I went there today after looking at their horrible website which doesn't work worth a damn. I get…read morethere and the door is locked finally I get someone's attention. He tells me that they are closed for inventory which was not on the website nor the door on their facility. When I owned a shop I would not have closed down on a business day to count items. He loses one day worth of business money and pisxxx at least one customer off. Between the attitude at the shop, worthless website and prices no better than the big box stores I am not returning there to buy anything.

Great price, friendly staff, quality products…read more This is a great place to buy building products.

I arrived at 5:45 only needing one gallon of paint for a project. So only a five minute task with…read moremy paint info. I received no acknowledgement, then got eye rolls and disdain When I asked for my paint. This is the fourth terrible experience at this store. Which is bizarre since the other stores are so nice. I will never go to this store again! It's run by rudest people I have EVER wncountered.

The company that we used to remodel our master bath and bedroom a year ago used Sherwin-Williams of…read moreWarrenton to purchase the paint that they used on the wall. I called on Friday to see if there was anyway they could track down the color that they used because I had a few places in the wall that needed to be touched up. Jared was able to track down the exact color used for me and the date! He went out of his way to stick a note on his desk so when I came in to purchase another gallon he wouldn't need to look it up again. I came in and purchased the gallon today and was really just blown away with how great their customer service really is! I got home and touched up the wall and you can't even tell a difference!! Whenever we need paint for our home, this is the place to go!!!

After 81 was closed by an accident, I called ahead to ask for mercy as I was arriving at exactly…read moreclosing time. Got my goods & the staff loaded the car, all over time. Thanks......

If you are looking for a backyard shed this is the place you want to go to. Barb and Gary own the…read morebusiness and they are as down to earth, honest and friendly as they come. I explained to Gary what I was looking for and he and Barb were able to put together a deal that fit my needs and fit my budget perfectly. Joey and Jesse came to my home near Winchester to do the excavation work and they were professional and efficient. In this day of automation sand AI its a real pleasure to work with folks who really take the individual and their particular needs into consideration. I am extremely grateful to Shenandoah Sheds for their help and am absolutely delighted with the finished product!

First class operation. I just started looking. Their prices seem fair and they are knowledgeable. I…read moresuspect they will be hard to beat.

I was recently in there looking for salt and I came across a short blonde hair woman in the…read moreentrance of lawn with garden. And my husband asked her if she knew when the Salt was and she was every friendly and pointed is to automotive odd place for it but any who I asked her for pet friendly salt she gave me a few pointers and I just want to say thank you we appreciate you great service

They just dropped from 5 stars to zero in my book for refusing to honor an advertised sale price…read more They said the sale was over but I showed them the ad on my cell phone which did not include an expiration date. There was no expiration date on the version on my home computer either. I asked them to reconsider since I had no way of knowing it was over and I was already there but they wouldn't

I love my vacuum cleaner!!!!! I got it 2 years ago from the…read morekid's dad for Christmas. It's a Shark Rocket. Nova Vacuums called it a stick model. The motor is on the top of the "stick" along with the dust collection canister. This vacuum was terrific and I probably vacuumed 2 to 3x a week sometimes. . Then we got two cats from the SPCA. I was still diligent to empty the canister when it was full and clean the rotating brush from tangled hair. It was great for another year then the red light came on. I took it apart and cleaned it thoroughly. Red light stayed on. I finally Yelped for vacuum cleaner repair shops and can you believe there's one barely a mile from my house! It's right next to the Sheetz and directly in front of Giant! It's a really big building. I had no idea. I stopped in to visit Nova Vacuum on Friday. Spoke a couple guys in there. They were really nice. They said they'd call me Monday. However about 90 min later, while I was at Sue's Laundromat prepping for winter, I received a call that they know what the issue is. Cost prob $120. We'll call you Monday. Finally the next Friday I called them back and asked if it was ready. They said yes. Maybe I misunderstood about Monday. Maybe it was ready Monday. But I walked in, I turned it in and tested on their carpet. Seemed to work. I paid like $118 bucks for a great cleaning and new rotating brush. I got home and vacuumed for almost 2 hours!! Stopping to dump canister and cut hair from rotating brush. My carpet looks great again!!!! And the guy at Nova Vacuums said my Shark Robot was one of the best vacuums in his professional opinion!! I am LIT over this outcome! .If you need yours fixed or even a "new to you", used vacuum, come to Nova Vacuums here in Warrenton. The place is no palace but the guy knows what he's doing!!

Unprofessional and Hostile Customer Service…read more I had a very disappointing experience with Nova Vacuums. I dropped off my Miele vacuum on Saturday, August 8, simply to have it looked at and find out what the repair would cost. On Wednesday, August 12 at 1:33 PM, I received a voicemail from Lou regarding my vacuum, followed by a text message at 1:36 PM asking me to call. I returned his call that same day at 3:29 PM, and we spoke for approximately three minutes. During that conversation, he gave me a $192 quote for the repair. I explained that I needed to speak with my partner before deciding whether to proceed and told him I would let him know after speaking with my partner the following day. I unfortunately forgot to call on Thursday. Today, Friday, August 14 at 12:43 PM, I received a text stating that they had not heard from me and asking me to pick up my vacuum as soon as possible. I immediately returned the call at 12:44 PM. I also want to point out that I have poor cell service where I live, and I have no other incoming call records showing that he tried to contact me during that time. The call records I do have show his original call/voicemail and my return call to him on Wednesday, as well as my immediate return call today after receiving his text. Returning someone's call approximately two hours after receiving a voicemail should not be treated as some kind of offense. People have lives, jobs, responsibilities and things going on. I am also pregnant and currently preparing for a baby. Forgetting to call the following day was my mistake, but it was an honest oversight and certainly did not warrant the way I was treated. When I returned his call today, instead of simply discussing the situation, the conversation became extremely confrontational. I was spoken to rudely, accused of trying to hurt his business, and told to come get my vacuum ASAP. He then hung up on me. The entire interaction was completely unnecessary. A professional business should be able to communicate with a customer about a repair without becoming hostile or making accusations. At this point, the $192 repair will not be going to someone who treats customers this way. I will be taking my business elsewhere, and I will also be letting people I know about my experience so they can make an informed decision. After reading other reviews mentioning an explosive attitude and rudeness, I unfortunately understand exactly what those customers were referring to. He may have extensive knowledge about vacuums, but knowledge of vacuums does not make up for poor customer service. His customer service seriously lacks professionalism, and his hostile attitude toward me was completely unnecessary. I have screenshots of my call history and messages documenting the timeline. I am sharing this review because customers deserve to know that technical knowledge is only part of running a business -- how you treat your customers matters too.

They saved the day. A different auto parts store couldn't change my battery because one of the…read moreterminal casings was broken and rusted. The man at O'Reilly literally walked me over to the auto shop next door to encourage them to fix the casing for me so I could get the battery fixed. They even supplied the part and showed the guy how to do the work. Thank you so much!!

Had my riding mower serviced here. When service was done, my mower never worked properly…read morethereafter. The fuel filter didn't allow fuel to get to the carburator. I called James River and explained the problem with their service, so they sent the same tech out and BILLED ME AGAIN to correct the poor job they did in the first place.  Also, they billed me to "shapen my blades" even though I didn't ask for it because my blades were brand new. They also added a $125 charge for transportation, but they never transported my riding mower anywhere. Very poor service, items added to my bill I didn't want or ask for, apparent bogus line items, and a questionable billing department makes me say STAY AWAY. I placed a call to their service department to see if they'd care to rectify any of these issues. I understand their billing department is experiencing issues due to covid... but I'm pretty disappointed and will seek elsewhere.  Will update my review if they clear these mistakes up. By the way, my mower still has never performed well ever since they performed their "annual service".  Will go elsewhere to fix whatever they did to my fuel filter. I suspect the wrong one was installed. 10/4/21: UPDATE: It's been over a month and still management has not called me back to discuss the billing mistake. And now they've sent the same exact wrongful bill with a late charge STAY AWAY FROM THIS BUSINESS!

Just purchased my 2nd piece of equipment from Barry Foltz and again fantastic communication from…read morestart to finish. Bought a John Deere 4052m tractor a couple years ago and it was a great experience. It was a no brainer when I wanted to upgrade my mower so I called Barry and let him know I was looking for a Z730m zero turn mower. He stated he would get 1 for me as soon as possible. After about a week the grass was growing with no mower in sight. I called Barry and he advised me to come right up and they would equip me with a loaner. Sure enough they did and I was told to keep it until my unit came which ended up being about 2 weeks. Customer service like this is hard to find nowadays and at James River you are not treated like another number. If you are looking for any equipment I would highly recommend calling Barry. James River family you have a keeper in this employee.