I hate to be *that* person, but I really wish I could give this place zero stars.
I came to this place for the first time in probably 3 or 4 years. My mom visited over the summer and was surprised to see ownership changed and the place really, really cleaned up - I'll give this place that. Impressive revamp, comfortable, bright and fun music on the radio. That's all it has going for it. My hopes were high, as my mom seemed to have an okay experience, although she only ever gets pedicures and I've been getting gel fills for almost 2 years straight.
The only reason I gave this place a chance is because my usual place is always so unreasonably busy and it's about a 15 minute drive from my house. I thought, let me try the place that's less than 5 minutes from me. Can't be that bad, right? Wrong.
As previously stated, ambiance is very cool. I was impressed by the changes. I went in for a pedicure and gel fill. Pedicure was fine. Mediocre. I don't ever ask for much with one and really only get them every other month. I got the most basic one and still, it was just that - very basic. And somehow, the color showed up different on my nails than what it was supposed to. But okay, fine. It's December, no one is really seeing my feet anyways. The thing that bothered me the most about the pedicure was the fact that the woman who did it started blowing on my toes to get them to dry...? Have we learned nothing since Covid happened? I thought it especially strange considering they knew I was staying for a gel fill...I'll be there at least another 45 minutes, it'll air dry!
Then the gel fill came. My nails were in decent shape, even after having the previous gel on for 3-4 weeks. Nothing had chipped, nothing was coming off, (again, why did I leave my old nail place again?) I thought this would be pretty easy. Everything seemed pretty standard, although odd that they didn't ask if I wanted my nails shortened a bit. Fine, no worries. The trouble began when paying. $90 for a basic pedi and fill. $90?! $30 for a pedicure (or so I thought) and it should have been $45 for a gel fill, according to the menu. Okay, fine, I let it slide but it really bothered me as I went home.
Fast forward to 4 days later and my middle nail completely cracked off and injured my nail bed when I was (I kid you not) pulling blankets up in my bed. I was so frustrated. This never happened to me anywhere before. I ended up going back at the end of the week to get it repaired. I had explained to the same guy who did my nails the first time what happened and he totally remembered doing my nails just days before. And guess what...they still had the gall to charge $7 for a repair. It was a week later that I came in and you're going to charge me $7? My other place charged NOTHING for a repair. I had asked the manager about why they charge for a repair AND why I got charged so much for a fill and he gave me some run around about having longer nails (which they didn't ask if I wanted trimmed, but I now assume they would've charged for that too) and the shape of my nail. They're almond shaped. Always have been and I came in with that shape...they hardly had to do ANYTHING to shape them that way again. I paid, again, and left. Told myself I would not be back.
The very next day, my thumb nail broke off from me doing nothing and it had started cracking right in the middle a day or two prior. As of today, my ring finger nail cracked by the tip when I put my hand in my pants pocket and I went and trimmed it off so it wasn't jagged anymore and now it looks out of place because it's round and much shorter than the rest. Needless to say, the nails I wanted to look nice for Christmas will not look nice for Christmas and I will happily drive 15 minutes and wait 45 minutes to get my nails done at my old place again very soon.
I also now know why this place never had anyone but employees inside. What a colossal waste of money. read more