean and well run. Have person on site to help out. Owners very…read morefriendly and helpful. They also do on site alterations which is always a big plus !!!! After going to this established weekly for almost 2 months I regret saying I will be taking my business elsewhere. The Korean man with the ponytail and glasses is extremely rude and is need of getting a lesson in customer service. He has just chased away a good paying customer in not only cleaning but alterations too. If he is a employee he should be reprimanded, if he is part of the ownership shame on him and he better save his money because he is loosing business !!!! Good bye .....

Spotlessly clean establishment with exceptionally friendly staff and easy to use payment methods…read more Very quick basic wash (22 mins) and although I didn't need the dryers, they appear to be huge ( so garments can actually tumble) and plentiful. My washing machine broke down at home causing me to need a laundromat and I will use it again should the need arise.

Clean. Big. So easy to utilize. Grab a card, load it. All the detergents and laundry fixings are in…read morea vending machine. Washers even have a rinse / clean before use option. My favorite laundromat in Wilmington.

This is a clean, well-kept laundromat with a variety of machine sizes. Everyday there are specific…read moremachines on sale. Not specfic sizes but actual machine numbers. The discounted machines can be referenced on the wall. Unlike most laundromats where the machines of the same size are grouped together, this one has sizes small to large in a row & then start again. I find that to be well thought out and convenient. Why the low rating? 1) The only method of payment accepted by the washing machines & dryers is their proprietary payment card. This is not that unusual but it's not my preference because I think customers end up losing money. Anyway, you can only top up the card with cash. The machine is equipped to accept credit /debit cards but the owner has not enabled it. 2) The washing machine cycle settings (i.e. gentle, normal, permanent preas etc.) aren't well defined in writing leaving customers to rely on the owner - Kim - to explain. When I asked her, she seemed annoyed. Instead of answering my questions directly she told me which setting I should use - without asking what my priority was. The gentle cycle doesn't wring out the clothes. I learned that through trial and error. 3) You must start with one dollar on a dryer. You can only top up the machine with 0.25 at a time quarter while the dryer is still running. If you wait until the dryer stops, you have to put a full dollar in again. To ensure that I only paid for the time I needed I checked the clothing frequently. Kim came over and scolded me saying that I was wasting the gas by opening the door so often. Of course she'd prefer that I waste my money paying for drying time that I don't need. I did not appreciate being scolded like a child. Knowing I was a new customer, she should have informed me nicely and made a suggestion on how I could be efficient with the drying time. It was during that incident that I decided I wouldn't return. Of course, I still had to return one more time because there was money on the card but that was it.

From outa town looking for a Laundromat is not easy to find around here.. But we found one that was…read morenot busy and clean. Always a must for me. 4.00$ per load. Plenty of machines, and if no luck here there's another to the left but it was a lot busier. Hope this helps

Went to this laundry mat today to dry a few work clothes, because my dryer stopped working this…read moremorning, a woman rushes over and tells me I Can't dry my clothes there, I Have to Wash and Dry them! Never heard such a thing! How are they making money turning people away?!

I have been going to this laundromat for over 10 years. This laundromat is under new management…read more This new management does not allow its patrons to use the one and only restroom in the laundromat. What type of establishment will not allow its customers to use the restroom??? The Restroom Access Act, also known as Ally's Law, is legislation passed by several U.S. states that requires retail establishments that have toilet facilities for their employees to also allow customers to use the facilities if the customer has a medical condition requiring immediate access to a toilet, such as inflammatory bowel disease or Crohn's disease. As of January 2024, at least 20 U.S. states had passed versions of the law. They include Arkansas, California,[1] Colorado, Connecticut, Delaware,[2] Illinois, Kentucky, Louisiana,[3] Maryland, Massachusetts, Michigan, Minnesota, New Hampshire,[4] New York, Ohio, Oregon, Tennessee, Texas, Wisconsin, and Washington. Due to this reason, I will no longer patronize The Clean Scene nor would I recommend.

This place is nice. I take my clothes here to be laundered, dried, and folded. $1/lb and its worth…read moreevery bit of it to me. Haven't turned my washer on at home in a year. Make sure you tip those that offer you good service

They still haven't given me my money back. THEIR LARGEST MACHINES ARE 11.75. THEY TOOK 15.25 X2! I…read moreUSED EACH ONE ONCE WITH MY CARD. Don't you try to cone back saying it was my bank.WRONG! I was a regular and each time spend well over 100.00!! So I had no choice but to use them again tonight. The ceiling fell through. LEAKS EVERYWHERE from the washing machines. Roaches everywhere. The washing machines smell horrid!! EVEN A 3 YEAR OLD SAID PEEEYOU!!! EVERY SINGLE ONE STINKS BADLY! I always use the atm because I come by uber/lyft. They took that out! So here I am stuck at midnight with no money!!! They took away all of the stools!!! So I couldn't reach to pour bleach!!! I went home with 6 pieces of clothes RUINED FROM BLEACH SPOTS!!! ALL DARKS!!! I AM BEYOND LIVID!!! BRAND NEW CLOTHES RUINED!!! I obviously only use bleach on whites. I used 6 washing machines and 8 dryers! 4 darks and 2 whites yet 6 pieces of my darks are absolutely ruined with bleach spots!!!! I am NEVER EVER GOING BACK THERE AGAIN! They have seriously gone downhill. I'LL NEVER SEE THE MONEY THEY OWE ME!!! GOOD GOING IGNORING YOUR CUSTOMERS CALLS. I called every single day for weeks then I called once a week after that! The woman told me she told you guys about it! I know who you owners are! I've been there numerous times while you've been there fixing machines. I was totally inconvenienced since the atm machine was taken out! NO STOOLS, BLEACH ON NEW CLOTHES. KEPT MORE MONEY OUT OF MY CARD FOR 2 LOADS OF LAUNDRY, EVERY WASHER SMELLS HORID THAT EVEN A 3 YEAR OLD COMPLAINED! ROACHES EVERYWHERE, THE CEILING FELL WHEN I WAS THERE, SHALL I KEEP GOING??? MOLD IN NUMEROUS PLACES!! I took pictures but it won't let me upload them!

OUTSTANDING SERVICE AT NEWPORT SUPER LAUNDRY IN WILMINGTON DE, 905 W. NEWPORT PIKE…read moreWe have utilized this laundry several times during which we received excellent, professional, prompt assistance from Cassandra who was pleasant, prompt, and efficient. She is the reason we will bring our laundry to this facility as the area inside is also well organized, clean and provides the ability to operate the washers and dryers with a preloaded cash account. You can also check your account $$ balance @ any time with the pre-loaded card which is also used to operate the machines, order washing supplies from well stocked units. In closing without the operational assistance from Cassandra in starting & using the washers & dryers and obtaining the washing supplies we would have been lost in how to utilize this Laundry. She is a true Ambassador for this Laundry Facility Woodrow Herrin

I've been a weekly customer here for almost 2 years. I've…read morebeen concerned about many of the unprofessional ways of the operation, but never affected my drop off laundry service. But... now it has all come together as such... My clothes were given to another customer. My entire work wardrobe. Over $200 of very specific clothes, such as my carhartt jeans, and my dickies tee shirts. So in total I'm out of 2 pair of carhartt jeans, 6 dickie shirts, 6 tank tops, 6 pair underwear, 6 pair of socks. After 2 days of trying to reach the owner, I finally was able to catch a employee on phone with him and I spoke with him. He blew me off for 2 days till he finally responded to me as to what he is going to do to reimburse me. He clearly stated that nothing like this has ever happened to him, and his employees did not take my clothes, and so he offered me $130 for my loss, and told me that he will not except my business no longer cause my clothes are too expensive. The owner is only in the shop maybe 2 times a day so he has no clue as to any regular customer or what they bring weekly to him. But he figures that since his employees didn't take them and said a customer took them, then he would only kind enough to offer me $130 for my loss of over $230 of clothes that are specifically needed for work. His arrogance is very child like. He has no customer care knowledge, but has plenty of things to otherwise blame besides himself. He has no realistic understanding of the amount, or the importance, nor the unsettling times still to come waiting for delivery of clothes that can only be bought online and how my job and income are affected by this. But he made sure that I heard him say at least 3 times that he don't want my business no longer after this. But I didn't do nothing wrong to be told a punishment . Again... just a child in a man's body but has nor one clue about even his own business. I highly do not recommend this establishment. And this will be posted on every media possible, just so everyone knows not to trust this business .

This place is a life saver! Flew into town for late Friday night. Called Saturday morning to see if…read moreI could get my suit pressed in time for a wedding on Sunday. They were busy, but said bring it on in. I was expecting this to be done later in the day before closing, but they took care of it right away and had me looking sharp and out of the store within 30 minutes! Great customer service, great quality work. Thank you Nora and Paula!!

This was the very first time I've ever needed to use dry cleaners, but our cat peed on our king…read moresize comforter/quilt. This absolutely does not fit in our washer and if you have cats, you know their pee smells horrible. I'm not sure if I caught them on a busy or off day but if you're searching for great customer service skills, this isn't your spot. They're very dry and direct. Which can come off as rude. Especially to someone who's never used the service and just wanted to learn what's expected during drop off and pick up. It was as if I was supposed to know what info they needed and how they needed me to say it. And when I didn't say how or what they wanted, they cocked an attitude. Overall, they cleaned the blanket perfectly and got the smell out which is why I gave them 5/5 stars. I would definitely use them again and even recommend them to others, but just caution people to not have high expectations regarding the customer service part of it.