I was pretty upset because my car had just been totaled, but Ace Pick-A-Part made the process…read moreeasier. They gave me a fair offer right away and sent a driver to the tow yard to pick up my car. He handled everything and handed me a check on the spot. The only mistake I made was forgetting to remove my license plate and by the time I realized it, the car had already been crushed.

ive been coming here for years,,,,i usually find what i need every time…read more however, i'm very disappointed with this business. i went to get a part from a vehicle...in which it was only "one" of. paid to get in, went to get the part and it was not in the vehicle. how can you not keep an inventory on the items sold? what a waist of time and money.....imagine how many people loose their money becasue a part has already sold. the cashier should be able to tell you if the item has sold especially if they can ask you what part are you looking for. at least allow a entrence pass for another time if they won't refund a blank trip.

AWESOME SERVICE!! I bought two batteries for my truck in October 2022. It seemed to start…read morestruggling a little when starting at the end of July 2025. I went to the Advanced store where I always shop and Jordon waited on me. He looked up the info., purchase date, checked the batteries and told me they needed to be replaced.... at NO CHARGE! The warranty was 3 years so my advice is to ALWAYS buy the GOLD Die Hard! Jordon also rolled the new batteries and tools out to the parking lot and we switched the batteries out in under 5 minutes! Awesome customer service and Jordon gave me new hope for our young people. He'll go far in life I'm bettin'! John Mitchell

Amber is amazing! She deserves a raise! She goes above and beyond to help out customers and does it…read morewith a smile! I went to Tires Plus and they told me that I need a new battery. I didn't think I did so I went into advance auto parts and they told me my battery is fine! I would have wasted $250 dollars at Tires Plus if I didn't come here to get my battery checked out!

Gainesville, FL - Beware. At checkout, make sure they don't upcharge you for warranty without…read moreasking you first.

If you're a junkyard dog this is a great place to come and find those hard to find and expensive…read moreparts for your aging automobile. Prices are very inexpensive. Bring any tools you'll need and cash seems to work best here. There is a $2 yard entry fee. The yard is hot and dusty. If you're pulling lots of parts bring water. Dress in your dirty car pulling parts clothes and enjoy.

Had a problem with the rubber gasket on the passenger side of my Honda. Got caught in the rain and…read moreit leaked badly. Took it in the following day to find out if I needed some kind of glue to fix the problem. Andy, the manager, offered to take a look at my problem and determined that the gasket was just out of its track. He took the time to fix it for me.I was very impressed with his helpfulness and courtesy. Great job!

Went in today and bought two bulbs for my low beam light on my Avalon. Asked the clerk if he would…read moreinstall because I had a fractured back and couldn't bend over. Keep in mind it's a very simple process. Just twist, punk out, change bulb then reinsert. He said yes and asked me if he could first cash out the customer behind me. So I went out, opened hood on car. He comes out and then says he can't do it. Against company policy. How is it handicap folks can't get simple help? They'll exchange a battery / why not a lightbulb.

I live down the street and often ask them for advice...service etc. they are always friendly and…read morewilling to give professional help. That is what my rating is based on. Never purchased one there, salesman seem to aloof

Do not fall for Blue Compass warranty sales scams , sold me over 12k in warranties telling me the…read morebank required it for the loan and lower interest rate . Total lies ... Bank doesn't require it and now I can't get them to cancel it or even pick up the phone. Never do business with Mandi Watt!, horrible customer service and fraudulent financial department.

My dad and I were on a trip stopped at a rest area and got in our car the battery was dead was able…read moreto get a jump went to AutoZone it was drizzling and they wouldn't come outside came to Advance Auto LU was amazing well knowledgeable and great customer service let us know our options and helped us make the best decision. we were on a trip so we had no tools so he removed and installed new battery for us he went above and and beyond if I could give him 10 stars a I would. which they had a LU at every location.

had Lu at the register today. He was very unprofessional and quick to be upset when asking…read morequestions about items to purchase. heard him over the phone with a customer acting the same way. When checking out he was so frustrated with questions that were asked he acted as if he wasn't going to sell/checkout the items I wanted to buy. This type of customer service does not belong anywhere. I've had more than a dozen good encounters at this advanced auto parts and have always been helped TREMENDOUSLY when asking questions. if you can't operate the front desk of an advanced auto parts you probably can't do much in life and life must suck. last but not least Lu has no clue how to operate the computer system when finding parts and Is LOST. Either he put no effort into the training and learned nothing or was trained improperly. Unfortunate I had to leave a comment today but people like this are what make life harder for everyone else. he simply could have remained calm and kept looking for the item that was asked. Please pay attention to who you're hiring. SIDE NOTE : IVE PREVIOUSLY BOUGHTEN THIS ITEM FROM THE SAME STORE. I HAD ANOTHER WORKER KINDLY AND PROPERLY FIND THE ITEM FOR ME TO PURCHASE. This is something that could have been completely avoided if the worker was trained Accordingly and had acted professional. Hope Lu can figure it out for himself as he will have a long Road ahead of him if he acts this way his entire life.

Let's make a long story short. I called Pep Boys b/c I was shopping for tires for my Tundra…read more Christine was the sales person that helped me and did an Outstanding job selling me what I was looking for (nothing sexier than a women who knows her tires) just saying ... Then the DRAMA. The mechanic working on my truck broke a sensor to one of my tires. The Mgr gave him a new one and they finished the job. The next day I took my truck to Toyota who billed me 310.00 to fix the problem. When I returned to Pep Boys I wanted to hurt someone. But the Mgr Joe who was on duty reimbursed me the 310.00!!! So cudos to all for making a bad situation good. Manuel Quinones

Absolutely pathetic service. I showed up for a confirmed 3:00 PM appointment, and while I was…read morestanding in line to check in, actually overheard the employee leaving me a voicemail to cancel my appointment. When I spoke up and told him he was literally calling the person standing right in front of him, he still had the audacity to tell me I wouldn't be seen. He tried to blame a "call center" for the mistake, but even after I proved the appointment was made directly on their own website, he didn't care. He flat-out told me that even if I sat there and waited, they wouldn't touch my car today. Why even have a booking system if you're going to treat customers like an inconvenience for showing up on time? Completely unprofessional, lazy, and a total waste of my time. Do yourself a favor and stay far away from this location. Went to Jiffy Lube, 2 blocks over and I was in and out in less than 10 minutes.