Big shout out to the team at The Goodyear Store on Richmond Road in Lexington KY!…read moreLed by Olivia Matuszczak... the team installed 4 new Endurance tires on my Airstream trailer in less than 50 minutes. Torqued tires to my specs, helped me back out of the parking lot and worked up a good $$ price on those tires. Highly recommend this tire shop. PS... they do all sorts of break and alignment stuff too...

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

I went to S&S today for my regular service. At 7Am, I was the first customer of the day, and…read morein-and-out in no time. There are always coupons on the website, so don't hesitate to use them. Service here remains good and prompt. 27

I discovered a shiny nail prominently extending from the tread of one of my truck tires but the…read moretire was still inflated. Instead of removing the nail and risking deflation on the road, I stopped at a S & S Tire Center near Nicholasville, KY and asked if they could pull the nail, then repair the puncture. A technician returned from the service area and shared the nail didn't completely pierce the tire and that I was good to go. When I asked what I owed, he smiled and said "nothing." It's refreshing to see a business that practices honest customer service that earns your patronage. Thank you!

It's always a pleasure doing business with Fleet Doc! I went in with a screw in my tire, came out…read morewith a patch! Most places try and sell you a tire. Not this place. Fair and honest. Go check them out!!! Give them a try. You won't be disappointed!

They were able to get my vehicle in right away. The guys were great and they had it done in a few…read morehours.

Absolutely Outstanding Service! I can't say enough great…read morethings about the team at Tire Discounters in Winchester, KY! From the moment I walked in, I was greeted with professionalism, honesty, and genuine care. They went above and beyond to make sure my car was taken care of quickly and efficiently. The staff is incredibly knowledgeable and didn't try to upsell me on anything I didn't need. They explained everything clearly, gave me fair pricing, and even finished the job sooner than expected. Whether it's tires, alignment, or routine maintenance, these folks have earned my trust 100%. If you're feeling down on your luck or stressed about car issues, please go see the staff at Tire Discounters in Winchester. They truly care, and it shows in every interaction. Customer service is still alive and well here--something that's hard to come by these days. They've gained a lifetime customer in me. No matter where I live, I'll gladly make the drive to have my car serviced at this location. That's how much I trust and appreciate the people here. Clean shop, fast service, and top-notch customer care--what more could you ask for? I'll absolutely be back and will recommend this location to anyone needing auto service in the Winchester area. Thanks again to the entire crew!

BEWARE!!! I REPEAT -- BEWARE!!! If you take your vehicle in…read morefor service, DO NOT leave anything of value inside your vehicle. It may come up missing. In my experience, the cameras at the Paris, KY location were not working, and my vehicle was left unlocked, creating an opportunity for items to be stolen. What concerns me even more is the apparent lack of timely cooperation when law enforcement attempted to investigate the situation. Take my advice: remove your valuables and double-check that your vehicle is locked before leaving it at any location. This happened at the Paris, KY store, but customers at your other locations across America should be aware of my experience and take appropriate precautions.

Davis and team will have your car fixed well and quickly at competitive prices. I'll be bringing it…read moreback any time I need service.

Hard worker and very honest. Second time taking my car to…read morethis shop. I can tell that they're very honest people who are not trying to rip you off by charging you extra or talking you into fixing something if it's not necessary. Professional and also reliable. it has been quick and smooth for the both times and always left with satisfaction. Will definitely recommend it to my friends and family!!

Today I went to get my car checked out for a right headlight that was out. When I received my car…read moreback, I found that the left blinker was going faster than usual on my dashboard. I ended up looking the cause up on my phone and there were two factors: 1.) the light may not be hooked up properly or 2.) the bulb was burned out. I ended up calling this location and they stated they would look at it and if the bulb burned out, they would replace it, no charge. I ended up taking it back today and they replaced it, but stated that the bulb had burned out. So my line of thinking is that if this morning they had replaced my headlight and I know that my car is an old model; a mechanic would look at the left light to compare the wiring (if they did not know how to replace the other headlight). When this happened, they might have forgotten to connect the blinking light bulb. When I had taken it back, I was met by a manager and two techs, one whom had replaced one of my headlights before. I am glad that they had taken the time out of their busy schedule (because there were a lot of cars needing attention to fix this issue). I ended up finding out it was a burnt out bulb; however, I found it a bit odd how it could have burned out the around the time my right headlight burned out and on the same EXACT day that I had taken my right headlight to be fixed. I must be one really unlucky driver. I will never know because I cannot go into the garage when mechanics are working nor can I see video evidence in the garage of how mechanics are fixing my car. I feel like the onus is always on the customer; however, at least it is fixed now. I like to think of this as a contribution to society. Because it was fixed, no matter the issue, other drivers on the road will know when I am making my left turn. This will save more lives, which is more important than $100 worth of labor and parts. Thank you.

called in the evening before for a quote on a set new tires , full synthetic oil change , and a…read moretruck alignment. the quote given over the phone by one of their store employees notated my account and we scheduled service the next day. after all services were completed , the quote given did not match the invoice I received. the store would not help on fixing the prices of the quote & my invoice. Issue #2 - after the tires were balanced (which you pay for on a new set of tires) and the truck was aligned allegedly the truck now pulls hard and the steering wheel is not straight. issue #3- started to smell a burning smell the technician/s working on my truck spilled oil and they attempted to wipe it up , but did not tell me about it. Do not waste your hard earned money at this location for Employees who do not care for your business

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry

I would never go here again. Outrageous charges and probably for "repairs" not needed. I only…read moreused a local shop because the nearest dealer was in Ohio. Been to Excel twice with similar results. Always tell you to have a "Blessed" day, I think that is a code word for something else.

Don't go to this guy I had him give me an estimate on my car and he told me it was going to cost me…read more$800 skeptical I went to someone else and they fixed it for $350 this guy didn't even look at my car and shot me that price this guy is sketchy at best . As a grandmother with cancer in the middle of radiation and chemotherapy I felt he's trying to take advantage of me and I'm a 94-year-old great-grandmother with cancer in both eyes and a colostomy bag that leaks Sincerely LN

Great service and good work fixing my wife's very old (2001) Jag. Very friendly staff on top of it…read moreall.