Great experience with this office and a very competent Dr. Lampley. The medical practice could use…read morea different office location with a bigger lobby and better parking. There is a receptionist that could use some people skills, maybe she was stressed because of a tech glitch with her computer. The great care provided makes up for it. Obviously people that are coming to the doctor are already somewhat stressed out and the first person they see when they check in makes a difference. Keep up the good care and thank you.

BEWARE! Once again, SOS billing department has raised the bar on terrible customer service. I had…read moreto go to elsewhere to ask a doctor to fix my painful hand. Dr. Lampley did a great job on my right hand surgery, and did the same on my left. I've been having pain for months in my left hand and it's now pretty unbearable. I was refused an appointment to see him in September about it because their billing department said I owed them money, WHICH I MADE COPIES OF MY RECEIPTS FOR THE 10th TIME and gave them to them to PROVE I was paid to date! It's been a nightmare for 3 years. I owe them nothing! I've kept receipts of all payments and have had to keep proving it, yet they still insist I owe them and had the GALL to send my account to collections! (My credit score is 850...). And now my hand is really hurting so no choice but to seek medical attention elsewhere. Also, I've had a lot of surgery and I've never had a surgeon charge for the 1st follow up visit after a surgery, have you? That's legitimately the only copay I (supposedly) owed them, so I just paid it. But I find this very fishy because when I went to my follow up appointments after each surgery they didn't take any payment (I offered) so I assumed it was included with the surgery copay cost, as is the norm. They changed their minds much later on and decided I owed for those 3 visits? That's not right! I had 3 surgeries with SOS surgeons and they charge for the post-surgical follow up long after the fact?? Hmmmm.... Anyway, when I politely called and asked to speak to the St. Augustine office general manager today to discuss this, they refused to give me his/her name and said they couldn't give out that information. Lol. This is a public business. You can't give the name or contact information for the general manager? Again - such bizarre business practices! Dr. Lampley I have no complaints about, I would not have another shoulder replacement with Dr. Jones, and I highly recommend the PT and OT team, but the billing department refusing my hand appointment (for a problem related to a surgery at SOS) because of a messed up billing department is deplorable business practice. Not to mention the fact that after all of my correspondence or calls NOT ONE PERSON has reached to me via call or email to help resolve it, even though it's THEIR mess, (at my expense)! I had no choice but to use this platform to warn others because they've not tried to help fix their billing issues. I can't be the only one in this position... I'm sure there are others who are in the same boat. I have a 4" stack of correspondence with receipts that I've sent with no response. Beware, and keep your receipts! If I could afford to retain a lawyer to take them to court, I would. I actually looked into it but can't afford the retainer. Sucks that they get away with this... Shame on them! What they're doing is unjust. (Legal Aid was of no help- but said it was considered Medicare fraud to charge people more than their Medicare copay for services rendered...) I'll just warn others for now, since I guess that's all a person with a limited income can do.

I have total confidence in Dr. Grimes. He has replaced a knee and hip for me…read more I have also referred my friends to him. I believe his surgical skills are difficult to surpass. Patrick, his PA, offers excellent care and is eager to assist in the healing process. I wholly encourage anyone with arthritic health issues to seek their help.

I brought my mom here to see Dr. Grimes's Physician Assistant due to her knee arthritis acting up…read more This is the first time she's seen him, and really just needed a quick visit to get her knees injected with corticosteroids. The PA, Patrick, was attentive and engaging. He took a thorough history, and did an appropriate physical exam. When it came time to do the knee injections, he gave complete informed consent. This means he discussed what the procedure would involve, the risks of the procedure, side effects of the procedure, alternatives to the procedure, and the risks of no therapy. This is important, as it shows he was interested in what was best for his patient. My mom has a hard time getting up onto an exam table, so he easily injected her knees while she was sitting in the chair. She felt no pain during injection, and over the next few days was like a new woman. They did a really nice job. I was impressed. Overall, we were in and out of there in about 30 minutes total time. Very nice!

Dr Lampley has done multiple injections in my partner's shoulder, both hands and both wrists. Dr…read moreLampley's associate is always there to listen and has had a solution for every issue. We trust this group of very qualified doctors and know they listen and understand. The entire staff is professional and always there to help and go the extra mile. Thank you doctors for your work. You are excellent at all you do. ~~~Madilyn and Mike

I'm about 17 days out after a carpal tunnel surgery to my right hand completed by Dr. Lampley. I…read morehad my left hand done about a year ago by a different doctor and I can tell you Dr. Lampley is the best at what he does. I hardly had any pain after the surgery and can now sleep through the night without waking up with my hand numb and/or feeling like it's on fire. Such a relief. Don't hesitate to go see Dr. Lampley for any hand issues, he is very competent, respectful, kind and truly strives to get you better. It's hard to find a good doctor and I'm very happy I found Dr. Lampley. Thanks Doc!

This injury to my ankle has taken 8 months to get resolved. It would not be resolved without Dr…read moreNorthrop and also to doctor before him. It was in danger of amputation! It was scared the heck out of me but yet Dr Northrop was honest and told me what the risk was for and possible outcomes. I actually appreciate that. I'm a nurse and of course we are often critical of doctors. It took a visitor to until I was willing to trust. But at that point his bedside manner was good and he was extremely honest with me for the positive and the negative. I needed to hear that and also to know what steps to take to follow his direction to the best outcome I'm so glad I did that because now I see that my x-rays are regaining bone. I had a very complicated surgery Dr Northrop and actually three surgeries in total over the last 8 months. I am very fortunate to not have to have an amputation which was a possible outcome. My bone is regenerating, I'm on the final stage of healing. Dr Northrup would be my next go to if I ever, God forbid, needed help again. I will recommend him to anyone that has an absolute problem. We get surprised in life sometimes and people we don't expect to meet. I'm very glad I did and he was recommended to me. Thank you to Dr Northrup! And his staff also, a very pleasant office to visit and very efficient. I don't think I've ever waited more than 5 minutes if that. So relieved after all these months and glad that I had the care I did with Dr Northrup and his staff

They care about what happened and how you're doing and the quality was happy which made me feel goodread more

He performed two microdiscectomies on me. Both went well. Dr Haycook answered all of my questions…read moreand he is very nice. Good bedside manner which is important to me.

From the owner: Dr. Haycook is Board Certified by the American Board of Orthopaedic Surgery. He has specific…read moreexpertise and training in the latest treatment of scoliosis, spinal deformities and spine related injuries. Dr. Haycook is proud to be one of the only orthopaedic physicians in the area offering minimally invasive spine fusion surgery to his patients.

My first visit to this office and the front office staff was incompetent! Big sign states "Please…read moreSign In, Take a Seat, We Will Be With You Shortly". No one greeted me, no one said hello, no one even acknowledged my existence. So I sit down and wait for them to call me back up, They never do. When I finally walk up and ask how much longer do I have to wait. They asked if I check in, I said yes, and produced the clipboard with my name on it. She said no did you come up and speak with one of us. I told there are clear instructions for me to follow and pointed to the sign. Then she tried to hand me paperwork. Lady I have been sitting down for 30 minutes, you couldn't have given me this when I arrived. "Well you didn't check in she said, oh yes I did, you were just to busy taking a personal call and refusing to look at the list of patients who signed in. INCOMPETENT. It like we are to do their jobs for them now. They much rather blame someone else then take responsibility for their lack of work ethics.

Dr Cartwright, Yvonne & staff treat you like family the minute you walk in their office. I've…read morefollowed Dr C from another practice, as I wouldn't trust anyone else. They truly care about their patients.