I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Great customer service!! They are friendly and their prices are reasonable. Had to have 2 gold…read morechains and a gold bracelet repaired and turnaround time was quick and the cost to repair was reasonable. They even called after I picked up mu jewelry to make sure I was satisfied and to see if I needed anything else.

Cowardin Jewelers has been an RVA establishment for literally well over a century! This family…read moreowned business is dedicated to make your jewelry experience sublime. They have exquisite estate pieces and beautiful engagement rings. My son and I shopped there when he was looking for a ring for his fiancé. Just stunning. They also have handsome men's jewelry and watches. I've also gotten my jewelry cleaned there and I'm headed over next week for a ring appraisal. For all your fine jewelry needs, like the slogan says, "It means more, when it comes from Cowardin's." I can still hear that jingle from the radio ads!

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

Love my grillz. Didn't take long to make them...got them in a little over a week. Very pleased…read more They listened to what I said I wanted and designed something better!

If you go here, weigh your jewelry! I brought my chain in for repair & when I got it back, it was…read moredrastically underweight. Make sure they're actually repairing YOUR chain & not swapping it out with smaller mm or size. Weigh your jewelry before you drop it off & bring a scale to weigh it in store when you pick it up! Words of advice from my jeweler!

The two owners are experts in their field. E excellent ladies to work with when you want to buy…read moreand sell jewelry. They are honest and trustworthy.

I was totally impressed with the professionalism and honest evaluation of the pieces I brought in…read more I would highly recommend Munford. They gave me a feeling of confidence that I came to the right place.

They won't call me back. I've left 3 messages. I filled out the online form 3 times. Maybe they…read morewent out of business.

I made an appointment the day before. I showed up and the door was locked. That made sense but when…read moreI rang the Ring doorbell there was no answer. I tried several times. I also called numerous times. After 30 minutes I gave up.

Took a serviceable Bulova Precisionist Chronograph to them to get the battery replaced. They…read morecouldn't find it when I went back to get it then they called the next day and told me the back of the watch would not stay in place. They expected me to pay for repair of a watch they broke!

Absolutely great service. I walked in and had no idea they will be able to do everything that I…read moreneeded. I was able to get all of my jewelry appraised. I also had a bracelet I have never been able to wear because it was too large and I didn't think there was going to be a way to make it smaller, however they figured it out! It was finished in a timely fashion and I enjoyed walking around the store. They have so many items and I can't wait to go back and purchase some.

I have been going to this jewelry store since it opened and always enjoyed my visits. However,…read moretwice recently I have run into an employee whose name I cannot recall. She has a wealth of tattoos and is blonde. She made me feel unwelcome the first time that I dealt with her and I thought perhaps she was just having a bad day. Unfortunately I went in again today and was not asking for anything out of the ordinary, but was treated almost rudely by her. Because of her attitude I mentioned that I can always go to other jewelry stores. And she suggested that I do that. This is certainly not my idea of acceptable customer service. This is such a shame because the woman who makes the jewelry is delightful and the pieces they have there are wonderful. Nevertheless, until I know this clerk isn't there any longer, or I can figure out when she's not working, I will not darken the door.

This is my favorite local jewelry store and I have bought a lot of my earrings there. I also got a…read morering as a gift from years ago that I treasure. Highly recommend their products and selection! However, the last time I was there a couple months ago, the store smelled very strongly of marijuana. It is possible a customer before me carried in the scent but it was strong enough to make me nauseous. That is the only bad shopping experience I have had but it has decreased my desire to shop there.

I am one of those people who wears an actual watch and was challenged to find a band replacement…read more Yelp listed this as one of the few businesses in the Short Pump area, so I stopped in. It was a little odd that you had to get buzzed in, but for a jewelry repair shop in a strip mall, close to a highway exit, I understand the extra precautions taken. Customers wait in line to be assisted by someone. My wait was no more than 10 minutes. The woman promptly offered me a few choices and replaced my watch band in about 5 minutes. While this shop seems to handle more expensive jewelry repairs, it's nice to know that I can get replacement bands here as well.

I took my watch to this location for a new battery. It is in a mall area with plenty of parking…read more It is a little odd set up with the entrance where they buzz you in, but they were very nice and efficient. I got my watch battery replaced at a good price and it has been working well. I could have gotten it back that day but i needed to go somewhere else so I got it the next day.. no issues. I will use them again for watch issues.

Owner was very easy to work with. I had him resize 3 rings for me and they came out perfect! And he…read morecleaned them as well. Super nice guy and very knowledgeable and professional. I will be going back to see him next week with a couple of broken bracelets I need repaired.

These people really know the jewelry business. The store is very clean and well stocked. The…read moreattendant was very kind, caring and professional. I highly recommend.