On the 27th of July 2022, I received filler/botox injections. The procedures were performed on my cheek bones, lips, forehead, and in between my brows. My financial limitations were expressed the entire time, but I was coerced that I needed way more filler and botox than I intended, in order to get the results, I was wanting. I trusted the technicians and other workers at Bella Spa because I was promised on multiple occasions (Witness supportive evidence provided upon request) that the result of the procedures would be the enlargement of my upper/ lower lip, removal of wrinkles, in between my eyebrows, forehead, and my smile lines. Along with making my cheekbones more prominent. Immediately after the procedure, the technician who performed the procedure, as well as another technician, confirmed that the botox/filler injections were not "...performed according to company policy..." and a statement was added, "Yeah I should have added more filler/botox in certain areas, but I just evenly divided up the syringes." While still on the table I asked that she make it right and fix it. Another statement was added "That I would need to purchase another syringe." I had repeatedly requested that the injections that were performed be done in the original-desired outcome that was promised. These steps were not met or even attempted, and I was denied any further corrective actions by the technician. I continued to call the establishment to request that the procedure be corrected while the results of the filler/botox injections worsened over time. Again, my multiple requests were denied. The only feedback I received was to "Come back and purchase another $1000 syringe." so that they could attempt more fraudulent work. I disputed the charges as 'fraudulent' and 'a misleading product' with MasterCard. MasterCard reached out to the establishment and Bella Spa provided false information about their actions back to MaterCard. This resulted in my card being re-charged in the amount of $1677 for the fraudulent injection procedures. I am requesting that the charges be returned back to my card immediately. Fraudulent behavior will not be tolerated, and my reliance on the BBB to uphold such decency is paramount in this scenario. read more