I was looking specifically for a head and neck massage and came across Spa Soak. Their online booking tool was really convenient and easy to use - you can set up the service, timing, and technician of choice. I ended up going with the 30 minute head/neck/shoulder massage with Marta for $70. They're located in Wicker Park but do not have designated parking, so be sure to leave yourself enough time to find a street spot. It's an old building and kind of reminded me of Aire ancient baths with the entrance being on the side. The waiting room is spacious, with a help-yourself station of free coffee/tea/water. Marta was professional and asked about any areas to focus on before we started. There was relaxing music playing and the massage itself was good. I noticed that since it's an old building, the sound carries and the floors creak a lot but not much you can do about that I suppose. Overall, I would say it's not a 5 star experience but I enjoyed my massage at Spa Soak and would return to try other services. read more

Spa Soak - Massage room (after use) - Day Spas Near Me - Chicago, Illinois

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I had a facial with Nadia on Monday and it was SOO good. She was super knowledgeable and answered all my questions. She said I need to focus more on hydration of my skin and I have been putting an effort in to making sure I am using the correct products. I am glowing!! Recommend times 100! read more

Bad experience all around. Booked a massage for 10am today and showed up on time. Receptionist couldn't find me in the system. I show her the reservation I booked through classpass and she manages to find me. The massage therapist either called off or double booked and my only option is to reschedule. This would be totally fine if they had told me this before I left the house and not at the front desk. She said 2:15pm today they have an opening, ok cool put me in. Just kidding! 2:15pm is not available and they'll have to reschedule me to a different day. I then asked for a refund and she told me she doesn't know how to refund classpass. I had to leave Spa Soak after 15 minutes of just standing there and contact classpass MYSELF. If you can't handle classpass reservations, please take yourselves off classpass. This was a horrible experience and it felt like I was inconveniencing the front desk for a massage booking! Leaving more stressed than when I arrived. read more

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Spa soak, did not disappoint. I treated myself to a facial with Mary and massage with Jen! Mary was very thorough and had great product knowledge. I knew I'd be more relaxed while getting my massage so Mary and I chatted. She was so fun! My massage with Jen was so relaxing, she targeted my problem areas. It was just so relaxing, loved it!!! read more

I unfortunately need to leave a bad review. I received a facial and she was perfectly nice but did an additional add on service without clearly communicating that it was an extra charge. The extra service was a light therapy where I laid there for probably 10-15 minutes while the esthetician did nothing. No hand, head, foot massage or anything. It was uncomfortable. And then was charged for the service that I didn't know was extra. The receptionist was incredibly patronizing, and in follow up conversations with Jennifer, the manager, she would only offer me a discount on a next service rather than a refund. When I requested my money back, she complete ghosted me. Never responded to my emails, didn't return my phone call. I hate leaving reviews like this. I would say the service was lackluster and if you go, I hope you don't need support from management because you probably won't get it. read more

*** EDIT: Jennifer responded to my review, but characterizes what happened as a simple miscommunication. It wasn't. When a client says they're in pain and asks you to reduce the pressure three times and you refuse, that's dismissal at best and hostility at worst. I never asked for a deep tissue massage, and even if a client did, they should be allowed to point out pain and have that be validated and not ignored or gruffly dismissed as "disruptive" to the masseuse. Trying to justify that by saying that massage therapists aren't supposed to interrupt skin-to-skin contact to preserve the meditative experience is disingenuous, because intense pain is clearly an exception. All the 'explanations' she provided in her response should and could have easily been mentioned when I brought up the pain during the massage, but they were not - had they been, there would have been no reason to write this review, which I never wanted to do given my amazing first experience with Quinn! *** I'm sad that I need to post a bad review for this place, since my first experience with them was amazing (Quinn is great, book with her!) - but the second experience, with Jennifer, was so comically awful that I think people really need to know. I booked a 90 minute massage with Jennifer. Things started off normally (she asked me if I had any pain anywhere, etc. - I told her what hurt and what to focus on, and then told me she'd be back in a minute to start the massage). When we started, I felt like she was coming at me at a really high speed (like she was trying to finish as fast as possible) and at a physically painful pressure. I didn't say anything right then because I know all masseuses have different styles, so wanted to see how I felt after settling in. But after five minutes, I realized it hurt too much and there's no way I should let myself be in pain for 90 minutes. So I very gently asked her if she could please move away from that area and reduce the pressure a little. She didn't respond and continued doing everything the same. So five minutes later I said "I don't mean to be a bother but it's still hurting a bit, would you mind lowering the pressure a little and slowing it down?" And she goes "I'm not used to this much direction from clients. You're disrupting this for me". And I say ... "Excuse me?" And she says "Massages are a meditative experience for me and this is disrupting to me". And then continued doing the same super painful stuff was she was doing before. So I straight up said nothing for like ten seconds because I was in disbelief, and then said "l don't wanna be difficult but, if a customer is in actual physical pain then I should get to say that - and I'm paying for this service, so my experience of the massage matters too". She ignores that too, so then I say "In that case can we stop now please"? And she said "Fine with me" and left. I go to the concierge right after and say what happened, and she told me that the masseuse was actually the owner of the place. So I'm like ... "No wonder, she knows I can't do anything about it". I'm betting Jennifer doesn't get a lot of customers who look like me, but treating people like that is not okay. I hope she treats the next customer with basic consideration. read more

My daughter booked me my first massage ever with Jennifer. I have MS and Arthritis, she was very careful and made sure the pressure she was using was not too much and asked if I had any concerns. She hit every spot that was hurting, It was great!!! Relaxing, calming and healing for sure!! read more

The place is disgusting, with filthy sheets and other issues. I arrived 5 minutes early for my appointment (massage and scrub.) Employees were there locked out. They said the lock had issues and the owner knew and refused to install new locks. At 20 after another employee came, wrestled with the lock and opened the door. Desk person had nothing good to say about the owner. A very nice tech led me to my room she said was ready, and I should change. The sheets on the massage table were filthy, filled with oil and smelled terrible. When the tech returned she explained that the sheets had been washed, but they did not have commercial washer/dryers, and that the owner knew about this issue and would not buy commercial machines to get the sheets clean. I dressed and left. read more

To begin, this was my first experience with this establishment. The customer service was excellent, Aaliyah, at the front desk assisted in me not missing out on my appointment 3 times which im ecstatic about because the service was great overall. I came in for a Starter Self-Care package, and though i was able to receive the spa pedi/mani, i was still got a regular pedi/medi due to time constraints. I shall say, I have never been more satisfied with the way my nails come at. Svitlana though under the weight of time, did a marvelous job. She handled my hands/feet with so much care and finesse. I thoroughly enjoyed the entire process. Though, since this was my first time, I was hesitant bc of past experiences, but my anxiety was quell the moment I saw her work. The highlight of the my day was the massage from Joi. I was slightly nervous because I did not know how it would turn out. As she did the massage, my body couldn't help but melt away. Prior to the massage I gave her target areas & she brought awareness to a point on my body that I had no knowledge was so tense. After the experience, I felt like a new person though it was only 30 mins due to time constraints. However, that limited time felt like an hour. The atmosphere was so peacefully, mostly bc i was the only individual there, but i hope to be able to catch another day like this one. This was one of the best birthday gifts I have spent on myself. I'm looking forward to my next experience here & hopefully i get the Svitlana and Joi again! Excellent Job read more

Spa Soak - Standard Manicure/Pedicure - Day Spas Near Me - Chicago, Illinois

Always have a great experience here. Facials, massages, all their services. Highly recommend. read more

Easy online booking, amazing massages, high quality but reasonably priced nails, so clean and comfortable. A perfect day spa oasis in Bucktown! So glad I stumbled on it and keep coming back! read more

I love this place so much!! Been here a few times now. This week Sara did my facial and Joi did my massage. They are both so kind and patient. Really take the time to get to know your body and personalize the treatment for you. My face has been glowing ever since. My range of motion has improved so much. Joi also took the time to talk to me after my session and teach me a few stretches to keep my neck and back loosened up. These ladies are both fantastic. Highly recommend booking with them! read more

Wonderful massage and mani-pedi. Lovely, relaxed atmosphere and excellent service. Perfect spa day.

This was my first visit to Spa Soak. The staff were very professional and courteous. The atmosphere in the room where I received my massage was perfect - calming music, dim lighting, and heated table. I will be back for more! read more

Had a great experience here loved my pedicure with Svitlana she's great highly recommended and the massage with Marta all I can say is OMG highly highly recommend these two young ladies I want to thank you for the great experience read more

Came in for a massage and dealt with Jennifer! She was extremely rude! I don't like her service if a customer stated that they were uncomfortable, why are you getting bothered ? Don't go ! read more

I've been here twice now, both times since the reopening after the long Covid shutdown, both times with a woman named Valerie, both times for a massage and facial. Everyone has been kind, and it's overall a very welcoming environment. The technicians wear masks, as advised by the CDC during these weird times. Val in particular is a super skilled masseuse, and I also really appreciate the skincare advice she has given me during my facials. I highly recommend Spa Soak for both body work and face / skincare. It's a beautiful old building, they have reasonable prices, and the staff and technicians I've met in my two trips have been wonderful. What do you have to lose? read more

Scheduled a massage for 945 am, showed up and waited for 20 minutes and then was told at my appointment time that my masseuse didn't show up today. Absolutely would not recommend unless you confirm with the masseuse themself that they're going to work. read more

Been going to Spa Soak for years. Great service, great environment. Big fan of the deep tissue, but have had most treatments. Recommend highly - great Wicker Park biz! read more

This was my first time at Spa Soak. I scheduled an appointment for eyebrow tweezing and a manicure. I'll start with the location and building first. The location is in a decent spot. There's street parking which sucks, but you might be lucky and get a good spot. The building itself is renovated, and there's people who live in the upstairs. (You can hear footsteps). The walls were super thin. There just needs to be soundproofing. My eyebrows got done first. I just needed to get them polished up. The girl who tweezed them did an okay job. I would've liked more of an arch, plus there were some stray hairs I had to clean up when I got home. The tweezing itself took about 15 minutes which wasn't too bad. Next, was my manicure. I went on a day that was super slow so it was peaceful and quiet in the building. The lady who did my nails took her time and was very sweet. I definitely would go back for her to do my nails again. read more

I have been going to Mary for years for no chip manicures. She is the best! She is very easy to talk to and the manicure lasts over two weeks. read more

Great! I got the body scrub today and I must say it was awesome. I celebrated my birthday with 10 of my closest friends and we all were very satisfied. The services ranged from mani, pedi, scrub, wax and massage. I will definitely be returning, thanks Jennifer you're the best.. Spa Soak Rock!!!! read more

It saddens me to write this, because I was at Spa Soak 3 weeks ago and had a wonderful facial, one of the best I've ever had. The facial I received yesterday from Emily was so bad, I honestly thought I was being punked at one point. I have received numerous facials in my life and many different spas, so I understand there are different techniques and everyone has their own methods, but my experience was so unprofessional yesterday, I felt it necessary to share. Emily takes me to my room and tells me to get comfortable, so I change and hop right into the bed. While I wasn't wearing a watch, I waited at least 6-7 minutes before she came back in. My facial was to started at 1:30 (and was *supposed* to be for 60 minutes). She then tells me everything is totally customizable to my skin, yet never asked me one question about problem areas or even my skin care routine which is a very basic question! She went right in......and to my surprise, she was wearing latex gloves! Now maybe this is normal? I don't know but it's never happened to me? But she didn't even ask me if I had an allergy to latex? What if I had? Once the steamer for my face started, she was doing what I can only describe like sounded like doing the dishes in the same room right behind my head. It was so loud - certainly not a relaxing atmosphere. Only 3 weeks prior, while I had the steamer, the lady doing my facial was wonderfully rubbing my head/neck/shoulders. NOT what happened yesterday. I received no head/neck/shoulder massage. She did put lotion on my hands and wrap them in a warm mitten of some sort. Shortly after that, she put another lotion on my face - and then told me we were all done and my friend (who was getting a 60 minute massage) would be done in 5-10 minutes. I was confused because I was certain I didn't schedule the quick facial? Sure enough, I look at my phone and it was 2:22. So I basically received a 30 minute facial from the time she started. There are SO many places to choose from in Chicago to get great facials & massages and unfortunately, I no longer think this is one of them. read more

I booked a party here for my best friend's bachelorette party. They are well organized, have a lot of information on the website about parties, and Alicia, their event coordinator was very helpful. Unfortunately, people dragged their feet booking their appointments so our party got cancelled, but the spa held spots even past their 2 week cutoff and accommodated appointments for my guests last minute, including some walk-ins. The spa is nice, comfortable, and laid out well and the staff was friendly. Everyone enjoyed their body treatments and massages. However my manicure wasn't well done. My entire nail wasn't painted and I got nicked when she was cutting my cuticles. read more

Without a doubt, the best massages I've ever had. I've been to Jamie Lynn and Marta and each time, they identified places where I didn't even know I was holding tension and worked it out for me. They checked in with me on the pressure, adjusted where I needed and I felt great after each massage. Go here and you'll be glad you did. read more

I've been going to Spa Soak for approximately two years and have had nothing but great things to say about all of the massage therapists and aestheticians. Top notch in all regards. That being said, last week I had a 90-minute Swedish massage with Valerie. IT WAS THE BEST MASSAGE I'VE EVER HAD IN MY LIFE. Truly. 5 Stars and a Golden Crown and a Hi-Five to Valerie!!! read more

Just got back from a pedicure with Svitlana and it was truly an amazing experience from start to finish. I'll tell you why: 1. Talented/knowledgeable staff. Svitlana really knew what she was doing - she was conservative with the buffer after I told her I was ticklish and that I had cut my toe earlier that day, she made sure to regulate the water temperature and told me exactly how many times I needed to run the dryer to put my feet back into winter boots without ruining my freshly painted toenails. People, this is the kinda pedicurist Chicago NEEDS. 2. Ambiance. Spa Soak has calming, ethereal massage music playing throughout the whole place, not just the massage rooms. I was relaxed almost immediately. They've also got magazines and comfy, non-gross-massaging-type chairs (just regular, cushy seats) and plenty of space, and they encourage people with unassuming signage to get off their cell phones. Which is a hard sell, especially when the place is empty, but I appreciated it anyway. 3. Price. It's $40 for a regular pedicure, which is more than you'll pay at your average corner nail salon. But I think it's completely worth it if you want more of an experience than *just* a pedicure. The products (lotions, cuticle oils, etc) are higher quality, the experience is relaxing and zen-producing and it's nice to know your toes are in the hands of a complete professional. Can't wait to come back for a massage/facial/more pedicures! read more

Spa Soak - Day Spas Near Me - Chicago, Illinois

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Amazing pedicure - 1 hour and it was so meticulous! Made an appointment in advance and it began on time.

Let's start by saying YOU NEVER PULL ON SOMEONE'S NECK. My massage therapist Ashley didn't seem to have a clue what she was doing. She pinched my skin, didn't relax me at all, and her technique was all over the place. There was no equal attention to my body. My left foot didn't get massaged, but my right foot did. Also, you NEVER PULL ON SOMEONE'S NECK. Highly disappointed. read more

My wife and I had a couples package and all of the staff members were professional and friendly. We were offered coffee/water while we waited and the pacing was all very relaxed. Highly recommend!! read more

I just want to say I love this place I come here all the time. I love it bc they do everything massage and facials waxing and I can get my nails done and my hair too . I was just reading the newest review and I have to say I always get different people to do my services , bc I work crazy days and time so I get who ever and all the time it's awesome. But if I did not like something I would talk to the desk people first before I write a review bc they are so help-full and Want to make sure you have a great time there. So I felt I had to say something bc they always make me feel better ever-time I'm there read more

I visited this spa a couple weeks ago really excited to finally relax and receive a nice massage. I was very disappointed. I started receiving massages in high school as my parents thought it was a good way to have my muscles decompress and this massage was bay far in the bottom 10% that I've received. The massage strokes were really fast and not relaxing at all. I tried to ignore it and get in the rhythm of the masseuse but it was awful. The entire time I was thinking about how I wish it would be over already. I will not be back and would not recommend. On a positive note the staff is very nice and the spa is lovely, easy to park/access. read more

I would not recommend this spa for a prenatal massage. I came in just to relax- I had no pain or discomfort before going into Spa Soak. The positioning was so awkward with the the pillow and the massage so inefficient that I left with a lot of neck pain and 10 hours later, it's only gotten worse. I have never had neck pain in my life. I have also been really crampy in my upper body since the massage. I am actually worried she was not even trained for pre natal at all. I have come here for facials and have no complaints on those, but for prenatal I'd recommend avoiding here and going to Urban Oasis instead. read more

I chose to come here for one of the $31 "Pretty City Specials" during the month of October. Out of all the spa options I chose this one because of the good reviews of Yelp. I was able to get a parking spot right out front ,which is always nice anywhere in Chicago! The space might not look like much on the outside but it is impressive on the inside. The spa is in a older building so it is spacious, with wooden floors. It truly has some beautiful antique and oldf ashionded character. They have a quite a selection of nice products for sale as well. I might hit them up before the holidays for some beauty gifts. I requested Emily as my waxer, since she had great reviews from other people. She was great! I am no stranger to waxing and this experience was one of the shortest I have ever had. I was in and out in about 15 minutes (tops!). The original price of the "barley there bikini" is only $45 which is a steel anyway, and I got it for the special price of $31! I am very pleased with my service. read more

I was so hoping Spa Soak would be the one because it is so close to my house and has decent pricing. I booked a much needed spa day (facial, massage, and pedicure) and while I enjoyed the facial and massage, I was a little bit surprised by the overall ambience of the spa. Call me a spa brat, but when I do a spa day, I like to get comfy in my robe and slippers, sip on cucumber water, snack on little cookies, and sit in the sauna or steam room or listen to relaxing music before my treatments begin. Spa Soak has none of that. I changed into a robe in the room for my first service, and then they had me change back out of it before my second service. Meanwhile, I could hear a group of guys in the lobby talking loudly and laughing during my entire service. When I came out to sit in the hallway to wait for my next service (no fanciness here people, I sat on a wooden bench with clear view of the lobby area) I am pretty sure the guys were there for the front desk girls, flirting and acting cool. So annoying. The services were nice-massage was good, facial was great, and pedicure was just so so. I guess I expected a little more foot rubbing for a spa pedi. Oh well. Anyway, I haven't been back, and don't think I will be just because I prefer to pay a little bit more for the ambience and relaxed vibe of a full day spa. They have a huge space out front with a bunch of stuff for purchase, which would be perfect for a little locker room/changing/sitting area but I guess their retail area must be a hit. read more

I came to Chicago for work and I was looking for a nail salon near where we were staying. I was really pleased to find Spa Soak. My manicurist Svetlana did a fantastic job and was very personable. I visit Chicago twice a year for trade shows, so I am happy to to have found a go-to place. read more

I haven't been here for awhile, but I don't always pamper myself with facials often enough either. Soooo glad I finally booked one and I was recommended to Kaila because I mentioned I have eczema when I booked the appointment. She was full of information & recommendations for me. When I first got on the massage table I was psyched that I was laying on top of warm padding and then was offered the rolled pillow to put under my legs. I was ready to take a nap with this comfort level! Glad I didn't actually fall asleep though because this whole experience was Ahhhh-mazing!! You get all different serums put on & massaged into your face and gently taken off with a hot towel which gets wrapped over your face for a gentle steam. The different smells of each one were either soothing or invigorating (that's the word that came to mind haha because that's exactly what it was ! LOL) It was also my first time trying a jade roller on my face. It's a cool feeling (temperature wise) but you can tell your aesthetician if you don't want it. It's good for circulation and helps the serum to penetrate into your skin. If you're into the extractions, which I am, this is part of this facial. I love when they get the yucky stuff out of my pores. So satisfying (& to be done safely because we all know we shouldn't be doing it at home where you can end up scarring your skin). At check out I was able to chat with Emily who I didn't have to a chance to chat too much with when I checked in & she was super nice! We exchanged some stories and had some good laughs! I just really enjoyed my visit! Such great energy and I guess most important, I left relaxed & my face felt so clean & dewy! A great start to winter and the dryness. Will definitely have to come back & perhaps try a different facial. * I should note that I got the Essential Facial & I was also offered tea which was an added touch to the visit. The smell of this was also a great start to the adventure! read more

My visit this week was the straw that broke the camel's back. 1. I'm so tired of coming in and dealing with such a rude front desk attendant. We all have stressful days, but the folks that come here, are looking for solace and a place to relax. We don't need RBF and passive-aggression. 2. My massage therapist didn't seem experienced at all, and I believe was chewing gum the whole time. Fast forward two days later, and I'm in pain. This has never happened before. I've come to SS for about three years and I really enjoyed how it used to be. I would ask for my money back, but since they don't have an email address on the web, nor front desk staff that will answer the phone nicely, I guess I'm SOL. read more

Finally used my gift card that I was given almost a year ago. I have NO idea why I waited so long to use it! Had an hour enzyme facial with Angie and it was heavenly! Angie was very friendly and knowledgable and the facial was awesome. My skin has never felt or looked so good and I was so relaxed when I left. The hand/elbow/neck/shoulder and face massages all definitely did the trick! And the little warmers they put on your hands after they moisturize the crap out of them? LOVE 'EM! The salon and is very stylish and the decor immediately puts you at ease. It is a little noisy in the rooms-there was an out of town child running around in the apt above the room I was in (I was told this never happens) and you can hear the occassional street and el traffic as well, but overall the environment is peaceful. Staff is very friendly and unpretentious. I was able to enjoy my treatment without feeling pressured to buy any products afterward. I can't wait to go back again! **FYI-no tips can be put on credit cards*** read more

I had a prenatal massage and body butter scrub. I loved the body butter scrub, but really didn't enjoy the prenatal massage. My masseuse was fairly robotic and not very communicative. The oils they used were unscented grapeseed oil and when I asked for aromatherapy they refused because there was alcohol in it? They never asked if the pressure they used was appropriate either (it wasn't and I was too nervous to ask for them to adjust). Finally, they were unaware or didn't care that I had multiple services and did not offer me a bathrobe, just instructed me to get dressed afterward even though I was going to get undressed a few moments later at my next session. It was overall a very awkward experience. read more