Sound Construction has won my business for life! Back in December, my wife and I made the worst contractor pick we could ever make by going with "Norton Home Remodelling LLC", over "Sound". Sound was the first company out to provide a quote for what we needed (doors, trim, floors, tile, two vanity installs, wainscoting, crown molding, and a new fireplace mantel/mill work). But as everyone doing this knows, you need at least 3 quotes right?
Knowing what we know now, their bid was not only spot on, but absolutely professionally delivered, and expressed. Yet we went with the lower bid from Norton. And guess what we got? You got it, roughly 8-10 weeks of excuses, shotty work, no shows, and time wasted. If I had $40,000 lying around again, I'd have Brock and Bill tear out everything Norton did, and do it right!
Fast forward those 10 weeks or so, (and the last let down we went through dealing with Norton), and you have me..sending a S.O.S email to Bill at Sound, begging him to help finish my house. We had one last leg of the job needing to be done. A full fireplace mantel build, with tile face, and shiplap. It was a full on Hail Mary, and the last big part of our remodel we needed done. I didn't expect on such short notice, and relatively inexpensive project, to jump to the front of their scheduling books, but they fit me in around 4 weeks after contacting them (more than acceptable given the time that had already passed).
When the time finally came, the guys at Sound were only dealing with a blurry photo we provided, taken off of Pinterest, of the basic gyst we wanted for our fireplace.
Enter Kirk: Kirk was our Expert, amazing, disciplined, exceptionally attentive to detail, Craftsman point man! Kirks first day on the job, was demoing the old 80's tile, and spit-balling with me on the measurements, and materials needed for what we were lookin to achieve. He was patient, kind, and understood that; although I may not know exactly what I'm trying to communicate, he was going to help me get there by explaining it in layman's terms, and using whatever methods he could to make it clear. And he did just that. After letting Kirk get to it, he completed the most incredible fireplace beyond our expectations! He showed up early, he was organized, he had attention to detail I haven't seen outside the Military, and even cleaned up after himself amazingly (unlike Norton). We even have a little Yorkie that was kenneled, that he took out and let run around so she wouldn't stress in her kennel with all the noise going on.
My wife and I are now starting the savings back up for more home improvements, that we will DEFINITELY be calling Sound, to come back out and help us with! From the small, to the big, we have found our contractors for life! Once again, Bill, Brock, Kirk. HUGE Thank You's from me and the Mrs. You should be proud of your team, and yourselves. Keep up the amazing work!
It's worth mentioning, that our hearth wasn't done by Sound. But I will probably be having them out soon to fix aspects of it. read more