I've been to The Home Depot several times for home projects, and this visit really stood out…read morebecause of the customer service. ::Experience:: The store is large and has just about everything you need for home improvement projects. The aisles of tools, hardware, paint, and gardening supplies, etc. ::Customer Service:: Thomas A. from the Hardware Department made this visit a great one. He was friendly, approachable, and genuinely helpful from the moment I asked for assistance. Instead of simply pointing me toward an aisle, he took the time to answer my questions and made sure I found exactly what I needed. It's always refreshing to come across an employee who is knowledgeable, patient, and enjoys helping customers. His positive attitude really stood out. ::Rating:: 4 stars for Thomas and the excellent customer service he provided. ::M's Notes:: - pParking lot

Gregory at the Monrovia Home Depot provided some of the best customer service I've had in a long…read moretime. He went above and beyond to help me find everything I needed, answered all of my questions, and never made me feel rushed. He was knowledgeable, friendly, and genuinely cared about making sure I left with the right products for my project. It's not often you come across someone who takes that much pride in helping customers. Thank you, Gregory, for making my experience so easy and stress-free. Home Depot is lucky to have you!

Good selection of appliances Fast checkout and loading…read moreStaff were helpful and friendly

I bought a refrigerator from the Lowe's Outlet, and the entire experience was absolutely…read moreunacceptable. When the refrigerator arrived, it had electrical wires hanging out and was visibly damaged, to the point that the delivery crew refused to complete the delivery. We then had to waste our time driving back to the outlet to find another refrigerator. The only replacement they had available was in even worse condition. Despite the additional damage, they refused to offer us even a small additional discount. We also found another unit with a yellow tag that we were interested in, but they flat-out refused to negotiate on the price whatsoever, even though these are outlet appliances with obvious damage and there is clearly some flexibility in pricing. What makes the situation even more ridiculous is that we were charged an additional one penny for delivery. Yes, one penny. After we had already wasted our time, gas, and effort dealing with an appliance that Lowe's should never have attempted to deliver in the first place, they somehow thought it was appropriate to charge us an extra penny for the replacement delivery. We ultimately had to take a refrigerator that was significantly more damaged than the original one, after making an unnecessary trip back to the store and spending additional time and money because of Lowe's mistake. The way we were treated was extremely disappointing. We felt like our time meant absolutely nothing to them and that we were being treated like garbage. There was no meaningful effort to make the situation right, no reasonable accommodation for the additional damage, and absolutely no sense that they valued us as customers. This was one of the worst customer-service experiences I've had at Lowe's. The entire situation was frustrating, wasteful, and completely avoidable. If this is how the Lowe's Outlet treats customers when its own damaged merchandise causes a failed delivery, customers should seriously reconsider whether the small discount is worth the aggravation.

I'm used to buying all kinds of tools. One of the best warranties I realized is with Harbor Freight…read morethe management stays on their word and marksmanship, which allows the customer to get to know the good quality merchandise that they get as well as employees that they get to know you General manager by the name of Richard is an outstanding business oriented and a good salesman as well as Art the assistant manager All the ladies that worked there throughout the store, dealing with a cash register they are so nice, polite, and they all have charming personality. Not to forget they know the Tools products. If you ever need anything or something for your car or any power tool that you can think of, don't forget to stop by, especially when the sale is ongoing

What happened to the store? Walked in, selected a few items. Prices reflect the price of diesel,…read moreplus another healthy markup. Are Monrovia/Duarte rents that high now? Two registers open, one with some perpetual return, no acknowledgment from the staff as two people tried to navigate the register. Unsure what queue to stand in, ended up doing the courteous thing and waiting behind someone else... Only to have other customers just walk up to the other registers, and despite the cashier making eye contact with me, gave me the virtual, screw you by ignoring me and waiting on other people who clearly cut me off in line. It's too bad, the store is really convenient to me, and I came here for lots of stuff. Corporate doesn't give a sh*t, because they seem to understand I'll just go to the Pasadena or the Covina stores ... funny thing about that? The staff at each of those stores is A+. But this place is off the rotation. In the world where nobody seems to want to work anymore, and customer service is dead, it wouldn't cost management too much time or resources to train your front end people on how to close the deal. Keep it up, and Vallarta supermarket that's going in as an anchor tenant will end up with a new neighbor across the parking lot.

i bought a new water heater bradford white from them on sat aug 15 and bought all supplies over the…read morephone.jaime helped me very courteous and super professional.all supplies werw delivered to my house in arcadia within 25 mins.gentelman who came to drop off stuff very courteous explained everything in detail to me.i would highly recommend them for all your plumbing supplies.

Managing properties isn't easy, and sometimes you need items asap, like a water heater for…read moreinstance. After calling some people who can install a new one, one of them mentioned PWO, a place I've never heard of but driven by so many times. I called this place and they actually have this certain item I need in stock, something neither giants like Home Depot nor Lowe's carry in their inventory without having to wait weeks for shipping. My calls in to inquire and visit to the store to make the purchase have all been met with great customer service. They took the time to ask questions, explain the warranty and even voluntarily called the vendor to make sure it's a good fit. Try getting that kind of service from Lowes. If you're in the market for a water heater or other plumbing supplies, give these guys a call first. They are very helpful, friendly and knowledgeable. I'm glad I found them.

Such a blast from the past to shop at this old school hardware store! Everything a homeowner needs…read morecan be found at this store and then some. The staff are so friendly and had no problem using my coupon for 20 percent off coupon. I will be back for the value to the community that it serves.

That store you walk into where the people working there are so ridiculously friendly and…read moreaccommodating, you feel like an idiot NOT buying something, ha. We stopped in because, man, do we LOVE a good hardware store - and THIS is a GOOD hardware store. It's got the menagerie of countless shelves of nuts, bolts, wires, tools, paints, connectors, pipes, fittings, gadgets, bulbs, garden tools, holiday surprise stuff...I mean, Arnold's is exactly WHY we love a good old fashioned hardware store...it's like a slice of Americana. Old-timey and friendly in just the right ways with a super knowledgeable staff, just waiting to chat with you and answer a question. Wifey and I highly recommend this place. If you're a local, consider yourself lucky. If you're not, maybe consider a move to Sierra Madre just so you can have these guys nearby.

A&A is the best place to get materials and tools to repair or build with real lime plaster. If…read moreyou're looking for Diamond, Imperial, or Structolite this is the place. They also stock plaster bonding agents like Plasterweld, and have a decent selection of trowels, floats, hawks, and the other tools to get the job done right. Also they've got modern metal lathe, which is a good substitute for the the old cedar stuff. In addition, they have a wide selection of sheetrock and sheetrock compounds, although that's not really my thing. They sell to the contractors as well as retail folk, so they can get a bit busy. A good place run by good people.

Bought material, waited exactly half hour only for them to tell me they don't have it. Went to the…read moreoffice for a refund. And he had me wait until he took care of 3 other people. Forklift guy was doing all the hard work by himself taking care of like 7 of us waiting outside.

I went in to this Monrovia store early as the first customer, and Joey immediately welcomed me with…read morea very friendly greeting. I told him I was looking for paint to cover graffiti on stucco and showed him a piece of color sample from the wall. He used the computer to color match. However, after applying computer matched paint color and blow-drying the paint, he rejected 2 batches, because he felt neither was close enough to the sample I brought in. During the process, professional customers started streaming in and he didn't not put down my order. Instead, he asked his associate to help other customers while continue working on color matching my order. He knew I was only going to order a single gallon of the most budget friendly line of paint before I informed him, but he made me feel that I am valued as much as those professional customers who ordered buckets and buckets. I painted the wall right after returning and the color is an excellent match. Joey not only understood exactly what I was looking for, but also provided one of the best customer service I've ever experienced. From now on I will only go this Sherwin Williams store for all my painting projects, and I'd recommend all my friends to this store and ask to speak to Joey.

This is our number one paint shop when considering getting the paint. Not only they have excellent…read moreselections and their service and paint knowledge are unbelievable. Special recognition to Gabriel, thank you!!!

5 out of 5 . What a great place. Fantastic offers, great service and most of all: you feel the love…read morethey have for what they do. Love for the flowers, love for the customers. They even provide free water bottles while shopping around. Would I do a 30+ min detour just to shop here (mandatory to achieve five stars. I did, and happy to do again.

Holy wow! You can spend such a long time at this garden center just exploring all the different…read morevariety of flowers, seeds, and plants they offer! Everything is very well kept and clean. Steve helped us check out and he was quite knowledgeable about nearly everything we had questions about. We really enjoyed shopping here and I'd recommend this place to anyone looking to start or expand on their garden!