Stuart and his team are always helpful and courteous. My hearing is much improved since I have…read morebecome a customer.

I can say nothing negative about my experience with Lloyd Hearing. As a first time user I was…read morequite apprehensive. Stuart Lloyd, the owner, was skilled a putting me at ease. He took time to explain everything each step of the way. He is patient and understanding. I have had subsequent follow-up visits and at each visit he shows the same level of care, patience and understanding. At the conclusion of each visit he always reminds me to call anytime if ever a problem arises. The high tech computerized set up of my hearing aids impressed me. The personalized service has been second to none. It has now been two years since I received my hearing aids; what a difference it has made for me. I would highly recommend Stuart Lloyd. Al Simmons

The hearing industry, especially in Richmond, BC, is hugely competitive. There are quite a number…read moreof audiologists serving the community. From my experience and those of others, some feedbacks about the service they had received from practitioners have not been complimentary. The reasons are varied. Thus, when I was received at CONNECT HEARING, Sharon at reception, and Tiffany, the audiologist, exceeded my expectations. They are very professional, receptive, and very friendly. Never in a moment did I feel uncomfortable or obliging. I say this because others with diplomas and certificates hanging in their offices made me feel like I was "taking too much of their time". "Helping patients resolve their problems to their great satisfaction" is the objective of those who are truly professionals. And this is what Tiffany at CONNECT HEARING amply represents. The hearing test she conducted was very thorough. She explained the steps she took to program the HAs. Most of all, she made sure that my HAs effectively resolve my hearing deficiency by recommending a trial period and booked a return appointment for proper adjustment if necessary. Properly configured and programmed, my Phonak marvels work like a charm. This approach to her profession convinced me that she is very accomplished. I have no hesitation to recommend her to anyone requiring the services of an audiologist. Thank you, Tiffany and Sharon!

Tiffany Ip was my Audiologist - she is EXCELLENT; walked me through the process for hearing…read moretesting, then ordering(billed to my insurer directly), tested the product once received(came in quick time), & was available for followup/after care. She speaks English, a Chinese language(not sure if Cantonese or Mandarin), medical jargon, & just regular folks (She answered my questions in either jargon or human, whichever I wanted) The initial hearing test is free! What you'll pay for hearing aids depends on style & your insurance coverage; mine were $4K full price, but I paid $0.00, including three years full warranty; free battery replacements when needed, & one complete replacement, if I lose them or they're destroyed. Quality product, quality people I'm in a wheelchair, so accommodations had to be made, & the staff were great. The first person you'll meet is Sharon at te front desk; SOO nice! She'll answer questions, too, but, of course, will direct technical questions to the hearing professionals on staff. Parking in front & back (main building entrance in front, but accessible from back; wheelchair uses need to park in back & wheel around the building, & up a gentle ramp to get in.); I came by 401 bus, which dropped me right on the corner after a 1.5 minute ride from Brighouse Station. Honestly, I'd consider trveling here from other Metro Vancouver cities -- they're that good! My hearing aids fit & work beautifully (& are completely discreet--nobody's noticed them yet!); they're small enough I can put my Bluetooth earpiece on over top no problem. .

I did tried others products and Non of them will or would satisfy me but once I have tried…read moreAcoustica product it was life changing that could make a big difference in my life and hearing experience. Not only product is amazing but also service I have received professional advice and my experience was unforgettable. Quality of product and service will make me go back again and recommend to my friends.

When I used google to find a reliable and affordable hearing aid provider specialist in November…read more2020, I found Acoustica Hearing Aid using my finger tip. A friendly lady named Wendy answered the phone and answered all my questions. Immediately I made an appointment to have a hearing test. The staff are accommodating and friendly. I was given a proper quote based on my needs and advised to think it over. Within 1 week I decided that no other place can beat the price and the service they have offered, I have purchased 2 hearing aid (both ears). Since then I have been a happy customer and without any hassle I can call anytime when I have some difficulty with my hearing aid. This place is one of the most reliable, helpful, friendly hearing aid specialist you can count on!! So people, I highly recommend this place if you are looking to purchase a hearing aid and get a good supportive service. Happy client! Amy

After doctors' requested me to have a 'hearing test', I chose this company to get it, based on…read morepromotional information sent to me that I felt I could trust. And picked the specific location because it was convenient. When I saw that the clinic had reopened from being 'under reconstruction' (in December and January), I phoned and made an appointment. The facility was "shiny new" in appearance for my appointment -- exceptionally bright, neat, and clean. I was quickly processed, and within a few minutes was inside one of the inner offices to see the RHIP (Registered Hearing Instrument Practitioner). She explained - in a very cordial and professional manner - what the testing would encompass. The testing was conducted in her office, and within an adjacent soundproof room. And when completed, I was shown graphical results, and explained what they meant re: my hearing. She then volunteered to forward results of my tests to the doctors seeking this information. I was very impressed with the courteous, and professional treatment received at Hearing Life, and direct a big 'thumbs up' to anyone seeking the same.

I have visited this outlet of HLC only once, and that was for a hearing test, not for hearing aids…read more The test was today, and I have not yet selected hearing aids. This review is about my visit and Colleen Poole, who conducted the test and interview. Colleen was friendly, clear, extremely competent, very helpful, and very informative but not pushy in the least. At their request, I brought a friend who knows me well, and she was equally impressed. Should I decide, or perhaps I should say when I decide, to get hearing aids, Colleen and this office of HLC will be on the short list. The young lady who greeted us and got me to fill out their info form was also very good.

Needed to get a hearing test and sought Mr. Google for assistance. It's no wonder Central Hearing…read moreClinic came up as the first hit. Angie Kwong - Registered Hearing Practitioner was professional and highly efficient. From the time I checked in to fill out the necessary forms to the end of the test only took about 15 minutes. She also took the time to answer any questions I had in detail. Free parking is available in the strip mall and adjacent level parking lot. The mall can get busy during peak times (lunch and dinner), so give yourself some time to find parking.

Angie Kwong is very professional. My father's listening is not good more then 20 years, and using…read moreheating instrument more then 10 years. He was using famous brand instrument, and very expensive, but not useful. Communicate problem in my family for a long time. After using the new instrument from Central Hearing Clinic, my father said it is a big different, like life change. Through 2 times adjust the instrument, the result is better and better. Highly recommend!!!!!

I have been a client at Sound Idears for more than ten years. In that time I have received…read moreconsistently excellent service. Carol and her staff are prompt, thorough, and highly supportive. Recently my hearing aids stopped working late on a Friday afternoon. I phoned the office and Ashley said that everyone else had left. I was sure I was facing a long week of social isolation because I was about to leave for a holiday. Twenty minutes later Ashley phoned back to say that someone would deliver emergency hearing aids. She stayed in the office to help me program them. Carol and her staff are committed to ensuring that their clients use their hearing aids as effectively as possible, so that they can enjoy their life and engage with the people around them.

The receptionist was pleasant and informative, however she spoke especially soft which is ironic…read morefor a place dedicated to hearing management. Don't be confused as I was, at first, when she refers to your having an appointment for plugs (earplugs). A simple setup where for a pair of sleeping earplugs (super comfy without a measurable decibel rating which isn't encouraging), a stirrup of cotton is placed into both ear canals with the injection of a liquid putty material which prior to setting in 5 minutes, your advised to open and close at least five time to help form any allowances of canal movement. You then choose from a few colour options, are led up front to pay, and advised they'll contact you in two weeks. Fingers crossed. Referred by my boss at the dental clinic (her husband was a huge snorer prior to two operations to help relieve it or at least reduce)

I'm blown away by the smooth and amazing service. Eric was amazing. And he didn't roll his eyes at…read moreme when I said I could hear tones but not speech. Been saying it for years that I can't hear but the tests my docs send me to only tested for tone in a dead quiet situation. So apparently the tests show I really can't hear. I'm not just imagining it. It's not just lack of paying attention. I really don't hear. finally mom can't say I have selective hearing lmao. It all started with a Facebook ad. For free hearing test for those over 40 and after a bit of asking it's free test and free trial for 30 days with the hopes that it helps you, that you notice its difference in your daily life and activities and that you'll subsequently end up keeping them. Obviously you can be concerned if there's anything upfront. There isn't. No costs at all upfront. I was not aware we walk away with hearing aid same day though. That was just amazing. I walked in around 1:30 pm and at 4 pm I'd been tested and fitted with a device. And apparently they can even connect you with resources and options for financial help etc. First step. Just get yourself tested. It's free to be tested. Take it one step at a time. Oh. And they don't make grandma style hearing aids only. You can have trendy hidden in ear pieces that come in colors. Being very self conscious and refusing to be seen as un-abled I had put off doing hearing aids for years. I'm glad I did it today. Highly recommend. From time I reached out on Facebook to contacting me was less than 24 hours and within 1 week I was booked and seen and fitted.

Staff are wonderful, patient and understanding. Office is very clean. There is a water filter and…read morethere is transit around.

Absolutely wonderful service from front desk to sima, the audiologist. Was with another company up…read morethe road and i just felt pressured to buy & felt like a number. Went to the other HearingLife location as well but as nice as she was she just didnt have the knowledge as Sima does..Sima treats her clients like they matter the most not the bottom line