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    Riverside Pain Physicians - St. Augustine

    1.8 (6 reviews)
    Open 7:00 am - 5:00 pm

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    JAX Spine and Pain St Augustine

    JAX Spine and Pain St Augustine

    (9 reviews)

    NP was fantastic. He listened and spent time answering my questions and explaining things to me. He…read morecared to get to the root cause of my issues while providing relief in the meantime. Excellent care. On the other hand, the office staff and billing department is enough to seek other options. I was denied my appointment unless I paid cash because the billing department kept running old insurance on file instead of running my new insurance I had given them twice. Once the office realized and apologized for trying to deny me care for their mistake, they have yet to issue a credit or refund in over a week. To make matters worse, they've now sent incorrect insurance information out with my referrals. Now, I have three different doctor's offices calling to tell me there's an issue with my insurance. Such a headache due to their incompetence! I've left two messages for two different managers and no one has returned my call.

    Only get to see Doctor for procedures and then he doesn't wait to speak with you. You always get 5…read moreminute follow up appointments with his PA who keeps making mistakes not looking at my medical records. Walking around with two more fractures in my back but they won't see me until my next appointment even though they have my MRI. I'm supposed to suffer with excruciating pain until I can get my prescriptions filled. Medical marijuana was suggested, however, I can't work or drive if I smoke or take edibles.

    Jean C Harris MD

    Jean C Harris MD

    (7 reviews)

    My husband & I have been patients of Dr Harris for over 2 years & we have always received…read moreexcellent, timely & compassionate care. Other reviews mention that Dr Harris refers patients to specialists or that there isn't follow-up from your visits. Come on! We're adults. We've been to other doctors in other cities, states & countries. Most doctors refer you to specialists. Most adults know they're responsible for follow-ups. If Dr Harris orders a study or a test & we don't follow through with it, that's on *US* not on her. When the results do come back from the tests or specialists, we're informed as needed or requested by the doctor or her very capable staff. I appreciate that Dr Harris treats us as adults & I also appreciate that she & /or her staff will respond to our special requests promptly. In the past few years, Dr Harris has seen us through many emergencies where one or more of us needed extra care & we're grateful that Harris & her staff accommodated us. In our visits since, Dr Harris has been kind - on a basic human level - to acknowledge our losses, special needs & any concerns we have. When I leave her office, I feel as though I've left a very good therapist or friend. This matters.

    I was a patient of Dr. Harris' for approximately 6 months on moving to Florida. Appointments were…read morelong in coming, wait time average. What displeased me the most is that she and her staff were neglectful of basic medical followup and diagnosis. She actually did little of her own medical treatments, usually referring you to a specialist for the simplist of things. She also did not followup with me in a timely manner for mammogram exam followup issues, and there were several insurance billing mistakes. I was always having to do the followup myself to ensure my own good health (both physically and financially). She frequently made referrals to specialists who were not even covered by my insurance. Referral followup was terrible. Took me months to get into pain management specialist and then only did when I took the bull by the horns myself!! Not recommended!!

    Riverside Pain Physicians - St. Augustine - painmanagement - Updated May 2026

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