glad I came to this location customer service was amazing…read moreI came thinking I'd only get the oil change but needed four new tires -done by Andres I wasn't there long enough Allen was such a great CSA his service was immaculate

I was here to have all four rotors and brakes replaced on my company fleet vehicle. I arrived…read morearound 9:30 a.m. and decided to wait for the vehicle while the work was completed. The shop had to order parts, but unfortunately, the wrong parts arrived multiple times. I believe it took three separate orders before the correct front rotors and remaining brake parts finally arrived shortly after 4:00 p.m. Once the correct parts arrived, all of the remaining work was completed by one technician. After spending nearly the entire day waiting due to the repeated parts issues, I would have expected a greater sense of urgency in getting the vehicle finished once everything was finally on hand. I ultimately did not receive my vehicle until almost 6:00 p.m.--more than eight hours after I arrived. I understand that the errors resulting in the incorrect parts being delivered may not have been entirely Pep Boys' fault. However, the extended delays caused my company vehicle to be out of service for the entire workday. Because my coworkers also rely on these fleet vehicles to do their jobs, I feel obligated to recommend that they consider other shops before using Pep Boys for future fleet service.

Fantastic!! We had a horse trailer tire blow on the way to pick up a horse so one place wanted to…read morecharge $120 just to remove a stuck lug nut so I called Pritchett they said would only be about $20....got there and they immediately started working on the trailer and ended up putting on a whole new tire for only $8 more than the other quote just to remove a lug nut!!! Super friendly and incredibly quick and great service!! Highly recommend!

They had they tires I needed in stock. It's a fleet vehicle. They have an expert at getting the…read moreworked needed approved. The mechanic installed 4 new tires, replaced the spare and an oil change . I was quickly on my way . I'll be coming back. I will recommend this place to my coworkers. I have found a place that provides excellent service at a value.

Love Discount Tire! The best place for tires! Staff is very…read morecourteous, efficient, and the facility is extra clean. Can't beat their FREE services for fixing flats, tire rotation and balancing.... even if you didn't purchase tires from them, they immediately take care of you no questions asked. With today's busy time's, it is best to make an appointment for extra quick service, but they do their best to get walk-in's serviced too; just don't expect to be in and out in a hurry.

I bought some tires and they called me in the morning asking me what kind of car they were going on…read moreand after I told them they said they were not allowed to sell them to me because of their policy. How I use the tires I spend my money on should not concern them.

So I normally only do food reviews, until my experience at this place…read more I needed brake work badly and I came across a few reviews of this place and decided to give them a call (not to mention it's behind my neighborhood). Right from the the first call to them the owner, Ryan was very present, personable and accommodating. I didn't need an appointment and he assured me he could help and penciled me in. The location is very convent and very clean and welcoming. Not to mention the family dogs running around! I had a great experience. Friendly place and staff. Everything was very well explained to me and I even got to speak to the mechanics as well as Ryan. Everything was completed in the same day and nothing felt upsold. I felt very confident I got great service and it is clear this shop has high standards. I would recommend this shop to everyone. I now have a new mechanic I trust!

Huge and costly mistake taking my car to United Auto in Flowery Branch. Shame on me for trying to…read moresupport a local business that doesn't deserve it, in my opinion. Summary: I understand that auto shops need to mark up parts (on top of wholesale prices) to make a profit. The owner of the United Auto Shop said that 'they mark up parts by 35% over their cost'. After two verbal requests, I finally got (after I paid the invoice) the part numbers for the parts (supposedly) replaced. I looked up the retail prices and saw that they charged me over 2X retail price for identical, readily available parts ($2,800 for parts that I could buy at retail for $1,300). When I discovered this, I called to speak with the owner (Ryan). He said that he would not rebate me 'one red cent', which indicates to me that he's perfectly fine with gouging his customers well above his stated policy. I would think such (in my opinion, egregious) pricing practices were required to be disclosed to consumers and protected under Consumer Protection Regulations. BTW, they didn't complete the work correctly, so I will need to take the car to another shop to get it done right. Details: My car was leaking hydraulic fluid in the retractable roof area and into the vehicle. I had viewed a YouTube video showing the exact same symptoms on the same make / model of car but thought it better to take it to an auto shop to have it fixed instead of doing it myself. Mistake number one was taking my car to United Auto. When describing the issue to the shop manager, he said that he had experience with such problems and knew how to fix them. The manager called me with a rough estimate (not a quote, let alone a written quote) before they even diagnosed the issue, 'for about $5,000' if all of the entire cylinder systems needed to be replaced, which he said he doubted would be necessary. Still no quote. Another mistake on my part. Then he said something that should have been the biggest red flag. He offered to buy my car from me (presumably at a substantial discount) before the work was started. Based on my forty years of business experience, I would say that ethical businesspeople don't do that. But I said no thanks, and let it pass. Another mistake of mine - I should know better. I provided the YouTube video that showed the exact same issue for minimal cost and effort. The representative said that he reviewed the video thanked me and said that he shared it with the mechanic. After doing their work (which is still not complete), which took much longer than they estimated, they charged me over $5,600. Of course, their website states that they can levy a lien on your car if you don't pay in full. So, I did pay, given my experience with them up to this point, and then called the owner to discuss their, in my opinion, egregious charges for the parts (setting aside the extensive time charged me for the work). I requested a reasonable rebate just to adjust the parts pricing from over 2X retail versus what he said was only 35% over wholesale. His response: 'Not one red cent rebate'. I will never make the mistake again and allow United Auto to get near one of my vehicles ever again.

Shane was great! Upfront about costs of front and back breaks, new axels and new power steering up!…read moreNot only upfront, but got a TON of work done on my truck in 2 days!

They recently stopped making appointments and said to be there at 7:30 when they open as it is now…read morefirst come first served. I arrive at 7:28 on the day agreed, and they had open the doors 15 minutes earlier and had already booked eight people. As I had already rearranged my entire schedule for the day, I could not wait the anticipated 3 hours before they would even start on my vehicle. The service was because the tires I purchased from them a year ago or causing problems. I paid almost $6,000 for five sets of tires on my work vehicles, and they can't even make an appointment, or tell me the truth about what time they open? Flat out lied to me, and completely failed to take care of a long time loyal customer who spends big money with them. They will no longer be doing my fleet management of any kind!

D did an excellent job getting me on my way 30 minutes ahead of the estimated time! Thorough,…read morequick, and cheap. They did a great job!

There were very helpful and knowledgeable with my alignment The manager Jacob was great in…read moresetting up time for the service. All the services I got there have been good.

Car craft got me and my Audi back on the road after having some issues and breaking down on my…read moreweekend in Athens. Car Craft works on all cars including VW Audi. Labor Rates seem similar to OEM shops. Very professional and friendly services.

Amazing service. Every single person I talked to (including the mechanic) was incredibly nice. I…read morewas worried about being taken advantage of but could truly never see a business like this doing that to anyone.

Nice owner, staff stayed late to accommodate me. I was in need of two front tires and I couldn't…read moremake it here until their closing time, 5:30pm. Shawn, the owner said to come anyway. The staff stayed an extra 40 min, put two new front tires on my car and 6 months later, I'm still driving it so I think that's a win! Give this place a chance. Shawn is fun guy, his personality might be a little subdued when it gets busy but overall he's a good guy that'll make sure things get done right.

As I didn't want to come out of pocket with the money I had to spend on my truck, I needed the work…read moredone before I had an accident on the road. Prices: I needed more ball bearings for my front wheels because every time I turned my steering wheel, it sounded like my truck was haunted. It would squeal so much you would think you're watching an Alfred Hitchcock movie. I checked prices from 2 other different places and all of the prices were competitive. So I decided to come here since it was close to my house. New ball bearings parts and labor hit me for $616. As they were doing that they found my tires were wearing out on the edges on the inside where I couldn't see it. They were ready to go at anytime. So I also got a quote for 2 new tires and alignment and that hit me for $433 total. As I have a truck with 24 inch tires, I'm used to paying $350 for 2 of them plus the alignment was $80. That was in my price range so total I dropped $1,033 in 2 days. The work: They really surprised me on the work as they quoted me a 4 hour work time on the ball bearings and were done within 2 and a half hours. So I went to pick my truck up and it was so silent. Now I'm happy if I'm out at night that I won't wake all of my neighbors up. As well as the tires and alignment the next day, which was today, they quoted me at least 2 and a half hours. They were done in an hour and 20 from the time they brought my truck to the back. It was really quick service. At the end of the day, I'll have to keep these guys on my radar and when I need something, just call and set up an appointment time. When I did it, I just called me an Uber to pick me up and drop me back off on the first day. Today, I just caught me a little nap but didn't sleep too long as they were already done. If any of you need anything and in the Dacula area, give these guys a try.