I wouldn't suggest this place to my worst enemy.
We had this place come and pick up our junk car... they gave us a VERY LARGE window of 1p-3p. They said the towing company will call before they come and if we don't answer they will skip us. I even called at 9am, as soon as they opened, to tell them we were still interested and we will try our best to pick up the phone. I also told them that we lost the key (it was out for like a year lol) but there was something in the locked car that we wanted to get. They said no problem, just tell the tower when he gets there and he can unlock it.
We waited by our phones all day throughout meetings and work. I even had to excuse myself from a client to answer the call. When I spoke to them, I told them again that I needed something out of the car...again, no problem, just tell the tower when he gets there. Idk how strict they are on not answering their call anytime between 9am-1pm but I thought it was kinda bogus. Regardless, we answered and they confirmed our large 1-3 window. My husband took off work to be there between 1-3. They also told us that we could only pick up our check until 4:30pm..
1:00- nothing
1:30- nothing
2:00- nothing
2:30- nothing
3:00- nothing
3:10- nothing... my husband calls them. They tell him that it's already been picked up. My husbands like, "no it hasn't, it's in my driveway.." they tell him that sometimes to the tow-drivers lie and say they picked up the vehicle when they haven't so they can hit their numbers....lol okay, great integrity. My husband asks for the third time if we can get my stuff out of the locked car. They said it's not a problem and to tell the tower when he gets there..
3:30...nothing
3:40 [40 minutes AFTER a 3 hour window] I see the tow truck from my office window pull into our drive way. My husband is doing dishes downstairs, I yell for him. He washes his hands to meet the tower outside.. I promised you IN TWO MINUTES, these guys picked up our car and left our driveway- TWO MINUTES.
I was pissed and honestly confused.
We didn't need to sign anything?
We didn't need to prove it was us who called?
We didn't need to prove it was our car?
No one allowed me to get my stuff out, even though they told me THREE TIMES they would?
Honestly, it seems like with their system you can just call and have them tow any car you want.
Pissed at an ex? Have them tow the car...neighbor in your spot? Have them tow the car..
There's no checks or balances with this horrid company.
3:45 I call the 844 number AGAIN.
3:53 someone finally answers. I tell them I'm a little frustrated that they didn't allow me to get my things out of the car and need for them to insure me that when we go get our check they will allow me to get my things out of the car. The lady on the other line was very rude. I told her that the place was THIRTY MINUTES away She said "if you can't get it today, tomorrow is another day" ....excuse me?!?!
I had personal and sentimental items in that car (which I was fine with being in my garage--but not fine with being at some Steven Avery salvage yard, 30mins away, who we already know have questionable morals).
My husband jumps in the car and RACES to get there before they closed at 4:30. He sped so I could get my personal belongings. We would not have had to speed if they would have been there on time.
He got there and goes inside around 4:22. The guy at the front desk says to him, "oh, our machines been down for the past hour, you'll have to come tomorrow.."
WHHHHAAAATTTT?!?! Why didn't anyone tell us this?!?!!! We were just on the phone with them 20 minutes ago?!!!?!
It's very very clear that these people have very poor communication. My husband asks if he can get my stuff out of the car.....the guy says "oh I don't have anything for you to get it out with"
WHAAAAATTTTTT?!?! Didn't they tell us THREE times that they could?!!?!
What a waste of an hour and gas?
The next day my husband calls the 844 number to ensure their machines were back up. The person at the 844 number said "oh we don't have any way to get ahold of them- you'll just have to go down there."
It was the absolute craziest, laziest, and awful experience with customer service in my life.
DO NOT TRUST THESE PPL. read more