There's been a shift in ownership over the past few years, and while the previous crew had their…read morequirks (one gent was acerbic, but could take a snapback like a champ), the newer team? Whole different vibe. In the best way. Now it's run by a pair of brothers, their family, a standout gal, and yes, the shop dog deserves their own five stars. The whole place feels like home with sparkle. They don't just fix jewelry, they reimagine it. I've seen them take tired pieces and turn them into something better than the original. Their custom work is next level, and they somehow always match your vision, even when you're not sure what that is. Do you like estate jewelry, modern, classic, curse words? They'll get you sorted. Bring your gold, your diamonds, your heirloom chaos. They'll breathe new life into it. I brought my girlfriend here and they were so kind (as always) that she was genuinely blown away. This is who they are. Kind, skilled, and quietly brilliant.

Old time service and fair prices…read more I was looking to buy a 14k chain. surely not their biggest purchase of the day but I was made to feel like a long valued customer. Been a while since I have done a jewelry purchase. Now I have found this place, I'll be saving to get one of the pieces I saw today!

We did a day trip to Richmond. This was fun. The artists were friendly and recommended things to do…read morein town. Highly recommend as a group activity or solo.

This place is the Spot! I came here for a work event and we made glass pumpkins (it's definitely…read morenot inexpensive but was a great experience). Everyone had a really great time picking their colors and doing the glass blowing. The pumpkins came out really great and the pickup process was super easy! My one complaint would be that we were such a large group (we had 2 groups back to back) and I was in the 2nd group- you could tell the staff got tired (very understandable since they had to make 20+ pumpkins) and they didn't do a great job explaining the process ahead of time. On the upside, they were great about talking you through it in the moment. It was pretty dummy proof since the staff did most of the process for you, I don't think I can say I actually did "glass blowing" which I think is fine. Overall, would recommend this for events (but maybe smaller groups) and the staff is really skilled. They have a shop up front which I would recommend checking out!

I absolutely LOVE this place and the wonderful people who work there! They always have time to…read morehelp answer project questions, to guide you to what you're looking for and the folks who give classes are amazing! I can't say enough nice things about it!

I am in the Richmond area for a college sporting event. I had a few hours free and went to visit…read morethis yarn store. It was HUGE! Filled with hand dyed yarns from local dyers. Lots of examples of what you can make with yarns. Great notions and project bags. They offer virtual shopping as well. I needed quite a bit of yarn for my project, so while I am in love with some of the locally dyed yarn selection, I did buy a commercial brand. It is gorgeous and perfect for the cardigan I want to make. Staff was so helpful; spent time with me helping to pick the yarn out and match the colors. I got a great project bag with sheep. I could have spent more money, but there is a budget involved! If you're in the area, this is a go too. Even if you cannot get there, sign up for a virtual shopping tour! I will definitely be back.

I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood…read morethere 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out.

I had the pleasure of having Everett look over several rings. Everett's standard of customer…read moreservice is the standard all companies should expect of their employees and reward their employees for. Everett's knowledge and love of his job was evident. Schwarzschild you have gem.

I had my watch battery replaced and band adjusted and attached. The shop looks great, and the…read morecustom jewelry on display is very cool.

This place is wonderful. I had an antique gold ring from my mother, that needed to be repaired, so…read morethat I could pass it down to my daughter on her special occasion. They did a fantastic job!! Their workmanship on this piece was amazing. I am so pleased. The price was very reasonable too. They also have a wonderful selection of one-of-a-kind jewelry items, designed and created in-house. Wonderful place. You can definitely trust this jeweler with your prized jewelry pieces.

Victoria Charles has one of the coolest fine jewelry selections in town. The styles here tend…read moretoward big, chunky and statement-making. Honestly, if I'm going to invest in a designer piece, this is what I want. You'll find current designers along with Cartier, Tiffany and Bulgari. There's a master goldsmith on staff who designs a collection of jewelry for the store and who performs repairs, remounts and redesigns. One of my favorite lines at this store is Valerie Sanson, the owner of now-closed beloved home decor store Lane Sanson. Valerie's jewelry utilizes natural gemstones and shells that are layered for utterly unique, eye-catching necklaces bracelets and earrings. She uses bright coral, sedate pearls, lapis, amethyst and other stones for jewelry that's full of color and life. There's also a great selection of Judith Leiber crystal handbags. Even if you don't want to invest in one, they're fun to look at!

This unique jewelry store in the Grove & Libbie area has collections from Cartier and Tiffany to…read morethe latest Italian designers! If you want to invest in a designer jewelry piece, this is the place to go! They also handle repairs, remounts and redesigns. Don't miss their 50% off sale on their extensive collection of Seaman Schepps going on now!

I recently went to this location of Schwarzschild's for the same errand I had started with a…read morecompetitor of their's right across the street. I needed a repair done on an existing mounting. Roxanne took the piece back to the jeweler for an estimate (no two week wait for an estimate). The job was beautifully executed and my piece was treated like a treasure which is a big deal when it's your jewelry. In an era where you can buy certified high end pieces on the likes of Gem Shopping Network; service is everything. Schwarzschild's has been in Richmond awhile, there is a reason.

Took a serviceable Bulova Precisionist Chronograph to them to get the battery replaced. They…read morecouldn't find it when I went back to get it then they called the next day and told me the back of the watch would not stay in place. They expected me to pay for repair of a watch they broke!

David helped me make the best decision of my life--proposing to my future wife with the most…read morebeautiful diamond ring a man can think of. He helped me identify what kind of diamond I needed for the right price I wanted it for. Initially, I was terrified by the journey ahead; however David ensured that the process was fun and exciting. He took care of me, and was incredibly honest, prompt, and always available to talk to me to secure my comfort. When you're in love, you want to make certain that the one you love gets the best possible care and treatment, and as a result, I had particular expectations for the ring I wanted; David soared passed them--well beyond my wildest imagination. My fiance and I are so incredibly happy. 100% recommend.

Such a great experience! My fiancé and I went shopping for wedding bands. After leaving Tiffany's…read morepretty discouraged and overwhelmed, we headed back to the car and saw DC Custom Jewlers. We went in and were greeted by the owner, David, who was such a delight. David was so knowledgeable and walked us through all the options as far as metals, diamonds, budgets, etc. My engagement ring is a family heirloom and fairly difficult to pair with a band without a gap between the rings. David helped me find a gorgeous band to compliment it. My fiancé was very unsure about rings in general but found a ring he actually really loved and is excited about. David cut us a really amazing deal. I got a beautiful diamond studded ring (that I didn't think I could afford) and my fiancé got a heavy duty manly ring ;) for 600 (tax and everything included). David also cleaned my engagement ring and offered to take care of any cleaning or appraising needed in the future. I will absolutely be going back and highly highly recommend.