What can I say? There are a few honest service providers out there and Justin is a good example of this. He was not only clear and transparent about the work that needed to be done on my spa, but he also ensured he showed me what the problem was once he figured out where the leak was coming from and the type of work and parts needed to mitigate the problem. He ordered the pump, replaced it and had my spa acid washed. Days later, I realized the water continued to drain (as it was doing before he replaced the pump) and he came back immediately and informed me that the pump was defective and needed to be replaced by manufacturer... all parts and labor were 100% under warrantee. He not only reordered new part, he came back, helped me with two other items I needed fixed, which he did at no additional charge and when I asked if he could have the debris cleaned after the replacement was done, he didn't even hesitate or think about it twice, he just did it, because it was the right thing to do. Thank you Justin and team for your work and for taking care of my spa... I know it still has another 5 years of working condition, and I owe it to Spa Pros! I highly recommend this business for repairs/wash/draining services to anyone with a prefabricated above ground jacuzzi/spa. read more

Spa Pros - Zen garden jacuzzi/spa in North Hollywood - Pool & Hot Tub Service Near Me

Great job Justin! He ordered, replaced our pump, and got our jacuzzi going again. Very professional job with reasonable pricing. Misty in the office is very kind and helpful too, Thank you! read more

It's amazing to find a team that is as talented as they are hard working. We have used Spa Pros for many years and am extremely thankful that they are as trustworthy as they are punctual and professional as well. They were kind enough to come out late in the evening this week to fix a spa for an event we are having and as always they delivered!!! Thank you and the tremendous team! read more

Couldn't be happier with the service we received on the repair of our hot tub/spa. Justin knows his stuff. We had an issue after he left but once I called and spoke with Misty, Justin was back at the house and had the problem fixed in 15 minutes. Couldn't recommend them any higher! read more

Update: Our pump that was installed about 10 months ago was having some issues this month so I called Spa Pros to come have a look. Justin who serviced our spa and installed the pump found the issue and determined it would need to be replaced. There was no service charge because we were still within our warranty, which was a pleasant surprise. Within hours of my appointment, I got a phone call from Misty at Spa Pros and she let me know a new motor has been ordered and will be installed at no charge, covered under our warranty. She had our appointment set up for the following week. Today was our appointment and Justin arrived and got right to work. He installed our new pump and apologized for the inconvenience and had our new pump running within 30 minutes. He was very professional, always leaves a clean work space, and he was so nice to my Labradors who wanted to be right next to him every second! I highly recommend Spa Pros if you're in the area looking for a hot tub repair. I wish all local companies were as friendly, professional, and accommodating as this company has been to our family. read more

Spa Pros - Spa - Pool & Hot Tub Service Near Me

Save your money and nerves ,they don't know anything about jacuzzi,they don't even deserve a one star . They came to my house for service twice. First guy filled the jacuzzi putting the hose in the middle of jacuzzi with high pressure,instead of filling from filter side so consequently jacuzzi got air lock. Second guy from same company did even worse he burns the circuit board . They are nothing but destroyers now I have to change the whole control board which will cost me 656 plus shipping . Save your self the headache don't use this company. read more

Spa Pros - Pool & Hot Tub Service Near Me

I have a 5 year old Outdoor Jacuzzi spa. It has 2 pumps, 1 failed. I called Spa Pros and within a few days they came out to do the inspection for a $65 fee that will go towards the job in case I hire them ( completely understood and fair). Justin came out, he was within the 2 hr time frame scheduled ( they also called me 30 minutes before his arrival as I requested, which was very helpful). He followed all the COVID-19 procedures and was very courteous and professional. He gave me the price to replace the pump. Since he needed to order the pump he scheduled the repair for 2 weeks later. Came on time again (2 weeks later) and replaced the pump and everything was working great. A few days later I noticed I'm losing more water than usual, I called them again and they came to see what was the issue. We then found out that a pipe was leaking ( damn you rodents...), they quoted me $250 to fix it ( I felt it was a bit too much since it was only 1 little vinyl air pipe ) so I asked if they could do it for less, They said they'll do their best. he came back and fixed it and eventually said he won't charge me at all! Wow that was a nice gesture, I already agreed to pay $250 but he still didn't charge. You definitely earned a customer and I will highly recommend you to everyone I know. Thanks Justin and Spa Pros read more

Our spa was no longer working. At the beginning we thought it was a problem with electricity so we called an electrician who said it was a problem with the spa. We called Spa Pros and they came out within a couple of days. Justin came out to the house with a mask and abiding the social distancing rules due to corona. Was extremely helpful, knowledgeable and professional. He quickly diagnosed the issue as a broken heater which he replaced the same day and got us up and running. We will definitely use them again and would highly recommend them to anyone looking for knowledgeable spa and pool professionals read more

The best Spa Repair and Maintenance Company in all of Southern CA hands down!! After having gotten the run around or no return calls from three other companies and being very frustrated I called Spa Pros. Immediately Misty answered the phone and within minutes said they can repair my spa and asked me to send a picture of the pump or I could have a tech come out to look at it. As I knew the motor was blown I opted to send a picture. She then responded Justin would be out within a week to repair the spa and the motor was available and being ordered. This after the last company with fairly decent but not great Yelp reviews said the motor wasn't available at all. Sure enough Justin showed up a week later as promised and was not only impeccable in his expertise and service but a really nice guy. He explained everything and never rushed. Also gave me great tips. Then to top it off there were no hidden fees and he was true to his word. It felt great having top notch customer service from the first call onward, but also helping a smaller company out with affordable rates and high quality service. I cannot recommend this company highly enough!!!! Thank you Justin and Misty for everything. You could teach your competitors a lot about running a high quality spa repair and maintenance company with great customer service. read more

Great company. Efficient and timely service. Justin is very helpful and a great guy. Will definitely recommend and use in the future.

Great people and great prices. Very honest and reliable.

I decided to fire up my spa after years of inactivity and Justin was right away able to figure out the root of the issue. He and Misty were super kind and helpful throughout the entire process! I highly recommend calling Spa Pros for all your spa related needs. read more

I've been using Spa Pros for the last 4 or 5 years now. Everytime they come through for us. Everytime! They show up when they say they will. They fix the problem whatever it is, and they do it for a fair price. If you're a home owner like me, you've got to keep up with things or your house will start to go to sh#t. I can fix some stuff myself, but fixing the spa's ain't one of them. You need a company like Spa Pros on your side to keep your spa and pool up and running. If you need a Spa/Pool Guy, Justin is the man! Highly recommended. read more

I have been having problems with my spa for months now and no one has been able to fix it properly. This guy Justin at Spa Pros was great. He doesn't sell new spas, just fixes them, so when he says mine is not worth fixing, I believe him. He came out to evaluate for free and didn't charge me when I asked him to drain the tub (cover is ripped, so water got inside with all the rain). He also properly explained things that happened in the past... water too hot, water not circulating, breaker being tripped, etc. it was like he knew exactly what was happening the last 4 plus years. Don't waste your time or money with anyone else. This guy knows what he is doing. I highly recommend. read more

Can't agree strongly enough about the really great people at Spa Pros. Misty was exceptionally generous with her time and then, when Justin came out to see my jacuzzi, he was so helpful. He gave me a ton of advice and information. These people are smart. They could have milked me for money but, because they didn't, they'll have my loyalty for as long as I have a spa. As good as professional service provision gets. read more

Highly recommend Spa pros for all your hot tub needs. Justin got my spa to heat up again.. and fixed a separate problem on the spot. Great peace of mind and great customer service. Will definitely call back again for future services. read more

We'd like to thank Spa Pros and especially Justin, for the excellent care and service to our spa. He knows his stuff and did a great job. Misty, in the office , kept us informed and up to date regarding scheduling and was so nice to work with also. We'd definitely would recommend Spa Pros to anyone who needed spa service. And wouldn't hesitate to call again if we had a need. Thank you so much. read more

We are very happy with the repairs. Justin was very professional and knowledgeable, he even taught us how to monitor and maintain our spa. Price was reasonable and the job was completed on the same day. We will be using again if we ever need repairs, and we highly recommend. read more

My 28 year old Cal Spa needed a lot of attention. Justin came by and showed me what a changeover to a digital, computer-controlled system would do to bring my ancient unit into the 21st Century. My heater, thermostat and light also required an upgrade. I authorized the work and in a short time he returned and did a serious number underneath the hood of my spa. Got it all working but actually returned the next day to make sure all was well. Can't expect better service than that! read more

Misty returned my call within a couple hours even though she knew that my problem required a different industry to solve. She spent 10 minutes on the phone helping me understand my own jacuzzi setup and what I needed to do next. She even gave me a referral for a good next step to try. All this despite knowing I wouldn't become a paying customer. Wow! I will definitely come back in the future. read more

Fantastic service! Nicest people. Justin is so knowledgeable, honest and fair priced. Misty is so on top of it. This is my spa repair company now! No question. Highly recommend. read more

Small, local business that does what they say they will at a great price. What more can you ask for? Justin is my go-to guy for hot tub maintenance from now on! read more

Great guy! Great explanation of what was wrong! And great service! 100% recommended! My problem was electric and he knew how to fix it. Thanks you, Cam read more

We used Spa Pros when we bought our house to confirm whether an older Jacuzzi was in working order, and their diagnostics and advice were on point. Recently, we had them come out to do a full service and acid treatment, and the tech took his time to explain the status of the spa, both good and bad. Other companies tried to urge us to do a full-spa replacement for $15,000. Spa Pros did a treatment, let us know which parts were working very well and how much life was left, as well as what needed to be fixed. We have a couple heater parts that need to be fixed, but Spa Pros gave us a reasonable estimate for parts and labor, and we are proceeding with them for the work. We found them honest, professional and reliable. Highly recommended. read more

Spa pros is the best! Thanks for making our spa enjoyable!

I can't say enough good things about Spa Pros and Justin. This is an honest, upfront business operation. Before reaching out to see Spa Pros I had requested a quote from a couple other local companies who had decent reviews as well. It was a hassle to make an appointment with these companies and while I understand they were busy due to the holiday season it just never seemed work out. The first time I called Spa Proz I had a confirmed appointment and Justin showed up promptly. He diagnosed my issue and within a few days I was back up and running like nothing was ever wrong. I feel his prices were decent and we made good conversation while the repairs were being done. I highly recommend these guys read more

I've used them over the years and can not be happier with their service. Very fair prices , kind service people and expert quality work. I highly recommend them. You will be very happy. read more

Spa pros Rock! They are Honest, reliable, And friendly. I have used them twice and will recommend to others. Dave and Nancy read more

Justin is amazing. He totally rescued my spa. Fixed the pump, put in a brand new super big heater, and did a whole bunch of trouble shooting of our electrical outlets and fuse box to find out why the spa was tripping the circuits. He fixed EVERYTHING and now I don't need to call the electrician either because Justin was honest enough to tell me what was up with the electrical. THANK YOU!!! He also schooled me on how to take care of the water PH etc. which was why I had trouble in the first place...I was using way too much chlorine and I corroded the parts!!! He's the MAN! Super nice guy, very sweet with a great personality, a joy to work with and the best prices in town...I mean that!!! You don't need to shop around and get a bunch of estimates because Spa Pros are the best work for the best price. You will love them! read more

Spa Pros is awesome! Not even kidding when I say Justin is one of the best technicians I've ever had for anything. He's super nice and GREAT at his craft! read more

I think the guys who work at this place are probably very good. I'll never know because the woman that answers the phone is liar and either does not write appointments down or doesn't care. I made an appointment and they left me waiting. When I called, she gave me some story about how that week none of her messages went through. read more

Spa Prosis fantastic! I had to reschedule a couple of times, they never sounded like it was a hassle or gave up on me lol. Misty was so great, very friendly and patient with my zillion questions and super knowledgeable. They also didn't charge me for the diagnostic when it turned out to be something super simple. And the detail was nothing short of miraculous! The spa had been turned off for two years and the water had just been sitting in there, it was super rusty and basically all around scary. He did an amazing job deep cleaning it and now it looks practically brand new! Did I mention the spa is 19 years old too? We've gone in it every day now and are so happy Spa Pros was able to bring it back to life! Highly highly recommend! read more

Justin is so great! Friendly, efficient and incredibly knowledgable--he's the Spa Whisperer for sure! Misty has also been communicative and attentive whenever I've called or emailed. Will definitely count on the Spa Pros team to help keep my spa up and running! read more

From my first phone call to inquire about a new spa heater to instillation, Justin was phenomenal. He answered ALL my questions and truly educated us on the process. Justin went over and above expectations when he came out to install and was extremely patient with us. I would highly recommend Spa Pros to anyone out there. Thanks! read more

Justin is the Bomb! Hes great. He is HONEST!...polite, warm, smart, knowledgeable. If you have issues with your spa, make the smart choice and call Justin and Misty! You'll be glad you did! read more

I highly recommend Spa Pros. They've been servicing my spa since 2012. Misty and Justin are extremely knowledgeable about spas and just very cool people. read more

Justin gave me the best advice about the swim spa we purchased. His opinion is worth far more than the price spa pro's charges for a service call. Tough to find any professional out there today who delivers value far exceeds the price tag. read more

These guys are the best. I had given up on repairing on old spa that came with a home we purchased last year. Got it running and working in a couple of hours saving me a boat load of money. Honest and experience service! read more

Called MIsty to set-up an appointment on Thursday Justin came out Tuesday closer to the 1 PM beginning of the window than the the 6 PM end of the window. He diagnosed my problem - a bad GFI inline to the plug. Gave me an estimate, left to get the part - basically upgraded my power outlet and I was up and running in less than 2 hours. I've found my spa service home. They're just fast, easy and reasonable. read more

Very reliable and honest company and owners. I have known them for over a decade and have only good things to say about them. They're hard working serious business people who will do whatever it takes to make sure their clients are well taken care of and satisfied 100%. I have seen some of their jobs and they're downright spectacular. They can do low end and high end projects too, so if you have the money to spend they can do almost ANYTHING for you! I've seen their fb posts too, Spas to dream about. ;-) read more