I have being a client of Vancouver Hearing Centre for over 10 years. I cannot say enough good…read morethings that about the staff and the products provided. If it were possible to give 10 out of 10 on Yelp, I would do that.

From the owner: Hearing Assessment/Hearing Aid Evaluation…read more An Audiologist will conduct a comprehensive hearing evaluation, explain your hearing condition to you and refer you for medical treatment when necessary. We will discuss our findings and recommendations with you to determine the best solution for your particular hearing and lifestyle needs. We have access to a wide range of hearing aids and manufacturers. Patients are offered a minimum of a two-month trial with the recommended hearing aids. Hearing Protection The Vancouver Hearing Centre offers custom-made: *industrial ear plugs *swim plugs *musicians earplugs *ear buds for audio devices Pre-employment Hearing Testing An Audiologist will conduct a comprehensive hearing evaluation and complete any necessary paperwork or forms regarding your hearing for your application

Dr. Katarina literally changed my life. I went to her in desperation after another well-known…read morehearing clinic told me my particular hearing loss couldn't be solved by any hearing aids yet invented! Katarina did a thorough exam and to my surprise put in a demo hearing aid at the end of my exam that enabled me to hear all the sounds I had been missing all these years! How could that be? Well, I looked into it and Katarina is an audiologist while the person I saw (twice) at the other place is a Hearing Instrument Practioner (HIP). Most customers may be well served by a HIP but for those of us with a bit more complicated situation, an audiologist like Dr Katarina is needed. Of course she can help those with more common hearing issues too. Within a week or two after my assessment I got my own customized hearing aid. Over a series of complementary appointments Katarina slowly increased the volume of the hearing aid and showed me how to care for it. Right from day one it felt comfortable to the point I forget I am wearing anything - no problems at all. I found Katarina to be very professional, kind and personable. Her competence is obvious as soon as you meet her. She told me her oldest patient is 102 (!) and her youngest is in her early teens. Her new office is bright and attractive. The location is convenient and comes with easy, free parking under the building or on surrounding streets.

On my first phone call with Dr. Vavrovicova I realized what a caring and kind doctor she is. I…read morejust moved to Vancouver and needed to use my hearing aids warranty. None of the other clinics would even try to help me. Dr. Vavrovicova immediately asked me to come to her office so she could give me a loaner as I was not able to use my hearing aids. When I met her in her office, she made time to check my ears and my hearing aids. Needless to say, I am forever in her debt. Thank you!

Do not recommend this place for custom earplugs. When I called to make an appt, I was told it takes…read more2 weeks for custom earplugs. When I went there to take moulds, they told me it takes 3 weeks, because they are busy but it took 4 weeks. I had 2 weeks to test them. I did and they did not work for me. They barely blocked any noise and were too small, I had difficulty removing them from my ears. They needed a string or something ti grab by. I went back for a better fitting. Only then I was told if I want any adjusting on the plugs, there may be small fee for that and they will let me know. They said they are very busy, so it may be a while. When I did not hear from them for 5 weeks I called the office. I was told, they left me a message 3 weeks ago, that I never got and they werent able to tell what # they called. I was told rhey never adjusted the plugs, cause I have to pay full fee all over again to have that done. So 2 months later and I had no plugs. If i wanted plugs that "maybe" would work, it would have cost me twice the fee???? What kind of service is that? And what happened to " we make the product to your satisfaction" service? 2x fee?? No thanx! I guess they deserve at least one star, cause they were at least able to refunded my money (first fee). Oh yeah, they also mispelled my name, and I handed them my ID .....

My experience with Mainland Hearing and with the Audiologist, Dr. Soltani was first rate. Hearing…read moreAids are expensive and if not fitted and adjusted correctly can be a huge disappointment to the wearer. Through several visits with Dr. Soltani he made certain that I chose the correct aid, and that it was fitted correctly and was adjusted to my personal needs. Dr. Soltani 's professionalism, patience and knowledge has increased my quality of life because of my hearing aid. If I had to give one piece of advise to people thinking of buying a hearing aid, it would be this: don't waste your money and time going to the big box stores as you will not get the service or satisfaction that you would get by going to a professional and experienced Audiologist like Dr. Soltani.

I took my 100 year old mother to Peggy at Nexgen to have ears dealt with as she had very…read moresignificant wax build up. Peggy was excellent with my mother and was friendly, professional, knowledgeable and extremely capable in dealing with Violet (my mother). Thank you Peggy so much for making this so easy for a 100 year old woman! We have already referred friends and will not hesitate to refer again.

Well that was a bust, just like car sales. Ask for a reasonable vehicle, but they bring out the one…read moreshiny sports model. BC has no funding for seniors hearing, so my mother who is on a small income, asks for affordable hearing aids. Of course the technician brings out the "only ones that will give you good range", will work well for you. 4000.00 Why even show the ones that are over budget. Even if she were to finance, it adds an extra burden to her small income. I suppose, if her children loved her enough, they would pay. Right?

Wavefront Centre for Communication Accessibility has proven to me to be a "dis"organization, with…read moreVery poor communication skills ( which is sad for a company that is based on trying to improve communications abilities for their patients, and that has the word communication in it ). And I have also learned recently that there has been a history of abuse and " inappropriate " conduct from upper management towards their staff. I was a very " patient " patient of 2 locations for over 2 years while seeking help for my moderate hearing loss, very severe tinnitus, and very severe hyperacusis. My first experience was with an audiologist at the Willow street location P----- is a TRT trained audiologist and she seemed eager to help me, but she continually very abruptly spoke over the top of my answer to every question that she asked me which caused me unnecessary confusion and stress. And the receptionist at the same clinic, S---- R---- made her interactions with me very inappropriately personal in nature in the ways that she would ask me questions about my choices in audiology care that were meant to be strictly between myself and the audiologist. On top of that, P----- ( the audiologist I tried to work with ) decided to quit the organization without providing myself, and her management, any notice. In the last hour of her last day of work with Wavefront she emailed me to let me know that she was resigning that day and that I should work with someone else. I later learned from one of her colleagues that there was dozens of other Wavefront Center for Communication Accessibility audiologists and administration staff that quit the organization in a sort of " mass exodus " as, apparently there were multiple reports of derogatory verbal abuse and " inappropriate " conduct from the CEO and management to some of their audiologists and admin team. Now, after I spoke with the new CEO, h---, on the phone, I was granted an expedited appt with the last remaining TRT trained audiologist at the head office in Mount Pleasant, G----. However when the appt time came I arrived to learn that she works with a student present during every appt with her patients. I can understand that she does this to help the organization to train new audiologists, but it is definitely not appropriate to not notify each patient of this beforehand. ( I was told by the reception that my appt was with ' G---- ' and no one else. ) When I asked G----- why and asked that my hearing test be done with just her she said " No. "I said " I was not told that by you or the admin staff or the CEO, so can you explain why, G----? " And she said " No, I do not think that I have to explain that to you. Would you like to proceed? " So, I thought that was actually very ignorant of G----. I finished my updated hearing test as it was needed to get my new in-ear tinnitus masker / hearing aid devices from the organization. I told the new CEO, h---- what I experienced and he agreed with me that I should have been notified that beforehand. The devices I waited over a year for were finally ordered and finally arrived. When at the head office for the fitting, excited to finally have my new tinnitus maskers the male audiologist, named n---, greeted me. While walking down a rather long hallway to the appt room, nick asked me " how has your day been so far? " which I answered. Yet he chose to ask me the same question 2 more times. Strange. I then asked for the appt room door to be closed, for privacy, focus and because of distracting audio and visuals in the hallway. The audiologist said no. The appt room doors were always closed at their other location, so I told him and the CEO so. I was then informed by the CEO that they could not accommodate that and that they will no longer be able to help me. If I were them, I would be offering me the same appt at a different clinic, and I suggested that to him and have received no response from the CEO I am considering filing a lawsuit against Wavefront Center for these reasons.

I am so pleased with this company. I have been wearing hearing aids for at least 10 years now. I've…read morerecently discovered Wavefront Centre for communications, what a huge difference. They are a nonprofit organization, so they don't have an ulterior motive. They test your hearing, fix your existing hearing aids, and also lend you replacements, while yours are in getting repaired. I bought new hearing aids from them, I have never been as pleased as I am with my new pair. I can turn them up and down myself. I also got them custom fitted into my ear canal. What a huge difference, in hearing. When you can't hear, and you go to a hearing aid company, you are at their mercy to how much or how little help you will get. I highly recommend Wavefront Centre for Communications . I don't think you'll be disappointed!

Do NOT go to the NexGen hearing downtown or the North Vancouver locations to see dr. amir soltani…read more During my first appointment with him, he forced me to sit with headphones on to listen to sounds that were extremely painful to experience. When I told him to stop and that the sounds were way too painful for my brain, ears and nervous system, he glared with a very disturbing and angry face and yelled at me these exact words " Do you want to continue, yes or no? yes or no? If you do not listen to this, you are wasting my time! " Then when I asked him some questions about his experiences working with my audiology disorders he clearly was insulted by my questions and he very clearly stuck his middle finger up at me, while pretending to scratch his face. And then when I was in an isolation booth for one more test, I asked him a question about the test, and he did the exact same thing. He pretended to scratch his face while sticking his middle finger up at me and glaring at me throwing daggers at me with his eyes, like he wanted to kill me. I kid you not, this dr. of audiology did this to me, while I was attempting to seek audiology help from him. It was an extremely disturbing experience attempting to seek audiology help with dr. amir soltani. I filed a complaint with his manager, and I honestly don't think she did anything about it. I have filed a complaint about his disturbing conduct to the college of audiologists, and of course, the college review panel claimed he did nothing wrong. I do not think that what I experienced from amir soltani was his ' bedside manners ' or even his Persian heritage, I think that what I experienced from him was a sign of his obvious mental health problems and temper. A patient has every right to ask any licensed medical practitioner, or specialist, specific questions about the test being recommended to them, and about the practitioner or specialist's experiences. If a practitioner or specialist becomes insulted by these questions being asked of them by a patient, especially to the point where the response is anger and/or an implied " $#@! you!!! " Then the practitioner or specialist should NOT be working with any patients, unless they receive professional mental health help and support and have become healthy.

Terrible experience with the Hearing Instrument Practitioner at HearingLife, in Jericho Plaza, 4th…read more& Alma, Vancouver. I found Susheela Baru to be dour, terse & insulting. I had been attending this clinic since 2015 & all previous clinicians were great. I was ready to spend $6000+ on new hearing aids, but shall not be giving this company my business and have found a private audiologist who is lovely. I have since learned that several others patients have also transferred away from this NexGen/HearingLife branch because of issues with Ms. Baru.

This is not a regular doctor's office, but part of the UBC students' training. About 10 doctors,…read moreone nurse (for pap exams), one dietician are here, to supervise the students. As a result, each appointment starts with the student coming in and asking about your symptoms. She may perform small exams as she fees fit, then go confer with your doctor. Then, they both come in and offer prescriptions or whatever is necessary. I like this because I get a thorough inspection and the student usually narrates what she is doing (feeling the lymph nodes, etc.). I happened to go twice a month apart, and the student was different. So, this setup is not for people who want to see one doctor quickly and get out. Apparently, they are funded by the government by how many patients are registered there, as opposed to the usual offices being reimbursed per patient visit. This is why they ask patients to always come to them, and not go to walk-in clinics. I have been able to book an appointment with my doctor the day I call. If he is not available, they offer an appointment with another one of the doctors. The official address lists it as on Oak St, but it is deep inside the hospital complex, so it's easier to get to from the parking lot entrance on Heather at 29th Ave. Follow the sidewalk on the north side. It's the building after the first crosswalk. Go up the ramp on the corner.

Wonderful family clinic that treats based on the current research. Dr. Marhin is always willing to…read moretake the extra time to answer all my questions and it is nice to have female residents to do my pap exams. My daughter is very comfortable and likes coming as well. Sometimes the exams take a bit longer because of the teaching setting, but as a plus I can always get in within a day or two to see a doctor, even if not my own another is on call on Saturdays. They are now located on Broadway at Willow and there is parking available on the roof.