Manager was willing to "negotiate " on tires and alignment…read more Located 4 matching truck tires same as originals. 70,000 mile tires!

Awesome Experience Quick and easy very…read moreknowledgeable.............................. I will be back for other services

I know many of us rant about the current state of customer service, and while I've noticed the…read moreshift in values, I have generally let it slide and chalked it up to "its a different time." I made an appointment this afternoon for a 6pm tire patch. I prepared my vehicle and headed to the store, arriving 15 minutes before my service time. As I was heading into the establishment, I received a phone call from Ashley(?) who informed me that they would be unable to keep my appointment since they were closing at 6pm. The call center stated the hours and took my appointment. The internet shows that the location is open until 7pm. When I told her that I was already in the parking lot, she still would not acknowledge my appointment and perform the service. A patch is (maybe) a 30 minute job -- and the location and type of puncture in my tire would've taken less time with an experienced technician. She still refused service, but wanted me to return another day or to leave the car until the next business day. I usually don't have a problem when doing this, but the appointment was made and denied. If I would've known Ashley would've canceled the appointment upon my arrival, I could've used that time to find another business to complete my repairs. I almost shopped KT years ago when looking at tires, but I was warned against using their services. In this emergency, I didn't recall those warnings and (foolishly) thought that a business would keep at least the bare minimum of promises -- appointments and times. I was wrong. Lesson learned.

Good garage. My daughter took her car to Firestone in Hamburg and thank God she contacted me while…read moreshe was there. I came down to their shop after their estimate which was very high. So we went to Ken Towery on Pleasant Ridge. The general manager was extremely personable. The master mechanic was very knowledgeable. All work was done within a couple of hours and it was at least half the cost compared to Firestone. I'll be returning to that Garage from now on.

Today I went to get my car checked out for a right headlight that was out. When I received my car…read moreback, I found that the left blinker was going faster than usual on my dashboard. I ended up looking the cause up on my phone and there were two factors: 1.) the light may not be hooked up properly or 2.) the bulb was burned out. I ended up calling this location and they stated they would look at it and if the bulb burned out, they would replace it, no charge. I ended up taking it back today and they replaced it, but stated that the bulb had burned out. So my line of thinking is that if this morning they had replaced my headlight and I know that my car is an old model; a mechanic would look at the left light to compare the wiring (if they did not know how to replace the other headlight). When this happened, they might have forgotten to connect the blinking light bulb. When I had taken it back, I was met by a manager and two techs, one whom had replaced one of my headlights before. I am glad that they had taken the time out of their busy schedule (because there were a lot of cars needing attention to fix this issue). I ended up finding out it was a burnt out bulb; however, I found it a bit odd how it could have burned out the around the time my right headlight burned out and on the same EXACT day that I had taken my right headlight to be fixed. I must be one really unlucky driver. I will never know because I cannot go into the garage when mechanics are working nor can I see video evidence in the garage of how mechanics are fixing my car. I feel like the onus is always on the customer; however, at least it is fixed now. I like to think of this as a contribution to society. Because it was fixed, no matter the issue, other drivers on the road will know when I am making my left turn. This will save more lives, which is more important than $100 worth of labor and parts. Thank you.

called in the evening before for a quote on a set new tires , full synthetic oil change , and a…read moretruck alignment. the quote given over the phone by one of their store employees notated my account and we scheduled service the next day. after all services were completed , the quote given did not match the invoice I received. the store would not help on fixing the prices of the quote & my invoice. Issue #2 - after the tires were balanced (which you pay for on a new set of tires) and the truck was aligned allegedly the truck now pulls hard and the steering wheel is not straight. issue #3- started to smell a burning smell the technician/s working on my truck spilled oil and they attempted to wipe it up , but did not tell me about it. Do not waste your hard earned money at this location for Employees who do not care for your business

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Took My Vehicle There To Have The Brakes & Rotors Changed & They Messed My Vehicle Up Even More…read more Then Wouldn't Return My Calls Or Allow Me To Book An Appointment. I've Spent A Lot Of Money With This Company To Just Be Done Wrong & Treated Poorly!

Went there to get a check on my Y pipe told me I needed a whole new Y pipe then tried to charge my…read more863 dollars just for the part. Very funny

I would give this place less than 1 star…read more Documentation from all repair shops mentioned below can verify the following information. 1 - 02/2024 - I visited E/P on Boston Road to have my thermostat replaced - cost $400. 2 - 04/2024, I heard a rattle from the engine compartment. I took it to another repair shop who told me 'the bolts used to put the thermostat back on was the wrong size, were forced into the screw openings, & the internal threads for the screw hole had been stripped [I never thought impact wrenches were THAT strong]. The only place that touched anything regarding my heating system was E/P on Boston Road. 3 - I took the car back to E/P, showed them the results from the other repair shop, and spent significant time convincing them the work they had done on 02/224 was done incorrectly. As a result, E/P agreed to fix the problem for free. 4 - Flash forward to 12/2024; the heat quit blowing in my car again. I took it to another repair shop and was informed of the following: the last person who fixed the heating system did it wrong; they put in a thermostat that was WAY too small; the bolts to secure the thermostat was the wrong size, & all bolts were forced into the screw hole, and as a result, most of my heating system needs to be replaced [sans the heater coil]. 5 - When I informed the new repair shop of the work & then re-worked my car by E/P when I returned in 02/2024, they had only replaced ONE of the faulty-sized bolts. All four should have been replaced if all bolts had been forced into the wrong opening. E/P did not replace the other three that were too small & the incorrect size when I made them do a re-work in 04/2024. A $400 repair has now cost me close to $2,000. The new repair shop could forensically trace the problems back to the originating install. This significant financial impact should serve as a cautionary tale for potential customers. Given the information above, the decision is in your hands. Choose wisely, and good luck.

This is my statement about recent dealings with Auto Excel in Lexington Kentucky:…read more On May 7th, I took my car in for repair, because; The driver's side headlight would go out and then back on. A chattering relay above the passenger side sliding door. The driver's side sliding door will sometimes close and then pop back open. Also on a few occasions the battery would be drained after sitting overnight. I received a call later that day stating that the battery had a bad cell and should be replaced. For me the call was misleading as I thought this was a necessary step toward fixing the issues stated above. I was charged $507.17 for the new battery and installation.. Then on Friday, an e-mail came asking for authorization to pursue three items - internal dash noises - oil dye - and the sliding door issue. The three when added up totaled over $500, and only one was related to the reason I took the car in. I declined and went to get my car. When I was there, I asked to see the old battery - it was already gone. I was told that they did a voltage test and that it read around 10 volts, (12v - 2v = bad cell). When I parked the car in front of their shop the battery voltage read 14.6v (the new battery reads 14.3v). There was absolutely no information about the new battery. No manufacturer's name, no model number, no warranty card. After a second request, we did get a copy of their purchase receipt from Advance Auto. When I got home, I looked the battery up on the Advance Auto website - The battery was listed for less than $250 installed. I parked the car for three weeks. The first time I drove it, the headlight went out, by the time I got home the headlight was back on. I wrote a three page letter to the owner, Mike Barrett. I posted it on their website message board, I e-mailed it to Mike Barrett directly, and I sent a hard copy in the U.S. Mail. I received no response from Mike Barrett. (Did he ever see my letter?) I did receive a response from Cole Barrett, (the Service / Marketing Leader at Auto Excel). This is the man I have been dealing with. I sent a second letter, this time to Cole Barrett, on Friday June 5th. Between the two letters, I received six e-mail requests, and additional text messages, requesting "Favorible" reviews". With both letters, I requested a refund. Even a partial refund would be better than what was offered. First these statements from Cole Barrett: "The issue that was solved is the vehicle starts and runs," "which was solved by replacing the battery and its bad cell" Nothing was solved! - The issues had not changed - the headlight, the chattering relay, the door popping open, and the fact that something had drained the battery - those are the issues. The new battery does not solve anything. If something shorts out, the new battery will drain just like the old one did. Also, the car starts and runs just fine. I drove it to his shop. Now, What was offered: " The best I can offer is to further inspect and evaluate those other issues at no charge. " "Alternatively, if you bring the battery back I can exchange it at no charge, allowing us to refund you back the amount of the battery." The fact that Cole offered further services at no charge is an acknowledgement that "Something's not right," (which is what I stated in my first letter). The offer to refund the cost of the battery if it's returned is an insult. I would have to go somewhere, buy a battery, have it installed,and pay a $22 reclaim fee, (because I won't have an old battery to return), then take this battery back to Auto Excel for the refund. Cole Barrett wants me, the customer, to jump through a bunch of hoops to resolve an issue he created. In the letter dated June 5th, Cole Barrett's last words are - "Thank you and have a blessed day!" It felt like sarcasm. In some of the e-mails I'm referred to as a "Valued Customer." Really? The car still needed to be repaired. I had to save some money, and then took it to another repair shop. They resolved the headlight and battery drain issues. They also provided real information on the other two issues. The bill, $450. That's less than Cole Barrett charged me to replace a battery that was not defective! I wish I could, but I cannot recommend Auto Excel. My experience with them was painful. I won't be going back! Bert Huckelberry

I would never go here again. Outrageous charges and probably for "repairs" not needed. I only…read moreused a local shop because the nearest dealer was in Ohio. Been to Excel twice with similar results. Always tell you to have a "Blessed" day, I think that is a code word for something else.

BEWARE!!! I REPEAT -- BEWARE!!! If you take your vehicle in…read morefor service, DO NOT leave anything of value inside your vehicle. It may come up missing. In my experience, the cameras at the Paris, KY location were not working, and my vehicle was left unlocked, creating an opportunity for items to be stolen. What concerns me even more is the apparent lack of timely cooperation when law enforcement attempted to investigate the situation. Take my advice: remove your valuables and double-check that your vehicle is locked before leaving it at any location. This happened at the Paris, KY store, but customers at your other locations across America should be aware of my experience and take appropriate precautions.

Absolutely Outstanding Service! I can't say enough great…read morethings about the team at Tire Discounters in Winchester, KY! From the moment I walked in, I was greeted with professionalism, honesty, and genuine care. They went above and beyond to make sure my car was taken care of quickly and efficiently. The staff is incredibly knowledgeable and didn't try to upsell me on anything I didn't need. They explained everything clearly, gave me fair pricing, and even finished the job sooner than expected. Whether it's tires, alignment, or routine maintenance, these folks have earned my trust 100%. If you're feeling down on your luck or stressed about car issues, please go see the staff at Tire Discounters in Winchester. They truly care, and it shows in every interaction. Customer service is still alive and well here--something that's hard to come by these days. They've gained a lifetime customer in me. No matter where I live, I'll gladly make the drive to have my car serviced at this location. That's how much I trust and appreciate the people here. Clean shop, fast service, and top-notch customer care--what more could you ask for? I'll absolutely be back and will recommend this location to anyone needing auto service in the Winchester area. Thanks again to the entire crew!

I went to S&S today for my regular service. At 7Am, I was the first customer of the day, and…read morein-and-out in no time. There are always coupons on the website, so don't hesitate to use them. Service here remains good and prompt. 27

I discovered a shiny nail prominently extending from the tread of one of my truck tires but the…read moretire was still inflated. Instead of removing the nail and risking deflation on the road, I stopped at a S & S Tire Center near Nicholasville, KY and asked if they could pull the nail, then repair the puncture. A technician returned from the service area and shared the nail didn't completely pierce the tire and that I was good to go. When I asked what I owed, he smiled and said "nothing." It's refreshing to see a business that practices honest customer service that earns your patronage. Thank you!