1. Soundline Construction

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Lake Stevens, WA

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Soundline Construction

3.0 (2 reviews)
Open • 9:00 am - 5:00 pm

Services - Soundline Construction

Gutter cleaning

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RoofWorks Northwest - Nice details

RoofWorks Northwest

(21 reviews)

As a long time tradesman myself, I know what it takes to make customers happy…read more I've had the opportunity to work with Kevin, one of the lead installers. He is a stand up guy who has an excellent work ethic and remarkable workmanship. You won't be sorry for hiring RoofWorks Northwest.

RoofWorks installed the gutters on my new house. Kevin and Jeff were the choice of our GC and…read moreseemed to have done a decent job based on their own design and spec. Then it rained. Multiple times. The north side of our house was instantly flooded, water coming through the windows that were opened (that was the end of open windows) and the gutter system failed miserably. Roof size / gutter and downspout capacity were not aligned. Nick, one their team members, was onsite and quickly diagnosed the problem to be downspout positioning (one of the two basically useless) and suggested they add a third one. From there it has been months (!) of chasing Kevin and Jeff. Replying to emails was not working and with voicemails that are full and not accepting additional messages, it was quite challenging. After GC stepped in, I was given a quote for gutters screen (an upgrade I requested) and the additional downspout that was needed. After *three* months of chasing them, the first installation date they would offer is three months out. Total of six months!! My expectation that they cover the cost of the downspout that they have failed to install in the right place in the beginning and recommended I add after the fact was flat out rejected. The ugliness of this company came straight out in blaming me for the mistake (the newly found gutter specialist). Then claiming their team member should have never recommended it and that it was not the problem. Going on and on about all of the various reasons it is my responsibility and not theirs. Many thousands of dollars of a project. $150 fix (paid to someone else who did it in ~30 minutes of work). Losing you good name, integrity and reputation like this reflects on the company, leadership and quality of work (or lack thereof) you can expect from RoofWorks Northwest. The images are of the actual one way email communications I had with them for ~3 months. As well as the latest reply I refined. I had two other vendors take a look at the fix, add the gutters screen protectors (additional business) and do the job in les than a week. I'd go with either of them - or many others - before RoofWorks Northwest. They are not worthy of your business and evidently, won't be there for you after.

Soundline Construction - roofing - Updated October 2026

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