Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

Fantastic massage by Melissa! This is my second visit. First one was good as well but I can't…read moreremember that lady's name. Truly attentive to what you need. Great prices too. The best on hill street!

From the owner: A relaxing and pleasant environment for your comfort.read more

I have to give a special shoutout to massage therapist here Olivia Royster. I've had a lot of…read moremassages over the years, and I can honestly say Olivia gave me the best massage I've ever had. I have scoliosis, and she took such thoughtful and individualized care of my spine. She seemed to instinctively know exactly where my body needed attention, and I walked out feeling relief that I haven't experienced in a long time. Her intuition and knowledge of the body are truly remarkable!! (Plus, the head massage and foot massage she gave were incredible). If you're looking for someone who genuinely listens to your body and provides an exceptional massage experience, I cannot recommend Olivia highly enough. It was truly life-changing, and I'm so grateful I found her!!

The person working here the night we stopped in was so sweet and helpful. Customer service was…read moregreat. The facility is nice. We stopped in specifically to use the salt room rather than the float chambers because winter is hard and my little one has been fighting off the after effects of a nasty bout of pneumonia for a while. I was willing to try anything to help her get rid of her cough. Maybe it is purely coincidence, or maybe this is legit, but she didn't cough once while we were in the salt cave and her cough cleared up and hasn't come back since we went in February. I liked this place because of how peaceful it was to sit in a nice, glowy room and chill out in a reclining chair with a blanket for an hour-ish, but I love that it really seemed to help my little one breathe better. I'm sold. It's also pretty cool that the first person essentially rents the room for $20, then you can bring up to 3 other people and they are only $10 each. Discounted rate so the room doesn't just sit empty with you, nice! I do wish they had a more accessible entrance though, wooden stairs only, so they do not appear to be walker or wheelchair or even stroller accessible.

I received a $75 gift card from a friend and finally decided to use it for a 50-minute classic…read morefacial on my birthday this year. I had pretty high expectations since the service was around $130. The environment was clean, relaxing, and had a nice ambiance with soothing music. My esthetician was a young woman who was very kind and professional. Before starting, she explained a few optional add-ons (for an extra cost), and I agreed to just one. However, the facial itself felt much shorter than 50 minutes, more like 20! While it was somewhat relaxing, it ended so quickly that I almost wanted to ask if the time was correct. With tip, I ended up spending around $200 total, including the gift card, and honestly, it didn't feel worth the price. They also tried a bit too hard to sell a membership, which was slightly annoying. Still, I might go back one day to try a massage and see if that experience is better. Overall, the spa was clean, the staff were polite, and the atmosphere was lovely, but I just wish the facial had lasted as long as promised.

I am not a member but go frequently in south fla due to arthritis. Always a great massage and clean…read morefacility but they push and push for me to become a member!! I DO NOT do memberships anywhere, and thank goodness after reading some of the reviews here!! I always like 1.5 hrs massage and have been cancelled several times with much difficulty to rebook, or they tell me therapist only has an hour available!! Just was cancelled yesterday for a much needed massage this coming Thurs !! I will be looking for a more quality facility with less cancellations and less pushing for memberships!! It's really a shame because I've only had good massages there!!

Hi My friend ,Jess, referred me to Vicki, for hair color, 1st time u never know what u get, I was…read moreso completely , impressed, I return and refer my sister, she is excellent , I'm totally thrilled to find a talented hair colorist

This place is a complete ripoff, I do not recommend it. They charge you double and they only…read moremassage you 1/2 the time you paid for. And then they argue with you if you ask or complain about not getting what you pay for.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

Working in my current profession self care is important. I usually opt for massages quarterly, but…read morethis time I decided to treat my administrative staff with a massage as well. We met as a trio and we're able to let our hair down and experience pure relaxation at Scents of Serenity. I opted for a facial and massage. The 90 minute experience was exhilarating and had me longing for more. Most of the time I've very tense the first 30 minutes of my massage, but at Scents of Serenity I was able to relax and slip into a portal of the unknown for well over an hour. I usually compare spas here to the spas overseas and I will say that this one reminded me of the amazing massage I received in Mexico a few years ago. I will definitely be back and will recommend Scents of Serenity to friends and family!

Such a relaxing time! Love the fruit and free drink. I will note that I would recommend going…read moreduring the day on a weekday. Avoid weekends and post work crowd if possible.

My own and my mother's experiences were perfectly pleasant, thigh different than other escape nails…read morelocations. Were originally went to another location as walk ins for two pedicures, and the customer service attendant called another location who had immediate availability for us (we didn't make appointments so we wouldn't feel rushed during lunch). When we got there, there was a bit of confusion as to whay exactly we wanted, even though we had been called ahead. In any event she chose the milk & honey while I picked the goat milk pedicure. Any time at the other location mom chose that version, they've put actual milk and honey into the foot bath, but not this time. This location simply uses different scrubs for your legs. Lack of uniformity was confusing and frustrated mom who had to ask mess about it. Our massages afterwards were lovely, very relaxing, but when I was waiting for mom to finish in the ladies room, I saw someone else giving the most half hearted massage imaginable. She was doing it one hammered while messing around on her phone for over a minute until I took a picture's -1* for the inconsistency between locations -1* for the "massage" I witnessed Diane and E (something that started with an E) were wonderful stylists.