Elite Auto Image professionally installed window tint on my car yesterday and I couldn't be much happier. HIGHLY recommended! Read the following long-winded but true tale to find out why I'd have no problem recommending this shop for window tinting services to my best friends and family...
I'm pretty OCD when it comes to car care, maintenance, and general vehicle upkeep.
I was trying to get my tint done on Tuesday morning and found Elite Auto Image's online reputation (Yelp and Google reviews) for window tinting services to be pretty darn good. So I called up at around noon expecting to be squeezed in that day for a quick window tinting, but came to learn that they prefer appointments. Ok, no big deal, tomorrow it is. Phone-quote/estimate was very reasonable considering some of the local competition's considerably more expensive quotes for the same tint, plus they're right up the road from me.
The guy on the phone was very courteous and most noticeably, he didn't sound rushed, frustrated, or irritated on the phone as a lot of lesser car/service shops can be when you interrupt their work. (WARNING, in my experience that is the sign of an incompetent shop and you should run, do not walk, away.)
Wednesday afternoon I am right on time at 4pm for my 4pm appointment. There's no other customers in the shop, the garage sounds empty, all is well in the world.
The guy at the front counter (sorry, forgot his name!) sounds like the same guy I spoke to on Tuesday and is just as courteous and customer service-oriented as he was on the phone. He went on to explain the various levels of tint, legality in MD, pricing, care/feeding, etc. So I settle on a certain percentage and type of window tint and present my Yelp coupon (perfect deal if you're going for tint, save a few bucks on tax!) as payment.
The job took a few minutes to get started, I think maybe they were short-staffed, as my car was quickly pulled into the garage but it sat there for the better part of 30mins before they started tinting. I could see it clearly through the garage door from the INSANELY comfortable leather couches in their main room. Plenty of magazines to read and they even leave the TV remote out for you to channel surf. Maybe I missed some part of the process, some solution on the windows maybe had to settle in or something for a few minutes? I later saw that there was at least one other car in the shop getting some work done, but still I felt like it could have been a quicker job if they had a couple more guys back there. Good, fast, cheap: pick two! Anyways, no points docked for this very minor setback due to my follow-up on Thursday evening...
After a day, I noticed one or two bubbles had formed so I swung by again after work and asked if they could come check it out and see if it's my OCD kicking in or if these bubbles really are there. The guy with the beard (again I forgot your name, sorry man!) said, "no problem" and ran right out to look at it. He said it looked like moisture was still trying to escape from underneath the tint and those bubbles were totally normal, but then said there's one or two spots on the edges that were bubbled. He ran back inside and grabbed his tools, came back out within half-a-cigarette's time, and fixed those two minor bubbles right then and there. A firm handshake and a friendly closing line from him sent me on my way as happy as a pig in mud with said automotive-OCD alleviated.
Talk about customer service! This place could take it to the next level (I mean, if they wanted to become the McDonalds or Dominos of window tinting) if they got a few more guys in the garage who were as friendly as the two gents I dealt with. You can tell they care about their work, reputation, and customer satisfaction.
Again, I've only ever gotten window tint here but the price was fair, the work was done well, and the customer service was truly above and beyond. I can't speak on the audio/custom work but an audio company sales rep swung in the shop to check the stock of gear or something while I was waiting, so I'm guessing that this side of their house is doing good too.
You bet I will be back for some professional detailing work in the near future! Well done, boys. read more