I had called to find if they had blades for my mower. I was told they didn't have them in stock,…read morebut could have them the following day. The clerk said she couldn't give me a time for the delivery, but deliveries usually arrive between 11-1. The following day a drive to Winchester to kill time while waiting on the call. About 3 I call them only to find out that the girl I spoke to the previous day was not working. I was told that the order had not been placed and there was no explanation. Not sure if this is typical for the business, but beware that this is a possibility. Incompetence or laziness I'm not sure, but either way it's not how a business should be run.

Maxx Powersport is as incompetent as they get. Do not (even for warranty repairs!) let your…read moreequipment into their shop. And certainly do not buy from them. They do not return calls, or when you can someone, they try to have nonsensical arguements with you about why they are not doing their job. They said last Spring that it would take 4 (four!) weeks to do a minor warranty repair. I told them that I needed the equipment and could not wait that long. After having Home Depot intervene at the end of the Summer, they stated that they would put the work at the top of the list. How long have they had the equipment? Four weeks and counting! And they did additional work that they now claim did not need to be done, and without getting our authorization to do the work, want to charge us for it. And they would not deliver unless we would agree to pay. Avoid Maxx Powersport at all costs!!!!

I went to rent a large air compressor for the day yesterday. They had 2 but gave me the one with a…read morenon functional jack leg. I took it anyway. I get to the job, checked machine over, 2 quarts of oil low on the diesel motor and low on antifreeze a bit. I filled them up and went about my task. It worked OK. I brought the machine back and told them that I had to add fluids to their machine, in a way as matter of fact. Well that's when it got weird. They told me and I quote, if you don't like it, never come back. My goodness, I hope you go out of business, you have no right to be in the customer service business acting like that. Good bye!​​

We were able to rent a jackhammer on Friday for a weekend rate that was unbelievably reasonable and…read morethe customer service was perfect. Next time I wouldn't even look anywhere else!

They had great prices and a good product. Great price. Nice people. Very satisfied We were very…read morehappy to have done business with them

Service was GREAT...no pressure to buy anything I didn't need...Tom was salesman ..friendly and…read morevery personable. It was a pleasure doing business with him. 5 STARS

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

If there was a rating less than 1 star I would give it to them. I brought my mower deck from my…read moreJohn Deere LA145 to have the fielder pulley replaced as the bearing had frozen on it. I told them what was wrong with it and they said fine. They tested the other pulleys and the spindles that the blesses are mounted on and said all should be replaced. I authorized the repairs and didn't hear back from them. 5 weeks later I called and they said they hadn't received the parts. I went onto Amazon and got the parts in less than 3 days delivered to my home at A cost of $175. They were going to charge me -almost 300 for the parts and another 400 plus to do the rebuild for a total of almost $800. So I called and said I'd be picking up the mower deck. I found it out back with a bunch of other parts. I rebuilt the mower deck in a little over an hour. Literally fewer than a dozen bolts. Then I receive a bill for $104 from them for their diagnosis- you know the one that I gave them in the first place. This place is terrible. Their customer service is poor. They are disorganized and can't keep track of anything. It's amazing they are in business at all. I will NEVER go there again. never.

We tried to get an outfit in Bluemont to come up to our place and collect our unhappy push mower…read more(age: 28 years) but they demonstrated a lack of needed responsiveness. As a result, I called Dean's and they said to drop our mower at their place and they'd take a look. It took a week but I just got the mower back and now she runs like a champ. Just a little gunk in the carburetor; it's cleaned out and everything's fine. The price was right (around $30). Definitely coming back!

Went in looking for an oddball gasket and you bet they had it! Got greeted by the nicest German…read moreshepherd in the world, and Mr dean was pleasant and reasonable. I've actually been coming to Deens when my mower is acting up, and I've never left empty handed. Highly recommend.

So much more than a hardware store! We stopped in for some…read moresandpaper and house numbers and were surprised by the overall size and assortment of house ware, hardware and even hunting. Store was clean and well organized. Aisles were signed appropriately and the staff was very friendly and helpful.

My husband and I have been customers for years and have always found everything we needed, at fair…read moreprices and with excellent customer service. The staff is actually friendly and eager to help. This company has been a pillar of our community and their support of worthy causes is known to all. You will not regret giving them your business!

Some of the rudest people I have ever met. Their prices are high and their employees are uneducated…read moreon their products.

We are very impressed with this nursery. They have a big selection, a knowledgeable staff and their…read morefall mark downs meant great prices for our extensive purchases. Big box stores and nursery chains are always going to be cheaper because of their massive buying power, but they rarely offer much personalized service and the plants are often neglected. A very capable gentleman at Weber's walked all around the property with us showing us some options for the screening we needed. Everything we bought looked healthy and has adapted to its new location. Couldn't ask for more.

Exceeded expectations several times over the years. If tractor problem is beyond my fixing they…read morewill come get it, fix it, clean it up and bring it back quickly at a decent price. I doubt there is anyone else like them! I live in Winchester!

Recently purchased a Zero Turn Bob Cat from the Bristow shop. The machine is a BEAST!! So happy…read morewith the performance, and from what I can see, maintenance should be very easy. The sales rep, Ashleigh Braley, was very helpful, professional, and not pushy at all. She never pretended to know an answer to my questions if she didn't know the correct one and would ask one of the mechanics for a clearer explanation if needed. The machine cuts like a dream, "professional" looking cut, handles very well, and the time it takes to do the lawn, about 3 acres, is half what it was with a 60 inch belly mower. Tim F.