Service: my boyfriend called to schedule a reservation. Number one I have a food allergy (onions, shallots, green onion and chive). He spoke at length to them about the allergy and if substitutions were made. We had the online menu and several of the dishes we were promised were onion free, including ciopinno. Now I make this at home. I am aware there are standard white onions in the broth. He doesn't know that, he just knows I love it. He clarified twice with whoever answered the phone. When he brought me, he had assured me they said it was onion free. *In a Morgan Freeman voice* it was in fact not onion free, nor were most of the dishes on the menu. I know better than to get too invested into any menu items prior for asking if it is safe.
Second, we asked for a table with a view, preferably outside. This is primarily because of the onion allergy and he wanted a view. They put us in the middle of the dining hall. We asked about the view, the seating hostess "well this is the best view." There were three tables out on the patio. We had a view of a bridal party and bros who were spilling their drinks.
I after a lengthy back and forth about food items, I was instructed to order protein and sides that were safe. What I ordered: scallops cooked in a butter, lemon and white wine sauce order a pasta of the chef's choosing. What she kept ordering were plain scallops, buttered noodles and a side of vegetables. I kept correcting her that I did not want buttered noodles. I stead of listening to me, she kept asking me what type of noodles I wanted. She didn't allow the chef to choose, she wrote linguini. I tried one more time correcting her, Steph wouldn't fix it.
The lack of communication is sad.
The food: I wish I could talk about the food. I got tasteless butter garlic noodles, three very small tasteless scallops, a side of shaved parmesan and a side of vegetables. I paid $45 dollars to be fed a meal worthy of a picky 2 year old and not what I ordered. I cannot fault the chef. I have no doubt he hated making that dish given what was on that menu. After heavily salting, I gave up after three bites.
My boyfriend was very clear with Steph. I was very clear with Steph. She would not listen.
Ambiance: is beautiful. Worthy of all the IG pictures.
Because they accommodated the food allergy, I chose to not give one star. But honestly they deserve a one star review.
Recommendations: Teach your staff how to listen. I had one amazing restaurant that will highlight with a highlighter what I can eat and underline anything that be accommodated. That was probably the best restaurant I have ever experienced. read more