Absolutely pathetic service. I showed up for a confirmed 3:00 PM appointment, and while I was standing in line to check in, actually overheard the employee leaving me a voicemail to cancel my appointment. When I spoke up and told him he was literally calling the person standing right in front of him, he still had the audacity to tell me I wouldn't be seen. He tried to blame a "call center" for the mistake, but even after I proved the appointment was made directly on their own website, he didn't care. He flat-out told me that even if I sat there and waited, they wouldn't touch my car today. Why even have a booking system if you're going to treat customers like an inconvenience for showing up on time? Completely unprofessional, lazy, and a total waste of my time. Do yourself a favor and stay far away from this location. Went to Jiffy Lube, 2 blocks over and I was in and out in less than 10 minutes. read more

Pep Boys - Appointment Screenshot - Auto Repair Near Me - Gainesville, Florida

If I could leave none I would, do not come here. Do not even waste your time. I came here last Friday with my vehicle had it towed because my coolant was leaking. They told me I needed a new thermostat, water pump, and coolant hose. They wanted me to pay $1426 I laughed in there face. I took it to a family friend he looked at it and I only needed a water pump. I paid $400 for the part and labor through the family friend and now my vehicle works JUST FINE. They said my car would have been ready yesterday I had it ready Saturday through the family friend. Do not come here THEY DO NOT KNOW WHAT THEY ARE TALKING ABOUT. If you are a women do not come here alone because they will talk to you like you're the smallest person in the room and SCAM you. Horrible place. read more

If I could give nothing I would. This store will give u a run around and charge u for every step u take. They've had my car for over a week and can't tell me what's wrong with it and no one there can seem to be on the same page. Its truely a nightmare. read more

Amazing service by pep boys! Mr Bobby made sure to give me the best deal possible to Fix my car & took care of the issue fast & efficiently!! read more

If I could give zero stars, I would. Pep Boys Gainesville (Store #0127) returned my father's 2012 Nissan Titan in a dangerously unsafe condition after brake service that cost over $1,500. Within 49 miles of leaving their shop, the brakes failed again on the highway, causing severe shaking and brake drag. My father, who has medical needs, was forced to tow the truck to Tampa for another $950 (Gainesville promised reimbursement, but never paid). Tampa Pep Boys then charged another $665 for "repairs" that still didn't fix the underlying problem. A third-party inspection later found a missing caliper bolt - a catastrophic oversight that could have caused a crash - as well as warped rotors that had less than 90 miles on them. This was negligence, plain and simple. Pep Boys' regional manager admitted Gainesville was at fault. But Pep Boys corporate has ignored all requests for reimbursement or acknowledgment of their dangerous work. My father's safety meant nothing to them. We are now out over $3,000 for "repairs" that were improperly done and caused serious risk to life and property. If you value your safety, your time, and your wallet, avoid Pep Boys at all costs. There are plenty of competent, honest mechanics out there - Pep Boys is not one of them. read more

Excellent service and the team really cares about safety for their customers. All the services were very affordable. I stopped in for an oil change, which they got done efficiently and they gave me a quote on some other services needed for my vehicle. They worked with me using their online specials and found a good price for four new tires plus brakes. I came back and got those services on a separate day and was able to hear them help multiple other customers that came in with emergencies that they were able to problem solve and get people back on the road safely for a reasonable cost. Often even just inspecting the vehicle for free to help identify the problem so that a solution could be worked out. Bobby, Sam and Wayne all really care about their quality of work and customer satisfaction. Highly recommend! read more

After being lied to about a bad alternator and getting a $1400.00 replacement, I decided to have it checked at a different repair place (which they did for free) and they gave me a computer printout of results that proved everything is working perfacly read more

Do not use - they sent my husband in the car without putting the car back together once they diagnosed it and was charging $1000 more than a competitor- the competitor received the car and said that is why you could not drive they did not put the parts back together to drive so therefore risking my husband safety driving. Not upfront and fraudulent. Would never use again. Not looking out for safety. read more

Got a tire replaced here. Very quick, clean, and when the tire I ordered online was in the warehouse (closed on weekends) Mr. Jorge was very helpful in price matching another tire. Will definitely come back when I have another auto issue. read more

Called to schedule an appointment for a transmission service. Couldn't give a ball park figure without seeing it. Arrived at appointment and they said they "didn't like to do transmissions". What??? 1. Couldn't you have said that on the phone? 2. Do your job! read more

Confirmed crooks. Took my car in for an oil change and was given a bill for $120. Once I said that was too high and was going elsewhere they were suddenly able to do it for $70. They do the job right but not before trying to scam you. If you need an oil change, go literally anywhere else! read more

Total crooks! Took car to this shop and told them to change out a specific part. They refused and said it was something else. Also took them 4.5 hours to look at my car after I made an appointment. Told them to get stuffed. I got home and changed out the part and that was the issue. They would have got me for over $1000 to change out a part that was not bad. Standard corporate crooks. Avoid at all costs. read more

WASTE OF TIME. they will run you around in circles making you talk to 10 different people and they all have different answers also my card details where STOLEN right after I used it here. whole management is horrible... read more

If you have a whole day to wait for an oil change then sure, go here. I waited too long and nobody seemed to notice my car hadn't been serviced. Ridiculous. read more

My daughter was traveling from Florida to Arkansas when her breaks were grinding and needing to be changed. She is very new to traveling and she had family in the car so she made the decision to stop and get the breaks changed. The breaks sounded great for about a day but then went back to the grinding. She got home and i called pep boys and they told me that they would find out where we could take the car to get that checked out and never returned my call. I DO NOT RECOMMEND PEP BOYS! read more

I have used Pep Boys several times over the years and have only had one issue with them and they were appropriate and rectified that issue. Yesterday I only went in for an oil change but learned I had needed repairs. Eric was nothing but amazing to work with and very knowledgeable. We tried to use the warranty coverage, which they declined because of wording. Unfortunately they denied the claim, but Eric put forth tremendous effort which I truly appreciated. He was more angry than I was that it wasn't being covered. The customer service was outstanding and my vehicle is riding like new. Thanks Pep Boys ! Thanks Eric ! Until next time ! read more

I mean, the only nice thing I can say is that the sales associate who helped us was a nice guy. Otherwise, we won't be going back. We needed a new battery. We made an appointment for the next day at 7 pm. We paid for the battery we wanted online. The next day we get in and wait our turn in line. The nice guy said he'd get to us in a minute. He waited in the person behind us. And on the next customer and the next and the next. I got back in line because it was obvious that the other sales person wasn't going to help the nice guy or us. He pulls up our order and goes off to look for our battery. He can't find it and my heart sinks. The other sales guy says they keep those particular batteries in another area. Finally he gets it, puts it in a buggy and takes our keys to drive around to the garage. Then he goes on to help the next customer... And the next. And the next. And the next while our battery sits next to his register. I look at the single mechanic now working in the garage. He looks pissed. His co-worker has just gone home. E makes a comment to the unhelpful sales guy that he's working on replacing tires. You know, just in case he wanted to know. Sales guy just says yep okay. And we wait. Finally nice guy leaves his register while sales guy is doing whatever he's doing up in the manager's loft thing. He takes our battery to the garage and helps another customer. At some point nice guy goes out and takes care of our battery. It took him 5 minutes to put the battery in. The fact that we had to make an appointment and then wait almost an hour for a 5minute job is stupid. I said the next time just give me the battery I will install it myself. Perhaps earlier in the day they aren't quite so busy. But if you aren't going to honor appointments, don't give people the ability to make them. read more

Great job to Travis and the techs! Had an appointment for 4 tires & alignment; they got right and out in about 2 hours. Pretty dog gone good considering they quoted me about three hours to do the job originally. Travis was extremely helpful, professional, kind and Courteous. He's very enjoyable to work with and does not try to upsell you on products you don't need. Guarantee you I'll be back to this Pep Boys in Gainesville for my next auto service. read more

My boyfriend and I took his BMW in for an alignment and wheel balancing. We were greeted with a friendly welcome ( 1 star) After a 3 hour wait and upon completion of the work, we were told the job came with a warranty and we could take the car to any Pep Boys store if we had any problems . A week later, the car was displaying the same issues. My boyfriend took the car into another Pep Boys in Panama City Beach. This Pep Boys said it was obvious that the first Pep Boys did not align the wheels because they had done work to the front wheels but had clearly NOT touched the rear wheels. The warranty was honored and the car is now driving great! This is the 2nd bad experience we've had with the Newberry Rd Pep Bots in Gainesville, FL. read more

The front two tires on my boyfriend's car were in pretty bad shape. Pep Boys' employees were very helpful and gave us quick service. Within 1hr and 30 minutes of entering the store, his tires were changed for a very fair price. read more

Travis is the best! I went to pep boys to get my car ready for a long drive I have to take. As a female I always hate going to car repair places because someone always talks to me like I'm an idiot, overcharges me and and dismisses any concerns I have. But this was the most positive experience I've ever had and I recommend here to everyone now. Great, fast and honest work. read more

I had already posted a review on Yelp stating how I was poorly treated at Pep Boys and ridiculously over charged. MGMT sent me a msg. wanting to know more and said to respond here. My initial review pretty much said it all. It was an experience I won't repeat in Jacksonville Florida Pep Boys again. Was hoping MGMT. might do the right thing and make it right by refunding a portion of the money I was overcharged. Order #2219373 read more

Horrible customer service the service guy Jay was seeming to try and hook up with my wife and charged $33 to put the spare tire on her car and gave a price of $211 for a new tire if I could put zero stars that's what it would be wouldn't recommend this place to nobody All he did was talk bad about me while I was on the phone with her read more

Wow...so impressed here, not typical auto parts place with grumpy no-service counter guys...really good customer service!! Best price when bought online for store pick up but several people here went out of their way and made it a great experience :). Will definitely come back!!! read more

As I type this massage I am very upset and unsatisfied with your company I am at a pep boys location in Florida Gainesville I believe where I had showed up at 7:30 this morning in order to get six tires and we're only able to get four because that's all that was available and as of right now it's 10:40AM and they have yet to finish. It is taking them over one hour per tire this is unheard of and not acceptable and I find myself paying more than what I could've got the tires at any tire distributor location in this town discount tire Walmart Firestone so on they are all cheaper and I'm sure much faster. It is no wonder that Pep Boys quality of service and business has went downhill so fast over the years I'm from Oklahoma trying to get back home I cannot believe I've spent four hours to get four tires And I have to pay to much for the tire. Absolutely worst experience ever in a retail!! After writing this review and heading back to Oklahoma I absolutely cannot believe what happens next we maybe went 300 miles away i don't know In the middle of nowhere Mississippi around one in the morning and we have a blowout with one of the new tires the Val stem blew out of the wheel leaving us stranded in the middle of nowhere. To help you understand we had the new tires put on so we would not have a tire problem on our way back to Oklahoma they were installing them on a small class B motorhome with no Jack no lug ranch this would be the reason for new tires. the guy didn't even know how to install the tires and on top of that he did not balance them properly so after spending $50 more dollars to find somebody with a jack and A lug rinch in the middle of the night we finally got back on the road. I highly recommend as a business owner and a customer do not do business with this Pep Boys location they need to be completely revamped trained with proper management not the management they have setting around cutting the bull with each other not concerned with their customers and even their own employees it has been a sad 24 hours. read more

i recently came to this service center because i needed to take a look at my brakes and after them doing a brake inspection they went over what needed to be done , after reviewing everything and the prices the guy showed me 3 pricing options and i decided to go with the more premium option which included premium brake pads and a brake flush and tire rotation, after agreeing and dropping off my car i went and picked it up the next day . when i got to the shop the guy in the office had told me the first person who gave me a quote did a bad job and didn't include other charges and he told me he made the premium brake package into a standard package but claims he still did the premium job and made it a standard package to make it cheaper but at the end of the day the price was more and on paper it says they did a standard brake package so i felt i was being lied too and they did just a standard package and charged me for the premium package . Also the premium package included a brake flush and any complementary service includes a tire rotation, after picking up my car i realized they 1 didn't do the tire rotation and 2 didn't even do the brake fluid flush because when i popped open my hood the fluid still looked dirty , anyone would be upset if they have to pay $700 for them to not even do their job correctly and be overpriced for no reason, i demand someone's response from HR OR CORPORATE. this is so messed up . if you are looking for any type of car service do not come to this pep boys i repeat DO NOT COME TO THIS PEP BOYS SHOP read more

YOU TELL ME: We live 60 miles south but we were in Gainesville for a serious medical appt. As we left the hospital, our 2016 Buick Encore began cutting out at idle and had no pick-up. We made it to Pep Boys hoping they could give us a quick fix to get home. After waiting about 2 hours for a diagnosis, both Eric and Tom met us to give us the results. According to them, after $117 diagnostic cost, we needed a new manifold gasket, new valve cover gasket, and all new o2 sensors, etc. to the tune of $1900. Bearing in mind, we were out-of-towners, we struggled to decide to pay to have it fixed, or nurse the SUV home. Ultimately, we got the Encore home and took it to our local mechanic at Sumter Tire South in Wildwood. A $300 replacement of the valve cover solved the problem. So... The first case would be that Pep Boys saw a chance to make a big profit on two out-of-towners or... The second case would be that they just didn't know what they were doing. Since I saw the code thrown at Sumter Tire, I can only guess that they were prepping for a windfall. If it was the second case, it would have been an expensive error in judgement. You tell me. All that being said, is this where you want to have your car repaired? I must mention that both guys were very nice and polite, so kudos to them. read more

Got my car in for an oil change and front end alignment but they literally got oil all over every surface inside the car and all over my light interior. I informed the front desk guy and he sent another guy to wipe it up after hollering at him about creating the mess. Of course the guy half hearted the cleanup and my light upholstery is trashed. Just carelessness plain and simple. read more

Pep Boys - Front seat stain - Auto Repair Near Me - Gainesville, Florida

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If you value your time and money do not go here. I made a 9 am appointment for a brake inspection, wiper change, and oil change. My car was not finished until 6 pm, and even then I had to go back to the store because they did not change my windshield wipers, even though they charged me for it. Will not be a returning customer. read more

On Friday, March 11, my wife and I were traveling from near Tampa to Atlanta to visit her father in Hospice care before he passed. Despite a pre-trip check by a mechanic at home, our right front brake went metal-to-metal as we got to Gainesville. We grabbed a hotel and I made an appointment online for 9AM Saturday. Service Advisor Travis and Technician Herbert were excellent - they got us repaired, safe and back on the road in a little over 2 hours. We can't thank them enough - BTW, we made it! read more

Joe was very helpful which is why I will be returning again. He did not try and sell me anything other than what I needed. Thanks again joe! So I just returned to pep boys again tonight ( Tues. Feb. 4th) and the service was once again terrific! There was a lady who helped me out, and she was so helpful with what I needed, she deserves a raise! This is my go to car place now! read more

The manager (Joe) was very helpful. I came in for a new battery. They were able to install it in about an hour. I recommend this place!

I have been taking my Jeep Grand Cherokee here for service for a few years now and have always had a pleasant experience; but last night my engine light turned on and my Jeep was driving difficultly so I rushed to Pep Boys in a panic and although they we pretty packed with other clients and cars, they treated my situation like it was their own personal vehicle and made it a priority to figure out what was going on. The manager was phenomenal and professional. He took time to explain exactly what was wrong and showed me diagrams on the computer and everything to make sure I understood the issue (because mechanics is like neuroscience to me and I'm no MD!) He did all this for free and even offered to recheck the issue free of charge again before I spend money on an intensive diagnostic appointment. He was very friendly, warm and knowledgeable. The rest of staff was as well. Instead of doing the bare minimum to get through a rainy Friday night, everyone was on their A-game; and when it comes to my baby (my Jeep), I couldn't appreciate their awesome work enough. So I highly recommend going to Pep Boys for car service needs. They are fair, not shady and very accommodating. I can't speak on the supplies they sell because, again, I have very little knowledge of mechanics and tires, etc, but if I ever need that stuff- I already know where to go! Save yourself stress from car trouble and head over to Pep Boys... you'll thank me later I promise! read more

Oil change package includes tire rotation. But at Pepboys - Gainesville, the package service is a big joke. Don't expect the LAZY MECHANICS to undo your tires and reinstall them. To experiment how fraudulent they are, yesterday I placed markers on my front tires. Sure enough my tires remained unrotated. read more

Customer service is terrible. I stood in line for 10 minutes while waiting for the associate to get off the phone to assist me. Once he did the first thing he said to me was "You know you skipped that man over there right?" The other person in the store was not even in line, he was looking at items on the shelves. I walked out. I will never go back here again. read more

They do alright work and have good coupons but after having another shop look at my car, a leak was discovered that they had not caught. The leak had been there for at least 6 months and I faithfully take my car here every 3 months. Furthermore, I am writing this as I stand in line waiting for my car. When I got here, no one was in front of me and I was quoted 30 minutes for an oil change. It has now been 75 minutes. Don't come here if you value your time. read more

I was a bit annoyed that one of the front staff members wasn't very helpful. I had to wait a while for an oil change. Travis was extremely helpful and apologized for the wait and let me go for free. It's definitely worth coming if you see Travis. read more

Horrible customer service! I'm a college student at UF and made an appt in between my classes. The website says that if you make an appt, you're guaranteed to get out in 30 minutes. My appt was at 1pm and I got there at 1:05. Even called to tell them I'd be a few minutes late and they said no problem. At 2:15, they still had not taken my car in and I had to leave to get to my next class. The staff was VERY rude and I will NOT go back and they lost lifetime customer. read more

Let's make a long story short. I called Pep Boys b/c I was shopping for tires for my Tundra. Christine was the sales person that helped me and did an Outstanding job selling me what I was looking for (nothing sexier than a women who knows her tires) just saying ... Then the DRAMA. The mechanic working on my truck broke a sensor to one of my tires. The Mgr gave him a new one and they finished the job. The next day I took my truck to Toyota who billed me 310.00 to fix the problem. When I returned to Pep Boys I wanted to hurt someone. But the Mgr Joe who was on duty reimbursed me the 310.00!!! So cudos to all for making a bad situation good. Manuel Quinones read more

I normally don't shop here. But they had a good sale so I dropped by to pick up some items. I was very impressed with their service. A young man helped me out from start to finish. What great service. BTW I also do like their new 'pay at the store' feature for online orders. I was able to order some items, on sale, and not have to pay via credit card through the internet but instead pick them up and pay on site. Love this feature. So ya, I'm a fan now. read more