Yesterday I had the pleasure of going back to Jan's Boutique to find another dress for my second…read moreson's wedding. Working with Ivy again was such a joy -- she truly understands my style and made the whole experience feel special and effortless. Her vision, kindness, and attention to detail mean so much, and I'm so grateful to be in her hands for such meaningful moments. I'll also be having my alterations done with Julia, who immediately understood my vision and is recreating and tailoring my dress to make it completely one of a kind. It's so comforting to know I'm working with such talented and caring women. I will always recommend this wonderful team -- true class all the way With heartfelt thanks and gratitude, Joy Edelman

First, let me say that I had really high expectations making the appointment at Jan's Boutique as a…read moregood friend had a great experience and bought a dress at Jan's a few years ago. Unfortunately, my experience was the exact opposite. I am MOB and came in with my daughter and her fiancé who is also female. I am going to mention this here although it is not something I ever think about, but seemed to be an obvious issue with some of your staff. They are both beautiful, and happen to be plus-sized. We were eyed up and down when we first arrived and then again by the sales associate, Lesley (sp?). We probably should have left right then and there. She was definitely taken aback when I introduced my daughter and her fiancé...caught herself quickly, but was clear. It is 2026, and this being Pride Month, she should have faked it better. To say she was probably the worst dress consultant I have ever had is an understatement. She questioned me on my normal clothing size three times (I wear a size 6 in street clothes and she twice said something about me being a 12...and no, not in dress sizes which I fully understand run small). This clearly indicates she doesn't know what should be her craft which I would expect from a sales consultant at a shop like Jan's. Then she didn't listen to anything my daughter had to say or me for that matter. It almost made me apologize for being selective and no one should have to do that ever, particularly when shopping for such a wonderful occasion. I did try on some dresses, despite her not showing me what I really wanted. She consistently talked about the dress sizes, unnecessarily as that is a ridiculous concern. And as we were leaving, she rambled on, unprovoked, about these lavish weddings that people have and she wonders if they'll still be married in ten years and then wished my daughter and her fiancé good luck. Very odd and made the whole experience that much worse. Such a sad, complete disappointment...

my wife bought her dress there for her wedding. was kind of big. so the people there was trying to…read morefix They did horrible work They don't care about you. Because time that you buy something from them. you can't return it back PLEASE Don't LET THE CHINESE LADY FIX ANYTHING FOR YOU I don't recommend this place for nothing

If I could give negative stars, I would…read more I originally had nothing but wonderful things to say about Brides and Grooms Inc. Nearly two years ago, I found my dream dress and veil here. Emily at the front of house was a delight every step of the way, and the alterations process was smooth and professional. She even called me two weeks before the wedding to offer a final fitting, which I appreciated immensely. But apparently, my wedding went too smoothly, and the owner decided to make sure I got the full "bridal horror story" experience after the fact. Three days after my wedding, I brought my dress and veil in for cleaning and preservation. My veil had a handmade headpiece attached to it -- crafted by my mother, a professional jewelry maker with over 20 years of experience. This piece included Swarovski crystals (no longer manufactured), freshwater pearls, hand-painted and sealed polymer clay flowers imported from Europe, and intricate wirework that took her a week to complete. It is a one-of-a-kind, irreplaceable piece worth over $500 in materials and labor alone, not to mention the sentimental value. I carefully explained to Emily that the headpiece needed extra care because of the delicate materials and sentimental significance. We agreed the seamstress should inspect whether it could be removed without damage -- and if not, I'd be contacted to discuss options. I left the store, got in my car, immediately called my mom to tell her about the situation, and she said she wanted to speak with them. So I turned around. I was gone for literally two minutes. In those two minutes, the seamstress (who also happens to be the owner) had already taken wire clippers to the headpiece and butchered it. Not delicately removed. Not discussed. Clipped. Destroyed. I walked into the back and saw her with pieces of the headpiece literally in her hands. She then attempted to "fix" the headpiece by randomly weaving the wire back and wrapping it with white thread -- something any jewelry artist would recognize as a joke. The structure was compromised, beads could slide off, and the artistry my mom had poured into the piece was gone. When my father calmly called her to discuss compensation, the owner: Threatened to record the call (illegal in Maryland without consent) Yelled and claimed she "fixed" it Lied and said I told her to cut it off (I never spoke to her before the damage happened -- Emily had only asked her to look at it) Escalated the conversation and then hung up on my parents For someone who owns a bridal shop, where literally everything that comes through those doors is sentimental, I am baffled by the lack of care, common sense, and respect. A responsible professional would have: Inspected the headpiece carefully, Consulted Emily or called me before doing anything irreversible, Treated the item like the heirloom it was. Instead, she took wire cutters to a one-of-a-kind piece made by a mother for her daughter. To add insult to injury, she has refused to offer any meaningful solution other than letting her "fix" it again -- as if someone who destroyed it in two minutes could somehow replicate 20 years of jewelry craftsmanship. After this happened, I looked at other Google reviews. There are multiple recent complaints about this same seamstress ruining items and refusing to make things right. Their canned response is usually that the customer "approved" the work and is just changing their tune afterward. Based on my experience, I can confidently say: it's not that the customers are fickle -- it's that they're tired of dealing with someone who doesn't listen, doesn't take responsibility, and doesn't respect other people's artistry or belongings. I'm devastated. I trusted this shop with something irreplaceable. And they destroyed it without hesitation. I would never, ever recommend this place to anyone. Not for cleaning, not for preservation, not for alterations. If you value your dress, veil, or any part of your wedding ensemble -- take it somewhere else.

Quality alterations on complicated changes. I needed a neckline completely remade and the work was…read moretop notch. You get what you pay for and can trust the job will be done properly.

Just left for a fitting for my daughters prom dress. The ladies could not be nicer and really seem…read moreto care about my daughter's happiness. We haven't decided where to buy her dress yet but we will be back for any special occasion we may have.

Rochester Formal Wear is the best place to deal with!!!…read more Stan And Richard are simply amazing and so very helpful. They fit my son just perfect two years in a row For his junior and senior prom. I would recommend them to anyone!!! Thank you Stan & Richard for all you do!!! Clarice Palmer

Our first tuxedo experience. My son's senior prom. Was an awesome experience!!!! He knew exactly…read morewhat he wanted. He's a big guy (6'3 240lbs with size 15 shoe). They had everything in stock. My son decided last minute (10 days before prom) that he was going so I felt I was never going to be able to get a tux in this short span of time. We were told we didn't need an appointment. Walked in. Store was very crowded. I was so pleasantly surprised that we were waited on immediately. They had unlimited options. Took my son's measurements. Super helpful. They gave him several different things to try on. In the end (a half hour max) we had everything ready to go. My son was able to pick the entire outfit up in 2 days. And a HUGE added bonus was the owner was at the high school the next morning from 11-12noon for me to drop tux off. That was super helpful. HIGHLY recommend this place

I recently had 2 custom sport coats, a smoking jacket and shoes made by Saget's. Wow! What a great…read moreexperience guided by Jimmy. For the sports coats Jimmy's recommendations on cloth, style (1 button sport coat for me), pocket design, lining design (choose from a hundred designs or provide your own pictures for a custom lining) and choice of buttons helped me find my personal style. Next up was a smoking jacket. If you are looking for something special and unusual for a gift (or spoil yourself) this is a great choice. Again guided by Jimmy for cloth, design (jacket with robe tie closing) and pocket design a great smoking jacket was created. I didn't mention 3 three custom embroidered "sayings" you can choose for each jacket. One above each inside pocket and one "secret" location (ask Jimmy). One of my sayings..."It is what it is". Finally, new to Sagets, is their custom shoe line driven by their website. For me a black leather croc design with a ribbed sole and grey shoelaces for a high end casual shoe. They are super comfortable and a perfect fit.

What a great experience! My son is very tall and slim, making it difficult to find a really nice…read moresuit. We went to the Phoenixville location to get fitted for his first custom suit. Brenda was awesome to work with. Panic was setting in since he was leaving for vacation and needed the suit tailored before then. Spoke with Sue on Monday, and by Tuesday the suit was in Drexel Hill. Sue completely empathized with our situation, and Jimmy was able to get my son all tailored up Weds., and now I can breath again! The suit is really clean-cut and good-looking. Thank you again to Brenda, and the owners, Sue and Jimmy. Amazing family run business and we will be back!!!

Beautiful gowns. Will be going for my daughters jr and sr prom dresses here. Everything is…read moreorganised and if you are looking for something in a certain price range, the staff will pull some beautiful choices.

Customers not allowed to use restrooms. They send you to Bloomingdales. I'm elderly with a cane.read more

Last week I made the mistake of parking in the Floccos designated parking lot. The parking lot was…read moreempty and because I was in a rush didn't take the time to realize the entire lot was designated for Floccos - which was my mistake. Myself (9 months pregnant) and my mother ran our errand and returned to the car, the lot was still empty at this time. When we arrived back to the parking lot there was a man yelling and cursing profanities at us. At first I was startled and quickly scurried to the car. When I heard what he was yelling at us for parking I promptly apologized. After my apology he didn't stop screaming and cursing at us. Also threatening that he had my license plate number, I'm not what he was trying to insinuate. We were so taken aback and truly felt so threatened that we hurried into the car and left. Of course, I take full responsibility for parking in their lot but I've never in my life been screamed at and threatened by a grown man. Especially given I was viability 9 months pregnant with my mother. Absolutely disgusting and terrifying behavior.

Came in when the wife needed comfortable pair of shoes when she forgot to pack when staying at the…read morehotel next door. Told them the situation and the nice staff didn't try to upsell her to something expensive well, Just hooked me up with exactly what we needed. Very nice staff and a good selection.

I went into this boutique with the mission of finding an evening gown for an upcoming pageant I'm…read moredoing, and the experience I had was absolutely incredible! I called on my way in because it was cutting it close to their closing time, and the owner offered to stay late to help me find the perfect gown! The customer service was absolutely amazing, and the owners insight was extremely helpful! She helped me find the perfect style, color, and fit even though it ended up being two hours after closing time that we finally decided on a gown! I also need the gown before the 28th of this month, and the owner is making sure that it is here within a week!! I will most definitely be coming back here again!

Stopped in to look for a dress for a business trip and Karen, the owner, was SO helpful and kind…read more She gave me a few different options and helped me find something that checked off all the boxes! Will definitely be visiting again.

The phenomenal service won us over. We walked in just to look around and left with two suits and…read moreand a pair shoes. If your looking for sharp suit and accessories this is the place.

They accommodate their customers and the turn around time on alterations is phenomenal. Very…read morepersonable and hospitable business owners.

Very comfortable! They have a good selection and listen to your wants and needs. Not a large…read moreselection for Mothers but good for bridesmaids and brides.

Friendly and personalized service - measuring and trying on - for tux and/or suit rental (like for…read moreprom). My older son's rented suit - pants, vest, shirt, jacket, tie, shoes - looked so sharp because it was so well fitted. Can't wait to see what my younger one's looks like this year!