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    Southside Auto Repair

    2.4 (56 reviews)
    Closed Closed
    Updated 2 months ago

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    Services - Southside Auto Repair

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    23 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Southside Auto Repair Auto Repair Photos

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    Kathy V.

    If you can help it, never willingly give any of your business to Southside Auto Repair. After a breakdown in Frankfort on Black Friday, AAA towed me to Lexington, to Southside specifically. I should've paid out the nose to be towed all the way back to Louisville. At least then me & my car would have been in the same city & the resultant run-around wouldn't have been *AS* incredibly inconvenient. But anyway, it turns out a shoddy oil change about a month prior to this incident had my car running too long on too little oil and...catastrophe ensues. A couple hours after arriving at Southside, they informed me that I would need a total engine replacement. Other than this troublesome incident, the body of the car is in decent condition & with a new engine should get another 100k miles. If I were to get a new car, I'd have put down the same amount of money as the repair was going to cost, and also have a monthly payment after that. So after a discussion with my parents, I decided to move forward with the repair. Plus they told me that there was a decent warranty that covered the engine. This was all initiated on November 29th. They told me my car should be finished the following Friday, December 6th. I received a call on Tuesday, telling me my car would be completed the next day. Lexington is a 90 minute drive away & they close at 6pm, so I told them I had already arranged to have Friday off in order to come pick up my car, could it be held until then. They said yes. Friday morning, before leaving Louisville, I called to make sure it was all going to be ready. They informed me that my car would be done & ready by close. So...it wasn't finished being repaired yet, even though they told me on Tuesday it would be completed on Wednesday. Ok so, no rush to get to Lexington by lunch, as we arranged to get there closer to close. My angel of a sister drove me to Lexington, & we got to Southside around 4:30pm. They still *assured* me that my car would be completed by 6pm, so I sent my sister home. She didn't need to hang around if I was going to be able to get myself home that night. Well, 6pm comes and goes. And my car was still up in the air in the back of the shop. Apparently when they put everything back in & connected it all, it wasn't right & the ground wires from the battery kept shorting out. They had to go through each ground wire, find out which one was shorting out and fix it. We all ended up staying there until 8:45pm. They weren't happy about having to stay, & neither was I. But you know what else also closes at 6pm? Car rental places. So what other choice did I have?! If they'd told me that they needed a few more days, I wouldn't have come in that day. I'd have driven home with my sister. I don't know then if they rushed the job to get out of there. Because then...6 DAYS LATER...my engine light came on AGAIN. I called them immediately, left a message asking what to do. They called me the next morning to tell me to call the warranty company on the paperwork they gave me. Well they didn't give me ANY paperwork regarding any warranty. And as it turns out...there are two different warranties I was sold? I don't know. I called them back, they gave me the number to TechNet, the warranty I bought through them with my repair. Because there HAD to be somewhere I could take it in town, rather than 80-90 miles away, unsure if my car was safe enough to drive that far. TechNet informed me that they could recommend a couple shops in Louisville to take my car to, but also informed me that they, as a company, DO NOT COVER engines. I was/am baffled that I was sold a warranty that doesn't cover the work that was done! My receipt told me that the engine has a warranty. But that is somehow different than the one Southside directed me to. I don't understand. Anyway, I took my car to a local spot and they brought me back to see my car immediately once it was up in the air. It was literally dripping so much oil all over the bottom of the car. They performed an engine de-grease & found where the leak was coming from. A seal on the crankshaft was old, painted, & falling apart. The Louisville shop advised I contact Southside, have them tow the car back to Lexington, that they should perform the repair for free, as this seal should have been new with the engine replacement. Many, many phone calls later and Southside refused to admit that they were responsible for any issue resulting after the repair, they said that nothing on the crankshaft was their responsibility, that they were only responsible for the engine (*ahem* the crankshaft is PART of the engine). Also...along with not covering engines, the warranty does not cover seals. I had to pay another $900 for a repair less than 1 WEEK after they replaced the engine. I feel like I was scammed, taken advantage of, and still don't know how many warranties I paid for or what they actually cover.

    2001 Mustang Bullitt

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    7 years ago

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    7 years ago

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    5 years ago

    Got my tires aired up there, got some advice and was treated respectfully. Definitely coming back next time

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    Ask the Community - Southside Auto Repair

    Review Highlights - Southside Auto Repair

    Been trying to get my Lexus fixed and ready to sell for my buddy.

    Mentioned in 2 reviews

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    Southside Auto Repair - autorepair - Updated May 2026

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