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    Recommended Reviews - Sound Wave Customs

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    I have had many car audio systems installed by many different people. You WILL NOT find a friendlier, more knowledgeable group of people. What started as a free written quote for some window shopping and dreaming, turned into my dream vehicle. The quality, attention to detail and pairing and recommendations of equipment is nothing short of amazing. My 2020 Chevy Suburban has the best sound in town, and is EXACTLY what the doctor ordered! Huge shout out to Steven and Ethan and all the guys in the back who are nothing short of amazing. Your customer service and actual service are the best in the business.

    Amplifier installation

    I was looking to upgrade my Tesla Model S stock audio system and had inquired about getting this done at several different audio shops throughout Virginia Beach and I ended up settling with these guys. You can tell they have significant experience within the audio industry based on how they explain things and working around certain features of the particular car. They also give great suggestions and not overselling you the fanciest package for the biggest price. I am not too familiar with all audio parts down to the fine details and have a hard time initially finding specific parts. I am glad I was able to get proper help in picking the right components, I was looking for something that is a nice upgrade but not something too upscale or cheap. With what parts they suggested, doing research afterwards for the exact part numbers it all added up, what they recommended me was positively talked about online, and had strong recommendations. The prices they charge for parts based on my experience is MSRP, me like many other people probably looked into some of the more expensive components and see what their market value is, having been to other shops in the past it is always a good practice to do, as some other shops rack in major profit margins from selling parts at a significant higher price. I was not able to find any parts they charged me for a lower price online (including amazon). The labor they charge is also very reasonable and market competitive, obviously its not the lowest you can find in the industry for Virginia but it is far from the highest, and given at how they have a whole assortment of tools and experience at hand it is certainly worth it. They also are very good with quotes and will not promise you one thing and charge another after the fact. While they worked on the audio system for my Tesla they also showed me progress while they worked on it, what stood out to me in their techniques is how they made sure all car parts that were sensitive were protected to the best possible, they apply screen protectors to everything that is a screen, they put covers on seats to ensure not to stain them, and everything else including body panels that aren't necessarily worked on are also covered in protection film to ensure they do not damage anything. This was a big concern of mine, as having a damaged car part or piece is a wild goose chase so to say with any car shop unless you had concrete evidence of it, which unless you were literally recording a shop work on the car and catch them "in the act" is a very tough sell to ensure the damage gets fixed without taking a loss if the shop denies the claim. The most defining experience I have about this audio shop is that my car throughout the process had a complication given the certain configuration of my Tesla Model S being harder to work on and unexpected which messed up the predicted time schedule, but they went out of their way to ensure that everything was done within the day that they promised which technically they didn't have to do at all, they did because they cared and it is very much appreciated. Overall if I ever end up buying another car I will certainly come back to them for redoing that car's audio system as well. I am happy I made the choice in choosing Sound Wave Customs and the results they were able to deliver are way above expectations.

    Sound system
    Brendon F.

    Bob and the sound wave team did a great Job in my Mercedes. They were very detail oriented my car did not have anything out of place and it looks very professional. The Sound is amazing great customer service

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    4 years ago

    Staff is always friendly and helpful. This is my second time using them and will definitely be back if I need anything.

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    Ask the Community - Sound Wave Customs

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    Audio One

    Audio One

    (16 reviews)

    I recently bought a new car and needed to have Apple CarPlay installed. On my first visit to Audio…read moreOne, I was warmly greeted by Mr. Jeff, who guided me through the process. He recommended a Sony head unit based on excellent online reviews. Jeff was pleasant and helpful throughout. I also wanted a backup camera installed, and he took care of that as well, ordering all the necessary parts for my car. About a week later, I scheduled an appointment for 10:30 on a Saturday morning. I arrived at 10:10, expecting the doors to be open so I could wait inside, but they didn't open until exactly 10:30--my only minor concern. Once inside, they promptly took my car and completed the installation of the backup camera and head unit in about 2.5 hours. When I picked up my car, everything was clean, and both the backup camera and head unit worked perfectly. However, I started hearing a buzzing noise, which I initially thought was due to the new head unit. I called Jeff, and he quickly assisted me. I brought the car back in, and the technician identified that the noise was coming from my State Farm tracker, not the head unit. Once I removed the tracker, the noise disappeared. I highly recommend Audio One for any car audio needs--they provided excellent service and support.

    In regards to the Va Beach branch, prices are fair, but as far as warranties they are pathetic…read more they never follow up, they're good at saying they are sorry but once the phone hangs up your forgotten. Going on 6 weeks and no fix, have gotten plenty excuses which were debunked I would welcome correspondence from the owner of the audio1's and let him know the bs that goes on at his stores. As for the Chesapeake branch Ive always been quoted considerably higher than the Va Beach store.

    Sound Wave Customs - stereo_installation - Updated May 2026

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