A typical AAP, in St. Pete, which I had to visit because my car's oil light came on. A good range…read moreof products, and seemingly fair pricing. Why 4/5? Only one counter agent, with people waiting too long.

had Lu at the register today. He was very unprofessional and quick to be upset when asking…read morequestions about items to purchase. heard him over the phone with a customer acting the same way. When checking out he was so frustrated with questions that were asked he acted as if he wasn't going to sell/checkout the items I wanted to buy. This type of customer service does not belong anywhere. I've had more than a dozen good encounters at this advanced auto parts and have always been helped TREMENDOUSLY when asking questions. if you can't operate the front desk of an advanced auto parts you probably can't do much in life and life must suck. last but not least Lu has no clue how to operate the computer system when finding parts and Is LOST. Either he put no effort into the training and learned nothing or was trained improperly. Unfortunate I had to leave a comment today but people like this are what make life harder for everyone else. he simply could have remained calm and kept looking for the item that was asked. Please pay attention to who you're hiring. SIDE NOTE : IVE PREVIOUSLY BOUGHTEN THIS ITEM FROM THE SAME STORE. I HAD ANOTHER WORKER KINDLY AND PROPERLY FIND THE ITEM FOR ME TO PURCHASE. This is something that could have been completely avoided if the worker was trained Accordingly and had acted professional. Hope Lu can figure it out for himself as he will have a long Road ahead of him if he acts this way his entire life.

I was helped immediately and my battery was changed in less than 10 minutes! The girl who changed…read moremy battery definitely knew what she was doing and she was absolutely AWESOME! Great customer service and awesome experience. Her name is Jenna, ask for her and you'll be all set!!

Walked in because I needed help with a low oil pressure issue with my car. Amanda was friendly,…read moreknowledgeable, and helped me find which kind of oil my car needed. Car stores can be intimidating sometimes but I didn't feel tricked and was reassured my car would be ok

Noticed had a flat tire shortly after leaving my house and pulled into the dollar store next to…read morethis O'Reillys. Ended up needing a little extra muscle and went in to this store looking for some. The associate named NELSON came out into the 85 degree heat(direct sun) and pulled off, patched, filled it with air, and put the tireback on for me...from his own supplies in his car! Absolutely top notch customer service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

So grateful to have found this shop! I was in a panic because both key fobs to my XC60 quit working…read morewhen I was changing batteries. Unable to reach Richard's by phone, I drove there first thing the next morning to beg and plead for help. Not only were Richard and RJ welcoming to a walk-in, RJ promptly tended to the key fobs in between customer check-ins. He quickly resolved the problem, which was 'user error' and kindly gave me an education for future reference. If you drive a Volvo in north central FL, this shop should be on your radar!

No direct experience. Works ONLY on Volvos…read more Would have preferred "no rating" but that's not an option. That info should be somewhere in this site's info about the vendor. So, ignore the 4 rating, it's "no rating", just offering the "Volvo only" info.

Coming from new york a nail in our tire is enough to screw everything up.... No pun intended lol…read more Me and my partner came in here freaked out worried we wouldnt get home in time or have to drop 300$ on a new tire but mark made the end of our trip a breeze. We bought tire patch repair kit and fix-a-flat! We went outside to do it ourselves and we were short on parts! Mark went beyond his pay to help us out. He let us use his own tools and really turned our day around. When you see this thank you so much!!! Also the entire team is friendly and works together so nicely we talked to kym aswell who also helped us organize our thoughts. Id come to this auto parts store if i was in the area the few other store i called near by either gave me short answers or bad advice and mark really was committed to making sure we left feeling confident we can drive safe! Thanks!!! If i could put 100 stars

Mike greeted me right away and met me with a warm attitude. He helped me get what I needed right…read moreaway. I appreciate his calm and friendly demeanor. Will make this my neighborhood store. Thanks

Windshield wipers... such a needed thing... BUT, you just don't know how good they are until you…read moreabsolutely need them. Today I ran into a drizzle of rain as I drove through Gainesville. I'm returning from a hospital visit. I stopped in Auto Zone real quick to grab some wipers because mine were absolutely horrible. Sometimes I hate these little stops because customer service nowadays seems as if it doesn't exist. This was NOT the case. "Dee" was working the counter and was EXCELLENT with his customer service. He had a smile, was polite, knowledgeable and friendly. I guess he didn't get the memo... "it's 2023 and being a jerk is expected." Thankfully he didn't. AZ.... This dude is management material. Keep him. God bless.

I order 2 sets of the same thing not knowingly. The people at the desk could have easily taken…read moreadvantage of my ignorance yet they were honest and informative and took it off my bill. Thank you. I did request their service for delivery, but after waiting for Uber person to get to my establishment for a significant time; I went and got it on my own. After I had gotten the article and almost reach my house, which is actually across town, the Uber delivery person called me and cursed me out for not waiting on her then she rudely hanged up on me. I am so glad I went to the store because that personnel was absolutely professional.

THEY INTENTIONALLY SABOTAGE CARS…read more I went in for an oil change, and they removed some screws from the panel underneath my car so that the wind pushed it down when I got on the freeway, resulting in scraping. This place will intentionally sabotage your car so that you go back to them and they get more money. Another reviewer on google reviews says the same thing happened to them.

I was in Gainesville having a tow package installed on my vehicle. After having already called…read morearound back home and being completely underwhelmed by equipment choices and the not so good customer service side of things at both the audio installer shops locally, I thought I'd take a shot and ask the Uhaul tech if there was a good audio install shop he'd recommend. He quickly replied Sound Depot and got me the phone number and address for them. Which I thought was not only nice of him but was above and beyond the norm these days. So I left Uhaul and headed over to meet the guys at SD. Logan greeted me at the door, asked me a few questions and promptly started demo-ing all of their gear. We talked about types of music I listened to and he downloaded some Jazz playlists because I said the best mixed and mastered music sonically is Jazz. We went through all of the speakers in the main display setup and a couple of the brands sounded pretty good but he could tell I wasn't hearing what I wanted yet. So Logan points me to the next display setup which was their more high end speakers. It was kinda hidden off to the side(Focal Speakers). Immediately I was hearing what I wanted. The natural reproduction of the music no boosted highs or lows and warm full spectrum mids. So he set me up a quote for the audio gear and install as well as the installation of sound dampening panels for all 4 doors. Next was the install side of things Omar was the tech who did the work. He was very professional, knowledgeable and dedicated to his work as was Logan. He asked all the important questions and proceeded to begin the install. Omar,Logan and all of the guys at SD are exceedingly friendly and knowledgeable. Do your self a favor, if you're a music junkie like me, looking to upgrade your auto sound system and you live close enough to make it feasible to travel to G'ville, go see the guys at Sound Depot. I know I'll be taking my girlfriend's car there as well *side-note* I've been in their shop a couple of times since and Jazz was playing on the their systems!!

Stay away from these guys! My car went in there via a sub from another car repair place to have a…read moreradio put in. I was quoted a couple hundred dollars me supplying the radio and the speakers being in the car. get a call from the install/walk up the bill rip off, let's just call him Chris, who informed me that they need to know what rear speakers I would like to use. When I informed them, the speakers were in the car, small 4-8 ohm BOSES, They then said those were not adequate, and they would not install . I also had existing speakers in the doors of which they said were defective, and we're not. They from that point removed the door panels, which was a very involved projects, and when reinstalling them in the car, comes back to me with loose door panels as well as working speakers that came from the car and as well a window regulator on the passenger side that no longer works After he got done quoting for his new price over the quote amount and I asked him how much it was he informed me $960 plus I said unacceptable. He then said that's what I told them and they've got it recorded . once he went to review the recording he didn't have it recorded instead they ended up putting a pair of $99 speakers in that they charged me $300 for My favorite line from this guy was I have people who owned $5000 cars that install $13,000 sound systems... right there's enough to tell you you're dealing with a thief . Once he realized he wasn't going to screw me I had the pleasure of dealing with his boss who intern ended up getting $600 of my money for a simple $150 installation and admitting their imaginary recording of what I supposedly told him was not working and they did not have it. When I picked up the car from the outfit that was repairing it, and who took it to these people the Car came back to me with the antenna, which was an electric antenna brand new, not functional, as well as not plugged in and as well issues that exist with the one speaker where the window regulator was screwed up after their dismantling of the door to put in speakers that I didn't need. Don't be stupid. These people are rip offs!

Amazing costumer service very friendly and help-full was getting some fuel hoses and the guy was…read morevery knowledgeable

I'd rather come here WAAAY before a "discount" or a "zone" type store. The cost difference is…read moremostly perceived, but the quality and the help is usually of a much higher caliber