Sosa has been my exclusive plumber since I bought my house 6 years ago. They've always been reliable and efficient. I've recommended them to my friends and neighbors, given them 5-star reviews, and kept coming back to them. But recently they did something that's left me in shock. I had a common clog that I wasn't able to fix on my own. Sosa came out to investigate. In the process, it turns out they dropped a piece of equipment into my pipes that clogged it further. They didn't notice and couldn't figure out what the clog was, so they gave me an estimate for $6000 to dig under my house to clear it. I told them to hold off. I had another company come in to take a look. They said there was some sort of obstruction. After working a couple of hours, they pulled it out and discovered it was another plumber's equipment. And then charged me $600 for removing a foreign object. So now I'm out $600 because of Sosa's screwup - a screwup they wanted to charge me $6000 to fix - and my original clog is still there! My sink still doesn't drain. And it's not the mistake that has me so furious - things happen. It's that they won't take responsibility for it. When I called and explained the situation, the most they would offer was a $100 COUPON for my next service with them! I tried escalating, but after a single round of phone tag, they've gone silent. So beware this company - they tried to charge me $6000 to fix a problem they created themselves, and then refused to compensate me in any meaningful way when I cleaned up their mess with someone else. read more

Sosa Plumbing Services - Plumbing Near Me - Hutto, Texas

I've had Sosa Plumbing do 3 large plumbing issues to include fixing a leak in the fresh water line, replacing the waste line from the kitchen sink--rerouting it to the sewer line, and the biggest job was replacing my sewer line under the house as the original line was completely corroded. Jason showed me live videos of the work as it was performed so I feel very confident that it was done correctly. He's done several other things to include replacing my water heater, changing out various faucets, fixing a toilet and more. I couldn't be more pleased with Jason's work as he is very hard-working, punctual and pleasant. Thank you, Sosa Plumbing. read more

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A year ago Sosa Plumbing worked on my plumbing and "unclogged" my drains by the street. This year I had the same exact issue and tried to hire them again to clear it out. No response to any messages. I called someone else. They stuck a camera down the pipes and found 2 breaks in the pipes and roots in the system. So last year Sosa cleared the drain temporarily, but didn't fix the problem causing the backup. Is this why you didn't respond? read more

Excellent service from Jason at Sosa Plumbing. He showed up on time, was professional and courteous, and clearly knew what he was doing. He replaced a kitchen faucet and an outdoor spigot efficiently, explained the work, and didn't waste time. Everything was done right the first time, no mess, no surprises. This is how a plumber should operate. I wouldn't hesitate to use Jason again or recommend him to anyone needing plumbing work. read more

James was an absolute lifesaver. Had a bathtub faucet that needed a rebuild and he was able to track down the parts to replace something from the 1950s. He explained everything at every step of the way. Will absolutely be using their services from here on out. read more

Had a leak near the main water cuttoff. Sosa Services was very responsive, they sent a certified plumber over to estimate the next day. They also don't charge a dispatch fee! Hunter was very transparent and helpful, he quickly dug up the ground and found the source of the issue. I gave approval for doing a fix right then and there. He started working and was done the same day. He showed me the result and proved to me that it was working by rechecking the meter flow. The work is also covered for a full year warranty. We are so pleased with Sosa and Hunter's help. read more

Sosa Plumbing Services - Waterline leak - Plumbing Near Me - Hutto, Texas

We had Sosa Plumbing Services come out and replace our master toilet. The technicians we had were Jason and Jude and they were amazing!!! Great service, Great quality of work, honest, professional and very knowledgeable. I highly recommend Sosa Plumbing Service along with Jason and Jude. read more

I used Sosa Services again today. I received two estimates from other businesses prior and Sosa was, again, at least $100 cheaper. Jason came over to do the job (replacing angle stop on a bathroom). He was on time, provided professional service, did the job thoroughly and checked to make sure there were no leaks. He then cleaned up completely. He did an excelent job. I will recommend Sosa Services read more

They treated me badly after I had paid them over $3k for work. I previously posted a better review because the gentleman did a good job and was courteous, but when I asked the company to check an issue of contention that was raised to me by a neighbor claiming to me that my plumbing work had impacted her plumbing, Sosa blew me off. The work was done in a condo where all of infrastructure is shared, so you have to be extra careful not to disrupt your neighbor's infra. A neighbor came by and said that her shower didn't drain anymore and given I had just had this work done recently, and me wanting to be a good neighbor and set my neighbor's and my mind at ease, I called Sosa to send someone to investigate this claim. I would have been willing to pay so that it didn't always stay in my neighbor's mind that I had done something to her plumbing. I'm sure one can relate that once a relationship with a neighbor goes south, it's hard to repair it. But 2 minutes after I called for help and made an appt, they canceled my appt because the "manager" said there's no way that the work they did would have had an impact on my neighbor. Seems odd the "manager" could so quickly recall the work their tech, Jason, performed weeks ago and know the inner workings of the condo's plumbing to make such a confident statement. No follow up questions asked of me. Now, they may have been right, but that's not the point. I didn't call for warranty work, I called for help with a plumbing situation between me and a neighbor. I just paid over $3k for work on this investment property when it appears the company cares more about what they can get out of you than customer care or customer retainment. Seems short-sited. They actually wanted the neighbor to call. They said that the neighbor should call them for help. Perhaps they saw an opportunity to charge her, rather than potentially do warranty work for me? I saw a text saying my appt was canceled before I even finished stating my concern to the lady on the phone BY the lady on the phone (she was literally listening to my plea for help while clicking cancel at the same time). Just made me feel really unheard and little. It's a shame, too, because for a minute there, I thought Sosa was a good company, but they showed their true colors. Just very disappointed read more

Recently had foundation work done which required a separate engagement for plumbing services to preform a hydrostatic pressure test to warranty the work. I had a great experience with Sosa Services. They provided transparency and where able to schedule the test next day. My technician, Gio, was prompt, professional, communicative, and extremely polite. Gio was very patient and took the time to answer all the questions I had about the work being done. All-in-all, I would recommend Sosa Services to my neighbors for plumbing needs read more

Almost a year ago, I hired (was the first, but not the last of several times) Sosa Services to replace a backflow stopper in my backyard. About a week ago, I noticed the backflow stopper started leaking - messaged their office, and they promptly got me scheduled and got the unit replaced under warranty, no paperwork and no headaches. Another data point for me to keep them on my speed dial/text for anything plumbing. read more

The Owner texted me over the holiday weekend when we had a leak and had to shut off water to the house at the meter. He Gave me a quote of $300 to $500 based on the photos I texted. I thought that was high, but he was the only plumber I communicated with who'd give me an appointment day and time. The owner called that morning to confirm the appointment, and the young man called when 30 minutes away, was respectful, cleaned up after himself, etc. I liked the work the young man from Sosa Services did yesterday. But he had to go to the supply store two different times, which took hours. But then, when the work was completed, I was asked for $575. I thought that was exorbitant. I paid $500 but thought that was still too high. I would recommend them if you're in a situation where you've just got to get something fixed ASAP, but I am going to keep looking for someone more affordable. read more

January 2022: We hired Sosa for some natural gas line repairs and installation. Their prices were competitive, and Alex was very communicative. Anthony and Isaiah did the work, and they were very professional. They showed up on time, explained what they were doing, and their quality was good. There was a small issue with needing to add a regulator to the line they installed, and they bought one and installed it without additional charge. Highly recommended. 8/4/22 update: our water heater started leaking last night, texted Sosa well after hours (like 10PM) and got a reply. They sent over Hunter at 11:00 this morning who confirmed its death and quoted to replace it same day. He left 4.5 hours later, with a new unit installed and tested. Punctual, professional, friendly service. read more

Needed replacement for a broken outside faucet. Sosa Plumbing was there within the hour. The plumber, JASON was very professional. He answered all my questions and his quote and final bill were exactly as he said. He even put insulation on the exposed pipe. We will use Sosa Plumbing services for all our future plumbing needs. Thank you, Jason. read more

Excellent customer service. They were the first to respond to my request to have a kitchen faucet replaced and they included a quote, which made it about as easy as it can be. Did I mention that the quote was extremely reasonable? It was. We hired them and were able to schedule within 2 days. They came on time, we're wearing masks, and did a fantastic job. Not to mention, their work is guaranteed for a year. I highly recommend Sosa for all your plumbing needs. read more

They did a complete re-pipe of our 1930 farmhouse. Alex is an excellent communicator, as are the guys that work for him! They were timely, professional, did excellent quality work! I plan to contact them if we need anything plumbing related in the future! I highly recommend them and have been telling all of our friends and family! read more

Sosa Plumbing Services - They installed our new tub as well with a complicated drain! - Plumbing Near Me - Hutto, Texas

Had an emergency leak near the main water cuttoff. Sosa Services was very responsive, they sent a certified plumber over to check it out the same day. They didn't charge me a fee just to come over, unlike many other businesses that I talked to. Hunter was very transparent and helpful, he quickly dug up the ground and found the source of the issue. He addressed all of my concerns and answered all my questions. I gave approval for doing a fix right then and there. He started working and was done within 1-2 hours. He showed me the result and proved to me that it was working. Then he quickly covered the hole and left. Hunter also provided an invoice and walked me through the process of using it to request to forgive the extra portion of the water bill caused by the leak. The invoice also provides a full warranty for the work done. read more

I requested a quote via Yelp to replace a broken main shutoff valve and pressure reducing valve on a Friday afternoon Alejandro from Sosa Services reached out to me within 15 mins and was able to come out the same day to give me an in person quote after assessing the scope of work. Upon request, he scheduled a follow up appointment to come out on the following Monday morning to repair my water pressure issue and replace my broken water main. Always on time and communicated to be honestly what needed to be done and the price was beyond reasonable! They've earned a loyal customer and I will be sure to call for any future plumbing needs! read more

Installed a dishwasher for me. Showed up on time and did a great job. Will definitely use them again in the future.

These guys are great. I have called them twice in the past six months for two different jobs. Once to replace a toilet seal and once to replace a water heater. Both times they were quick to respond, courteous, and professional. The quality of their work was great. I highly recommend them. read more

Installed a utility sink and water softener for us in the garage. Grateful for their speedy and professional work!

I have been using Alex for my company's plumbing needs and have been happy so far with his work.

Fixed up my water softener loop to accommodate easy changing out of any water softener with universal connections. Fair price, friendly, professional, punctual, quick, and great work. Would certainly recommend to others. read more

Although their contractor for the sink install didn't wear a mask, the plumber, Jordan, specifically with Sosa Services, wore a mask and was very friendly. He let me know what he was going to do and kept me informed. Very happy with my brand new sink and faucet! read more

A great experience with every facet of the job they did replacing my hot water heater in the hectic bad weather week around Christmas. They kept me informed and were on time and on quote. I'd definitely use them again. read more

Came out right away. Gave the best quote and completed the job quickly.

The plumber was on time, efficient, and professional. He isolated the issue, repaired it and was on his way. The company has no nonsense rates and is reasonable regarding price. read more

Quick response and service appointment, honest upfront pricing, friendly, professional. Really appreciate the hustle to repair a hose bib that broke clean off. After contacting Alex he promptly provided pricing (which was less that the other 5 I talked to) and was available within an hour and a half to do the work! He re-directed a tech (John) who was in the area to swing by and complete the work. John was polite, informative and crazy efficient. He even provided me with ideas for fixing some brick around the hose bib! I would highly recommend Sosa Services! read more

Sosa came out for the estimate as promised...then disappeared. They did a no show. I'm sure it was an honest mistake...but sorry only one star. read more

They came out to fix my dripping faucet from my bathtub. After I checked to see if it all worked correctly, it doesn't because when the shower head is running, the water is also coming out of the faucet. The tech said it's another problem so another fee had to add on to the original $120 (by the way I provided the right part to fix the dripping faucet which took him less than 10 mins to swab it out). read more

Great Fast Reliable Service! Will definitely call again. Sosa did a shutoff valve and toilet install for a great price.

My faucet water pressure was very low so I called to see if they could replace the cartridge. Isaiah came out and replaced the cartridge. That helped some but the pressure was still low. Isaiah took the whole faucet apart and cleaned all of the parts. Unfortunately, the 20 year old faucet needs to be replaced. I was not charged for the cartridge or the extra time it took to take apart the faucet and clean it. Isaiah said he would not charge for the extra work because he could not fully resolve the problem. I am going to buy a new faucet and will definitely call Sosa Services to install it. I never thought I would find an honest and affordable plumber. I would highly recommend this company! read more

We have now used Sosa Services twice in two months. We needed two ancient toilets replaced and Sosa Services replied quickly and with the best quote by far, out of many other quotes I had received through Yelp. They provided quick, friendly service all while I was on a work meeting in my dining room. Then last week our garbage disposal decided it was no longer for this world. Sosa Services came out the next day and had the thing replaced in under 45 minutes. Definitely recommend! read more

They showed up on time, gave me plenty of notice before arrival. Showed up in mask and kept their distance. They were friendly, fast and efficient when working on my kitchen sink. Definitely would recommend them and would use them again. read more

Hunter replaced my hot water heater and he moved up my appointment which was awesome. Don't hesitate to hire him!

Sosa answered the call quickly and had someone out within 24 hours. Their service technician did not leave until we solved the perplexing issues I had. There was a genuine interest in leaving with a satisfied customer. Fair price and would recommend. read more

Performed multiple services to my satisfaction, but there were errors along the way that I feel would be avoided with more communication among crews and more training. Replaced water softener (perfect service) and replaced two shower cartridges. Hot and cold water were left inverted, which I fixed by rotating the shower handles. During softener installation, I found leak in the pressure reducing valve (PRV) next to water meter. Hired Sosa again and crew fixed, but stated that PRV were installed on wrong side (between meter and private shut-off: should be installed after shut-off). Hired Sosa to replace PRV and install it after private shut-off. Crew first dug neighbor's pipe and luckily I alerted them on time before cutting neighbor's installation. Crew was going to install new PRV before private shut-off (the very goal of the service, to install the PRV after the private shut-off); I also alerted on time to fix position. Again, these were errors that could have been avoided with more attention and communication. Nevertheless, services were completed, price is competitive and response is fast. read more

I needed a minor repair. They communicated clearly & often. Xavier was great - he was on time, polite & did the job promptly. Then, because it was so minor, even offered a reduced a reduced or 0 cost. I would use them again. Thanks. read more

I was taking bids to have my gas lines tested. Sosa Services quoted an additional charge of $200 for the permit alone. I know for a fact, because I was told by the City permit office, that the permit cost $35. I'm cool with a small markup, but charging $200 on top of the $325 for the rest of the work, (so a total of $525) seems excessive. That's their call, though. Needless to say, I won't be using Sosa Services for this or any of my properties. That's MY call. read more

I am using SOSA services Second time for gas connection for outdoor grill. They were quick to respond and easy to get their schedule. Isaiah had to come twice as we were missing one part for burner. But he did fantastic job connecting grill and burner to gas. I would recommend them. Thank you for your service! read more