I've used Sound Wave for several upgrades to my wife's Jeep. We live in NC and they always try to accommodate our schedule and travel. Each product has been exactly what we had hoped as far as quality and sound. Installers are great and seem to take care of our vehicle. read more

The owner greet it me as soon as I step in the door asked what was the problem went outside to inspect my radio and told me what it would take to get it to work gave me a man estimate and from there went to work keep me updated on the progress and got it done. Definitely recommend it. read more

I have an 06 bmw that I installed a new head unit in... had some wiring/speaker issues so I took it to these guys (no other shop wanted to touch it). They diagnosed, found the issue and fixed it for a reasonable price. I definitely recommend this shop. Great service, good pricing, and was done in a timely manner. Thanks again for the help! read more

I have had many car audio systems installed by many different people. You WILL NOT find a friendlier, more knowledgeable group of people. What started as a free written quote for some window shopping and dreaming, turned into my dream vehicle. The quality, attention to detail and pairing and recommendations of equipment is nothing short of amazing. My 2020 Chevy Suburban has the best sound in town, and is EXACTLY what the doctor ordered! Huge shout out to Steven and Ethan and all the guys in the back who are nothing short of amazing. Your customer service and actual service are the best in the business. read more

Sound Wave Customs - Car Stereo Installation Near Me - Virginia Beach, Virginia

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WOW...outstanding customer service by Steve Krell and the entire Sound Wave Customs team. Steve was an absolute pleasure to work with and is extremely knowledgeable. He turned around my online request for a quote within minutes and then got me quickly scheduled for the work. The entire process literally happen within 24 hrs...absolutely amazing and responsive service. Steve even took the time at the end of the install to sit in my car and walk me thru all the features of my new Sony unit. I highly recommend Steve and his team for any car audio work. 5+ stars to Steve! read more

I was looking to upgrade my Tesla Model S stock audio system and had inquired about getting this done at several different audio shops throughout Virginia Beach and I ended up settling with these guys. You can tell they have significant experience within the audio industry based on how they explain things and working around certain features of the particular car. They also give great suggestions and not overselling you the fanciest package for the biggest price. I am not too familiar with all audio parts down to the fine details and have a hard time initially finding specific parts. I am glad I was able to get proper help in picking the right components, I was looking for something that is a nice upgrade but not something too upscale or cheap. With what parts they suggested, doing research afterwards for the exact part numbers it all added up, what they recommended me was positively talked about online, and had strong recommendations. The prices they charge for parts based on my experience is MSRP, me like many other people probably looked into some of the more expensive components and see what their market value is, having been to other shops in the past it is always a good practice to do, as some other shops rack in major profit margins from selling parts at a significant higher price. I was not able to find any parts they charged me for a lower price online (including amazon). The labor they charge is also very reasonable and market competitive, obviously its not the lowest you can find in the industry for Virginia but it is far from the highest, and given at how they have a whole assortment of tools and experience at hand it is certainly worth it. They also are very good with quotes and will not promise you one thing and charge another after the fact. While they worked on the audio system for my Tesla they also showed me progress while they worked on it, what stood out to me in their techniques is how they made sure all car parts that were sensitive were protected to the best possible, they apply screen protectors to everything that is a screen, they put covers on seats to ensure not to stain them, and everything else including body panels that aren't necessarily worked on are also covered in protection film to ensure they do not damage anything. This was a big concern of mine, as having a damaged car part or piece is a wild goose chase so to say with any car shop unless you had concrete evidence of it, which unless you were literally recording a shop work on the car and catch them "in the act" is a very tough sell to ensure the damage gets fixed without taking a loss if the shop denies the claim. The most defining experience I have about this audio shop is that my car throughout the process had a complication given the certain configuration of my Tesla Model S being harder to work on and unexpected which messed up the predicted time schedule, but they went out of their way to ensure that everything was done within the day that they promised which technically they didn't have to do at all, they did because they cared and it is very much appreciated. Overall if I ever end up buying another car I will certainly come back to them for redoing that car's audio system as well. I am happy I made the choice in choosing Sound Wave Customs and the results they were able to deliver are way above expectations. read more

Sound Wave Customs - Amplifier installation - Car Stereo Installation Near Me - Virginia Beach, Virginia

This may be a bit long but with all my reviews, I like to be as fair and honest as possible. When I started the research for upgrading my car audio (for my Dodge Charger), I started with this place being it seemed to have good reviews and was close to my wife's work. I met "Stephen" and immediately liked him because I am a "Steve" !! But seriously, it was the time he took with me and wife to give us direction/clarity to what I was looking to do. At first, it was to replace the existing factory speakers in my car with updated speakers as I just wanted a "clean and enhanced sound" without spending a lot of money. He briefly mentioned the direction of an amp and subwoofer but with the amount of money he quoted, I didn't necessarily want to go that route at the moment. He showed me several speakers, the set up and all for what I was asking for but was honest that it probably wouldn't sound the way I wanted with just the speaker upgrade.... but that was me and wife being a bit stuck on the money aspect. He still took the time to show us what he felt would be decent and I was settling on the idea of "focal" speakers. I still wanted to look around but at least I had a starting point. I checked with another car company but found that their install would actually cost a little more and for speakers I didn't know much about but yet, gave me information that made me realize that I needed to go component speakers for the inside no matter what I did. The cost from this place took it all out of the equation but was thankful for that tip. I then left and went to one last place suggested by my wife and was convinced that adding the sub was the way to go and get the best bang out of your buck. After a little bit of talking and a surprise from the wifey, we went with that set up of doing just the sub but things just didn't feel right and quickly after it was set up, I realized a mistake was made for trying to cut corners. Long story short, I ended up going back to Sound Wave, talked with Stephen and told him what happen. Being super cool about it all and so understanding, we started to go through options/quotes that would work and the bottom line I realized is that "YOU GET WHAT YOU PAY FOR". He educated me in a way that made sense and frankly the only real way to go to make my car sound the way I wanted it to sound with the type of factory head unit I have in that car. Even though I lost out on money from the other install, we kept the subwoofer, ran the amp pro 4 and ended up adding a five channel amp to run it all. The difference was unbelievable!! Sure the factory speakers still needs to be replaced later on but the quality, clarity, experience, patience, customer service, you name it, was all worth it and won me as a customer for the rest of what I need done for my upgrades. Once again, you truly get what you pay for. Sure it was more money but with the other direction I was heading, I would've dumped the same money into additions and it never sounding the way I wanted, resulting in one unhappy person with a car I bought brand new for myself. EXACTLY WHAT I DIDN'T WANT..... I am very happy with the results now and recommend this place to whoever is wanting a true, professional install that will make you smile from ear to ear. Thank you so much Sound Wave for being top notch!!! read more

They did a great job on my truck's stereo. Very professional and clean install. Everything works as expected and I really love having Apple car play in my old truck. I highly recommend SWC. read more

The owner is a liar. He told me the manager called me to set an appointment for my vehicle and proceeded to leave a sarcastic comment afterwards about how I should have picked up. I followed up with the shop manager Steve, he said he NEVER called me and he hadn't even spoken with him that day. Man this is how you treat a customer who has spent a few thousand with ya huh? Thanks for nothing. I don't appreciate that at all. Maybe if no one is gonna pick up at your shop and as your manager said you are shortstaffed, vacation rn wasn't the best idea. J/S. Good luck in the future, it won't be with any of my business. On top of that, good luck getting ahold of anyone to get your work done took 5 calls and 2 days just to speak with someone at the shop. If you're looking for customer service, THIS IS NOT THE PLACE! GO SOMEWHERE ELSE!!! read more

Bob and the sound wave team did a great Job in my Mercedes. They were very detail oriented my car did not have anything out of place and it looks very professional. The Sound is amazing great customer service read more

Sound Wave Customs - Sound system - Car Stereo Installation Near Me - Virginia Beach, Virginia

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I had two days to head on a road trip to Chicago, and the Sound Wave professionals managed to fut me in their schedule. Explained my options on a new double den receiver along with all accesories. Only offered what I needed and left a solid end result. read more

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This group of guy are the best at what they do. The customer service is by far the best I have ever dealt with. they built my stereo for one car last year and it sounds great. I just took my 2022 Bronco to have Rock Light installed and again these guys did not disappoint. the truck is clean and the lights look great. They spend 30 minutes showing us how everything's and answered all our questions. You can't find service like that anymore and Lenny and the guys have it. You want a great sound s or anything for your car or truck Sound Wave Customs is your place to go. read more

Staff is always friendly and helpful. This is my second time using them and will definitely be back if I need anything.

if I can give 10 * I would! These guys are great to be working with I have a Harley Davidson Streetglide in and they are good honest people not trying to push you into what you don't need just to get products off the shelf . If you want it they got it and they will do a suburb job with install. I had bought this bike with a system previous installed but had some issues with wiring and performance . they cleaned up the wiring , diagnosed the issue and installing the necessary parts and speakers to have an outstanding sound system that I'm looking for ! This is my go to place for all my audio needs and I would HIGHLY recommend anyone who is in the market for a new install or fixing an existing issue go here these people are fantastic ! read more

The staff are s very knowledgeable and willing to listen to their customers. The installation was well done and they took time to explain the functions of the new stereo and backup camera. I will return to Sound Wave Customs for all my installation needs! read more

Ethan? Yeah he's nice. Ended up using another service but will recommend due to impeccable knowledge in car systems + instillation. Will charge no show fee from down payment . Call in advance. read more

If you need pretty much anything in the audio world make sure you hit up Sound Wave Customs!! I called around looking for 0 gauge wire and they had it at a great price!! read more

No clue how this place is rated so highly. These must be friends of the owners or employees. Business etiquette 101....when someone is IN YOUR STORE....ready to pay you $1500-$2000....don't leave them standing there, while you continue to take phone call after phone call. Let it go to voicemail, and call them back, or hire someone to answer the phone. Do NOT leave an "in store" customer waiting, while you conduct other business. They will walk out, like I did today. This is why small businesses fail. I have 20+ years in retail management, for small and large companies. Poor customer service is the killer of all businesses, small and large. I made the time to come to you....should I have just called instead? Seems like I would have gotten MUCH better service. As a side note, a lot of the equipment for sale seemed out dated. Do people still buy 1080p dash cams? Everything is 4K now. read more

Hooked up my wife's ride! Awesome, fast professional. Explained the operations of her new stereo, back up camera, and remote start features! She loves it! read more

Steve was an incredible resource when I needed him. Their staff was friendly, welcoming and helpful. Prices are more than fair, and their willingness to help was second to none. read more

I'm incredibly grateful for the entire team at Sound Wave Customs! From the very first time I called to inquire about adding a back up camera to my car I was instantly impressed with the genuine desire to help. They provided info over the phone but wanted to make sure I had the chance to view all of my options and encouraged me to come in to select exactly what I wanted to add to my car. I showed up later than expected to my appointment and they still took the time to care for my car without skipping on quality! Shout out to Dave, the technician that worked on the back up camera & rear view mirror installation for me - the world is safer now that I have an extra pair of eyes when my car backs up! Throughout my entire experience with SWC I felt like I had an old friend working on my car- and that's something anyone that values their vehicle can appreciate. I would trust them with any future car modifications and highly recommend to others! read more

Not pleased at all! Definitely research the products before letting them install! Do NOT take their word for anything. Definitely research, especially if you're not knowledgeable with audio! Not a pleasant experience at all! read more

I contacted Sound Wave Customs with hopes to have a system installed in my 2021 Ford Bronco. I had a rough idea of what I wanted & together we came up with the perfect system for my vehicle. I'll be honest, the results exceeded my expectations! Quality work, great communication from the staff & ultimately they provided everything I asked for. read more

Soundwave did a fantastic job on my wife's SUV installed a remote start the staff was very professional 8+ service would use them again thank you read more

I've taken multiple cars there to have systems installed. One vehicle was my own , a 3000GT. The system was great, and when I had issues, I simply just brought it to them. Which was maybe once or twice. I got into a car accident and the car was totaled. My father wanted to take the system out of the car, and the owner talked him through it step by step. A year later, I had the partial system installed into another car, my dad's. And they did everything. Everything still works perfectly for my dad. And he loves it. Everyone is super cool. They have a nice waiting room. With TV and drinks and snacks. Love that place. read more

AWFUL, Customer service sucked, couldn't get them to call me back, vehicle not ready as promised, seems they don't work well with women, I felt like I was bothering them when I called, I won't go back again for speakers or audio system in car like I was planning, too bad customer service isn't a priority there, maybe they do good work, don't really know but the poor customer service is a pet peeve of mine, good luck guys, hope you get it together and realize customer service IS part of the sale too!!! I hate doing bad reviews and called to discuss but again, no return call do why waste my time read more

Another satisfied customer. Andrew and the Sound Wave team are true professionals. Well versed in industry standards. Able to translate customer desires to products that offer a multitude of options. A customer for life. read more

I called Sound Wave Customs to inquire about a remote start for my husband's truck. Having absolutely no knowledge of what I should get or how much I should pay, these guys really took care of me. They were very professional and helped select a user friendly remote start keyless entry that my husband really likes. It was a surprise gift for Christmas for him and I'm not a techie so it was important that I could explain to him how to use it one his surprise was revealed. The waiting area put my doctor's office to shame. It was very clean, comfortable and well maintained. Although I didn't wait in the lobby for the entire installation, while I was waiting for my ride, I was extremely comfortable. They offered me drinks and snacks while I waited and left no question unanswered. It was obvious to me that they are really interested in the customer's needs. I felt like I was getting the red carpet treatment. I don't write a lot of reviews, however when I do (no beer commercial reference intended, lol), I like to recognize excellent customer service. These guys went above and beyond what I expected. The installation was timely (done faster than I anticipated) and they took the time to go over everything including the warranty. In a world where common courtesy doesn't seem so common anymore, I was very impressed. I love quality at a good price and I couldn't have asked for more. I'll highly recommend them to everyone. Keep up the great work guys, you are definitely appreciated ! read more

The customer service was great and very very helpful the guy at the counter knew what he was talking about .....He was the highest quote in the area but I guess you get what you pay for he took the time out to print me six different estimates without me even asking him very nice guy ....Everyone that was there in the shop was clean and presentable ... read more

I am very pleased to say that this company has completed a request above standards. Communication is key and I'm very happy with the products and services received in my F150 recently! Thank you Sound Wave for staying ahead of the game and turning our experience into a positive one read more

Excellent customer service and price. I drove over an hour from Gloucester county to Virginia Beach to Sound Wave Customs. They installed a remote start in a new Kia Sorento after dealership said there were none available in the United States. Apparently the dealership didn't want to install aftermarket parts.... and that's fine with me..... because I had my system installed by the most professional, hardworking group of young men that I've ever had the pleasure of meeting in a long time. Sound Wave Customs prides themselves in providing outstanding customer service and the highest quality workmanship in the industry. And they did not fail inx any area. Their price was almost $200 less than the business that is here in my small town, they also schedule my appointment on a Saturday which was a huge convenience for me and anyone that works during the week. I reserved my time slot and paid a deposit for by telephone. Upon arrival they immediately knew who I was in spite of the fact that they had many other customers that day. I was greeted by name when I walked in and they promptly explained the process to me and showed me the system that I was purchasing plus reminding me that it would be four hours before completion . After singing the work order and handing over the keys they took my car around back to begin working. My husband and I spent the day shopping and sight seeing. There is a mall directly across the street. Don't hesitate to use Sound Wave Customs if your out of town. There are many things to see and do nearby. Plus they also have a drop off system. My car took a little longer because they had an issue with another job that was before me. They explained everything and apologized for the delay in the return of my vehicle. They updated me all along the way. Upon completion the owner personally apologized. Ethan is a great business man and is sure to be be successful in any of his endeavors. He's built this business on honesty, hard work and top quality workmanship which he backs with a lifetime warranty. You won't get that at your big box retailers. read more

Sound Wave Customs are professional and and happy to answer all of your questions. They did a great job installing a new radio and back up camera in my Jeep. I'm very pleased with the work and customer service. read more

Had an issue where speaker would just make a ticking noise and nothing else. Knew about sound wave, so I called them up to see if they did diagnosing of car audio and they let me know they could. After work went over to speak to them on setting up an appointment to diagnose and they told me it would be for some time they could (was previously told on the phone as well), however, I was fine with that as they do great work. Well Ethan came out to see my car audio and helped by doing some quick diagnosing before hand and really could not fix the issue then, but made it to where I least didn't have that horrible sound. Went to setup the appointment for later in May when he saw that there was an opening next day and allowed me to book. Well they found that my amp died and walked me through what options they had to change it with. Let's just say never had my car stereo sound that good. They are patient and a great group of people to work with, plus amazing craftsmanship. read more

In December my husband had speakers installed in my car. I did not know at the time why the speaker box that was set in my car was not secured, both cars are the same make and model. Later I found out Soundwave had messed my husband's car up when installing his custom speakers. When I picked up my car Steve said, tell your husband I will give him a call in the next few days regarding his car. I did not know but when Soundwave installed my husband's custom speakers they put a hole in his gas tank. For those of you that don't know Soundwave guarantees their labor, meaning they are responsible for this hole and making sure it was fixed correctly. After about 2 weeks of not hearing from anyone at Soundwave I called and asked to speak with Ethan the owner. I was told by Ethan they were trying to figure out who Soundwave sent the car to to have the hole in the gas tank fixed the first time. I was told again he would get back to me in a couple days. This same scenario went on for several months. Finally in March after speaking with Ethan and him telling me again he would get back with me I told him I would call him if I didn't hear from him by the end of the week. At the end of the week when I called Ethan would not get on the phone, so I told the guy that did answer the phone to just ask if I needed to go ahead and get an attorney? When he asked Ethan what I had said, Ethan told him to tell me to do what I felt I needed to do. The car is a 1995 vehicle, it is definitely not an inexpensive fix because the gas tank will have to be dropped to be fixed or possibly even replaced. When you guarantee your labor while working on someone's vehicle then your mistake should be yours to fix. I feel that worse than not taking care of the hole in the gas tank after guaranteeing their labor, Soundwave also has very bad customer service when you tell someone you will take care of it and after several months you still have not even returned a single call. I had to keep calling you. read more

These guys listened and did everything I asked for! Sometimes that's a lost art with businesses. But I am going to Recommend these guys to anyone that needs something done to their vehicles! Thanks Gents! read more

The store is very clean. I techs are very knowledgeable but I think unfair that for you can not purchase any equipment from the store unless they install it. Very unfair. Money is Money. It's such a trap. read more

They did a great job... took the time to make sure all issues were solved!!! Would highly recommend! 5 out of 5 stars! They know what they are doing for sure!!! read more

Awesome facility and show room. Staff was really helpful and got my sound system working great in short time. Also gave me estimates for other items and cars. I'll definitely be back!! read more

This business is kind of hidden unless someone knows about it but the staff very helpful and work with you on what you are trying to do they are very patient answer all questions and unlike other car/audio places I've been they are not trying to screw you over on products I brought a head unit in that I bought and they installed it for me most business will charge you a arm and a leg if you do that but they just charged me the standard labor fee this place is amazing if you want to add a system or just want a small upgrade to your car give them a try you won't be disappointed. read more

It's hard to even give these guys 5 stars. This scale is just to low for the quality customer service and workmanship. Everyone was really nice he showed me around the store answered all my questions and help me make decisions. Ethan why think is the manager or owner was helpful throughout my visit when I called with questions they were answered with honesty and true knowledge 10 stars for my guys at the soundwaves read more