So happy to be moving out of here. Rat infested. Items covered in rat excrement (my unit and my daughter's unit)! Rude treatment. Time away is always adjusted. Never can get help. Person at the desk isn't able to multitask. Another tenant said she had rent control. I've been here 20 yrs, I keep getting increases. The previous owners were so much better. read more

Southpoint Self Storage - Dead rat! - Self Storage Near Me - Sebastopol, California

RATS! Total loss... traumatized. Health risk!!! I was moving out of my place and had to leave town for a family matter. Southpoint looks clean from the outside and is super close to my old place. Before renting, I didn't do a thorough read of the lease, but quick skim through of number 10 included that owner and agents are released of liability and not responsible for, among other things, rodent damage. Concerned, I asked Colleen, the woman renting me the unit, if there was any history of rodent problems. She assured me there was not. I started moving in the unit around September 26, when I returned the following day, I heard and saw a rat scurry near the back of the unit. I called to inform the manager, Gina, that I was concerned. She offered to put a trap in the unit and have the maintenance man, Julio, check in the unit daily. I was flying out on October 3, and couldn't get to storage during office hours. Also, I told her I didn't think luring them into my unit or having dead rats in there sounded like a good solution. We discussed detergents. I placed peppermint soaked cotton balls and dryer sheets around the perimeter and through out my unit around my unit, October 2, 2023. I returned to my unit on October 21 hoping to drop off a small load and instead found rat feces and urine throughout my unit. I grabbed a couple of things that were sealed to brake with me. I was to overwhelmed to think straight. The next three days I spent carefully removing and going through the stuff I took from storage. I knew I was going to have to throw a lot of stuff out. On Tuesday, October 24, I called Southpoint to ask if I could use their truck to take my stuff to the dump. The woman on the phone said that they are not responsible for my things. I told her they are responsible for the facility. She told me that they, "do the best they can." I insisted that they should help me get my things out of there and she told me she would have the manager call the next day. Long story short.. when no one called the next day, October 25, I called again, expressing urgency and was told by the same person that she had written a detailed email to the manager. I missed the managers call around 2:00 pm on Thursday, October 26. There was no message. I was overwhelmed with the situation, and the stress grew daily. On Friday, October 27, at 11:30 AM, I had a junk removal service come and throw out all my furniture and most of my personal items. It cost me $700 to have the items removed. As I carefully sorted through what remained to see what I could salvage, I noticed something that looked like grain near one of the walls of the unit. I called Southpoint to come take a look. Julio the maintenance man came and vacuumed it up. Apparently the neighboring unit was storing some sort of seed. While the neighboring unit may have contributed to the issue in my unit, after seeing past yelp reviews, and given the extent of damage in such a short time, the facility clearly has a major rat problem. I never asked for them to pay for my things, as I understood the risk, but they offered no refund for the rent I paid. A couple of days after paying to have my things moved out and left an initial poor yelp review, Gina, the manager came over to tell me that if I needed to use the truck that I could, and that they would throw out anything I didn't want. While that would have been great, letting me know a week after I called and four days after I spent 700 dollars to have my things thrown out wasn't enough. While Gina was trying to be nice, explaining how the ongoing rat problem is difficult to eradicate due to the proximity of the lagoon and the neighboring restaurants, I made clear that I have rented in the Bay Area for years, even right next to the water and never did I have any issue with rodents in my storage. I told her I would update my review because she and Julio weee nice and seemed concerned, but my opinion on the facility remains the same it is a health hazard! Today is November 2 and I am still sorting through my stuff...I went from a full 10x 20 unit to a car load of personal property. But what is the three weeks of stress, cost of moving, and being told it is a risk not knowing who is in the unit next to you....I like you Gina, but that doesn't excuse what you and I both know is an ongoing problem. Please do something major so other people don't have the same problem. Oh, and if someone asks at lease signing if there is any history of rodent damage .... Be honest!!!! I have had time to read the reviews on yelp. I took a read through the contract, I should've never signed it and been more cautious. If I didn't want my things to be securely stored, I wouldn't have paid them to lease a space. read more

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Management absolutely terrible and very very rude. Don't waste your time and money. Go to a place they value their customers and give actual customer service. read more

The team at Southpoint are Exceptionally professional Thoughtful Timely And respectful I value their commitment to our community and great customer care read more

The manager, Collene, at this location is a very difficult person. I suggest recording any interaction you have with her. I did not get my things back into my unit by 9pm and the gate locks at this time. Collene came to let me out and was very rude. Calling me "riff-raff" and saying she has never had to deal with anyone like me. She does not know me from Adam and appeared to be deriving a great deal of pleasure from her bigoted attitude. read more

I've been taking care of emptying two storage units for a friend whose things have been in storage for over 20 years. I have to say that when I opened the units I was surprised by how my friend was when packing. thankfully, the great staff there was super helpful and everything that I needed to do. they help me figure out the payments and they help me make my payments easily and anything that I needed as far as questions answered codes that I might've forgotten to get in and anything else my senior brain and body needed. They were right there to help me out. today will be probably the last day of empty out the larger storage unit. The smallest storage unit was finally emptied out a couple days ago. That was in a temperature controlled spot. This other one is not temperature controlled. I see all the reviews, and I have to say tha it would be nice to see some positive reviews and remarks. Colleen you've been Amazing! I cannot thank you enough for everything you and the staff has done for me throughout this whole process. Plus your grandson Tone is a sweet caring young man whose help I will be eternally grateful for! Thanks to you and everyone there! Btw I had to move everything from the units closer to me here in Novato to another company only for logistics. If I lived in Sebastopol I would still be using you. and you said your storage unit there has always been somebody there to help me with questions or if I needed anything else. At the new storage unit here in Novato trust me there is way too many times that the bathrooms are locked up and unacceptable or there is nobody in the office during regular business hours and the staff isn't anywhere near as cordial and friendly as yours. Thanks again! read more

The staff have always been helpful and kind. I've rented twice from them long term. I always opt for the drive up units versus the ones inside with hallways and on second floor as I prefer it easy even though it costs more but oh so worth it. I rented last month and learned my second month was free. Woo Hoo! The place is clean, easy access, has cameras (which I really like). I also noticed Storage for RV's if you need such. It's a family place as sometimes baby is with mom at work and that's very cool. We're pretty lucky to have this storage place in Sebastopol. read more

Rats, Rats, Rats. . . Our storage unit that we moved into in 2021 got infested with Rats. Rats have been a problem for this company for many years (read prior reviews). When we told the company about the Rat infestation, they clearly knew about it because they had a protocol that they immediately started to monitor it. They also told us that it was our problem, not theirs. We moved out pretty quickly, losing a large pile of important and valuable items. The Rats came home with us and now we have them at our house. Do not use this storage company unless you want to have new Rat friends destroy your stuff and come home with your stuff. read more

Clean. Secure. Well run by intelligent people. Rates are fair. You can use their 14 foot box van one time to move in - Free! Recommended! read more

I LOVED Southpoint until now. Rent has increased over 60% in last two years. NEW MANAGEMENT...Mabel Martinez. I stored very happily at this facility with no rate increases for over 20 years. Expect a low price on the front end and then increases regularly due to new owner. RAT infestation too....Funny flooding has occurred for many years in this area but never had a problem with rats before 2018. New owners should be ousted from Sebastopol. read more

Just an FYI on this business: monthly rent is now $94 (it was $64 until about 3 years ago).

I had a fine experience storing my stuff here. Price is a little steep, but my stuff remained exactly how I left it. Like a time capsule.

If you care about anything you put in storage don't go here it is RAT infested!! Ate some expensive speakers I learned the hard way. Don't be me!! read more

Rodents. You like Rodents in your stuff, pooping and peeing all over and chewing your belongings? This is now the place to go. We have had units there since 1999, keep the rent current and not had a problem until recently when we discovered there are mice and maybe rats that have invaded the space that our storage unit is in and are happily nesting, peeing and pooping all over our belongings, chewing things up. With this shocking discovery I felt sure the office folks would be concerned and helpful when I called to let them know and ask what can be done. HA! Just the opposite. My phone call was met with a very defensive and even hostile office person who was short and then mad about her computer not working, yelling at someone else to look up the number of our sheds. This is someone who I have spoken to before over all these years who has been syrupy sweet about money and rent increase reasons but today she was nowhere close to sweetness and light. She said it was the responsibility of the renter to put out traps and bait for rodents, not of the storage facility. (You know, I'm looking at our rental contracts and I don't see anything there about this.) She also suggested we use essential oils, naming a few, as deterrents. Ok great but what about the expense of having to remove every item from the unit, clean, dump damaged stuff and put back? It's a big job, that will take a few able bodied people; and one cannot even vacuum because there are no outlets available for public use. And then there is the expense this is going to be in having to hire people to assist. She got louder, yelling it was all our responsibility. I am pretty shocked. You pay people to store your items and trust due diligence with thieves and vermin and when you find a locker (maybe more, we haven't gotten into any of them yet as it will be a big job we have to plan for now) they become nasty and yell at the customer? She shared that they have someone come by twice a month but no details on what they did when they were there. I asked if they could request more attention to the area where our lockers are and no, not possible. I made a remark that we have had to step up trapping out were we are in the woods and it's a daily or every other day thing until recently... that got even louder yelling about how that was not possible etc. I was not asking for daily or every other day, I was however trying to illustrate if you have a known rodent problem (as she admitted, due to the rains last year) you should step up your control program to try and deal with it. The office person unfortunately was so upset she was not listening and jumped to conclusions. It appears the attitude is they will be glad to take your money for almost twenty years but they don't give a crap about helping to solve a rodent situation. Now the manager (no name provided) is supposed to be calling me back but honestly I'm not holding my breath. It was a real shock to open our storage lockers and find there is mouse and rat poop and urine and items destroyed. It's unhealthy for starters. On top of this, I am in a wheelchair so I cannot just buzz out there by myself and manage the situation - the facility is NOT ADA compliant for one thing and the double swing glass doors are very heavy and impossible for me to get through without help, even when I am not having to rely on a wheelchair. Every time I go it's with help of a friend, relative or hired help. It looks like I am going to have to hire help. If the management is as hostile as the office help, we will not want to continue using this place who was not the least helpful or courteous to long time customers who call asking for help about their rodent problem. I would not recommend this place to anyone at this point. And also, fyi, the "free moving van" is only on availability. We have three rented storage spaces and we were never able to use the van because someone else was using it and it was reserved for weeks in advance. This place is very glad to take your money but if you need something forget it. Oh, also, watch those overhead doors. One of our units the door broke and it fell on my head and knocked me out. They came from the office to "help" but they would not call help for me and said I was ok because the bleeding was not too bad. I have never gone there alone since that happened. They explained that the doors were wearing out, that they have a certain lifetime and they were in the process of replacing them. They replaced that door that broke the next week but they have not replaced the other two unit's doors. So maybe wear your hardhat. And just fyi, there ARE rules about a storage facility and their responsibility to keep vermin in check. The county vector control was very helpful with this information. To be clear, we have never stored any kind of food or substance that could possibly be food for a rat or mouse other than cardboard (do they eat that?). read more

I have been renting for about 5 years. Generally I am pleased however right now I am very frustrated! This is the second time I have been locked out of my unit although I have paid my bill. I need to get into it in order to work and they are closed. . There is no emergeny number to call, that would be very helpful right now. Help! if anyone is reading this and works for Southpoint storage please listen to your messages and call me. read more

Horrible mouse and rodent problem. I mean awful. Many of my things are completely destroyed. I heard an office worker tell a new employee. We don't have a rodent problem. I guess they don't consider mice rodents. Find another place. It's expensive and your items are absolutely NOT safe. read more

*** DO YOURSELVES A FAVOR AND STORE SOMEWHERE ELSE. Worst customer service. Impossible to make payments on time because they ONLY take cash or Money Order. NOT WORTH the lower monthly costs. Unfriendly office. See ya later SPS... read more

I just received a rate increase letter. I have only been there 3 months, and already a rate increase? On the good side: The gate hours work in my favor; early open, late close. The ladies in the office are pleasant. read more

Rented for only 2 weeks, waiting now 3 weeks for refund, bad service, with high upfront move in costs and crazy rules.....

I had the misfortune of renting a storage unit here due to the wildfires that hit Sonoma county. I was nervous about renting a unit since it was my first time. I was also apprehensive because my unit was far away. I was in the process of bringing my stuff only to find that my storage unit lock was missing! I called to report this and left a message to which no one called me back. I also contacted the after hours on site manager several times who never came! I came back two more times hoping that the issue had been resolved and it had still had not! I ended up not storing my belongings there. I was uncomfortable and very disappointed about all of this. read more

My husband and I left our stuff there for over a year. Seemed very well run and clean. Got a divorce in the meantime. My ex removed his things from storage and turned over the payments to me. There was some ridiculous charge for an alarm that was set off that I contested but was unsuccessful. I went there today to put the unit under my name but they wouldnt let me, I had co-signed it last year but the woman insisted I hadnt and wouldnt even give me a copy of the contract. I went to the unit to get some things out and discovered an entire mouse family had died in one of my linen boxes. They had chewed their way in and seemed like they had lived there for some time since the linens were ruined from chewing, feces and urine. The entire floor of the unit was coverd in droppings. When I asked the woman about mouse damage she denied all liability and said it was my responsibility to keep out rodents. By this time she was very very rude. I know for a fact that if I were to take them to court over the linens (there were hundreds of dollars worth ruined, not just towels and such) that I would be compensated. I am debating whether it would be worth my time. Moving my stuff next month for sure. read more

The woman who rented me the space has a virus up her pants. She's nasty to customers, borderline abusive. I told her the roof was leaking water onto all my books, artwork, clothing and musical instruments. She said she'd fix it. I came back three days later to find my worldly goods soaking wet. Several thousand dollars worth of items were ruined. When I rightfully issued forth a few choice words, she threatened to call the police. Is the customer always right? At Southpoint Self Storage the customer is never right. When I told the repairman he was incompetent and lazy, his response was "I am not your slave." Just LOL! I'm considering a lawsuit. read more

My advice is stay away. The storage lockers have tons of mice and moisture. The staff is unresponsive and rude. Constant rent increases and lousy rental access hours. Getting a refund of your deposit is nearly impossible. My advice, find another rental place. Stay away! read more