How does this rate more than 3 stars. I have lived in Santa Cruz for about 7 years and have had my fill of breakfast and brunch dives but never ventured here until today. I used to live in SF where brunch was the new church, so believe me when I have some expectations, however, since we are 80 some odd miles away from there, I tend to be pretty relaxed. One word: Dirty. There was an underlying smell of badly cleaned and musty interior, dirty sticky floors and greasy walls and just old and outdated decor. I kept my arms off the table and just sort of sat there for 10 minutes until our orders were taken and another 20 until we were served our food. The wait staff was pretty thin, but they did a good job of keeping track of customers and their tables. I noticed one gal that seemed to be "in-charge" because she had a laptop at the counter and a Starbucks coffee in hand. I thought this was really strange to see as there was a line at the door and the counterspace could have been used to seat at least another two people. The other thing that was odd to me is that she was drinking outside coffee. If she was management, I ask,"Is the coffee that you serve your patrons not good enough for you to drink?" I give this place 1 stars because the food was cooked OK and though not great, it was edible and had some flavor and I didn't get sick. I wish I knew there was an outdoor space. . I did wonder why when we arrived there was a line out the door, but we were seated inside right away. PATIOS have free flowing outdoor oxygen! The gravy and biscuits were served lukewarm, the poached eggs were done perfectly, the potatoes were actually OK, the homemade hash was so-so, and a little dry, but otherwise OK. What wasn't OK was the 30 minute wait, the dingy overall smell, the cluttered and smelly interior, and lack of uniformity of staff and attention to cleanliness. A boy spilled a glass of water on the floor and rather than the staff getting a mop to properly clean it, they allowed the boy to use a hand-towel to wipe it up himself and then after he used his feet to clean the floor dry, place the towel on the counter behind the register. I've never mopped my own mess at a restaurant, not from lack of trying to fix my own blunders, however, any establishment should realize that they are liable for any wet floor falls or accidents and want to make sure any messes are properly cleaned by their staff. After my husband and I ate here, I had this heavy feeling in my stomach and he had heart burn. It was a little too greasy for us. I respect that this place is small, located in a small town, trying to make due, but to be honest, it's dirty and pretty poor quality food and service. I hope they can make it better. Sadly, I was sort of imagining Robert Irvine storming the place to "save" it, but that suggest the owners understand it is getting to a point where it needs to be saved. read more