I strongly advise potential customers to proceed with extreme caution when dealing with Wise Pool &…read moreSpa. In June 2022, I signed a contract for a residential swimming pool project and paid a deposit. The agreement was contingent upon securing financing. Despite repeated efforts over more than three years, I was unable to obtain financing and formally canceled the contract on December 15, 2025. No construction work was ever performed. In addition, I personally paid for all permits, permit extensions, and design expenses related to the project. Despite providing documentation showing financing denial and making multiple good-faith requests, the company has refused to refund my full deposit. They have offered only a partial refund, even though the project never moved forward and no services were delivered corresponding to the funds being retained. I was transparent throughout the entire process regarding my financing status, yet that transparency has not been reciprocated since cancellation. Retaining a large deposit under these circumstances is deeply disappointing and, in my opinion, unfair to the consumer. As of March 2026, this matter remains unresolved, and I am pursuing formal complaints and legal options to recover my funds. Consumers should carefully review contract terms and fully understand refund policies before committing to any agreement with this company. Monique

We haven't even purchased our pool yet but on Customer Service alone they get a 5 star! We were…read morewelcomed with a huge smile and great personality!! My son wandered outside and the lady helping us stopped talking to let us know, that's an added plus someone who cares about kids and not al about $$! We were very impressed with her knowledge and recommendations on the difference in pools. Again not trying to sell us the most expensive one but the best one for us! Can't wait to get the ball rolling

Choosing Mazariegos Brothers to renovate our pool was the best decision I made as a pool owner…read more From the very moment we first met Elmer, and he proposed his solutions, we knew we would be in good hands. In fact my review today is to convey to other perspective customers that Mazariegos Brothers truly performed beyond every expectation. I believe much of our great experience was because of Mazariegos' culture of caring and appreciating their customers. Elmer was onsite everyday to follow-up with the crew and keep us posted on the next day's events. The workmanship and attention to every detail was outstanding, and at the end of the day the crew left the worksite better than when they arrived. A+++ to Mazariegos Brothers. Thank you for taking great care of us!

What we thought would be an easy project to replace a skimmer, turned into a major project when we…read morefound out we had several leaky lines in our pool pipes. We ended up deciding to replace all the pool pipes and deep end drain. During the process, we also decided to replace several concrete pool deck slabs. Magerrios Brothers were awesome during this whole process and pivoted with us when we made the changes. Jason Fach was our project manager and was super responsive with any questions or concerns. All the people we dealt with were friendly, professional, and helpful to make this an enjoyable process. The project is now complete. The pool is closed for winter so we'll find out how well the pipes work in the summer time but all the pressure testing went well. The concrete slabs look great. We wish we could have done the whole pool deck since now we have weird patches with new versus old, but that was all we could do at the moment. We look forward to contracting again with Magerrios Brothers to renovate the inside of the pool and hope to get Jason again for our project manager.

I have been a client of McConnel pools for 9 years. They have never let me down!…read morethey have managed my pool beautully, taken care of any malfunction in a timely manner and have always been polite. So glad I can enjoy my pool without worry. Thank you, McConnell Pools!

A guy who answered the phone call was very arrogant and demeaning after I got the bill in the mail…read moreand explained to him that the tech used my products. I had McConnell Pool come out to take a look at my pump and pool. I was informed that my pool PH was good and he wanted to add some additional products to the pool, for algae. One of the techs, added the products that I had outside (because he only had a small amount of chemicals in his truck-so he used mine) and I was charged for "their" products...the pool tech told me that he wasn't going to charge me since he only had a small amount of product to put in my pool. Well when I got the bill in the mail, I was charged for a product that "I" bought and their tech used. No apology, just attitude from the guy who answered the phone. So, I won't be calling them anymore! Oh...the best part is, the tech told me that my pump was fine, guess what? It's not! Thanks for NOTHING!

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

I've used Top Line Pool for the last 18 years, also "inherited" from the previous owner. Over the…read moreyears, they've handled openings, closings, repairs, and painting my pool. The owner Charlie used to live in my neighborhood and everyone with pools uses his company. Charlie, Vickie, and the other staff are super friendly, highly educated in everything pool and spa related, and professional. I couldn't imagine going anywhere else. I look forward to summer just so I can see them every week when I get my water tested.

Top Line is my favorite pool store. Vicki and the other employees always provide me with excellent…read moreservice. They are friendly, knowledgeable, and always willing to help with any pool issue I have.

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.

No consideration for surrounding neighborhood. Trucks have leaked oil all over the street. Parking…read morein neighbors yards. Spraying chemicals that kill grass and animals. Plenty of other companies that actually take pride in their work. Avoid!

This has been the worst experience ever. First it took them over 2 months to deliver my furniture…read morethat I had paid for. Then when it finally come they send the wrong color. Now i have to wait 2 weeks for them to deliver the right color. Guess what, they sent thr wrong color again. Now I have my furniture and my recliner has been stuck open since February 2026 and I paid for the sorry Goof Troop protection plan (trash). It took them 3 months to send the part to repair the recliner (still not repaired). They did not send all the parts. Now I guess im supposed to wait another 3 months before they send the part. I WILL NEVER PURCHASE FROM THEM AGAIN. I REGRET PURCHASING THE SORRY PROTECTION PLAN. At this point I should just purchase another recliner from somewhere else. Really Disappointed in the service.

I visited Ashley and Regency twice before coming to Bob's from advice from a friend. I was greeted…read moreby Mary and I explained exactly what I was looking for and she kept EXACTLY to my needs without showing me things that wouldn't make any sense. She spent about an hour with me and didn't give me any push back when I wanted to go home and measure and think more. I came back the next day with my husband and texted her before I arrived so that I could meet up with her again. Little did I know that she actually came in on her day off to help me!! She showed us both the couches on our list again and after struggling between two that we liked but each having different pros/cons, she showed us one that was slightly more than the budget I gave and it checked every single one of our boxes. She was straight forwarded and not pushy at all. The process was absolutely incredibly easy and I highly recommend visiting Mary David if you're looking for any furniture!!!