I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Love this jewelry store! The staff are so very friendly and professional! I've only been in (so…read morefar) for watch batteries, one jewelry repair and a ring sizing, but every time I go I get treated like royalty. Today I picked up a set of three stacking rings which I had ordered from Etsy and they arrived way too large. What was supposed to be a 7 arrived in a size 8-1/2! The sizing job by the Cowardin team was flawless and the rings not only fit perfectly now but they actually look better! I've looked around a lot and I've noticed their gorgeous selections. The estate jewelry is stunning! Everything they sell is CLASS. Nothing too trendy; styles that will endure any fad or fashion changes!

Great customer service!! They are friendly and their prices are reasonable. Had to have 2 gold…read morechains and a gold bracelet repaired and turnaround time was quick and the cost to repair was reasonable. They even called after I picked up mu jewelry to make sure I was satisfied and to see if I needed anything else.

Honest, professional and pleasant. I took some jewelry to be assessed and they purchased some…read morepieces at a very fair price. I highly recommend their services

Trustworthy staff and always helpful!! I love visiting Kambourian Jewelers and feel confident…read morebringing my unwanted jewelry/silver here.

I got a watch battery replaced here. It was free of charge, only took a minute, and everyone was…read moreincredibly friendly. I'll definitely rem them for the future.

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Amazing jewelry shop nestled right in between a handful of other local small businesses on Belmont…read more Went in looking for something unique for my girlfriend and Nick and Eliza were super nice and helpful. Was super happy with the ring I got and the girlfriend was elated! Also, the layout and aesthetic of the shop was wonderful.

Travelled all the way from Miami to work with these amazing jewelers on my engagement ring. They…read moremade it such warm and unique experience. The store, their selection, the owners - all exude a a laid back sophisticated vibe. You can tell there's a lot of love and expertise behind all their jewelry. Can't wait to go back to work on my fiance's wedding band and another custom heirloom piece in the future.

Jay Sharpe is a custom jeweler. His small store in Carytown has some pre-made items, but most of…read morehis work is on a custom basis. pre-made items to choose from in his store include a few collections of women's jewelry, men's cuff links, chunky belt buckles and other fun stuff. He's also got a few pre-made wedding bands and engagement rings. He does lots of engagement rings. He'll help you from start to finish, or if you have a diamond, you can bring it to him and he'll design a setting. He can also do about any other custom job you can think up. I love this place because Jay Sharpe is sooo nice. He's just a genuinely friendly guy who's extremely talented. Custom jewelry isn't always in my budget, but if it was, I'd always end up here.

My original intention was to wait until the ring was finally finished, but after seeing the wax…read moremodel, that won't be necessary. 1) The fiancee loved it no end. 2) The details were sharp, and straight with no imperfections even under the microscope. 3) She mentioned several times about how he correctly carved the notes (yes, there's a musical thing going on) and other symbols which means he took the time to look them up and make sure he was designing them correctly. And the cost is still way under what I had expected. Go to Jay Sharpe for all your custom jewelry needs.

My fiancé and I try and support small businesses when we can. So he ordered my engagement ring with…read moreDransfield. The only reason I'm giving them two stars is because my fiancé said they were helpful with designing the ring. -We couldn't believe they made it the wrong size, even the receipt had the correct size on it. They made it two sizes to big..talk about a bummer. So we thought well, mistakes happen and tried to be nice about it. I brought in the engagement ring, and a ring from my grandma that I wanted resized. -Then, I had to bring my engagement ring back to them because they accidentally used a different cut diamond on the side of my ring. -I'm really sad to report that my grandmas ring broke right where they cut it and I only wore it a handful of times. I'll be finding a new jeweler

I love this little shop! It was recommended to me by a colleague when I asked around about a…read morejeweler recommendation as I had some pearls that needed to be restrung. One of my colleagues said I needed to come to Dransfield. I brought in my pearls that had been restrung by another jeweler (and obviously not well) on a Thursday and was told I would get a call when it would be ready for pick up, presumably sometime the following week. They were ready the next day. They even replaced the broken clasp! The workmanship looks quite good and all seems to be holding up well. I like supporting small local businesses like this and hope you will be inspired to do the same!

Specail Event! Wife desired to present me (the hubby of many years) with a special watch for the…read moreBIG wedding anniversary & birthday... A watch that looked good, wore well & had understated good looks... I'm not an underwater diver, race car driver, astronaut, or anything like they advertise in all of the ritzy magazines. I really don't want to talk on it like Sam Catchem or Dick Tracy did back when I was young reading the funnies (comics). I'm just an old guy who wants to look at my wrist to tell the time. That's an indication to the folks in my era that the time is up - I gotta go... The wife's purchase was a big surprise, but unfortunately not exactly what I liked... Explaining my dilemma, Ben the manager, had the tenacity, pluck, prowess (!) and political skills to get me well satisfied without upsetting my sweet wife... Whenever you want to purchase something nice, personal service - Knowledgeable Personal Service, know your product personal service (can't get this online!) find the quality local retailer of fine products. These folks @ Schwarzschild on Alverser know their watches (and Diplomacy!). They are five star folks...

I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood…read morethere 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out.

Very nice to work with my old G Shock. No one wants to open them up to change the batteries…read moreanymore- except these folks. bbc

My fiancé went to Susan McLauchlan Jewelers for my engagement ring and I am AMAZED at how my dream…read morering became a reality, and then some! The stone is a dazzler and they were able to create a custom piece that had every component I had envisioned. My fiancé, his mom and his sister raved about how professional, honest, helpful, and enthusiastic they were to create our custom piece. Other jewelers who had been consulted were hesitant to combine all of the desired features, but Susan McLauchlan Jewelers were certain they could make my dream a reality.

Lovely boutique store that's two levels. A great place to find your gifting needs!…read more The main floor sells Richmond postcards, jewelry, dresses, notebooks, cups, purses, pens and they have a small seasonal section in the front. The top floor is where the dressing room is. There's a bridal section for bride-to-be or gifts for bridesmaids and local artists items being sold here. Overall: this is definitely a great place to shop for gifts. I'll definitely come back for bridal items for my friends that are getting married.

I was in the shop on July 17 and bought a wallet. After trying it out in my hotel room I realized…read morethat the credit cards could fall out of the open wallet. I returned to the store on July 18, less than 24 hours later to return the wallet. The employee behind the counter was extremely rude and did not explain anything as she was handling my return. I did not realize that I would not get a refund but only a store credit or an exchange. She was very unfriendly and after I quickly selected a random candle, she still did not explain that the rest of the return was in the form of a gift card which she had thrown into the bag without telling me. I turned to the person in line behind me and gave them the gift card. I am assuming that most of the customers are from out of town and that a gift card would not only be inconvenient but would probably not get used. The shop is cute and has nice things, but I would not recommend it to anyone. Maybe some training on customer service would also be worthwhile for the staff.