Trying to switch/upgrade phones, using the online services for info before venturing into the…read moreTemple storefront. So far, 2 out of 3 reps have succeeded in naffing me off enough to end the call before I got everything answered. This is after two free range salesmen ghosted me after vowing to "I'll take care of the switch and upgrade". So far only one phone rep. has been helpful, without giving me the creepy skivvy salesman vibe. Will update after my store visit, hopefully the rating will improve.

Let me start by saying, I don't mind waiting if a store is busy. I get it, I have worked retail and…read moreunderstand. What I don't understand is when there are four to five people waiting to be helped and all the employees just stare at you. This was totally unacceptable for customer service and Spectrum should do something about it. I would have done everything online if the option was there. I waited 40 minutes to get three minutes of help. This is not my first rodeo in this store, same thing happened before. What shocked me the most my first trip here was while this woman sat on her butt a trainee was helping me. When he asked for the password, she looked around and then pulled a post it note out of the trash and said, here it is. (Never getting off her rear end) Wait! What? You just pulled the password that protects our information out of the trash. We don't have options besides Spectrum for internet or I would have ran my rear out of there. Be careful with this company. They have NO customer service and will not protect your account. The picture included is when there were three people waiting to be helped, we were all standing away in awe except the one guy.

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team…read moremembers in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G.

Our internet with them goes down until a technician comes the next day to fix it. This has been…read morehappening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service.

I was looking to get rid of a bunch of wires from my cable modem and cheap antenna (I'm a cord…read morecutter) coming out of my TV. Jamison has years of experience working as a contractor for cable companies, so he know a lot of tricks. He acted as a consultant, giving me options that I did not consider to solve my problem of hiding wires by putting the equipment in a closet, getting a more powerful antenna on my roof, and hooking it up to a DVR. He was one of few to offer a free quote, and his prices were the least expensive I found. But more importantly, he was always on time, offered quality service, and did a great job. I told him he's underselling his services, but apparently, he's fine with not charging more. He's that crazy good :-)

I used JM Broadband to install a J-Pole antenna on the ridge line of our home using a tripod mount…read more They did the installation quickly and efficiently. i spent a lot of time visiting with the guys during the installation and were very friendly. I was up and on the air quickly and would recommend them for antenna or small dish installation. i will be using them again. Bob B

I went to this store because I was in the area but i regret it now. The store has no AC and it…read moreseems like they are remodeling it and I can understand that but there's dust everywhere. The worst part is the costumer service I received by one of the associates. She was very rude so I decided to leave. It seems like she didn't want to be there at all. So yeah never coming back!

Went to this AT&T location to transfer my phone line and obtain internet service for my home. Easy…read moreto make an appointment and check in. I didn't wait long and the music was nice to listen to while waiting. I was paired with Desean and he was an absolute delight to work with! He was friendly and took his time to help me set up my account. Ensured I got all eligible discounts, auto pay set up, and confirmed all information prior to me leaving. The bundle deal I left with is a much better value for services than what I had previously. Overall, very happy with my choice to come here.

The service provided by James is excellent. Just be prepared to deal with someone very energetic,…read morewhich is understandable since he handles a high volume of requests all by himself. Even though they don't offer multiple options for the same services, the ones they do provide are exactly what you need. It's worth noting that Killeen is growing rapidly, and with so many new residents moving in, their services are perfect for those who need to get all their utilities connected quickly. In my case, as part of the offer, we received a free cell phone for a year. Right after leaving the store, my wife accidentally misplaced it with the box. We only realized once we got home. The next day, I reached out to James by text, very worried. Without hesitation, he called me back and took care of the situation. In the end, I recovered the phone intact, but what really stood out was how James handled everything, with total commitment to customer service. Also, as soon as I connected the box at my house, I had internet. As simple as that. Kudos to James and Spectrum service. Five stars for the internet service (the one I signed up for) and five stars for customer service.

If you are new in Killeen, this is the place to go. Chuck Bell will hook you up with the best…read moreservices at the lowest price. He also knows experienced and fair priced contractors for all your home owner needs.

I started service in October 2025. There was the starting promo offer. The October bill $87.11,…read moreNovember $113.67, December $103.04, January $137.15, February was adjusted down to $114.97 when I called to find out why the charge for January was so high. Two calls with different agents resulted in an $11.99 refund for the January overcharge. The second call, the agent adjusted the February billing to $114.97. After those two calls I contacted Vyve Broadband to discuss returning to their service. The agent guided me to the detailed billing statements on Direct TV website. As I talked my way through the details we each entered the charges, credits from each billing period. She was surprised that (A) Direct TV did not send the detailed billing with an email saying the charge would be made to your card and (B) that every single bill did not add up to as much as what was charged. We each did this twice for each bill. The results were October, billed $87.11, actual total was $65.12, an overcharge of $21.99. November billed $113.67, actual total $91.68, an overcharge of $21.99. December billed $103.04, actual total $91.05, an overcharge of $11.99. So, I called back again today and spoke to agent Ricardo who refused my request to speak to a manager or supervisor, he refused to manually enter the line items from each billing period to see that the amount billed resulted in overcharges of the actual totals. He said there was no correction that would be made to the billing and no refunds would be made. To borrow a recent statement from recent news reports " the math ain't mathin. " I have filed a complaint with the FCC today. Hopefully they are still in existence and doing the job they were established for. A consumer should be provided with the detailed statement even if they are paperless billing ( Vyve does this imbedded into the email notices before payment is drafted). A consumer should not have to manually check the math on billing statements every month. AT&T has already had Class Action suits for other things and I can see this being the next. So far, Direct TV (AT&T) owes me an additional $55.97 for overbilling. On the Customer Service reps I spoke with, the first two, a female was ok (can't remember her name) and Ali who was very good. Ricardo needs to look for another job because my review of him was not favorable. I was mostly forced to listen to him read the line by line detail of every months billing for 25 minutes. He refused to deviate from what their normal script is and simply add and subtract every line item detail to see that what I was saying was accurate. I tried dropping the billing details but it simply would not click, drag and drop.

Wants to charge $50 to adjust my dish after a storm took a tree down and knocked it loose and we…read morehad to replace the roof. I pay enough for the service. I don't need this extra expense when we are on fixed income. Got a call and they offered us $50 off for 12 months to cover the cost! Nice

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!