I came to this LOFT store because I was at the Christiana Mall. I was in Delaware on business and…read morewas excited to see this place. The store itself was clean and well-stocked. They had a lot of sale racks on one side of the store, I was here in October so it looked like they were trying to get rid of all the Summer stuff. So the store did feel a little crammed which was difficult especially with other shooppers in the store. They had all the Fall clothing out which was adorable! Typical LOFT. I didn't interact with anyone here, just the greeting when I came in. You can find good prices at LOFT if you have rewards and when they have sales too. This was a good store with variety in it.

Stopped in today . 1 other customer in the store looking around on her own , 2 employees , 1 at the…read moreregister , 1 folding cloths . I looked thru the whole store , not once did anyone acknowledge I was there !! No hello when I walked in , no can I help you while I was looking around . Since when is this acceptable to not even say hello when a customer walks into the store ? Sad

I had a great experience here. I came in with my brother to find gifts for our mother for mother's…read moreday. The staff asked us relevant questions to help us pick things out, and was not deterred by how picky we were about what we were looking for. He looked up items in their inventory and online, searched the backstock etc. for us. And got us set up with two great gifts that our mother ended up loving. The lighting and atmosphere in the store was great, the staff was attentive and helpful, but knew when to let you browse, and were very friendly and professional. Wonderful place.

I love Brighton bags and jewelry. I received many many e:mails on their giveaway that I was…read morereally interested in ending November 6th. I waited until the last day and probably would have spent about $265 on what I was looking for. They (of course) were out of the giveaways and didn't seem to want to put me on the list for one of the 10 they were promised to receive. So, I didn't purchase...and am disappointed...and discouraged from going in again. In my opinion, their customer service skills need to be better.

Went in for a return without a receipt for 2 pair of shoes that I bought in October and the staff…read morewas very helpful especially Devin. They gave me a full store credit and even called around to find me my size. Thank you for the great customer service.

Stood in line while cashier struggled with register ringing up one person and didn't bother to call…read morefor assistance. Management obviously needs to invest in better training and supervision.

Thank you David for all your help - we bought a large 5 drawer chest…read more David was helpful and friendly. Thanks

Unfortunately I left my items and walked out. I think the worker that approached me might have…read morebeen a manager (with bad, sarcastic attitude). As she walked passed me she asked how I was doing. Was I happy with my shopping experience. I answered with "actually I'm disappointed that 1 out of 2 things do not show a price so it's hard to shop." she immediately turned her back, walking away saying, " well now, I certainly hope your shopping day gets better." if she didn't want an answer why ask me the question. She continued talking as she walked away. I left my items there and left the store. I wil not return.

Delaware doesn't have much to chose from when it comes to fashion boutiques/ places with eclectic…read morefinds. A few places stand out and francescas is one of them, Came here in search of a dress i saw online unfortunately they didn't have it but they were having an amazing by one get one sale on apparel and jewelry ! The store set up is organized and the sale racks are overflowing with cute finds. You can stay here for hours looking at all the dresses, skirts and skirts. The staff here is top notch, friendly but not overly so. Ive shopped online for different items and most of my friends have ventured out to this Greenville hotspot. i spent under $60 and got a multi purpose dress, skirt, pair of studs and a fabulous two finger leaf ring ! The store is open 7 days a week but they close at 7 m-sat and at 5 on sundays.

The staff is RACIST. I'm an African American women I live near francescas and have been in the…read morestore a few times. I go in the store to get a dress for a baby shower and immediately had an uncomfortable feeling from one of the staff members. When they asked me if I needed help I even allowed them to keep my things I picked out up front. What finished it off when I was about to make a purchase simply looking at mask (respecting everyone's space) a random customer who was giving me dirty looks the entire time asked me to get away from her because we weren't 6 feet (we had a safe distance between us because I don't want to get covid either) anyone with eyes could see we were at a safe distance. But instead of respectfully correcting the situation the staff member told ME to move back further WHEN WE WERE AT A SAFE DISTANCE and I was trying to make a purchase!! Privilege at its finest !

Kay on Concord Pike has the most beautiful lab made wedding bands at a fraction of the price…read more Don't buy a real diamond, buy a house instead. See Diane for the most special service!

Asked to have my watch battery replaced . They said they could not fix in house and sent out. 3…read moreweeks later I got a call that it would cost 250 !!! They said it needed to be cleaned. I said no and picked it up . Took to another jeweler and he replaced the battery and said the inside of the watch was spotless . It cost me 40 dollars . Kay jewelers apparatus likes to scam and up charge for things you can't see . Shame on them

The service here was top notch. I wish I had gotten her name…read more I came in looking for a dress from work and she pulled a bunch of stuff for me to try out. Although I only really loved the one dress, she didn't push the other stuff on me; she just offered it since I told her I was looking for new work attire. She even gave me heels to try on with the dress so I could get the effect of the shoes I would be wearing (as opposed to the flip flops I was sporting!) I left a happy customer; thanks!

Sophia is a miracle worker! I got my Mother of the Bride dress at 3:45pm THE DAY BEFORE my…read moredaughter's wedding in Wilmington, DE (we live in PA - hurricane Irene caused delivery delay for my dress). We found Sophia online, called, explained our issue and she simply said, "SURE! Get to me as soon as you can!" We got to her about 4:15 on Thursday afternoon and she called me at 10:15 the NEXT MORNING - the day of the wedding - to say my dress was READY!! To be able to wear my 'real dress' vs. the Plan B dress to my daughter's wedding was absolutely amazing! Sophia was so wonderfully, caring, sensitive and loving and did a fabulous job on the alterations! Not only did my daughter look like a million bucks on her wedding day, but thanks to Sophia, I doo felt like a millions bucks standing next to her in my beautiful dress that Sophia made happen!! Thank you, thank you Sophia! You are a gem!! Bee

Sophia is very busy and the quality of her work is the reason for her tight schedule. Because of…read morethis, she tends not to beat around the bush, but will tell you directly whether something is possible or will look good. Some people may feel that she is rude, but I appreciate someone who values her time as well as mine. I think my I have spent 45 minutes (including changing) over 2 fittings (efficient and skilled is a wonderful combination) I dropped my wedding dress of March 22nd and had it back April 19th (wedding is April 30th). I did not need major alterations, and the beaded sash she added looks like it was part of the original dress design. The bustle is so simple I just need someone who can count to 5 to get all the hooks and loops. Make sure you take a look at her jewelry selection, I found my earrings, necklace and bracelet in her store. I wish I had looked around better in March, it would have saved myself fruitless hours of shopping. She also carries clutches and head pieces. Payment is a check when you drop your item off or cash when you pick up. I guess this was the only drawback because I didn't see the jewelry until I went to pick up my dress and didn't have enough cash on me to cover it and had to go back the next day. Prices seemed reasonable, but I have never had a wedding dress altered before.