poor communication among staff,poor customer service and poor management. They don't stand by their word even if they made the mistake.

I have been taking my 2016 Tacoma to UNIVERSITY TIRE ever since the factory warranty ran out. I am very happy with the they provide.

Excellent service. Tech drove car to check alignment and to make sure everything was ok.

Pleasant staff, fast service, and free tire rotation. The waiting room is inviting, and free WiFi

Great place for what ails your vehicle. They are very nice and professional. You can sit back and watch some television or sit at the window and watch them work. They have nothing to hide. Nothing but great work for you visit. In and out before you know it. One place you have to try. You will go back if any work you need to done. read more

professional and trustworthy customer service. Clean and spacious waiting area with charging stations for electronics and TVs are always on to pass the time while getting serviced. read more

We had a fantastic experience with Univ. Tire! A good friend referred us and recommended we connect with Jerry -- and we're so glad we did. From start to finish, Jerry's communication was clear, timely, and incredibly helpful. He took the time to explain everything, kept us updated throughout the process, and made sure we got exactly what we were looking for. Our son's truck turned out amazing, and we couldn't be happier with the service. If you're on the fence, I highly recommend giving Jerry and the Univ. Tire team your business! read more

Thank you to everyone who helped me get my car back on the road yesterday, from the friendly voice of Andrea first thing in the morning to arrange a tow; to Josh taking a call for Justin and explaining what my car needed to get back on the road; to the tech who worked on my car; to Justin & Jamie completing the process! Professionalism at every level & I just want thank everyone at UT for making me feel I have a company that cares! read more

I've been going to University Tire for 6 years now and have never had a bad experience. I've patronized a lot of automotive places over the decades and I feel like I can trust these folks. They're not out to rip you off. Andrea is super cool too! read more

DO NOT GO HERE!!!! took my car to get oil change waited 4 hours, got my car and left on my way home the check oil light came and when i pulled to my drive way I noticed oil on the ground and all on the oil pan they I celled them immediately and they got really hostile and rude I talked to every supervisor and no one taking responsibility for their unprofesional mistake avoid going here or you'll end up paying more than what you came for read more

Lost our keys, very unprofessional and do not recommend using. Gave us incorrect paperwork and could not complete our requested repairs

Brought them my '23 Corvette with a slow leak in the tire. My wheel was left unmarked by their wheel machine and they only charged me $20. Had to wait over an hour, but the staff was courteous and the technician even opened and closed my car door with a microfiber towel to avoid leaving fingerprints. read more

I needed tires, and wanted a trustworthy, local business. I've had bad experiences at a few other places in town. The staff are professional, the lobby is neat and well-lit, and they do a pretty good job estimating and keeping their timeline. I had some delays, but that's with four cars getting tires and some unscheduled maintenance from Atlanta potholes. Prices are reasonable, given I purchased premium tires. read more

Chris made my experience at University Tire delightful! He was very helpful, kind, and honest and worked with me to find the best fit for my car. The environment was great and the employees seem to really care about the customer's needs. 100% recommend!! read more

I got an oil change and tire rotation. They had friendly service, were responsive to my calls, had fair prices, and had a nice waiting area.

The worst experience ever. Asked them to look at my car for a coolant leak. They told me my car had cracked heads and it would need a whole new engine that would cost 12 grand to replace. took it somewhere else and all that needed replacing was a water pump and a hose that would cost 950$ total. Do not take your car here for any type of engine work. Not even sure they really looked at my car considering I wasn't charged for them "looking at it". Also replacing the engine wouldn't have even fixed the problem if they didn't look at the water pump. Getting an oil change and tire rotation here is fine but anything else I wouldn't trust them. read more

With both of my girls away at uga I love having people I can trust to take care of their car needs! wonderful service and such nice people!

I've moved a couple of hours from the Athens area and decided to purchase new tires at a different store. After having continuous issues and 2 trips back to the store, I finally drove back to Athens to University Tire. They were able to diagnose the problem and repaired it quickly. Worth the long drive!! Should have come back here first! Thanks University Tire! read more

Incompetent shop. Specific instructions must be left so they know what to do, because they don't know themselves. Did not end up following my instructions anyway. Was told my car was ready, and when I got there it was not, making me waste money on an Uber. When I got there the next day, they told me they didn't even work on it any further. They CRACKED my windshield and denied liability, saying it must have happened before. Also did not even align my car correctly, and damaged my BRAND NEW WHEEL when putting the tire on. Cannot correctly operate phone lines- when they put you on hold, they end up transferring you to another customer. I left very unsatisfied. Do yourself a favor and go anywhere else read more

Came in for the first time because of questionable service at other local tire shops for a tire rotation/balance and brake inspection. When I got back in my truck I noticed it had been driven. Funny cause I specifically asked for a visual brake inspection. So I played back my dash cam and discovered the "tech" trying to run the quarter mile in my truck, reaching 4000 + RPMs in only several hundred feet. The "manager" called me after seeing the review on Google only to defend his "tech" saying "Well we have to get the vehicle up pretty fast to test rotor warping". Yea well the "tech" hardly ever braked and the time that he did touch the brake it wouldn't have tested any warping of the rear rotors. No apology, nothing. Totally wasted my time. First time will be the last time with these clowns. read more

Had an air pressure problem with my tire. David at Univ Tire checked it out and found a bend in the wheel. He recommended fixing it rather than replacing it. But that would take a couple of days. He put the spare on my car. The next day after driving around on the spare, it went flat in my garage. David came out that day, put the now fixed tire on my car and took the spare back to repair it. I thought a trip to my house for personal service would cost a fortune. Nope. Didn't cost a thing. I simply paid for the repaired wheel. They charged me nothing to come to my house and no more to repair the spare! What service. Best place in town for tires. David was helpful and very polite. read more

Awful experience. Customer service is non-existent. Waited 4 hours for two tires swapped out and a quick oil change. They should be ashamed, but I know they don't care. I will never go back and that's fine with them. They'll just make it up on the huge volume of suckers running through their business. Don't be a sucker, stay away! read more

Definitely stay away from this tire place. They won't repair the tires and make the situation worse. Had a tire under warranty that became voided because they damaged it when trying to repair. Don't know if it was on purpose or incompetence but just stay away. read more

Do not go to this place. My vehicle went from driving perfectly fine to on the side of the road after they took my vehicle apart without permission read more

Do not take your car here!! I went in to get 4 new Michelin tires put on. They had my car for 7 hours, just to put 4 tires on my car. When l picked up my car the steering wheel was super loose and there was a clicking/popping sound coming from one of my struts. I brought my car right back in and they said everything was fine with my car, which it's not. They didn't do an alignment on my car, which l told was included when you buy new tires. I had to take my car to the dealership to get an alignment done and that's when the dealership told me they heard a popping sound when driving my car, something l hadn't even mentioned to them, so l know I'm not crazy! I called Jerry the owner and he said that there's nothing they can do to help me out. This is by far the worst place I've ever taken my car before! These guys will break your car and not be accountable for it! They also stole all of the cash that l had in my middle console. These guys are so dishonest! Do not take your car here. I'm warning you! read more

I went there today with a dead battery. First time there and I will be back. How refreshing to have nice people helping you and smiling faces . Thank you for friendly faces and speedy services read more

Honest. No really am honest mechanic. Never any BS. They do what needs to be done they let you know what they find. They tell you how much that would be. They rock! I will not take my vehicles to anyone else as long as they are in business. Thanks guys! read more

The staff at university tire is what makes this place so great. They are super friendly and make boring car services a pleasant experience.

Called and set up an appointment, was promised by the employee that vehicle would be done within a few hours of the appointment time. Next day, dropped off my vehicle, and a different employee confirmed that my vehicle would be done by close of business that day. Three hours later I got a phone call stating that the mechanic would be unable to complete the work, and I needed to leave it overnight, which was not a viable option. I went back by to discover that in three hours my vehicle had not been moved from where I parked it, and nothing had been done. Furthermore, nothing so much as an apology was offered, but instead I was told to "make sure I get it back as early as possible in the morning" so nothing else gets in front of it. So much for appointment times I guess. read more

The tire pressure monitor came on in my rental car as I was on the freeway yesterday, but I didn't get a flat and the tire looked fine. Still, I pulled over to a gas station to take a closer look. As I filled up with gas, I looked in my rear view mirror and saw a University Tires pick-up truck parked behind me. I thought that was a sign that I needed to ask for help from an expert. I timidly knocked on David's passenger side window because I didn't know what to expect. David could have just let the window down, but instead he quickly hopped out of the driver's side and walked over and introduced himself to me, asking how could he help. I told him about the tire pressure alert and without hesitation he started checking the pressure on all of my tires, not just the one that had the alert. He crawled under the one with the alert as I was still pumping gas. He didn't see anything right away, but said it was probably a nail since the pressure was indeed low on that tire. He asked me to back up to his truck when I finished getting gas, which I did. He already had his truck bed door open and his tools out, threw a mat down and went to work looking for the nail. I went inside of the store to get water, and by the time I was out he had found the nail (a large staple), plugged the hole and was putting air in so I could be on my way. The whole thing probably took 8 minutes or less. David wouldn't take any payment from me even though I asked a few times about price. I asked him if he wanted something from the store and he said he had all he needed. So I put a tip under a bottle of water in his truck bed because I know he would not have taken it otherwise. I was SO GRATEFUL for this man's help I wish I could have given him more money. I am here on business from Los Angeles, CA using a rental car to drive to a construction site in the middle of nowhere in Georgia each day. I am absolutely certain I would have never gotten this type of service in Los Angeles. I'm convinced David was heaven sent and I am so grateful for his wonderful customer service and downright chivalry. I would recommend David to anyone who needs tire service, he is the real deal and just wants to help. read more

I have been coming to University Tire for a couple of years now and I have always had a good experience here. Everyone is really nice and their prices are good. The waiting lounge is comfy and there's free WiFi and coffee. If you have a Mini Cooper and you are out of your service plan, I recommend you come here and save yourself the trek to the dealership in Atlanta! One thing to note is that they don't take appointments so you can just come in at anytime. The earlier the better in my opinion. read more

Friendly, fast! Took great care of my college girl!! Would highly recommend for your tire needs.

Jamie was wonderful, polite and let us know What our problem was, how long it would take to fix. Clean quiet waiting room with WiFi tv and comfortable chairs. Thank you University Tire! read more

Awesome customer service. They always go above and beyond when working on my car and they never try to pressure me into getting something I don't even need unlike most places! I highly recommend University Tire! read more

Had a great first experience, they patched up my tire quickly. Staff was friendly and funny! Update: went back yesterday bc another issue came up with another tire and the sensor on my car. They fixed it for free. Shane and his staff are great! read more

This is an honest place of business. I cannot tell you how pleased I am to find such a place in Athens. Pleasant staff, quick service, nice waiting area and good value. This business aims to please and they exude customer service on the phone and in person. No appointment necessary and they will give you a ride home if you prefer not to wait. Check them out!! read more

If I could give these guys TEN STARS I would. I'm a 40 year old guy who drives 75,000 miles a year son needless to say I've bought a lot of tires. I've used the guys down the road, the small pop shop at the edge of town, big name websites, etc... I've never received the care and attention to customer service like I did here. Let me explain. I ventured outside my high end SUV factory tire and got a set of recommended NITTOS. Even though I agreed to the buy and authorized it they stepped up and gave me my money back and swapped the tire out for a new set of a different brand when I called and said I was not satisfied. No bickering, no complaining, they knocked it out of the park!!! Great job to the guys and I look forward to seeing you many more times in the near future. :) read more

Drove from Indiana and during drive heard a noise whenever going over an road expansion joint after going through mountains. Concerned took van to University Tire and Automotive. Met Scott who showed me what southern hospitality was and took van off to have inspected. While in waiting room another customer came in and wanted a alignment and after conversing with staff was told to go back to company that sold tires. The staff man stated"I could take your money and align your car but you would still have a pulling due to bad tires." That impressed me. Few minutes later Scott came and took me to my van which was still up in air. He said that nothing could be found. Noise might have been just a coincidence or due to 5 adults and luggage weighing van down. But he couldn't fix what wasn't broken. No charge for inspection. These guys are good and honest. read more

Univ Tire has serviced my vehicles since moving to Athens in 2013! Friendly, prompt, truthful, forthright, integrity. Jerry and crew has his staff serving the community at a high level. The only challenge he has is to maintaining that level of service. Well done Univ Tire! read more

Excellent customer service, fair prices. I was helped right when I arrived and it only took 30 minutes or so to patch my tire. They offered me water and coffee and the chairs are very comfortable. Next time I'm having tire trouble I'll be back! read more