I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood…read morethere 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out.

I had the pleasure of having Everett look over several rings. Everett's standard of customer…read moreservice is the standard all companies should expect of their employees and reward their employees for. Everett's knowledge and love of his job was evident. Schwarzschild you have gem.

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

Service is A1. Knowledge mixed with personality. Simply the…read morebest. Welcoming atmosphere and free Valentine's Day gift wrapping made it super special.

Vera's did an amazing job repairing my engagement ring. 0ver 20 years old and it looks brand new!read more

From the moment I walked in, Donna was friendly, and conversant, but also extremely knowledgeable…read moreabout work, I learned so much , during my visit. I came in to sell some jewelry and let me tell you , the prices and the payout far exceeded my expectations, and the entire process was shown to me, and explained , It was a positive experience all the way around, and I will be back . I did take a few minutes to browse items in the cases, and there is a nice collection of unique and beautiful pieces.

My favorite pair of silver earrings needed repair, and I wasn't sure where to take them. A quick…read moresearch later, seeing great reviews for Midlothian Jewelry Exchange, I headed to there store! Donna was professional, friendly and quoted me a fair repair cost and timeframe. The repair was completed quicker than expected and the price was as quoted. Todd was also pleasant and helpful. I'll definitely return to Midlothian Jewelry Exchange for my jewelry repair needs.

I really enjoy shopping at this Apricot Lane location. They frequently introduce new styles and…read morehave sales. They also have a loyalty program where you can earn $15 shopping rewards for every $300 spent. Looking forward to seeing what new brands of jewelry and clothing they begin carrying.

Love my grillz. Didn't take long to make them...got them in a little over a week. Very pleased…read more They listened to what I said I wanted and designed something better!

If you go here, weigh your jewelry! I brought my chain in for repair & when I got it back, it was…read moredrastically underweight. Make sure they're actually repairing YOUR chain & not swapping it out with smaller mm or size. Weigh your jewelry before you drop it off & bring a scale to weigh it in store when you pick it up! Words of advice from my jeweler!

Talley Jewry is the best! Always professional, trustworthy, helpful and kind! Beautiful jewelry!read more

Great service and caring for their customer and their needs. Amber is and has been been…read moreprofessional, always friendly, and accommodating to answering any questions

Beware of Rhodium Plating Upsells…read more Be very cautious--sales reps may strongly encourage you to plate your white gold jewelry with rhodium. This is essentially a temporary coating over an expensive metal, and in my experience, it wore off in just six months. Once it started wearing off, it exposed scratches that I never had in 18 years of wearing my wedding band. Now I feel stuck--there's no quick way to remove the plating entirely, so I'm forced to keep going back for buffing just to speed up the process of getting rid of it. Worse, the rhodium made my ring look like cheap costume jewelry--almost like aluminum foil--completely stripping away the natural, elegant look of white gold. Yes, white gold has a slightly warm undertone, and that's normal. I wish I had trusted that instead of being persuaded otherwise. I genuinely regret agreeing to this. It changed the appearance of a meaningful piece of family jewelry, and now I'm just waiting years for the coating to fully wear off. Be careful and don't let yourself be pressured into add-ons like this. It may sound like an "upgrade," but in reality, it can do more harm than good.

Amy went above and beyond to welcome us for a little birthday shopping for my mom! I called ahead…read moreto let her know of the special occasion, and she had some lovely pieces picked out, along with a champagne toast! There were many beautiful items in our price range to choose from. I'd definitely recommend Jared for an exceptional shopping experience.

Bought the classic heart necklace with the diamond from here the diamond fell out with in a year…read moreand you have to pay to replace it ? And if you pay 300$ for a new diamond it's only under warranty for a year. Insane a "luxury " jewelry brand doesn't have the option to buy a warranty and doesn't ensure their jewelry with warranty. As someone who's favorite brand was Tiffany's made me loose respect for the brand and customer service when they don't even believe there own jewelry will hold up more than a year and you have to pay for repairs that are clearly a defect.

There's something about that little blue box. I feel like Tiffany & Co is romantic, sophisticated,…read moreand iconic. Are there any other jewelry stores that have a color named after them? When my husband bought my engagement ring, he wanted only the best so he decided on a Tiffany ring. Richmond is the closest from where we live so we made some special trips to visit the store. Everyone was helpful and accommodating. I absolutely love my ring and we are hoping to be lifelong customers.

My boyfriend and I went to check out engagement rings. Charlenne helped us out; she was amazing. I…read moreknew what I wanted going in, and she helped show me different options and was very responsive to my comments. Very thankful to her and Zales!

There are two other customers. I have been waiting twenty minutes...still no greeting or service…read more What poor customer service here. Not even an acknowledgement and to go out of your way not to make eye contact. Nice. Ended up waiting a total of 40 minutes which is crazy considering these shops aren't single entry and it's really wide open. I would consider going to a different Zales or just shopping online.